STAFF TRAINING PLAN
OVERVIEW
The staff training plan will cover the following key areas:
1. Training Needs Analysis
2. Training & Development Team
3. New Driver Training
4. Existing Driver Training
a) Core Skills
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b) Electives
c) NZQA qualification / Career pathway
5. Fleet Maintenance.
6. Record keeping & training database
7. Review of Staff Training Plan
8. Significant training needs of forthcoming year
TRAINING NEEDS ANALYSIS
NZ Bus carries out training needs analysis based on staff po itions within the organisation. This process is done
through a meeting with each key leader to discuss changes and updates on training requirements for their staff.
For example: Operation - Training Needs Analysis for the follow positions:
1. Driver/operator
2. Tutor operator
under LOGIMA,
3. Leading Operator
4. Duty Supervisor
The training requirements are recorded on the training needs document which includes the following sections:
A. Qualification required for position
B Skill/competency required for position and
C. Health and Safety
Once components are agreed and align with the correct sections, a review of the final draft and sign off process
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takes place with department leaders.
TRAINING AND DEVELOPMENT TEAM
Most NZ Bus training programs are delivered in-house by skilled and competent trainers. All trainers are
recognised Driving Instructors (DI), some are registered ITO and NZTA assessors to deliver licensing and
endorsement unit standards.
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techniques and strategies while
driving.
Has been through a “Train the Trainer”
course (internal or external)
NZ Bus Trainer
Holds all the relevant qualifications
Has at least 2 years’
Fulfils all roles and responsibilities
as a DI.
experience in the
of a driving instructor
Holds the National Qualification in
class of vehicle i.e. I2
Instruct on-road training for new
Large Passenger service and or
and I4.
and existing drivers.
School bus strands
Facilitate safety courses (HIRRS and
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defensive driving etc.)
Completes practical driver
assessments
Provide technical support in
incidents and acciden s
investigation
NZ Bus Trainer
Holds all of the above qualification
Has at least 2 years
Complies with ITO training and
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– ITO Assessor
including the following unit
training and
assessment standards.
standards:
facilitating experience
Delivers NZQA qualifications for
4098 – Use standard to assess
both classroom and
workpl ce training (i.e. National
candidates performance
on the job.
Certif ate in Large passenger
11281 – Prepare candidate(s) for
Service – Urban and School Bus)
assessments against standards
Assist with duties and
18203 – Verify evidence for
responsibilities of the above
assessment
positions.
Registered with an approve ITO (with
an approve stamp) and completes
workplace assessment for an approve
course provider.
NZ Bus Trainer
Holds all the above qualification.
Have held and ITO
Complies with NZTA training and
(NZTA
Holds a “Certificate of
as ess r qualification
assessment standards as per the
Assessor)
Authorisation” from NZTA to
for a minimum period
“Statement of Approval”
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conduct driver licensing courses
of 2 years.
Is also a MITO assessor and
under an approve course prov der
Participated in ITO
therefore complies with ITO
organisation.
audit and training
training and assessment standards.
Acts as a senior trainer and
provides assistance to other ITO
assessors.
Provides feedback and support to
under LOGIMA,
training programmes.
Assist in designing training
materials (i.e. forms, presentations
etc.).
Liaise with key stakeholders such as
VTNZ, NZTA, Police etc. to provide
recommendation and feedback to
training programmes, legislations
etc.
2IC to the Regional Training
Coordination
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External Support
Although the Training School is set up to design, develop and implement tailor made programs to meet the
demands of our industry and align with our culture and values, it is important to acknowledge that there are
specialist training requirements for our non-operators (salaried staff) that cannot be delivered internally.
Where specialist training is required, this is provided through attendance at relevant training courses and
conferences.
