Head of International Development July 2019 v2.pdf

NMIT JOB DESCRIPTION HEAD OF INTERNATIONAL DEVELOPMENT (1 FTE), JUNE 2019

Position Title:
Head of International Development (1 FTE)
Reports to:

Executive Director, Customer Experience and Excellence
Department/Team:   International
Type:

Business Support
Direct Report(s):
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PURPOSE AND SCOPE

  The Head of International Development leads the international sales and marketing team to
grow existing international markets and develop new ones as agreed.
  This role covers:
o  International sales responsibilities as well as developing and implementing a strategic
plan and marketing communications programme delivered into targeted markets.
o  Managing a portfolio of strategic relationships.
o  Leading the NMIT International development .
o  Leading the NMIT student exchange programme.
o  Work closely with other NMIT teams that service international students, such as
Information & Enrolments, Student Support and SANITI, and academic teams, working
collaboratively to ensure international students have an excellent experience  with
NMIT, from  recruitment  through  to graduation
o  Develop  and  manage  a  high  performing  team.  Highly  developed  diplomacy  and
relationship management skills, broad cultural awareness and proven strategic thinking
are key success factors for this role.

This role is pivotal in supporting the Executive Team to deliver on NMITs’ primary objectives.
As a strategic manager, you will be expected to demonstrate the Institutes’ values through leading by example and
ensuring that the demonstration of our core values is the day-to-day priority of all staff.  We expect you to deliver
quality outputs, experience, leadership and assurance.
PRINCIPAL ACCOUNTABILITIES
F U NCTIO NA L RE LATIONSHIPS
INTERNAL
  Executive Director - Customer Experience and Excellence
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  Chief Executive and Executive Team
  Curriculum Directors and Curriculum Managers
  Information & Enrolments Centre team
  Finance team
  Marketing services team
  Customer Success team
  Learner Services team
  SANITI
EXTER NAL
  International institutional partners and other education-related partners
  China Programme partner institutes
  Local secondary schools (especially international deans)
  International student recruitment agencies
  Education New Zealand
  NZ Immigration Service
  Other ITP International Managers
You  will  be  expected  to  take  part  in  and  in  some  cases,  take  full  responsibility  for  the  design  and
implementation  of  cross-Institute  initiatives  (to  be  agreed).    Cross-Institute  initiatives  can  and  may
include the following examples:
  Internal Reviews
  Internationalisation
  Project management
KEY RESPONSIBILITIES
  Maintain key partnerships with international agencies, institutions and others as appropriate.
  Develop a marketing, communications and relationship management strategy for targeted
international markets, to grow international networks and meet organisation-wide
recruitment targets.
  Overall responsibility for NMIT's partner database, ensuring it is maintained, up to date and
used effectively for marketing.
  Manage the implementation and monitor the effectiveness of the agent management policy
and procedures, and make recommendations for changes/improvements.
  Ensure marketing collateral is on-brand and appropriate for the needs of the market/s.
  Manage the collaboration with other departments servicing international students -
contributing to the implementation of NMIT's customer experience strategy.
  Contribute to product development to meet changing needs of international student markets.
  Lead the development of agreed new international markets. Prepare and present business
development proposals, concept briefs and project plans as appropriate, and manage
implementation of approved developments.
  Have a good knowledge of NMIT's programmes, stay abreast of international education
generally and contribute to developments at a strategic level.
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  Define  and  oversee  the  marketing  research  needs  required  to  inform  our  international
marketing strategy.
  Manage the international development operational budget.
  Interact externally with education networks as appropriate for NMIT's interests.
OTHER EXPE CTATI ONS:

