31 October 2019
[FYI request #11397 email]
Tēnā koe Gloria
Your Official Information Act request, reference: GOV-002013
Thank you for your request of 07 October 2019, asking for the following information under the Official
Information Act 1982 (the Act):
I am requesting any information held by ACC regarding the process by which ACC chooses a
health practitioner to give External Clinical Advice on a Treatment Injury claim, any guidelines
provided to the practitioner regarding how to give External Clinical Advice, the practitioners legal
obligations to ACC and to the claimant in giving External Clinical Advice.
External Clinical Advisors
ACC has a database of External Clinical Advisors who have a wide range of clinical specialities and
subspecialties, who are able to provide advice on claims made for injuries caused by treatment (i.e. a
When we require additional External Clinical Advisors, we contact the relevant professional body for
recommendations. We then contact the recommended specialist and ask them to submit a CV for
review. At the same time, we confirm the specialist is registered and holds an annual practicing
certificate in the relevant discipline.
In instances where a specialist is not available to provide advice on a particular claim, or there is a
potential or actual conflict of interest, ACC staff may approach a health practitioner directly to provide
Typically, a conflict or potential conflict occurs when the health professional has seen the patient
previously, or a col eague has treated the patient. Other times it may be a perceived or potential issue,
such as having interactions in a social setting or serving on committees together. If any of these occur
and there might be a perceived issue, the health practitioner should decline to provide advice.
Documents and guidelines provided to the specialist about External Medical Advice
Attached to this response are three documents we send to the specialist when external medical advice
is needed for a claim. These documents are as follows:
1. Providing External Advice
2. TI40 Obtaining ECA on treatment injury claim
(example letter for Appendix 1, Document 1 and
Appendix in Document 3)
3. ACC Treatment Injury Cover Assessment Centre: External Clinical Advice Guide
(as at May 2018)
ACC takes privacy seriously
We have withheld a staff name in Document 1 under section 9(2)(a) of the Act, to protect the person’s
privacy. In doing so, we considered the public interest in making the name available and determined
that it does not outweigh the need to protect their privacy.
ACC is happy to answer your questions
If you have any questions, you can email me at [email address].
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at www.ombudsman.parliament.nz
or by phoning 0800
Nāku iti noa, nā
Manager Official Information Act Services
Government Engagement & Support
Accident Compensation Corporation
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