ANNEXURE A
ACTION PLAN (AP)
2019-nCoV
Incident Control er
Jane McEntee / William Rainger
Incident Management
As per roster
Team Members
Action Plan Number
#06
AP Timeframe
7 Days
Incident
COVID-19 Case August 2021 (17/8) - OB-21-109884-AK (C-0042)
IMT status
Stood Up with EOC
Operational Phase
25/09/2021 to
Date / Time approved
covered
1/10/2021
ARPHS Response Level
RED
Brief description of the situation:
• An unexpected community case of COVID-19 was reported 17/8/21,
with unknown link to border. WGS has confirmed a connection to the
NSW clusters.
• The Auckland region is at Alert L3.
• A new outbreak cluster has occurred and transmission continues in
the region with some cases being highly mobile and including
multiple transitional housing facilities. Proportion of unlinked cases
continue to require resourcing.
• Māori and Pasifika communities greatly impacted. Cases and contacts
Situation Summary
with complex needs.
• Higher rate of hospitalisation than previous outbreaks and one death.
• ARPHS is the lead agency for outbreak management across Auckland.
•
• ARPHS workforce are experiencing the effects of extreme fatigue due
to the long hours staff are working and the cumulative effect of
constant outbreaks for the last 3 years.
• Planning is occurring for delegating Covid case and contact
management, revising key priorities and considering changes to
operations models based on current context.
C:\Users\NJohannes\Desktop\OIA 1052\August Community 2021 - COVID19 Action Plan no.6 - FINAL.doc
Details of operational plan:
• Case and Contact Management ongoing.
• ARPHS-wide BCP enacted.
• Workforce surge monitoring and signaling ongoing requirements with
DHBs and other organisations providing surge staff.
Action Taken
• Levers for reducing and sharing workload include a focused control
strategy, using alternative providers and delegations models.
• Working closely with NRHCC on activities and resource requirements.
• Briefing papers have been developed on capacity and demand and
changes in frameworks and models.
• All areas of CIMS on-going.
1. Act in accordance with Te Tiriti o Waitangi including Māori health
equity.
2. Ensure an equitable response.
3. Support workforce welfare.
4. Establish the outbreak response and plan ahead as to potential
trajectory.
Aim / Goal
(for this AP timeframe)
5. Identify the outbreak source
6. Stop on-going transmission.
7. Support affected communities.
8. Ensure a safe and sustainable response with effective use of regional
workforce supply.
9. Ensure clear communication and documentation.
Response Priorities:
• Ensuring staff well-being
• Operate in accordance with Outbreak Strategies and frameworks
• Ensure clear locus of control
• Identify, confirm and isolate confirmed cases
Objectives / Priorities
• Progress source investigation
• Contact management (delegation to NITC, external providers and
PHUs, retaining high risk settings; prioritise Māori and Pacific cases;
maintain high level awareness of high risk workplaces)
• Ensure processes and resources for emerging environments and
exposure events
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Support Pasifika Community
• Support Māori whanau
• Effective communications and PIM
• Adapting to workforce constraints
•
• Case investigation, contact tracing, and ongoing case and contact
management.
• Progress source investigation.
• Complete records in NCTS.
• Advice and assistance with contact groups testing strategy and any
Plan of Action
wider community testing.
• Support wellbeing and manaaki requirements for cases and contacts.
• All functions continue to support response
• Continue stakeholder engagement and communications.
• Monitor internal capacity and demand.
Specific Tasks &
• All CIMS roles rostered
Information Flow
• All CIMS roles emails enacted.
Incident control er:
• Liaise with NRHCC, DHB’s, and MoH
• Chair and manage decision making at IMT
• Identify and support risk mitigation
• Revise Outbreak strategy, Strategic planning and priorities
• Staff health and wellbeing.
Immediate tasks
Clinical Partner: in partnership with Incident Control er:
• support implementation of the Outbreak Strategy
• liaison with MoH clinical colleagues
• decision making on clinical aspects and risks
• oversee and monitor outbreak response and trajectory
• review source investigation documents
• Advocacy re load on ARPHS to external agencies;
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Strategy for next period- ongoing meetings with MoH and NRHCC.
Response:
• Maintain Risk and Issues Register
• Support IMT, EOC and response activities.
• Support Operations troubleshooting.
Planning:
• Action Plan published and updated weekly
• Chair capacity and demand meeting
• Develop strategies to support Covid activities
• Develop SOPs to support Covid activities
• Provide workforce modelling and projections
• Develop operations models and frameworks
• Support operational decision making for issues or new situations
• Support the implementation of national models and frameworks
Intel igence:
• Provide accurate and timely reports to ARPHS, regionally and
nationally
• Source investigation and unlinked cases investigation
• Receive and prioritise data/information requests; respond as needed
to intelligence request to inform Alert Level settings
• Maintain and distribute Situation Report
Logistics:
• Develop workforce strategy
• Monitor outbreak resource requirements and source additional surge
workforce
• Maintain roster in alignment with workforce planning model
• Ensure resourcing meets the cultural requirements for an equitable
response
• Provide training to existing and new staff
• Provide onboarding requirements for new staff (resource and
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
security)
• Maintain lists including health and safety requirements for individual
staff
• Manage equipment and resources
• Staff well-being (sustenance for staff working weekends and
overtime).