  The Head of International Development is expected to travel as part of the business
development function. This would be approximately 3-4 trips per year traveling to visit agents,
organisations and institutes.
  Be accountable for how NMIT's activities meet the Code of Practice for Pastoral Care of
International Students, in particular, the oversight for marketing and recruitment.
  Report regularly to the Executive Director - Customer Experience and Excellence regarding the
international development team’s performance against agreed strategies and targets.
  The Head of International Development will undertake other duties as allocated by the
Executive Director - Customer Experience and Excellence.
NOTE
The aforementioned Principal Accountabilities are not exhaustive they are purely designed to provide a
flavour  of  the  role  and  the  expectations  of  the  post  holder  and  therefore  you  should  fully  expect
additional duties to be included that are commensurate to the role and position within the Institute.
COLLABORATION
In order to ensure you are effective within this role it will be essential for you to collaborate with a
diverse range of internal and external stakeholders (not exhaustive).
  Chief Executive
  Executive Team
  Institute leadership and their teams:
o  Learner  Services  –  accessing  personalised  levels  of  specialist  support  including
counselling services to maximise learner success and wellbeing.
o  Marketing  and  Customer  Success  –  support  around  programme  development,
positioning, graduation and similar events etc.
o  Resources – management of facilities, development of eCampus, IT support.
o  Finance, Compliance and Business Intelligence and teams – review and action where
appropriate  around  financial  and  budget  performance.    Support  on  business
improvement including LEAN.
o  Māori Education and team – support, advice and guidance on the implementation and
embedding of Te Ara Wai strategy and sharing best practice. Driving participation and
achievement of Māori and Pasifika learners.
o  Manager of People and Organisation Development and team – guidance and support
for a range of people related activities, processes and procedures e.g. recruitment &
selection,  professional  development,  performance  and  conflict  management,  culture
and engagement, payroll and contracts etc.
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  Learners  and  SANITI  –  listening  to  and  responding  to  learner  voice  and  feedback.  Involving
learners in curriculum planning and design etc.
  Industry  –  meeting  with  industry  experts  for  example  Industry  Training  Organisations  and
Private Training Organisations as well as employers enabling you to respond to sectoral needs
and wants making NMIT the choice supplier of training, education and of course graduates.
  Ngā Iwi o Te Tau Ihu o Te Waka ā Maui and the wider Māori Community.
  A range of government agencies including NZQA, Ministry of Education, TEC, NZITP etc.
  ITP/TANZ and other Academic Managers (locally, nationally and globally) – support personal
development  as  well  as  the  development  of  new  practices  by  sharing  good  practice  and
adopting innovative, effective and efficient approaches to the work you do.
  Other parties including partners such as sub-contractor and in-country partners (China etc.).

ORGANISATIONAL CHART

Chief Executive
Executive Director
Customer Experience
Position
and Excellence
Head of
International
Development

P
EDUCATION & TRAINING
ESSENTIAL
  Relevant Bachelor or Post Graduate Qualification or experience
  Substantial experience and success managing an international sales and marketing team, with
proven success in a number of different markets, preferably in the education sector.
  Exceptional people and relationship management capability, diplomacy and communication skills
(verbal and non-verbal).
  High level of business acumen and ability to think and act strategically
  High level of personal integrity
  Ability to balance sales targets with quality assurance requirements
  Ability to build brand/reputation
  Understanding of tertiary education
  Ability to travel overseas and within NZ and therefore work after hours, week days   and
weekends.
  Commitment to NMIT's Te Tiriti o Waitangi policy.
  Digital literacy - Microsoft Office, Student Management System, CRM.
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DESIRABLE

SKILLS, KNOWLEDGE & EXPERIENCE
ESSENTIAL
  Experience working within a Tertiary Education provider or Government Department
  Relevant legislative knowledge and understanding of the Education Code of Pastoral Care
  Extensive experience working with national and international tertiary education organisations
  High level of computer literacy
  Ability to think analytically
  Commercial acumen
DESIRABLE
  Full drivers licence
  Member of relevant professional organisations

CROSS-CULTURAL & INTERPERSONAL SKILLS
ESSENTIAL
  Ability to provide solid advice and leadership, including line and budget management
  Strong interpersonal and communication skills with proven experience in establishing and
maintaining effective relationships
  Ability to effectively influence others to achieve specific outcomes
  Demonstrated commitment to Te Tiriti o Waitangi
  Team player with strong planning and organisational skills
  Positive outlook and high level of resilience
DESIRABLE
  To be assessed from the initial application, documentary evidence, interview and references.
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