The Customhouse, 1 Hinemoa Street, Wellington
PO Box 2218, Wellington 6140
Phone: 04 901 4500 Fax: 04 901 4555 All general enquiries phone: 0800 428 786
Email: [email address] Website: www.customs.govt.nz
7 September 2020
Ref: OIA 20 - 245
By email: [FYI request #13634 email]
Dear John Request for information under the Official Information Act
Thank you for your email dated 1 September 2020 to the New Zealand Customs Service
(Customs) via the FYI website, in which you request the following under the Official
Information Act 1982 (the Act):
“1. Are eGates being used during the current travel restrictions?
2. If yes, are they used for arriving or departing passengers?”
In response, eGates are not currently being used during the current travel restrictions.
Eligibility to use eGates was restricted during the early period of our response to COVID-19,
Customs progressively closed its eGates to qualifying arriving passengers into New Zealand
from 5 February 2020, and to all passengers on 16 March 2020. All eGates currently remain
closed to all passengers, and no decisions have yet been made around the re-opening of
eGates at New Zealand international airports.
Customs Border processing at New Zealand international airports continues to evolve based
on Ministry of Health advice for protecting staff and passengers at our international airports.
Please note that Customs proactively releases responses to Official Information Act requests
on our website. As such, we may publish this response on our website after we have sent it
to you. Your name and contact details will be removed.
If you have any queries about this response, please contact the Correspondence, Reviews
and Ministerial Servicing team at [email address]
Debbie Kay Manager, Correspondence, Reviews and Ministerial Servicing