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SMS Incident Report     F2568624
3/9
 23/12/2020 09:39:46
25 Jun 2018
22:19:26
CFO/DCFO RUAKAKA PER PAGER..
25 Jun 2018
22:20:04
VSO WHANGAREI KAIPARA PAGED
25 Jun 2018
22:20:04
NORTH POWER - SPOKE TO 
25 Jun 2018
22:21:00
WHANGAREI DISTRICT COUNCIL HOLDING
25 Jun 2018
22:21:46
AC MURIWHENUA 1 (WI H
) ACKN PAGE - REQUIRES SITREP
25 Jun 2018
22:22:05
WHANGAREI FIRE DETAILS PASSED BY PHONE RE 1ST AND 2ND ALARM 
T/OUT
25 Jun 2018
22:22:07
AC 
ACK PAGER - RESPONDING FROM PAIHIA..
25 Jun 2018
22:22:07
WHANGAREI DISTRICT COUNCIL - PASSED DETAILS
25 Jun 2018
22:23:01
REFINING NZ EMERGENCY SERVICES TEAM MARS221 PAGED
25 Jun 2018
22:23:51
AAC 
ACK PAGER
25 Jun 2018
22:25:49
MARDENS POINT SECURITY GATE 
ANSWERED BY CFO 
(
25 Jun 2018
22:27:11
WHANGAREI_GREEN_WATCH, AND WHANGAREI_BLUE_WATCH 
CALLBACKS VIA ETXT
25 Jun 2018
22:27:41
REGION 1 AREA 1 AND 2 MGMT GROUP PER PAGER - SITREP..
ormation Act
25 Jun 2018
22:29:33
CFO 
 POINT ADVSS 
CAN GET HOLD OF 
OVER 
THE RADIO OR 
25 Jun 2018
22:32:37
REGION1 ILO ACK PAGE
25 Jun 2018
22:33:24
WHANGAREI FULL BRIGADE CALLOUT ETEXT SENT @ 2223
25 Jun 2018
22:34:03
WHANGARE OFF DUTY CALLOUT PAGE SENT @ 2233
25 Jun 2018
22:35:17
OSU WHANGAREI PAGEDficial I
25 Jun 2018
22:35:36
NGC (VECTOR) 
25 Jun 2018
22:40:04
SO 
CALLED FROM WHANGAREI FIRE ADVSD SSO 
 
 REQUESTS WHAN127
25 Jun 2018
22:41:39
SO 
ADVSS NO CREW FOR WHAN121 AND WHAN127 TO 
REMAIN ON STATION FOR
25 Jun 2018
22:42:28
AC 
 PER PAGER - CONTACT FIRECOM..
25 Jun 2018
22:46:03
AC 
ACK PAGER - UPDATED..
25 Jun 2018
22:57:56
AC 
 PER PHONE - UPDATED..
25 Jun 2018
23:18:27
AC MURIWHENUA 1 - ASCERTAIN FORM MARSDEN POINT HOW LONG 
undCREWS WILL BE
26 Jun 2018
08:03:17
 ALL APPLIANCES BACK AT STATION BUT EVENT 
STILL ACTIVE AT
26 Jun 2018
15:01:30
ING HEARD FROM REFINING NZ - CLOSING
Message Log 
Released 
Time
Message
22:16:54
NO AREA PROVIDED
22:16:54
AN
22:16:54
INC INFO: SECOND ALARM TRANSMITTED
22:16:55
** LOI search completed at 25/06/18 22:16:55
22:16:55
** ELOI search completed at 25/06/18 22:16:55 - 1 result
22:17:06
CALLED THIS IN
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F2568624
4/9
 23/12/2020 09:39:46
22:17:13
** Recommended unit RUAK171 for requirement PUMP (>7.6 km)
22:17:13
** Recommended unit RUAK177 for requirement PUMP (>7.6 km)
22:17:13
** Recommended unit WHAN124 for requirement MONIT (>20.1 km)
22:18:25
AMBO EVENT 0908-1-2018/06/25-FIR LINKED AT 25/06/2018 22:18:25
22:18:41
FIR2AMB: 2ND ALARM TRANSMITTED, NO FURTHER INFO AT THIS STAGE
22:18:58
FIR2POL: 2ND ALARM TRANSMITTED, NO FURTHER INFO AT THIS STAHE
22:19:07
..