Operations:
• Case and contact management
• Support al ocations and workload management across Operations
• Ensure an appropriate public health response
• Ensure cluster management
• Manage and assess risks including clinical safety
• Deliver Operational Plan and supporting documentation
• Ensure strong linkages and relationships for internal and external
public health management
• Ensure appropriate cultural management of cases and contacts.
• Support kaupapa Māori approaches.
• Coordinate operational outbreak management activities with NRHCC,
NITC and other PHUs.
Communications:
• Maintain public information and stakeholder collateral
• Continue reporting and communication with internal and external
stakeholders
• Manage media inquiries
Welfare/Wel being:
• Monitor staff wellbeing – ARPHS response staff are tired and stressed
from the demands of dealing with COVID-affected cases and contacts
(many are in a distressed state)
• Create wellbeing plan
• Maintain health and safety plan
Pae Ora:
•
• Support case and contact management
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Evaluate and revise Pae Ora Model
• Lead response for Māori whanau cluster
Pacific Team:
•
• Support case and contact management
• Focus on effective relationship management
Recovery
• Obtain approval and sign off of Initial Recovery Plan and Strategic
Recovery Plan for implementation
• Maintain and theme feedback in the After Action Review Tracker
• Support and progress debriefing activities as required
• Support medium and long term planning activities.
Tasks fol owing transition TBC
to HCEG-led regional
response
• Staff wellbeing, fatigue and stress
• Sustaining roles and responsibilities
• Capacity and surge requirements, workforce constraints
•
Limiting Factors
Identifying, attaining and retaining skil ed personnel
• Ability to respond to other emergent events (eg concurrent disease
outbreak)
• National PHU capacity
• Physical space in the ARPHS office
TBC
Coordination Measures
• Suitably skil ed and trained personnel
• Case and contact management expertise
• Leadership competencies and breadth in lead roles
Resource Needs
• Cultural y competent staff
• IMT function management capacity and availability
• PIM and Communications – internal and external
• Facilities and IT
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Roster system that is suitable for all users
• A streamlined national coordinated response led by NITC.
All information is saved in:
Information Flow
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/COVID-19
• Stakeholder communications including cultural response support from
NRHCC
Public information Plan
• Public messaging
• Regional communication framework.
Al communications between staff should cc the appropriate EOC email
Communications
account.
Details of any HR or Staff welfare issues:
Organisation
Resourcing of response to be considered to ensure staff welfare.
Consider the Continuous Quality Improvement process in parallel with
response.
Recovery
A surge protocol shared and confirmed with the region to streamline
processes and timeframes of deployment to allow staff to rest and recover.
AP Prepared by
Planning Manager
AP Approved by
ARPHS Controller
Distribution
ARPHS IMT
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
ACTION PLAN (AP)
2019-nCoV
Incident Control er
Jane McEntee / William Rainger
Incident Management
As per roster
Team Members
Action Plan Number
#07
AP Timeframe
7 Days
Incident
COVID-19 Case August 2021 (17/8) - OB-21-109884-AK (C-0042)
IMT status
Stood Up with EOC
Operational Phase
2/10/2021 to
Date / Time approved
covered
8/10/2021
ARPHS Response Level
RED
Brief description of the situation:
• An unexpected community case of COVID-19 was reported 17/8/21,
with unknown link to border. WGS has confirmed a connection to the
NSW clusters.
• The Auckland region is at Alert L3 with a plan to rol out a three stage
roadmap to ease restrictions over the next few weeks.
• Covid outbreak spread to Waikato
• Transmission continues in the region.
• Projected increase in R value. Modelling suggests R = 1.2 (20%
Situation Summary
increase every 4 days)
• Māori and Pasifika communities greatly impacted. Cases and contacts
with complex needs.
• Higher rate of hospitalisation than previous outbreaks and one death.
• ARPHS is the lead agency for outbreak management across Auckland.
• ARPHS workforce are experiencing the effects of extreme fatigue due
to the long hours staff are working and the cumulative effect of
constant outbreaks for the last 3 years.
• Planning is occurring for delegating Covid case and contact
management, revising key priorities and considering changes to
C:\Users\NJohannes\Desktop\OIA 1052\August Community 2021 - COVID19 Action Plan no.7 - FINAL.doc
operations models based on current context.
Details of operational plan:
• Case and Contact Management ongoing.
• ARPHS-wide BCP enacted.
• Workforce surge monitoring and signaling ongoing requirements with
DHBs and other organisations providing surge staff.
• Levers for reducing and sharing workload include a focused control
Action Taken
strategy, using alternative providers and delegations models.
• Developing a ‘Living with Covid’ Contingency Strategy
• Escalation to the region and MoH current state and pressures
• Transferring of some responsibilities to other agencies.
• Working closely with NRHCC on activities and resource requirements.
• All areas of CIMS on-going.
1. Act in accordance with Te Tiriti o Waitangi including Māori health
equity.
2. Ensure an equitable response.
3. Support workforce welfare.
4. Establish the outbreak response and plan ahead as to potential
trajectory.
Aim / Goal
(for this AP timeframe)
5. Identify the outbreak source
6. Stop on-going transmission.
7. Support affected communities.
8. Ensure a safe and sustainable response with effective use of regional
workforce supply.
9. Ensure clear communication and documentation.
Response Priorities:
• Ensuring staff well-being
• Operate in accordance with Outbreak Strategies and frameworks
Objectives / Priorities
• Ensure clear locus of control
• Identify, confirm and isolate confirmed cases
• Progress transmission chains analysis.
