21/11/2023
Office of the National Librarian
National Library of New Zealand
PO Box 1467
Charlotte M
Wellington 6140
fyi-request-24533-
Phone +64 4 474 3000
[email address]
dia.govt.nz
Tēnā koe Charlotte
Official Information Act (1982) request 2324-0288
Thank you for your Official Information Act (the Act) request of 26 October 2023.
You have asked:
• Why can you not create a password with a symbol in the system used by the National
Library.
To create accounts in our system, validation is set up so passwords must be 8 characters,
include at least 1 upper case, 1 lower case and 1 digit. It also allows for some special
characters, but not all.
Unfortunately, you were provided with incorrect information in the email of 30 October
2023 that stated that symbols were unable to be used. I apologise for that mistake. The
Library will update the text on the website when we next make changes.
As this information may be of interest to other members of the public, we have decided to
proactively release a copy of this response on the Department of Internal Affairs website. All
requester data, including your name and contact details, will be removed prior to release. The
released response will be made available here:
Official Information Act Requests-2 -
dia.govt.nz.
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz
or Freephone 0800 802 602.
Thank you for taking the time to raise this matter with us.
If you have any feedback or questions about the Department’s response, please let us know
at [email address].
Ngā mihi
Rachel Esson
Te Pouhuaki National Librarian
National Library of New Zealand