DUTY MANAGER COMMUNITY POOLS
Role Description
Role Title
Duty Manager Community Pools
Group
Parks Sport and Recreation
Leadership Group
Customer and Community
Team
Recreation Facilities
Reports to
Operations Manager
Welcome to Wellington City Council
We serve the residents and businesses of the city of Wellington. To ensure we meet their needs we consult and
engage with them on a regular basis and develop our vision and long term plans to meet those needs.
Our Council vision is
Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington’s future.
Our four core values are:
He tangata, he tangata, he tangata
| We put people at the heart of what we do
Mahi ngātahi
| We collaborate
Whakapai ake
| We’re always improving
Mana tiaki
| We care for our places.
Te Tiriti o Waitangi/The Treaty of Waitangi
Wellington City Council is committed to the principles of the Treaty of Waitangi – partnership, participation and
protection - and as such, we work with our iwi partners and the wider Māori community to meet their needs and
aspirations for the city.
Our vision for the city is articulated in
Wellington Towards 2040: Smart Capital. There are four pillars to this
strategy:
•
People-Centred City
Building a healthy, vibrant, affordable and resilient city with a strong sense of identity and “place”
expressed through urban form, openness and accessibility.
•
Connected City
A city with easy access to regional, national and global networks. Connections will be: physical, allowing
for ease of movement of people and goods; virtual, in the form of world-class ICT infrastructure; and social,
enabling people to connect with each other and their communities.
•
Eco-City
Proactively responding to environmental challenges, taking an environmental leadership role as the capital
city of clean, green New Zealand.
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•
Dynamic City
A city with a dynamic centre – a place of creativity, exploration and innovation. The central city will
continue to drive the regional economy and provide Wellingtonians and visitors alive with unique and
outstanding experiences.
10 Year Plan Priority areas We want our city to continue to thrive. To achieve this, we need to understand and address the challenges we
face. How we do this through Our 10-Year Plan will potentially shape the city for generations to come.
With the challenges in mind, we have identified the following priority investment areas:
Resilience and environment – investing in core infrastructure, looking after the environment and
making our city more resilient against future shocks
Housing – investing in quality and affordable housing to accommodate our growing population
Transport – investing in transport options to maintain easy access in and out and around our city,
promoting alternatives to private car usage, and reducing congestion
Sustainable growth – investing in economic projects that stimulate growth and diversification, and
planning for population growth in ways that recognise the city’s special character
Arts and culture – investing in arts and culture to maintain our position internationally as a vibrant,
edgy capital
Parks, Sport and Recreation Key Result Areas
•
Zero tolerance for poor customer service
•
Absolute commitment to finding solutions
•
A high standard of professionalism & business management
•
A best-value mentality
•
An outward-oriented focus
•
Respect for, and commitment to, our community's aspirations
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Detailed description of Duty Manager Community Pools
Purpose of the Role: To effectively lead a team to provide exceptional customer service and facility presentation.
To manage daily operational activities associated with the safe supervision of customers, high standards of facility
presentation, water quality, and asset and equipment management. To respond in the event of an emergency.
Direct reports
Indirect reports
Operational staff
n/a
Key Relationships:
Internal
External
Community Pools Manager
Customers
Operations Manager
Suppliers and Contractors
Facility staff
Other Parks Sport and Recreation staff
Industry organisations
Key Responsibilities
To achieve this you will need to:
As a result we will see:
Pool Lifeguarding
Carry out pool lifeguarding according to
Lifeguarding standards adhered to at
protocols and standards.
all times.
Identify and respond to emergencies
Prompt emergency response.
according to Emergency Action Plans.
Staff Management
Assist the Operations Manager with
The Operations Manager is
recruitment, selection, induction and
effectively supported in training,
training of facility operations staff.
recruitment, rosters and performance
management processes.
Assist Operations Manager to maintain
cost effective duty rosters, daily work
schedules and facility procedures.
Carry out performance management of
team members in line with WCC
Performance Management Systems,
ensuring the identification of ongoing
training and development requirements
using position-training guidelines.
Facility Presentation and
Ensure that procedures and schedules
A clean, hygienic well presented
Operational Equipment
for facility maintenance and
facility.
Management
presentation are established and carried Maintenance schedules are reviewed
out.
when necessary.
Monitor effectiveness of facility
presentation procedures, in consultation
Swim meets, programmes and
equipment are set up and packed
with Operations Manager, make
down as required and events are
improvements where required.
timetabled to allow for this.
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Manage swim meets and events to a
high standard, with regard to customer
service, pool supervision and equipment
set up and management.
Administration
Carry out administration tasks
Admin duties completed on time and
requested by the Operations Manager
to a suitable standard.
or Community Pools Manager.
All timesheets are accurate and
Maintain effective working knowledge of
submitted to HR Payroll on time.
the administration of all operational and
Facility programme services.
Process staff timesheets accurately.
Compliance
Ensure all facility staff co-operate fully in Staff are educated and Health &
meeting the health & safety
Safety requirements are met.
requirements of the facility.
Operational activities meet the
Be familiar with and ensure operational
expected standard for a Recreation
activities comply with WCC standards.
Facility.
Maintain and monitor water treatment
levels and associated plant in
Water treatment standards are
accordance with national prescribed
maintained. Audits on water quality
standards and procedures.
meet the requirements.
