Summary of complaint
When the business association member purchased his property, two adjacent units were combined into
one, and the occupying business was operating in both units. As the business association member
Council staff explained to the ratepayer that the BID targetted rate applied to each ratable property.
technically owns two units, he is required to individual pay rates for each unit even though there is only
one lease. The member insisted that there is justification for only one BID targetted rate to be charged.
Council staff advised the business association board of the requirements under their constitution that proxy voting was not
The complaint made allegations of certain individuals who are not members engaging in “proxy” voting
permitted and that improvements should be made to their member registration processes to clarify who is the designated November 2019
during the Hunters Corner 2018 AGM, which these complainants believe should invalidate the election
Council staff investigated the situation and found that there was a lack of clear documentation and reporting and reported
the issues to the local board. Alongside this, they recommended that an audit be completed on the 2018 financial year and
Complaints received about the committee that was serving on the Avondale BA board at the time ‐ belief
until resolved, that the targetted rate be withheld from being paid to the business association. In 2019, at the AGM, a new
that the town center was being underserved and alleged that there was misappropriation of funds.
committee were nominated and voted in. The new committee has been working closely with Council to resolve the issues
and improve their internal processes. Council staff reported to the local board in December 2019 confirming progress made
and the BID targetted rate was reinstated and withheld funds are in the process of being paid over.
Members notified council that they were being denied access of being able to take part in the AGM election. Council staff
Communication issue ‐ AGM Election Process
facilitated a number of discussions and provided membership templates and processes, working closely with the BID
manager to ensure all BID members had the opportunity to take part in the AGM.
A member notified Auckland Council that they have been expelled. The Business Association's constitution sets out the
Expulsion of members from the society
process for managing members, including expulsion and reinstatement of members. Council has no authority over the
constitition rules of an incorporated society.
A member notified Auckland Council that they were not receiving information regarding the BID programme acitivities and
events and were not invited to be involved. Council notified the BID manager and reminded them of the requirements
BID Programme Information
under the BID policy which states that all BID members are required to have accesss to the BID programme deliveries and
that BID members cannot be excluded to take part in BID activities, i.e. promotions and events.