• Contact management (delegation to NITC, external providers and
PHUs, retaining high risk settings; prioritise Māori and Pacific cases;
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
maintain high level awareness of high risk workplaces)
• Ensure processes and resources for emerging environments and
exposure events
• Support Pasifika Community
• Support Māori whanau
• Effective communications and PIM
• Adapting to workforce constraints
• Case investigation, contact tracing, and ongoing case and contact
management.
• Reduce burden on intel igence, operations functions.
• Complete records in NCTS.
Plan of Action
• Support wellbeing and manaaki requirements for cases and contacts.
• All functions continue to support response
• Continue stakeholder engagement and communications.
• Monitor internal capacity and demand.
Specific Tasks &
• All CIMS roles rostered
Information Flow
• All CIMS roles emails enacted.
Incident control er:
• Liaise with NRHCC, DHB’s, and MoH
• Chair and manage decision making at IMT
• Identify and support risk mitigation
• Revise Outbreak strategy, Strategic planning and priorities
• Staff health and wellbeing.
Immediate tasks
Clinical Partner: in partnership with Incident Control er:
• support implementation of the Outbreak Strategy
• liaison with MoH and regional/national clinical colleagues
• decision making on clinical aspects and risks
• oversee and monitor outbreak response and trajectory
• Advocacy re load on ARPHS to external agencies;
• Strategy for next period- ongoing meetings with MoH and NRHCC.
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
Response:
• Maintain Risk and Issues Register
• Support IMT, EOC and response activities.
• Support Operations troubleshooting.
• Monitor individuals’ and team wellbeing during incident management
and identify psychological and social impacts on self, team and
functions and share these with welfare function.
Planning:
• Action Plan published and updated weekly
• Chair capacity and demand meeting
• Develop strategies to support Covid activities
• Develop SOPs to support Covid activities
• Provide workforce modelling and projections
• Develop operations models and frameworks
• Support operational decision making for issues or new situations
• Support the implementation of national models and frameworks
Intel igence:
• Provide accurate and timely reports to ARPHS, regionally and
nationally
• Source investigation and unlinked cases investigation
• Receive and prioritise data/information requests; respond as needed
to intelligence request to inform Alert Level settings
• Maintain and distribute Situation Report
Logistics:
• Develop workforce strategy
• Monitor outbreak resource requirements and source additional surge
workforce
• Maintain roster in alignment with workforce planning model
• Ensure resourcing meets the cultural requirements for an equitable
response
• Provide training to existing and new staff
• Provide onboarding requirements for new staff (resource and
security)
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Maintain lists including health and safety requirements for individual
staff
• Manage site requirements/facilities
• Manage IT requirement
• Sourcing of other incidentals and supplies
• Catering for response staff
Operations:
• Case and contact management
• Support al ocations and workload management across Operations
• Ensure an appropriate public health response
• Ensure cluster management
• Manage and assess risks including clinical safety
• Deliver Operational Plan and supporting documentation
• Ensure strong linkages and relationships for internal and external
public health management
• Ensure appropriate cultural management of cases and contacts.
• Support kaupapa Māori approaches and implementation of the new
team (including the mobile team).
• Coordinate operational outbreak management activities with
NRHCC, NITC and other PHUs.
• Coordinate delegations of cases, contacts and EE to NITC and other
PHUs
• Support welfare of the staff
Communications:
• Maintain public information and stakeholder collateral
• Continue reporting and communication with internal and external
stakeholders
• Manage media inquiries and information for daily standup and MOH
media releases
Welfare/Wel being:
• Monitor staff wellbeing – ARPHS response staff are tired and stressed
from the demands of dealing with COVID-affected cases and contacts
(many are in a distressed state)
• Create wellbeing plan
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Maintain health and safety plan
Pae Ora:
• Support case and contact management
• Evaluate and revise Pae Ora Model
• Lead response for Māori whanau cluster
• Stand up mobile unit
Pacific Team:
• Support case and contact management
• Focus on effective relationship management
Recovery
• Lead the development of the Recovery Plan and transition from
Response through to BAU
• Engage and consult with key stakeholders and partners in
preparation for managing the recovery process
• Lead/facilitate meetings, debriefs and reviews with a wide range of
participants to col ect, record and monitor recovery needs
• Maintain and theme feedback in the After Action Review Tracker
• Assemble and manage resources for recovery, proportionate to the
scale and complexity
• Support medium and long term planning activities.
Tasks fol owing transition TBC
to HCEG-led regional
response
• Staff wellbeing, fatigue and stress
• Sustaining roles and responsibilities
• Capacity and surge requirements, workforce constraints
Limiting Factors
• Identifying, attaining and retaining skil ed personnel
• Ability to respond to other emergent events (eg concurrent disease
outbreak)
• Physical space in the ARPHS office
TBC
Coordination Measures
Resource Needs
• Suitably skil ed and trained personnel
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Case and contact management expertise
• Leadership competencies and breadth in lead roles
• Cultural y competent staff
• IMT function management capacity and availability
• PIM and Communications – internal and external
• Facilities and IT
• Roster system that is suitable for all users
• A streamlined national coordinated response led by NITC.
All information is saved in:
Information Flow
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/COVID-19
• Stakeholder communications including cultural response support from
NRHCC
Public information Plan
• Public messaging
• Regional communication framework.