Ensure that the provisions of the Health
and Safety in Employment Act, Building
Compliance Act, Pool Supervision
Standards and New Zealand Standards
for the Operation of Public Swimming
Pools are maintained through all
aspects of facility operation.
Pool Supervision
Provide and maintain a high standard of All staff meet the competency
professional pool Lifeguarding and
requirements for the Pool Lifeguard
safety for facility customers through
Award and First Aid requirements.
effective supervision of facility
operations staff.
Customers are supervised in the pool
at all times.
Customer Service
Provide clear and accurate information
Target customer satisfaction.
to customers about the facility services
and programmes.
Swift resolution of issues resulting in
win-win outcomes for all parties.
Provide effective customer care and
consideration ensuring a positive,
welcoming, helpful courteous manner
Satisfied customers both internal and
external.
at all times to all customers.
Proactively develop and maintain
positive relationships with facility
customers and user groups.
Encourage and respond positively to
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customer feedback, seeking assistance
from Operations Managers when
required.
Carry out customer service according
to protocol and standards.
Team Commitment
Actively commit to working as part of
the facility team to ensure a co-
Team members feel supported and
respected by their peers.
operative environment. Encourage staff
to have personal responsibility and
pride in Facility activities.
Professional Development Maintain personal levels of competence Standards and competencies are
sufficient to lead and carry out
maintained.
emergency response to customers or
fellow team members as required.
Attendance at scheduled training and
areas of professional development
Attend all scheduled in-house training
are identified and actioned.
on request and assist Operations
Manager with the delivery of in house
training requirements.
Develop and manage a
Show leadership in supporting the team Staff who feel valued and have a
highly effective team.
to achieve the organisation’s vision and
good understanding of how their role
objectives.
is aligned with the organisation’s
strategic objectives.
Build and enhance the capability of the
team.
Targeted performance development
plans in place for all staff that are
Create and maintain a culture of high
supported with regular reviews.
performance where personal
development is valued.
Satisfied internal and external
customers who view the FM team as
Maintain high levels of staff motivation
professional, customer focussed and
and teamwork with a focus on service
high performing.
standards, value for money, and
continuous improvement.
Leadership - you will be
Demonstrate leadership behaviours in
A high performing motivated team
expected to demonstrate
all that you do, including inspiration;
that has a sense of purpose and
leadership in line with the
vision; courage and integrity.
direction and works collaboratively
preferred culture for the
across the organisation.
organisation.
Operate from a shared values base and
positively role model and demonstrate
behaviours and management practices
consistent with those values.
Identify issues or risks to achieving
business objectives and develop and
implement mitigation strategies.
Health and safety –
Take responsibility for a work
A team culture, supported by
Leaders will provide visible
environment where hazards and risks
processes and practice, that views
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leadership in health and
can be openly raised, discussed and
health and safety as a critical element
safety systems and
addressed.
of business as usual.
practices to assist in the
achieving of the value of
Celebrate and reward health and safety
“aspire to zero harm”.
successes; challenge attitudes and
behaviours that don’t support workplace
safety.
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JOB REQUIREMENTS – Duty Manager Community Pools
Qualifications:
Pool Lifeguard Practicing Certificate
Water treatment experience
Pre Hospital Emergency Care certificate
Strong demonstrable knowledge of and experience in:
Leading a team
Strong pool operational experience
Customer Service
Job related competencies: Role specific competencies required for the job
Predicting – Analysing available information to assess the most likely long term result of a range of
options. Supplements available information with experience and judgment to ensure predictions are as
accurate as possible.
Negotiating – Reaching a consensus view without damaging relationships and with minimal noise.
Pushing as hard as possible so both parties agree they have achieved a win-win outcome
Prioritising – Making decisions in the context of the contribution to Council outcomes.
Solution focussed – Thinking beyond constraints and focusing on what is possible to ensure proposals
are results oriented and practical.
Trusting – Delegating the responsibility and authority for functions to team members, then giving them the
freedom and autonomy required to achieve the desired outcomes. Encourages a steady flow of two-way
communication vertically and horizontally within the organisation so informed decisions can be made at the
right level.
Leadership - You are a role model for the culture and values of the Council and you can see the strengths
and weaknesses of people. You can manage any conflict in a reasoned manner through to an accepted
resolution.
Operational Ability – With a focus on value for ratepayers you will get things done and eliminate
roadblocks. You will create strong teams of empowered people who understand organisational processes
and always look for opportunities for improvement. You will be motivated to demonstrate energy and drive
for your self and others to achieve results.
Professionalism – You will promote and behaving in ways that support the culture and values of the
Council. You learn from mistakes and strive for personal development.
Customer Service – You will provide customer service accepting the customers problem is our problem.
Effectiveness for Maori - Understanding and meeting the needs of Māori in the Council’s internal working
environment and in the delivery of services to the Wellington community.
Biculturalism and Diversity – Acts in ways that promote an environment of biculturalism, diversity and
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inclusion in the workplace.
Delegated authorities: n/a
Disclaimer
The responsibilities above are intended to describe the general nature and level of work required by the
incumbent to achieve the expected outcomes for the job. From time to time, the incumbent may be required to
perform duties outside of these responsibilities as required.
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