05 August 2021 
 
Anthony Jordan 
[FYI request #16199 email]  
 
 
Tēnā koe Anthony 
 
 
Your Official Information Act request, reference: GOV-012935 
Thank you for your email of 26 July asking for the following information under the Official Information 
Act 1982 (the Act): 
 
1.  How to obtain Written Transcripts from Fairway and ICRA 
2.  How to obtain Verbal Recordings from Fairway and ICRA 
3.  Costs to Claimants for obtaining the above 
 
Our response  
The requirement to record review hearings is set out in the legislation. We refer you to section 143 of 
the Accident Compensation Act 2001, which states: 
 
143 Record of hearing 
(1) The reviewer must take reasonable steps to ensure that an accurate record of the evidence 
given at the hearing is taken. 
(2) The reviewer must keep such records for at least 2 years.  
 
Obtaining a copy of the verbal recording or transcript  
At the review hearing, the reviewer will explain that any party can request a copy of the hearing, how to 
obtain it, and that it will be made available after the decision has been issued.  
 
Fairway additional information  
Further information on obtaining verbal recording or written transcripts can be found for Fairway 
Resolution Services (Fairway) here.  
 
Contractual obligations  
Review providers are bound by the contractual obligation to record and store a written transcript or 
verbal sound file of review hearings.  
 
Both of the contracts with Fairway and the Independent Complaint and Review Authority (ICRA) include 
the following, in Schedule 1, Scope of Services: 
 
3.14 
Storage of the full record of a review hearing:  
 
3.14.1. The Supplier will, on behalf of ACC, keep a record of the evidence given at review hearings 
managed by the Supplier for ten years from the date the decisions are issued, at which time 
the recording will be securely destroyed.  
 
3.14.2 The record of a review hearing will be available in the form of a written transcript or electronic 
sound file in accordance with section 154 of the AC Act. 
 
 
 3.14.3. The Supplier will maintain a register of all the recordings of review hearings kept. 

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GOV-012935 
 
There is no cost for these services 
There is no charge for a claimant to obtain a verbal sound file or written transcript of their review.  
 
If you have any questions  
If you have any questions, you can email me at [email address]  
 
If you are not happy with this response, you have the right to make a complaint to the Ombudsman. 
Information about how to do this is available at www.ombudsman.parliament.nz or by phoning 0800 
802 602. 
 
Nāku iti noa, nā 
 
Sasha Wood 
Manager Official Information Act Services 
Government Engagement & Support 
 
Accident Compensation Corporation  
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