22:19:16
** Alarm level updated to 2
22:19:16
** Recommended unit WHAN1218 for requirement COMU (>20.1 km)
22:19:16
** Recommended unit WHAN9926 for requirement SUPPT (>20.1 km)
22:19:16
** Recommended unit WAIP167 for requirement PUMP (>16.3 km)
22:19:16
** Recommended unit WHAN121 for requirement PUMP (>20.1 km)
22:19:16
** Recommended unit PORT151 for requirement PUMP (>15.1 km)
22:19:17
** ELOI search completed at 25/06/18 22:19:17 - 1 result
22:21:42
Unit RUAK171 [ K1 : PROCEEDING TO INCIDENT]
22:23:41
Unit MARS2229 [ SITREP : ] 1ST ALARM APPLICANCES TO SFP MARSDEN POINT FIRE
22:23:41
STATION - 2ND ALARM APPLICANCE TO ASSEMBLY AREA MAIN CAR PARK FURTHER
22:23:41
INFORMATION TO FOLLOW
22:23:48
AL: PAGING ACK TIMED OUT FOR STAT ON: 1216 at 25/06/18 22:23:48
22:24:12
Unit MARS2229 [ K55 : SPECIAL SERVICE EVENT]
22:24:32
Unit MARS2225 [ K1 : PROCEEDING TO INCIDENT]
22:24:32
Unit MARS224 [ K1 : PROCEEDING TO INCIDENT]
22:24:48
Unit WHAN124 [ K1 : PROCEEDING TO INCIDENT]
22:25:32
FROM WHANGAREI FIRE - TAKING WHAN124 AND 1218 - CALL BACK CREW TO TAKE 
121
22:25:32
Unit RUAK171 [COMCEN COM : MESSAGE] REPORT TO MARSDEN POINT FIRE 
STATION
22:25:33
Unit WHAN124 [COMCEN COM : MESSAGE] REPORT TO MARSDEN POINT FIRE 
STATIONunder the Official Information Act
22:25:49
POINT ON MARS2229
22:26:56
Unit MARS224 [ SITREP : ] SO 
- LEAK FROM HYROD PACK UNIT BLOCK 
CHARLIE
22:26:56
MARS224 MARS 225 ON SCENE ALL RESPONDING APPLICANCEES TO MARSDENT 
POINT CAR PARK
22:27:04
Unit WHAN1218 [ K1 : PROCEEDING TO INCIDENT]
22:27:15
Unit RUAK177 [ K1 : PROCEEDING TO INCIDENT]
Released 
22:27:45
Unit MARS2229 [ SITREP : ] PERSMISSION TO SPEAK TO MARS224
22:27:51
Unit MARS2225 [ K2 : IN ATTENDANCE AT INCIDENT]
22:27:52
Unit MARS224 [ K2 : IN ATTENDANCE AT INCIDENT]
22:28:28
Unit WAIP167 [ K1 : PROCEEDING TO INCIDENT]
22:28:43
Unit RUAK171 [ K2 : IN ATTENDANCE AT INCIDENT]
22:28:52
Unit PORT151 [ K1 : PROCEEDING TO INCIDENT]
22:29:33
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F2568624
5/9
 23/12/2020 09:39:46
22:30:30
COVERING UNIT WAIP161 DISPATCHED TO STATION WAIPU AT
22:30:30
D0710063
22:30:33
Unit MURIWHENU1 [ K1 : PROCEEDING TO INCIDENT]
22:30:47
Unit WHANKAIP1 [ K1 : PROCEEDING TO INCIDENT]
22:30:55
Unit WHANKAIP2 [ K1 : PROCEEDING TO INCIDENT]
22:33:08
Unit WHAN124 [COMCEN COM : MESSAGE] WE HAVE ONLY HAD THREE Y 
RESPONSES FOR TWO
22:33:08
WATCHES - DO YOU REQUIRE THE OTHER WATCHES PUT DOWN?
22:33:19
Unit WHAN124 [ SITREP : ] AFFIMR
22:33:25
Unit RUAK177 [ K2 : IN ATTENDANCE AT INCIDENT]
22:37:06
Unit WHAN9926 [ K1 : PROCEEDING TO INCIDENT]
22:37:46
Unit WHAN9926 [COMCEN COM : MESSAGE] ASSEMBLY AREA IS MARSDEN POINT 
CAR PARK
22:37:46
AREA
22:39:09
FIR2POL - SITREP - LEAK FROM HYROD PACK UNIT BLOCK CHARLIE - ASSEMBLY 
AREA IS
22:39:09
MARSDEN POINT CAR PARK
22:39:15
FIR2AMB - SITREP - LEAK FROM HYROD PACK UNIT BLOCK CHARLIE - ASSEMBLY 
AREA IS
22:39:15
MARSDEN POINT CAR PARK
22:40:04
TO STAND BY ON STATION.
