24 June 2020
[FYI request #12900 email]
Tēnā koe Paul
Your Official Information Act request, reference: GOV-005054
Thank you for your email of 26 May 2020, asking for the following information under the Official
Information Act 1982 (the Act):
Please provide a copy of the current Delegations Manual used in Case Management.
Delegations Manuals used for Case and Claims Management
Please find attached two documents. The Pre-Next Generation Case Management (BAU) Case and
Claims Management Delegation Schedules sets out who can complete what actions on claims. The Next
Generation Case Management (NGCM) Delegation Schedule is used by ACC’s new Client Service Delivery
NGCM is a relatively new approach to case management, where ACC engages with clients in ways that
add the most value to their recovery. NGCM is delivered through a variety of different client streams.
Clients are placed in the appropriate stream and may be moved between streams as the complexity of
their claims change and they need more or less assistance.
When using their delegated authority, ACC staff are expected to comply with ACC’s legislation and Code
of Conduct, as well as ACC’s policies and processes. Various policies and processes, which are available
to staff on ACC’s intranet, may apply depending on what decision staff are making.
How to contact us
If you have any questions, you can email me at [email address].
Nāku iti noa, nā
Sasha Wood Manager Official Information Act Services
Government Engagement & Support