Al communications between staff should cc the appropriate EOC email
Communications
account.
Details of any HR or Staff welfare issues:
Organisation
Resourcing of response to be considered to ensure staff welfare.
Consider the Continuous Quality Improvement process in parallel with
response.
Recovery
A surge protocol shared and confirmed with the region to streamline
processes and timeframes of deployment to allow staff to rest and recover.
AP Prepared by
Planning Manager
AP Approved by
ARPHS Controller
Distribution
ARPHS IMT
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
ACTION PLAN (AP)
2019-nCoV
Incident Control er
Jane McEntee / William Rainger
Incident Management
As per roster
Team Members
Action Plan Number
#08
AP Timeframe
7 Days
Incident
COVID-19 Case August 2021 (17/8) - OB-21-109884-AK (C-0042)
IMT status
Stood Up with EOC
Operational Phase
9/10/2021 to
Date / Time approved
covered
15/10/2021
ARPHS Response Level
RED
Brief description of the situation:
• An unexpected community case of COVID-19 was reported 17/8/21,
with unknown link to border. WGS has confirmed a connection to the
NSW clusters.
• The Auckland region is at Alert L3 with a plan to rol out a three stage
roadmap to ease restrictions dependent on the outbreak trajectory. .
• Transmission continues in the Auckland and Waikato regions.
• Projected increase in R value. Modelling suggests R = 1.2-1.3.
• Māori and Pasifika communities greatly impacted. Cases and contacts
Situation Summary
with complex needs.
• Higher rate of hospitalisation than previous outbreaks and one death.
• ARPHS is the lead agency for outbreak management across Auckland.
• Planning is underway for ARPHS to shift from the current scope of
“clinical public health” to “population public health” with
responsibilities for symptom checking, testing and Manaaki
transferred to other agencies which can scale up to their response.
• ARPHS workforce are experiencing the effects of extreme fatigue due
to the long hours’ staff are working and the cumulative effect of
constant outbreaks for the last 3 years.
C:\Users\NJohannes\Desktop\OIA 1052\August Community 2021 - COVID19 Action Plan no.8 - FINAL.doc
•
Details of operational plan:
• Core public health activities are ongoing with support from other
public health units, DHBs and contact tracing providers. Levers for
reducing and sharing workload include a new strategy for the current
situation, using alternative providers and delegations to PHUs and
NITC.
• ARPHS-wide BCP enacted.
• Workforce surge monitoring and signaling ongoing requirements with
Action Taken
DHBs and other organisations providing surge staff.
• Development continues on the Living with Covid Strategy and
operating framework.
• Escalation to the region and MoH current state and pressures
• Transferring of some responsibilities to other agencies.
• Working closely with NRHCC on activities and resource requirements.
• All areas of CIMS on-going.
1. Act in accordance with Te Tiriti o Waitangi including Māori health
equity.
2. Ensure an equitable response.
3. Support workforce welfare.
4. Establish the outbreak response and plan ahead as to potential
trajectory.
Aim / Goal
(for this AP timeframe)
5. Identify the outbreak source
6. Stop on-going transmission.
7. Support affected communities.
8. Ensure a safe and sustainable response with effective use of regional
workforce supply.
9. Ensure clear communication and documentation.
Response Priorities:
• Ensuring staff well-being
• Operate in accordance with Outbreak Strategies and frameworks
Objectives / Priorities
• Ensure clear locus of control
• Identify, confirm and isolate confirmed cases
• Progress transmission chain analysis.
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Contact management (delegation to NITC, external providers and
PHUs, retaining high risk settings; prioritise Māori and Pacific cases;
maintain high level awareness of high risk workplaces)
• Ensure processes and resources for emerging environments and
exposure events
• Support Pasifika Community
• Support Māori whānau
• Effective communications and PIM
• Adapting to workforce constraints
• Case investigation, contact tracing, and ongoing case and contact
management.
• Reduce burden on intel igence, operations functions.
• Complete records in NCTS.
Plan of Action
• Support wellbeing and manaaki requirements for cases and contacts.
• All functions continue to support response
• Continue stakeholder engagement and communications.
• Monitor internal capacity and demand.
Specific Tasks &
• All CIMS roles rostered
Information Flow
• All CIMS roles emails enacted.
Incident control er:
• Liaise with NRHCC, DHB’s, and MoH
• Chair and manage decision making at IMT
• Identify and support risk mitigation
• Revise Outbreak strategy, Strategic planning and priorities
• Staff health and wellbeing.
Immediate tasks
Clinical Partner: in partnership with Incident Control er:
• Support implementation of the Outbreak Strategy
• Liaison with MoH and regional/national clinical colleagues
• Decision making on clinical aspects and risks
• Oversee and monitor outbreak response and trajectory
• Advocacy re load on ARPHS to external agencies;
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Strategy for next period- ongoing meetings with MoH and NRHCC.
Response:
• Maintain Risk and Issues Register
• Support IMT, EOC and response activities.
• Support Operations troubleshooting.
• Provide expert advice on emergency management and response
mechanisms;
• Monitor individuals’ and team wellbeing during incident management
and identify psychological and social impacts on self, team and
functions and share these with welfare function.
