18 June 2020
[FYI request #12875 email]
Tēnā koe Paul
Your Official Information Act request, reference: GOV-005015
Thank you for your email of 24 May 2020, asking for the following information under the Official
Information Act 1982 (the Act):
I seek in regard to Vendor Advocates, all documents/guidelines in relation to administration, conduct,
review costs, complaints against the advocate.
We have interpreted your request to be for all documentation and guidelines relating to administration,
conduct, review costs and complaints in relation to advocates registered with ACC as a vendor. Advocate vendor administration
The ACC111 Vendor Registration form (ACC111) is the only document that falls in scope of your request.
The ACC111 needs to be completed by anyone wanting to be paid by ACC for services provided. A copy
of this form is available publicly through www.acc.co.nz/register-as-an-acc-vendor/.
As such, we are not
providing you with a copy of the ACC111 as per section 18(d) of the Act.
ACC can receive the ACC111 from the advocate directly, but it is most commonly submitted by internal
staff arranging to pay review costs. Once the advocate is registered in the system, they remain in the
vendor database until we are advised the record is no longer required, or there have been no payments
for 18 months. Following either of these, the vendor is removed from the database however, can easily
be re-activated if required.
Advocate review costs
ACC is only able to pay review costs to advocates as set out in the Review Costs and Appeals Regulations
(2002), Schedule 1
. This information is available publicly at the following link www.
As such, we are not providing
you with a copy of these as per section 18(d) of the Act. Advocate conduct and complaints against advocates
ACC does not have any specific guidelines relating to advocate conduct or complaints made against
advocates. As such, we are refusing these parts of your request under section 18(e) of the Act, as the
information does not exist. How to get in touch
If you have any questions, you can email me at [email address].
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at www.ombudsman.parliament.nz
or by phoning 0800
Nāku iti noa, nā
Sasha Wood Manager Official Information Act Services
Government Engagement & Support