23 March 2021
Anthony Jordan
[FYI request #14841 email]
Tēnā koe Anthony
Your Official Information Act request, reference: GOV-009517
Thank you for your email of 4 March 2021, asking for the following information under the Official
Information Act 1982 (the Act):
•
ACC Code of Conduct made available to ACC Staff
•
ACC Internal Operations and Guidelines for 'everyday' business
Our response
Please find attached a copy of the ACC Code of Conduct as requested.
We do not hold any documentation concerning ‘everyday business’
We have interpreted your request for operations and guidelines for
everyday business as referring to
guidelines for adhering to client expectations and interactions. As such, attached to this response is the
Service delivery expectations policy. The policy
outlines reasonable timeframes for responding to clients.
Also attached are the following process documents:
•
Conduct Welcome Conversation: Guidance to
have a productive, comprehensive and insightful first
contact with clients
•
Conduct Recovery Check-in Conversation: Guidance for check-ins with clients during their recovery
and appropriately adding support where needed and planning next steps when necessary.
ACC takes privacy seriously
Certain information has been withheld under section 9(2)(a) of the Act to protect the privacy of named
individuals. In doing so, we considered the public interest in making the information available and have
determined that it does not outweigh the need to protect the privacy of these persons.
How to get in contact
If you have any questions, you can email me at
[email address].
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at
www.ombudsman.parliament.nz or by phoning 0800
802 602.
Nāku iti noa, nā
Sasha Wood
Manager Official Information Act Services
Government Engagement & Support
Document Outline