22:40:59
Unit MURIWHENU1 [ SITREP : ] PER PHONE - HAVE SPOKEN WITH 
 
AND
22:40:59
THIS IS A FUEL LEAK FROM THE HYDRO CRACKER PLEASE ADVISE AC AUCKLAND
22:41:09
Unit MARS2229 [ K2 : IN ATTENDANCE AT INCIDENT]
22:41:39
COVER
22:42:22
Unit WAIP167 [ K2 :  N ATTENDANCE AT INCIDENT]
22:48:46
Unit WHAN124 [COMCEN COM : MESSAGE] ONLY ONE CREW ON STATION ON FOR 
WHAT127 AND
22:48:46
NO CREW FOR WHAN121 THAT WAS PART OF THE SECOND ALARM - DO YOU 
REQUIRE ANOTHER
under the Official Information Act
22:48:46
CREW
22:49:08
Unit PORT151 [ K2 : IN ATTENDANCE AT INCIDENT]
22:49:21
Unit WHAN124 [ SITREP : ] WILL ADVISE SHORTLY
22:52:30
Unit WHANKAIP1 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:52:32
Unit WHANKAIP2 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:52:33
Unit MARS2229 [ SITREP : ] CFO 
ATBB FLANGE ;LEAK REACTOR TWO 
SUSTEM
Released 
22:52:33
HAS BEEN DEPRES HDRYO CRACK ER IS SITUATION IS CONTAINED - ALL SECOND 
ALAMR
22:52:33
APPIIANCE CAN STAND DOWN AND WE WILL REMAIN WITH SECOND ALARM
22:52:42
Unit MARS2229 [ K28-1 : RETURN OTHER RESPONDING UNITS]
22:52:48
Unit MURIWHENU1 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:53:31
Unit MARS2229 [ SITREP : ] THE FLARE WILL BE VERY VISIBLE FOR SOME TIME - 
THERE
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F2568624
6/9
 23/12/2020 09:39:46
22:53:31
WILL BE STEAM VISIBLE THAT WILL LOOK LIKE SMOKE FOR SOME TIME
22:54:16
Unit WHAN1218 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:54:23
Unit WHAN124 [ K2 : IN ATTENDANCE AT INCIDENT]
22:54:35
Unit WHAN121 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:54:45
Unit WHAN9926 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:55:23
Unit WAIP167 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
22:55:26
Unit WAIP167 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
22:55:38
Unit PORT151 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
23:17:36
..
23:17:38
Unit WHAN124 [ K2 : IN ATTENDANCE AT INCIDENT]
23:18:27
REQUIRED - IF GOING TO BE LONG TERM PASS ON TO SSO ON DUTY TO ORGANISE 
RELIEF
23:18:27
CREWS
23:18:28
..
23:29:51
Unit WHAN124 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
23:35:09
Unit MARS2229 [ SITREP : ] SITREP TRANSMITTED AT 22:51 SHOULD READ - CFO
23:35:09
WATBB FLANGE LEAK REACTOR TWO - SYSTEM HAS BEEN 
DEPRESSURISED - HYDRO
23:35:09
CRACKER IS DEPRESSURISING NITRGOEN AND STEAM HAVE BEEN INTRODUCED - 
SITUATION IS
23:35:09
CONTAINED - DEPRESSURISING AND AWAITING FURTHER INSTRUCTIONS - ALL 
SECOND ALARM
23:35:09
APPLIANCES CAN STAND DOWN AND WE WILL REMAIN WITH FIRST ALARM 
APPLIANCES
23:39:28
Unit MARS2229 [ SITREP : ] SITREP TRANSMITTED AT 22:52 SHOULD READ - THE 
FLARE
23:39:28
THE LARGE FLAME WILL BE VISIBLE FOR SOME TIME AND THERE IS A LARGE 
AMOUNT OF NIT
23:39:50
Unit MARS2226 [ K2 : IN ATTENDANCE AT INCIDENT]
23:40:49
Unit MARS2226 [ SITREP : ] SYSTEM DEPRESSURED INVESTIGATING FURTHER
23:43:01
Unit MARS2229 [ SITREP : ] SITREP TRANSMITTED AT 22:52 SHOULD READ - THE 
under the Official Information Act
FLARE
23:43:01
THE LARGE FLAME WILL BE VISIBLE FOR SOME TIME AND THERE IS A LARGE 
AMOUNT OF
23:43:01
STEAM AND NITROGEN EXPELLED. THIS IS NOT SMOKE IT IS STEAM SO IF ANY 
MEMBERS OF
23:43:01
THE PUBLIC RING IT"S JUST STEAM AS PART OF OUR CONTROL MEASURES
23:57:58
** Event Location changed from "RALPH TRIMMER DR,MARSDEN POINT,WHANGAREI
23:57:58
DISTRICT: @MARSDEN POINT REFINERY ADMIN" to "UNKN0003 RALPH TRIMMER 
Released 
DR,MARSDEN
23:57:58
POINT,WHANGAREI DISTRICT: @REFINING NZ MARSDEN POINT PROCESS BLOCKS" 
at:
23:57:58
25/06/18 23:57:58
23:57:59
** ELOI search completed at 25/06/18 23:57:59 - 1 result
23:58:00
** LOI search completed at 25/06/18 23:58:00
23:58:43
Unit RUAK177 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F2568624
7/9
 23/12/2020 09:39:46
23:59:12
//HAZ//
00:33:56
Unit MARS2229 [ SITREP : ] STILL DEPRESSURISING HYDRO CRACKER - ASSESSING
00:33:56
ISOLATION PLAN - STANDING RUAKAKA DOWN BUT KEEPING THE JOB OPEN UNTIL 
WE HAVE
00:33:56
FULLY SORTED IT
00:35:23
Unit RUAK171 [ KC : UNIT CALLING]
00:35:41
Unit RUAK171 [ K1 : PROCEEDING TO INCIDENT]
00:35:47
Unit RUAK171 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
00:52:55
INC INFO: FUEL LEAK FROM HYDRO CRACKER | 2ND ALARM TX
03:36:31
Unit MARS2229 [ STOP : MESSAGE] VIA PHONE FROM CFO 
- K48- DETAILS 
TO
03:36:31
FOLLOW. SITUATION IS CONTAINED BUT COMPLEX STOP MSG TO FOLLOW. ANY 
ENQUIRES FROM
03:36:31
MEDIA AND PUBLIC STRAIGHT TO REFINING NZ.