Planning:
• Action Plan published and updated weekly
• Chair capacity and demand meeting
• Develop strategies to support Covid activities
• Develop SOPs to support Covid activities
• Provide workforce modelling and projections
• Develop operations models and frameworks
• Support operational decision making for issues or new situations
• Support the implementation of national models and frameworks
Intel igence:
• Provide accurate and timely reports to ARPHS, regionally and
nationally
• Source investigation and unlinked cases investigation
• Receive and prioritise data/information requests; respond as needed
to intelligence request to inform Alert Level settings
• Maintain and distribute Situation Report
Logistics:
• Develop workforce strategy
• Monitor outbreak resource requirements and source additional surge
workforce
• Maintain roster in alignment with workforce planning model
• Ensure resourcing meets the cultural requirements for an equitable
response
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Provide training to existing and new staff
• Provide onboarding requirements for new staff (resource and
security)
• Maintain lists including health and safety requirements for individual
staff
• Manage site requirements/facilities
• Manage IT requirement
• Sourcing of other incidentals and supplies
• Catering for response staff
Operations:
• Case and contact management
• Support al ocations and workload management across Operations
• Ensure an appropriate public health response
• Ensure cluster management
• Manage and assess risks including clinical safety
• Deliver Operational Plan and supporting documentation
• Ensure strong linkages and relationships for internal and external
public health management
• Ensure appropriate cultural management of cases and contacts.
• Support kaupapa Māori approaches and implementation of the new
team (including the mobile team).
• Coordinate operational outbreak management activities with
NRHCC, NITC and other PHUs.
• Coordinate delegations of cases, contacts and EE to NITC and other
PHUs
• Support welfare of the staff
Communications:
• Maintain public information and stakeholder collateral
• Continue reporting and communication with internal and external
stakeholders
• Manage media inquiries and information for daily standup and MOH
media releases
Welfare/Wel being:
• Monitor staff wellbeing – ARPHS response staff are tired and stressed
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
from the demands of dealing with COVID-affected cases and contacts
(many are in a distressed state)
• Create wellbeing plan
• Maintain health and safety plan
Pae Ora:
• Support case and contact management
• Evaluate and revise Pae Ora Model
• Lead response for Māori whanau cluster
• Stand up mobile unit
Pacific Team:
• Support case and contact management
• Focus on effective relationship management
Recovery
• Lead the development of the Recovery Plan and transition from
Response through to BAU
• Engage and consult with key stakeholders and partners in
preparation for managing the recovery process
• Lead/facilitate meetings, debriefs and reviews with a wide range of
participants to col ect, record and monitor recovery needs
• Maintain and theme feedback in the After Action Review Tracker
• Assemble and manage resources for recovery, proportionate to the
scale and complexity
• Support medium and long term planning activities.
• Staff wellbeing, fatigue and stress
• Sustaining roles and responsibilities
• Capacity and surge requirements, workforce constraints
Limiting Factors
• Identifying, attaining and retaining skil ed personnel
• Ability to respond to other emergent events (eg concurrent disease
outbreak)
• Physical space in the ARPHS office
• Suitably skilled and trained personnel
Resource Needs
• Case and contact management expertise
• Leadership competencies and breadth in lead roles
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Cultural y competent staff
• IMT function management capacity and availability
• PIM and Communications – internal and external
• Facilities and IT
• Roster system that is suitable for all users
• A streamlined national coordinated response led by NITC.
All information is saved in:
Information Flow
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/COVID-19
• Stakeholder communications including cultural response support from
NRHCC
Public information Plan
• Public messaging
• Regional communication framework.
Al communications between staff should cc the appropriate EOC email
Communications
account.
Details of any HR or Staff welfare issues:
Organisation
Resourcing of response to be considered to ensure staff welfare.
Consider the Continuous Quality Improvement process in paral el with
response.
Recovery
A surge protocol shared and confirmed with the region to streamline
processes and timeframes of deployment to allow staff to rest and recover.
AP Prepared by
Planning Manager
AP Approved by
ARPHS Controller
Distribution
ARPHS IMT
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
ACTION PLAN (AP)
2019-nCoV
Incident Control er
Jane McEntee / William Rainger
Incident Management
As per roster
Team Members
Action Plan Number
#09
AP Timeframe
7 Days
Incident
COVID-19 Case August 2021 (17/8) - OB-21-109884-AK (C-0042)
IMT status
Stood Up with EOC
Operational Phase
16/10/2021 to
Date / Time approved
covered
22/10/2021
ARPHS Response Level
RED
Brief description of the situation:
• An unexpected community case of COVID-19 was reported 17/8/21,
with unknown link to border. WGS has confirmed a connection to the
NSW clusters.
• The Auckland region is at Alert L3
• Transmission continues in the Auckland region
• Projected increase in R value. Modelling suggests R = 1.2-1.3. In this
Situation Summary
situation we can expect around 100 cases/day by the end of October.
• Māori and Pasifika communities greatly impacted. Cases and contacts
with complex needs.
• Higher rate of hospitalisation than previous outbreaks and one death.
• ARPHS is the lead agency for outbreak management across Auckland.
• ARPHS workforce are experiencing the effects of extreme fatigue due
to the long hours staff are working and the cumulative effect of
constant outbreaks for the last 3 years.
Details of operational plan:
Action Taken
• Core public health activities are ongoing with support from other
public health units and contact tracing providers. Levers for reducing
and sharing workload include a new strategy for the current situation,
C:\Users\NJohannes\Desktop\OIA 1052\August Community 2021 - COVID19 Action Plan no.9 - FINAL.doc
using alternative providers and delegations to PHUs and NITC.
• Progress suppression strategy
• Progress with urgency to transfer some responsibilities to other
agencies e.g. Manaaki to NRHCC
•
• ARPHS-wide BCP enacted.
• Workforce surge monitoring and signaling ongoing requirements with
DHBs and other organisations providing surge staff.
• Escalation to the region and MoH current state and pressures
• Working closely with NRHCC on activities and resource requirements.
• All areas of CIMS on-going.
1. Act in accordance with Te Tiriti o Waitangi including Māori health
equity.
2. Ensure an equitable response.
3. Support workforce welfare.
4. Establish the outbreak response and plan ahead as to potential
trajectory.
Aim / Goal
(for this AP timeframe)
5. Identify the outbreak source
6. Stop on-going transmission.
7. Support affected communities.
8. Ensure a safe and sustainable response with effective use of regional
workforce supply.
9. Ensure clear communication and documentation.
Response Priorities:
• Ensuring staff well-being
• Operate in accordance with Outbreak Strategies and frameworks
• Ensure clear locus of control
• Identify, confirm and isolate confirmed cases
Objectives / Priorities
• Progress transmission chain analysis.
• Contact management (delegation to NITC, external providers and
PHUs, retaining high risk settings; prioritise Māori and Pacific cases;
maintain high level awareness of high risk workplaces)
• Ensure processes and resources for emerging environments and
exposure events
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Support Pasifika Community
• Support Māori whānau
• Effective communications and PIM
• Adapting to workforce constraints
• Case investigation, contact tracing, and ongoing case and contact
management.
• Reduce burden on intel igence, operations functions.
• Complete records in NCTS.
Plan of Action
• Support wellbeing and manaaki requirements for cases and contacts.
• All functions continue to support response
• Continue stakeholder engagement and communications.
• Monitor internal capacity and demand.
Specific Tasks &
• All CIMS roles rostered
Information Flow
• All CIMS roles emails enacted.
Incident control er:
• Liaise with NRHCC, DHB’s, and MoH
• Chair and manage decision making at IMT
• Identify and support risk mitigation
• Revise Outbreak strategy, Strategic planning and priorities
• Staff health and wellbeing.
Clinical Partner: in partnership with Incident Control er:
• Support implementation of the Outbreak Strategy
Immediate tasks
• Liaison with MoH and regional/national clinical colleagues
• Decision making on clinical aspects and risks
• Oversee and monitor outbreak response and trajectory
• Advocacy re load on ARPHS to external agencies;
• Strategy for next period- ongoing meetings with MoH and NRHCC.
Response:
• Maintain Risk and Issues Register
• Support IMT, EOC and response activities.
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Support Operations troubleshooting.
• Provide expert advice on emergency management and response
mechanisms;
• Monitor individuals’ and team wellbeing during incident management
and identify psychological and social impacts on self, team and
functions and share these with welfare function.
Planning:
• Action Plan published and updated weekly
• Chair capacity and demand meeting
• Develop strategies to support Covid activities
• Develop SOPs to support Covid activities
• Develop operations models and frameworks
• Support operational decision making for issues or new situations
• Support the implementation of national models and frameworks
Intel igence:
• Provide accurate and timely reports to ARPHS, regionally and
nationally
• Source investigation and unlinked cases investigation
• Receive and prioritise data/information requests; respond as needed
to intelligence request to inform Alert Level settings
• Maintain and distribute Situation Report
Logistics:
• Develop workforce strategy
• Monitor outbreak resource requirements and source additional surge
workforce
• Maintain roster in alignment with workforce planning model
• Ensure resourcing meets the cultural requirements for an equitable
response
• Provide training to existing and new staff
• Provide onboarding requirements for new staff (resource and
security)
• Maintain lists including health and safety requirements for individual
staff
• Manage site requirements/facilities
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Manage IT requirement
• Sourcing of other incidentals and supplies
• Catering for response staff
Operations:
• Case and contact management
• Support al ocations and workload management across Operations
• Ensure an appropriate public health response
• Ensure cluster management
• Manage and assess risks including clinical safety
• Deliver Operational Plan and supporting documentation
• Ensure strong linkages and relationships for internal and external
public health management
• Ensure appropriate cultural management of cases and contacts.
• Support kaupapa Māori approaches and Pae Ora team (including the
mobile team).
• Coordinate operational outbreak management activities with
NRHCC, NITC and other PHUs.
• Coordinate delegations of cases, contacts and EE to NITC and other
PHUs
• Support welfare of the staff
Communications:
• Maintain public information and stakeholder collateral
• Continue reporting and communication with internal and external
stakeholders
• Manage media inquiries and information for daily standup and MOH
media releases
Welfare/Wel being:
• Monitor staff wellbeing – ARPHS response staff are tired and stressed
from the demands of dealing with COVID-affected cases and contacts
(many are in a distressed state)
• Create wellbeing plan
• Maintain health and safety plan
Pae Ora:
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Support case and contact management
• Evaluate and revise Pae Ora Model
• Lead response for Māori whanau clusters
• Operational oversight of Pae Ora mobile unit
Pacific Team:
• Support case and contact management
• Focus on effective relationship management
Recovery
• Lead the development of the Recovery Plan and transition from
Response through to BAU
• Engage and consult with key stakeholders and partners in
preparation for managing the recovery process
• Lead/facilitate meetings, debriefs and reviews with a wide range of
participants to col ect, record and monitor recovery needs
• Maintain and theme feedback in the After Action Review Tracker
• Assemble and manage resources for recovery, proportionate to the
scale and complexity
• Support medium and long term planning activities.
• Staff wellbeing, fatigue and stress
• Sustaining roles and responsibilities
• Capacity and surge requirements, workforce constraints
Limiting Factors
• Identifying, attaining and retaining skil ed personnel
• Ability to respond to other emergent events (eg concurrent disease
outbreak)
• Physical space in the ARPHS office
• Suitably skil ed and trained personnel
• Case and contact management expertise
• Leadership competencies and breadth in lead roles
Resource Needs
• Cultural y competent staff
• IMT function management capacity and availability
• PIM and Communications – internal and external
• Facilities and IT
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Roster system that is suitable for all users
• A streamlined national coordinated response led by NITC.
All information is saved in:
Information Flow
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/COVID-19
• Stakeholder communications including cultural response support from
NRHCC
Public information Plan
• Public messaging
• Regional communication framework.
Al communications between staff should cc the appropriate EOC email
Communications
account.
Details of any HR or Staff welfare issues:
Organisation
Resourcing of response to be considered to ensure staff welfare.
Consider the Continuous Quality Improvement process in paral el with
response.
Recovery
A surge protocol shared and confirmed with the region to streamline
processes and timeframes of deployment to allow staff to rest and recover.
AP Prepared by
Planning Manager
AP Approved by
ARPHS Controller
Distribution
ARPHS IMT
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIl nessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
ACTION PLAN (AP)
2019-nCoV
Incident Control er
Jane McEntee / William Rainger
Incident Management
As per roster
Team Members
Action Plan Number
#010
AP Timeframe
7 Days
Incident
COVID-19 Case August 2021 (17/8) - OB-21-109884-AK (C-0042)
IMT status
Stood Up with EOC
Operational Phase
23/10/2021 to
Date / Time approved
covered
29/10/2021
ARPHS Response Level
RED
Brief description of the situation:
• An unexpected community case of COVID-19 was reported 17/8/21,
with unknown link to border. WGS has confirmed a connection to the
NSW clusters.
• The Auckland region is at Alert L3.
• Transmission continues in the Auckland region.
• Projected increase in R value. Modelling suggests R = 1.2-1.3. In this
situation we can expect around 100 cases/day by the end of October.
Situation Summary
• Māori and Pasifika communities greatly impacted. Cases and contacts
with complex needs.
• Higher rate of hospitalisation than previous outbreaks and one death.
• ARPHS is the lead agency for outbreak management across Auckland
however progress is occurring on the NITC upskil ing for ccm.
• ARPHS workforce are experiencing the effects of extreme fatigue due
to the long hours’ staff are working and the cumulative effect of
constant outbreaks for the last 3 years.
Details of operational plan:
Action Taken
• Core public health activities are ongoing with support from other
public health units and contact tracing providers. Levers for reducing
and sharing workload include a new strategy for the current situation,
C:\Users\NJohannes\Desktop\OIA 1052\August Community 2021 - COVID19 Action Plan no.10 - FINAL.doc
using alternative providers and delegations to PHUs and NITC.
• Supporting NITC with upskil ing in ccm
• Progress suppression strategy.
• Progress care in the community pathway with NRHCC ARPHS-wide
BCP enacted.
• Workforce surge monitoring and signaling ongoing requirements with
DHBs and other organisations providing surge staff.
• Escalation to the region and MoH current state and pressures
• Working closely with NRHCC on activities and resource requirements.
• All areas of CIMS on-going.
1. Act in accordance with Te Tiriti o Waitangi including Māori health
equity.
2. Ensure an equitable response.
3. Support workforce welfare.
4. Establish the outbreak response and plan ahead as to potential
trajectory.
Aim / Goal
(for this AP timeframe)
5. Identify the outbreak source
6. Stop on-going transmission.
7. Support affected communities.
8. Ensure a safe and sustainable response with effective use of regional
workforce supply.
9. Ensure clear communication and documentation.
Response Priorities:
• Ensuring staff well-being
• Operate in accordance with Outbreak Strategies and frameworks
• Ensure clear locus of control
• Identify, confirm and isolate confirmed cases
Objectives / Priorities
• Progress transmission chain analysis.
• Contact management (delegation to NITC, external providers and
PHUs, retaining high risk settings; prioritise Māori and Pacific cases;
maintain high level awareness of high risk workplaces)
• Ensure processes and resources for emerging environments and
exposure events
• Support Pasifika Community
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Support Māori whānau
• Effective communications and PIM
• Adapting to workforce constraints
• Case investigation, contact tracing, and ongoing case and contact
management.
• Reduce burden on intel igence, operations functions.
• Complete records in NCTS.
Plan of Action
• Support wellbeing and manaaki requirements for cases and contacts.
• All functions continue to support response
• Continue stakeholder engagement and communications.
• Monitor internal capacity and demand.
Specific Tasks &
• All CIMS roles rostered
Information Flow
• All CIMS roles emails enacted.
Incident control er:
• Liaise with NRHCC, DHB’s, and MoH
• Chair and manage decision making at IMT
• Identify and support risk mitigation
• Revise Outbreak strategy, Strategic planning and priorities
• Staff health and wellbeing.
Clinical Partner: in partnership with Incident Control er:
• Support implementation of the Outbreak Strategy
Immediate tasks
• Liaison with MoH and regional/national clinical colleagues
• Decision making on clinical aspects and risks
• Oversee and monitor outbreak response and trajectory
• Advocacy re load on ARPHS to external agencies;
• Strategy for next period- ongoing meetings with MoH and NRHCC.
Response:
• Maintain Risk and Issues Register
• Support IMT, EOC and response activities.
• Support Operations troubleshooting.
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Provide expert advice on emergency management and response
mechanisms;
• Monitor individuals’ and team wellbeing during incident management
and identify psychological and social impacts on self, team and
functions and share these with welfare function.
Planning:
• Action Plan published and updated weekly
• Chair capacity and demand meeting
• Develop strategies to support Covid activities
• Develop SOPs to support Covid activities
• Provide workforce modelling and projections
• Develop operations models and frameworks
• Support operational decision making for issues or new situations
• Support the implementation of national models and frameworks
Intel igence:
• Provide accurate and timely reports to ARPHS, regionally and
nationally
• Source investigation and unlinked cases investigation
• Receive and prioritise data/information requests; respond as needed
to intelligence request to inform Alert Level settings
• Maintain and distribute Situation Report
Logistics:
• Develop workforce strategy
• Monitor outbreak resource requirements and source additional surge
workforce
• Maintain roster in alignment with workforce planning model
• Ensure resourcing meets the cultural requirements for an equitable
response
• Provide training to existing and new staff
• Provide onboarding requirements for new staff (resource and
security)
• Maintain lists including health and safety requirements for individual
staff
• Manage site requirements/facilities
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Manage IT requirement
• Sourcing of other incidentals and supplies
• Catering for response staff
Operations:
• Case and contact management
• Support al ocations and workload management across Operations
• Ensure an appropriate public health response
• Ensure cluster management
• Manage and assess risks including clinical safety
• Deliver Operational Plan and supporting documentation
• Ensure strong linkages and relationships for internal and external
public health management
• Ensure appropriate cultural management of cases and contacts.
• Support kaupapa Māori approaches and Pae Ora team (including the
mobile team).
• Coordinate operational outbreak management activities with
NRHCC, NITC and other PHUs.
• Coordinate delegations of cases, contacts and EE to NITC and other
PHUs
• Support welfare of the staff
Communications:
• Maintain public information and stakeholder collateral
• Continue reporting and communication with internal and external
stakeholders
• Manage media inquiries and information for daily standup and MOH
media releases
Welfare/Wel being:
• Monitor staff wellbeing – ARPHS response staff are tired and stressed
from the demands of dealing with COVID-affected cases and contacts
(many are in a distressed state)
• Create wellbeing plan
• Maintain health and safety plan
Pae Ora:
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Support case and contact management
• Evaluate and revise Pae Ora Model
• Lead response for Māori whanau clusters
• Operational oversight of Pae Ora mobile unit
• Planning expansion of Pae Ora mobile unit
Pacific Team:
• Support case and contact management
• Focus on effective relationship management
Recovery
• Lead the development of the Recovery Plan and transition from
Response through to BAU
• Engage and consult with key stakeholders and partners in
preparation for managing the recovery process
• Lead/facilitate meetings, debriefs and reviews with a wide range of
participants to col ect, record and monitor recovery needs
• Maintain and theme feedback in the After Action Review Tracker
• Assemble and manage resources for recovery, proportionate to the
scale and complexity
• Support medium and long term planning activities.
• Staff wellbeing, fatigue and stress
• Sustaining roles and responsibilities
• Capacity and surge requirements, workforce constraints
Limiting Factors
• Identifying, attaining and retaining skil ed personnel
• Ability to respond to other emergent events (eg concurrent disease
outbreak)
• Physical space in the ARPHS office
• Suitably skil ed and trained personnel
• Case and contact management expertise
• Leadership competencies and breadth in lead roles
Resource Needs
• Cultural y competent staff
• IMT function management capacity and availability
• PIM and Communications – internal and external
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
• Facilities and IT
• Roster system that is suitable for all users
• A streamlined national coordinated response led by NITC.
All information is saved in:
Information Flow
https://arphs.hanz.health.nz/sites/N_ID/Il nessandDiseases/COVID-19
• Stakeholder communications including cultural response support from
NRHCC
Public information Plan
• Public messaging
• Regional communication framework.
Al communications between staff should cc the appropriate EOC email
Communications
account.
Details of any HR or Staff welfare issues:
Organisation
Resourcing of response to be considered to ensure staff welfare.
Consider the Continuous Quality Improvement process in parallel with
response.
Recovery
A surge protocol shared and confirmed with the region to streamline
processes and timeframes of deployment to allow staff to rest and recover.
AP Prepared by
Planning Manager
AP Approved by
ARPHS Controller
Distribution
ARPHS IMT
https://arphs.hanz.health.nz/sites/N_ID/IllnessandDiseases/Forms/Al Items.aspx?RootFolder=%2fsites%2fN%5fID%2fIllnessandDiseases%2fCOVID%2d19%2f%2d%
20CIMS%20Activation%2f04%20Planning%2fAction%20Plan&FolderCTID=0x012000F2DF08C1F8CF6B438F8BBD241B9FFC68
