[IN CONFIDENCE RELEASE EXTERNAL]
7 May 2021
[FYI request #15114 email]
Dear Mr Kern
Thank you for your request of 9 April 2021, made under the Official Information Act 1982
(OIA). You requested:
I have noted the practice of providing anonymous responses without any signature
using various group emails within IRD. I am interested in obtaining a copy of any
internal instructions (if any) that regulate/clarify such use of communication tools
as well as a list of people with corresponding al owances (ful name, position).
Internal instructions for staff about emailing customers from a shared mailbox
without signing the email, and a list of the staff members allowed to do so
Inland Revenue does not have internal instructions specifically for when staff members
email customers from a shared mailbox.
Our Governance & Ministerial Services team uses a shared “OIA” email address to send OIA
responses. However, OIA responses are always signed by a member of staff who provides
their full name and position.
Your request is therefore refused under section 18(g) of the OIA, as Inland Revenue does
not hold the information.
Right of review
If you disagree with my decision on your OIA request, you can ask an Inland Revenue
review officer to review my decision. To ask for an internal review, please email the
Commissioner of Inland Revenue at: [email address].
Alternatively, under section 28(3) of the OIA, you have the right to ask the Ombudsman to
investigate and review my decision. You can contact the office of the Ombudsman at:
Thank you for your request.
Domain Lead, Governance & Ministerial Services