20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
09 355 3553 Website
15 November 2019
[FYI request #11542 email]
Kia ora Damien
The information you requested - CAS-16926-Q9V4D9
Thank you for your request dated 29 October 2019 requesting information about AT Local.
1. Final Business Case that was approved to begin the trial (and any subsequent updates)
I attach the original business case called ‘First and Last Leg Benefit Framework’.
2. Regular reporting on targets, who they were provided to and when
Reporting was provided to Stakeholders fortnightly until September and on monthly basis after
Stakeholders who received the reporting:
• Executive General Manager - Integrated Networks
• Executive General Manager - Customer Experience
• Executive General Manager - Business Technology
• Group Manager - Integrated Network Enablement
• Group Manager - Metro Services
• Group Manager - Market & Engagement
• Group Manager - Customer Services
• Group Manager - Digital & Technology Delivery
• Manager - Bus Services, PTOM Operator – Implementation.
AT Local performance in September and October has seen continued growth in customer
acquisition and ridership. The recommendations are likely to be implemented (e.g. extending
Friday’s operating hours to 10.00pm). However, others require further investigation e.g.
possibility of extending the current rider share zone.
Some key performance metrics to 24 October:
• Total customer Base:
• Total Rides:
• Highest weekly ridership:
• Highest day ridership:
• Average weekday ridership: 215 (since 1 August) (Target = 200 rides/weekday)
• Shared Ride % (Oct):
52% (i.e. customers share the vehicle with others)
3. Business Case (or similar document) used to approve the extension of the trial
I attach two papers on AT Local presented to our ELT and the AT Board. The papers were
prepared in September based on information available in August 2019.
4. Breakdown of costs and revenue from the programme over its lifetime
There are only two suppliers; one for operations and one for technology. Disclosing this
information could be used by competitors in any subsequent tendering process. Therefore, this
part of your request is refused under:
• section 7(2)(b) (ii) as withholding of information is necessary to protect information where
the making available of the information would be likely unreasonably to prejudice the
commercial position of the person who supplied or who is the subject of the information.
• section 7(2)(h) supports withholding of information where that is necessary to enable any
local authority holding the information to carry out, without prejudice or disadvantage,
Should you believe that we have not dealt with your request appropriately, you are able to make a
complaint to the Office of the Ombudsman in accordance with section 27(3) of the LGOIMA Act, and
seek an investigation and review in regard to this matter.
Kevin Leith Group Manager, Market and Engagement