This is an HTML version of an attachment to the Official Information request 'Case Management'.

08 July 2021  
C Moka 
[FYI request #15800 email] 
Tēnā koe C Moka 
Thank you for your email of 15 June 2021, requesting information about case 
management in prison. Your request has been considered under the Official 
Information Act 1982 (OIA). 
Corrections is committed to reducing re-offending and giving those who offend every 
opportunity to turn their lives around. Our aim is to provide the people we manage 
with the right intervention at the right time, both inside and outside prison. Case 
Managers work with people throughout their time in prison to help people address 
their rehabilitation and reintegration needs. 
Please note your questions have been reordered for ease of response.  
You have asked: 
  1.  What is the full role of a Inmates case manager? What are they ment to 
support with? 
The purpose of the Case Manager is to contribute to reducing re-offending and 
improving public safety, through leading a multi-disciplinary approach to prisoner 
Case Managers work directly with a person in prison to facilitate services and deliver 
active and caring support to prepare the person to live an offence-free life. After 
someone is sentenced to a term of imprisonment, the Case Manager works with 
them to develop a plan to meet their identified needs. The Case Manager then 
manages the plan throughout the person’s sentence, to ensure they are able to 
complete any required programmes and other interventions. 
Case Managers regularly review the rehabilitation and reintegration needs of the 
person they are working with and revise their plan accordingly. They also provide 
information to the New Zealand Parole Board (NZPB) on progress with the plan. 


When someone leaves prison, the Case Manager works with the person’s probation 
officer to transition the individual and ensure they are well support to live offence-free 
in the community.  
  2.  What is the process of request to changing an inmates case manager? 
If someone in prison wants to change their Case Manager, they can fill in a PC.01 
complaint form, asking for a change and providing reasons they believe this is 
necessary. This wil  be reviewed by the relevant Principal Corrections Officer and 
Principal Case Manager (PCM). Interviews wil  be conducted with the person who 
requested a change and their current Case Manager. After considering the request, 
the PCM wil  make a decision and inform the person of the outcome of their request. 
3.  What are the grounds to request change of an inmates case manager? 
4.  What are grounds for an inmate to remove current case manager and request 
Each request for a change is reviewed on its own merits. The PCM would consider 
the reason a change has been requested, the person’s history with their existing 
Case Manager, and the allocation considerations which are used every time 
someone in prison is matched with a Case Manager. These considerations are: 
  •  How does the Case Manager experience and ability match the level of risk 
and complexity of needs posed by the individual? 
•  Does the Case Manager have workload capacity to take on a new person? 
•  What particular skil s (e.g. language, cultural connection) does the Case 
Manager have that would benefit the management of the individual? 
•  Will the Case Manager have a balanced workload if this type of person is 
added to their caseload? 
•  Are there any potential conflicts of interest with the individual? 
•  If there are any development needs/lack of experience/capacity issues, how 
wil  these be addressed so the Case Manager is supported to manage the 
When a conflict of interest is identified, this wil  take precedence over other 
  5.  Can management refuse formal request from an inmate to change their 
current case manager? 
Yes. If, after considering the circumstances and the allocation considerations, the 
PCM believes the person who has requested a change should remain with their 
current Case Manager, their request can be declined. 
Please note that this response may be published on Corrections’ website. Typically, 
responses are published quarterly, or as otherwise determined. Your personal 
information including your name and contact details wil  be removed for publication. 
I trust the information provided is of assistance. Should you have any concerns with 
this response, I would encourage you to raise them with Corrections. Alternatively, 


you are advised of your right to also raise any concerns with the Office of the 
Ombudsman. Contact details are: Office of the Ombudsman, PO Box 10152, 
Wellington 6143. 
Ngā mihi  
Robert Jones 
Manager Ministerial Services 
People and Capability