Position description
Position title:
General Manager
Team:
Lead Team
Operations and
Optimisation
Division:
Regulatory Services
Reports to:
Director Regulatory
Services
Department:
Direct reports:
6
Unit:
Indirect reports:
45
We honour te Tiriti o Waitangi, accord value to te ao Māori (the Māori world),
support kaitiakitanga and are responsive to the needs of the Māori community.
You help lead and deliver a Māori Responsiveness Plan for the department.
You support and promote the development of staff confidence and capability
Our commitment across te reo Māori, tikanga, te ao Māori and te Tiriti o Waitangi so everyone
to te ao Māori
can contribute to our department’s Māori Responsiveness Plan/treaty
responsiveness journey.
Define and implement a business and service delivery model that will deliver
business optimisation, improvement and transformation across the Regulatory
Services departments and the regulatory value chain.
Purpose of the job To analyse business operations and provide strategic advice to the Director
To establish and deliver a future state Service Delivery Model for Regulatory
Services considering innovations where appropriate and in alignment to the
Directors priority delivery plan
Manage change and integration into Regulatory Services business units without
compromising business as usual (BAU) outputs in conjunction with business unit
GM’s.
• Review and redefine our business and service delivery model from the
customers perspective through stakeholder engagement to deliver positive
consenting service results, and solutions, benefits, outcomes for all
Regulatory Services customers and stakeholders.
Key
• Drive and implement innovations, business strategies, programmes and
responsibilities
policies that deliver increased productivity levels, efficiencies and timely
service delivery at the appropriate risk levels while providing effective staff
support, controls and predictability.
• Evaluate and deliver digital technology solutions that are fit for purpose and
increase efficiencies, profitability and productivity levels.
• Review how and where we currently deliver customer value, the efficacy /
productivity of our offerings and operations and implement changes to
deliver a world class regulatory service delivery model.
• Continuously explore new markets and business models through industry
trends, historical trends, forward looking forecasts, competitive
assessment, etc. and build/evaluate recommendations for strategic growth
and monetisation.
• Successfully lead the department to become a critical strategic partner,
working collaboratively across Building Consents, Resource Consents,
Licencing and Regulatory Compliance, Regulatory Engineering, Health,
Safety & Wellness and Maori Outcomes to improvement and transform
Regulatory Services delivery.
• Be aware of, and demonstrate, the principles of
Our Charter. This sets out
the expectations for conduct at Auckland Council.
• Regulatory Services directorate is commercially agile, attuned to risk and
delivers excellent consenting services, that meet our customer’s and
Auckland’s needs.
• Improved productivity levels and service standards
Outcomes
• High quality, easily accessible services are being delivered to customers
with improved customer satisfaction levels
• Reduced operational cost with increased revenue
• Effective controls are in place that reduce the overall risk profile
• Positive feedback across all units within Regulatory Services
• Change is managed effectively
• Improved employee engagement
• Business systems are fit for purpose
• Senior executive financial management competence
• Extensive experience in managing a complex enterprise's human
resources, finances, operations and strategies.
• Understanding of best-practice customer service systems and processes
Key skil
• Negotiation skills
• Systems thinking
• Superior writ en and presentation skil s
Auckland Council behaviours
• Tertiary degree in business or public administration
• Over 15 years of people leadership, influence and management experience
• Demonstrable experience in developing and driving the delivery of a
business transformation and or change program
Job requirements • Experience at executive level in large complex settings that are highly
regulated, and requiring strategic impact, financial acumen, and
management of stakeholder pressures.
• Proven ability to lead the diverse range of activities covered within the
portfolio, particularly with respect to successful delivery of customer service
functions and organisational transformation.
• Experienced in senior roles with public sector impact or direct experience of
strategic public sector leadership roles, particularly those with direct
community impact.
• Experience and strong evidence of an ability to create a culture of
innovation, collaboration performance, customer service focus and
transparency; and to build effective teams to these ends.
• Experience in roles requiring high level strategic policy analysis, formulation
and implementation, requiring work within legislative and regulatory
frameworks.
• Experience in achieving outcomes and results through influencing the way
resources are utilised as well as in managing them directly
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by incumbents in the assigned job. They
are not construed as an exhaustive list of all responsibilities, duties, or skil s required of the incumbent. From time to time, employees may be
required to perform duties outside of their normal responsibilities as needed.
Approving manager:
Version date:
Job function:
Job family:
Job:
Job framework
Auckland Council behaviours