04:28:03
Unit MARS2229 [ K7 : AT NORMAL STATION]
08:01:00
Unit EVENTNCC1 [ K2 : IN ATTENDANCE AT INCIDENT] AS PER PHONE CALL WITH 
08:03:17
MARSEN POINT (WILL SET APPLIANCES K7 FOR YOU  AND PUT A HOLDING CALLSIGN 
ON
08:03:17
EVENT FOR NOW)
08:03:33
Unit MARS2225 [ K7 : AT NORMAL STATION] VERBAL, FIRECOM
08:03:34
Unit MARS224 [ K7 : AT NORMAL STATION] VERBAL, FIRECOM
08:03:35
Unit MARS2226 [ K7 : AT NORMAL STATION] VERBAL, FIRECOM
11:02:12
FROM MARSDEN POINT FIRE, STILL MONITORING AND LETTING IT DOWN BY 
DEPRESSURIZING
11:02:12
AND PURGING WITH NITROGEN
15:01:53
Unit EVENTNCC1 [ K7 : AT NORMAL STATION]
15:17:48
UNIT EVENTNCC1 RESPONSE TIME [NULL] ADJUSTED TO
15:17:48
UNIT MARS2226 RESPONSE TIME [NULL] ADJUSTED TO
15:17:48
UNIT MARS2229 RESPONSE TIME [NULL] ADJUSTED TO
15:17:48
UNIT MARS2229 RESPONSE TIME [NULL] ADJUSTED TO
under the Official Information Act
15:18:16
** Ass gned Result Code: HAZ, Detailed Event Type: 1400, Qualifier 1: Q1,
15:18:16
Qualifier 2:
15:18:17
UNIT EVENTNCC1 ALERT TIME [NULL] ADJUSTED TO
15:18:17
UNIT MARS2225 ALERT TIME [NULL] ADJUSTED TO
15:18:17
UNIT MARS2226 ALERT TIME [NULL] ADJUSTED TO
15:18:17
UNIT MARS2229 ALERT TIME [NULL] ADJUSTED TO
Released 
15:18:17
UNIT MARS2229 ALERT TIME [NULL] ADJUSTED TO
15:18:17
UNIT MARS224 ALERT TIME [NULL] ADJUSTED TO
15:18:18
UNIT PORT151 ALERT TIME [NULL] ADJUSTED TO
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F2568624
8/9
 23/12/2020 09:39:46
Incident
CAD Number
F2568624
Incident Reporter
Incident Controller
Distance Travelled (km)
Delay In Receiving Call
Property Details
Occupant
Building Owner
General Property Use
Industrial, Manufacturing
Special Property Use
Petroleum refinery, Natural gas plant, oil, grease
Purpose Group
Actions
Persons Reported 
Trapped
Evacuation Status
Action Prior 1
Action Prior 2
Action Taken
Ventilation only
Civilians
Civilians Rescued
0
Civilians Extricated
0
Civilians Assisted
0
Civilians Evacuated
0
under the Official Information Act
Origin
Location
Level
Equ pment Used
Released 
Quantity
Equipment
0
No equipment used
Equipment Involved
Equipment Involved
Year
Make
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F2568624
9/9
 23/12/2020 09:39:46
Model
Comments
6/27/2018 9:31:34 AM
Reporter Comments
Arrival time of (MARS2229) has been manually overridden by ICT in order to 
resolve the out of sequence transaction error.
Modified from (22:24:12) to same as Enroute time.
-- Applications Support, ICT
under the Official Information Act
Released 
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval