1 May 2020
Patricia Nagaretnam
[FYI request #12736 email]
Dear Ms Nagaretnam
Thank you for your request made under the Official Information Act 1982 (the Act),
received on 30 April 2020. You requested the following:
…the names of songs you play on the hold music play list.
Hold music is the music played after entering a queue, prior to speaking to a Customer
Service Officer. The table contained in Appendix 1 sets out the list of hold music songs.
When a customer calls and enters a queue, the hold music will start with one of the
below songs in bold and continue through the list.
Thank you for your request.
Yours sincerely
Anton Hall-Brownie
Group Lead – Centralised Operations, Capability & Outcomes
1
IN CONFIDENCE
Appendix 1
Song Name
Artist
Sierra Leone
Coconut Rough
Walking In Light
Th' Dudes
Blue Lady
Hello Sailor
Magic (What She Do)
DD Smash
Weather With You
Crowded House
Poi E
Patea Maori Club
Can't Get Enough
Supergroove
Venus
The Feelers
How Bizarre
OMC
Rain
Dragon
Love Your Ways
Salmonella Dub
Misty Frequencies
Che Fu
Not Given Lightly
Chris Knox
Falling in Love Again
Anika Moa
Alright With Me
Carly Binding
Maybe Tomorrow
Goldenhorse
She Has To Be Loved
Jenny Morris
Won't Give In
Finn Brothers
The Other Side
Breaks Co Op
Hey Girl
Katchafire
Welcome Home
Dave Dobbyn
Wandering Eye
Fat Freddy's Drop
The Answer
The Black Seeds
Home
Cornerstone Roots
Always On My Mind
Tiki Taane
Never Too Late
Nathan King
Sun Goes Down
Nesian Mystik
Vampires
Dukes
Young Blood
The Naked and Famous
Punching In A Dream
The Naked and Famous
Something In The Water
Brooke Fraser
Everything
P-Money Feat Vince Harder
Love Love Love
Avalanche City
Like Water
Ladi6
Apple Pie Bed
Lawrence Arabia
Somebody That I Used To Know
Gotye Feat Kimbra
Everything's Gonna Be Alright
The Babysitters Circus
Life In Sunshine
Jamie McDell
Royals
Lorde
Team
Lorde
Running Out
Knights of the Dub Table
Talk Is Cheap
Chet Faker
Geronimo
Sheppard
Birds
Louis Baker
2
IN CONFIDENCE
Song Name
Artist
Stolen Dance
Milky Chance
Thinking Out Loud
Ed Sheeran
Budapest
George Ezra
Sugar
Maroon 5
Blame It On Me
George Ezra
Like I Can
Sam Smith
Yellow Flicker Beat
Lorde
Cheerleader
Omi
Someone New
Hozier
Hey
Sammy Johnson
Special
Six60
Uptown Funk
Mark Ronson Feat Bruno Mars
Hold Back The River
James Bay
So High
Six60
Shut Up and Dance
Walk The Moon
Ex's & Oh's
Elle King
King
Years & Years
Ashes and Fire
Katie Benge
Wings
Delta Goodrem
New Rush
Gin Wigmore
Wild
Troye Sivan
Hoops
The Rubens
Magnets
Disclosure Feat Lorde
Stay
Kygo Feat Maty Noyes
Youth
Troye Sivan
Hide Away
Daya
3
IN CONFIDENCE
