3 July 2020
MarrickLip
[FYI request #13040 email]
Dear MarrickLip
Official Information Request
Our Ref: SSCOIA 2020-0049
I refer to your official information request received on 5 June 2020 where you have asked for:
“I would like to request under the OIA some information regarding the recent 2020 Public
Sector Reputation Index survey conducted by Colmar Brunton:
https://static.colmarbrunton.co.nz/wp-content/uploads/2019/05/2020-Public-Sector-
Reputation-Index.pdf
•
the overall score (RepZ) for each agency and their score by pil ar (Trust, Social
Responsibility, Leadership Fairness)
•
the results of each question by agency
•
the raw responses from each participant, including demographic information (e.g.
age, gender identity, ethnicity, immigration status and location)
•
any input provided by the Government to Colmar Brunton etc into:
o
the selection of questions
o
the decision to exclude the results of poorly-performing agencies from the
public reports
•
the cost of commissioning this year's survey”
In response to your request, the State Services Commission (SSC) did not commission the
2020 Public Sector Reputation Index survey and therefore does not hold any of the information
you have requested in respect of other agencies. As this survey was conducted by Colmar
Brunton you wil need to contact them for this information.
We are therefore refusing your request in full under section 18(g) of the Of icial Information Act
1982, on the grounds that the information requested is not held by the SSC.
However, we did contact Colmar Bruton in order to get a copy of the survey results specific to
the SSC which we have attached as an appendix to this response.
We have also recently published the
latest Kiwis Count survey results. The results are
consistent with the
Colmar Brunton 2020 Public Sector Reputation Index showing big
improvements in agencies listening to the public's point of view, on trustworthiness.
If you wish to discuss this decision with us, please feel free to contact
[email address].
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at
www.ombudsman.parliament.nz or
freephone 0800 802 602.
Please note that we intend to publish this letter (with your personal details removed) on the
State Services Commission’s website.
Yours sincerely
Nicky Dirks
Managing Principal – Ministerial Services
State Services Commission
Appendix
Document Outline
