LIFEGUARD / FACILITY OPERATIONS
Lifeguard / Facility Operations
Parks Sport & Recreation
Team Leader Operations
Welcome to Wellington City Council
We serve the residents and businesses of the city of Wellington. To ensure we meet their needs we consult and
engage with them on a regular basis and develop our vision and long term plans to meet those needs.
Our vision for the city is articulated in Wellington Towards 2040: Smart Capital.
There are four pillars to this
Building a healthy, vibrant, affordable and resilient city with a strong sense of identity and “place”
expressed through urban form, openness and accessibility.
A city with easy access to regional, national and global networks. Connections will be: physical, allowing
for ease of movement of people and goods; virtual, in the form of world-class ICT infrastructure; and social,
enabling people to connect with each other and their communities.
Proactively responding to environmental challenges, taking an environmental leadership role as the capital
city of clean, green New Zealand.
A city with a dynamic centre – a place of creativity, exploration and innovation. The central city will
continue to drive the regional economy and provide Wellingtonians and visitors alive with unique and
Our Long-term Plan
sets out how we wil work towards the 2040 vision over the next 10 years. There are three
priorities for the 2012-2022 Long-Term Plan: 1. Wellington – an inclusive place where talent wants to live
Our economic future depends on our ability to attract and retain people, and employment opportunities, in
our city. To do this, we will maintain our investment in those things that make Wellington a great place to
live, while increasing our investment in activities that will grow the economy and make Wellington an even
more attractive place to work, invest in and visit. By doing these things, we are taking important steps
towards achieving our community outcomes.
To maintain and enhance our city’s resilience, we will prioritise investment in earthquake strengthening the
city’s key infrastructure and work with businesses and communities so that, as a city, we are better
prepared for and can swiftly recover from earthquakes and other natural disasters.
3. A well-managed city
We are committed to providing effective services that are good value for money. To achieve this priority,
we wil focus on simplifying our processes, making the best of technology, working in partnerships with
others, managing demand ahead of investing in new assets, and looking for opportunities to reduce costs
or generate income. This wil help us stay within the parameters of our financial strategy by keeping rates
affordable and managing our debt levels.
Our foundation values are:
Encourage fresh thinking
Deliver what’s right
Act with integrity and respect
Aspire to zero harm to our staff and customers
Te Tiriti o Waitangi/The Treaty of Waitangi
Wellington City Council is committed to the principles of the Treaty of Waitangi – partnership, participation and
protection - and as such, we work with our iwi partners and the wider Māori community to meet their needs and
aspirations for the city.
Operations Team Key Result Areas
The provision of outstanding sport and recreation support, programmes, partnerships and facilities that
contribute to the wellbeing of Wellington City’s communities.
The role of the pool is to provide a comprehensive, aquatic sport, recreation and leisure venue offering a range
of leisure, recreational, educational, cultural, social and entertainment programmes and opportunities for people
of all ages, interests and abilities.
Detailed description of Lifeguard / Facility Operations
Purpose of the Role:
Work as part of the facility team to deliver a high standard of customer service and facility presentation.
Maintain a safe and enjoyable environment and respond in the event of an emergency.
Team Leader Operations
Contractors and Suppliers
Facility In Charge
Other Facility Staff
Other Recreation Wellington Staff
To achieve this you will need to
As a result we will see
Satisfied customers, internal and
Provide clear and accurate
information to customers about the
facility services and programmes.
Provide effective customer care and
consideration ensuring a positive,
welcoming, helpful courteous manner
at all times to all customers.
Proactively develop and maintain
positive relationships with facility
customers and user groups.
Encourage and respond positively to
customer feedback, seeking
assistance from team leaders when
Carry out customer service according
to Recreation Wellington protocol and
Carry out pool Lifeguarding according
Lifeguarding standards adhered to
to Recreation Wellington protocols
at all times
Prompt emergency response
Identify and respond to emergencies
according to Emergency Action
Carry out administration duties
Great reception service
according to procedure and to
Retail and reconciliation processes
Submit accurate and legible
Accurate timesheets submitted on
Carry out any other administration
tasks requested by the team leader
and necessary in the effective
management of the facility.
Provide efficient and accurate
reception service, including fee
collection, retail sales, stock control,
dissemination of information,
reconciliation and preparation for
banking of all money received
Actively commit to working as part of
Active participation in team
the “facility team” to ensure a co-
meetings and a professional work
operative and friendly work
Attend and participate in team
meetings and contribute
constructively to discussion that
promotes a “Feeling Great” work
Show respect for all facility team
Assist in the delivery of programmes
Proactively carry out all cleaning
A clean, hygienic wel presented
duties according to procedure and to
meet specified standards.
Personal responsibility for cleaning
and pride in the work done to
Maintain personal levels of
First Aid qualifications maintained
competence sufficient to carry out
unassisted first aid to customers or
PLPC competence maintained
fellow team members as required.
Attendance at facility training
Maintain personal levels of
competence in aquatic rescue
techniques sufficient to perform
unassisted water based rescue in any
area of the pool.
Attend all scheduled in house training
Maintain Emergency Response and
First Aid qualifications relevant to the
Health and safety
Take all reasonable and practical
All health and safety incidents and
steps to ensure the safety of
hazards reported in Risk Manager
customers and other team members
affected by your work.
Incidents and responses escalated
to managers if required
Co-operate fully in meeting the health
& safety requirements of the facility.
Regular reviews with your manager
Through effective supervision and
to identify any health and safety
education ensure customers use
risks, hazards, accidents and
facility equipment, services and
Reporting all accidents, including
near misses, whether or not these
accidents involve injury
Take responsibility for your work
environment, identify hazards and
risks and ensure they are addressed
Carry out water testing and record
Water testing completed at regular
intervals and records kept according
Carry out plant monitoring and assist
with adjustments and maintenance as
Issues with water quality escalated
to managers if required
Accurately record water test and plant
JOB REQUIREMENTS – Lifeguard / Facility Operations
First Aid Certificate
Customer Service Certificate
Pool Lifeguard Practising Certificate (PLPC)
Strong demonstrable knowledge of and experience in:
Experience in a customer service or retail environment is desirable but not essential
Job related competencies:
– With a focus on value for ratepayers you will get things done and eliminate
– The customer problem is always our problem
Energy & Drive
- You will be motivated to demonstrate energy and drive to achieve results.
– You will behave in ways that support the culture and values of the Council. You learn
from mistakes and strive for personal development.
– Taking a cautious and considered approach towards investment and expenditure.
–Coherently and succinctly communicate the essence of the story adapted for Councillors, key
organisations critical to the success of the city, and the general public.
– Understanding the audience so we can relate to their perspective and tell a reasoned and
compelling story to align others to our point of view.
– Thinking beyond constraints and focusing on what is possible to ensure proposals
are results oriented and practical.
Effectiveness for Maori
- Understanding and meeting the needs of Māori in the Council’s internal working
environment and in the delivery of services to the Wellington community.
Biculturalism and Diversity
– Acts in ways that promote an environment of biculturalism, diversity and
inclusion in the workplace
The responsibilities above are intended to describe the general nature and level of work required by the
incumbent to achieve the expected outcomes for the job. From time to time, the incumbent may be required to
perform duties outside of these responsibilities as required.