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�NZBUS
NEW DRIVER TRAINING PLAN
s 7(2)(a)
All new drivers, after going through a rigorous recruitment
process, will begin the initial training period at one of our
training schools (Wellington & Auckland). This is a 7-8 week
training programme which covers the following activities, be/\
they are released to their Home Depot:
L... \
'o
Induction
TOPIC/ ACTIVITY
PRESENTER
�Oj
• Welcoming New Students
• Regional Training Com'\
• House keeping
• Company Introduction
• Welcoming New Students
•
• Company Video - People & Value
• HR Induction
• HSSE Module
-�(ZJ� •
• Induction of Health & Safety Policies
H&S representative
• Driver Training presentation
� • Regional Training Coordinator
• The next 2 weeks (course time, gro�
• NZ Bus Trainers
• Licences
• Overseas clearance (reminaer)
• Unit Standard overv·��89, 17574 and 15158)
• Training modulcver:\t'Let
R>4j
NZTA lic{ZJ, unit standards {theory & practical training)
COURSE CONTENT
DELIVER BY
COMPETENCY OBTAINED
• Fatigue management, worktime rule
• NZT A Assessor
• Theory assessment (NZTA and MITO
and logbook requirement
standard)
• Operate a rigid vehicle to meet the
• NZT A Assessor
• Theory and Practical Drive
requirement for a full class 2 drive
assessment (NZTA and MITO
--+--licence
standard)
--+--
15158
• Carry out a pre-drive vehicle
±
check on
• MITO and NZTA
• Theory and Practical Drive
a heavy motor vehicle, start up and
Assessor
assessment (NZTA and MITO
-�-shut it down
-�-standard)
On-road driver training (practical}
TRAINING
COURSE CONTENT
DELIVER BY
COMPETENCY OBTAINED
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Service Connections
Tutor Training (practical)
When the above training modules are delivered and completed in the training school, the trainee is released to
their Home Depot where they are paired with a Tutor Operator who will mentor them through operational
procedures until they are considered competent to go solo.
Under the tutor training program, the trainee will spend around 1-3 weeks with a tutor driving live services and
tackling day to day activity as a bus operator. These activities and their performance are monitored and
reported daily using the “Student Progress Report”.
When the trainee is ready, they will be put through an “Exit Test” with a Driving Instructor (DI). This test involves
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the trainee completing a live service route on his/her own with the DI observing key performance criteria.
When the trainee passes the exit test, they will be scheduled for the next available dut es on the roster.
EXISTING DRIVER TRAINING PLAN
Once a trainee is released to their Home Depot and is operating solo, hey are classified as an existing driver. At
this point they can participate in all training and development offered to existing drivers.
As part of its ongoing training program, NZ Bus provides core skills training necessary to perform daily tasks and
optional training for personal and professional development. These training programs are run internally and
delivered by our qualified trainers and registered assessors
The driver development program is made up of three categories:
Core Skills
Electives
NZQA qualification / Career pathway
under LOGIMA,
In addition to the above modules, NZ Bus conducts ‘Annual Driver Assessments’ on all its drivers. This allows for
on the job monitoring, feed ack and appraisal on driver performance.
Core Skills
NZ Bus provides the foll wing two key core skills training modules that are mandatory for all drivers:
Customer Servic : Passenger with Impairments / Parents with dependent children using pushchairs and
buggies / Scooters
Advanced Driver Skills: The advanced driver skills looks at operator performance in a complete package, this
ncludes knowledge and awareness of the following:
Legislation – road code, traffic laws, give way, bus checks etc.
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Vehicle dynamics – tail swing, parking, reversing etc.
Ride Comfort – Telematics.
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Electives
Along with the core skill modules, drivers will have the option of choosing at least one other training course
from the following modules to complete:
Driving a School Bus: This module is a NZQA unit standard (U/S 15162) and will be logged onto the
individual’s ‘Record of Achievement’ with NZQA.
Bus and Bike Road User Workshop: This module commenced in 2012 with over 300 NZ Bus staff participants
across all our business units, or
Emergency / Conflict Management: This module will cover a variety of topics aimed at improving a driver s
skills in dealing with situations involving conflict and how to deal with various emergency scenarios.
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NZQA Qualification / Career Pathway:
The NZQA qualification and Career pathway is provided to a group of staff selected by their Duty Supervisor who
have shown dedication and commitment throughout their employment at NZ Bus. The program covers the
under LOGIMA,
National Certificate in Large P ssenger Service with strands in:
Urban Bus Driving (l vel 3) and
School Bus Driving (level 2).
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Fleet Maintenance
Fleet reliability is a core part of our business and our Fleet Maintenance personnel are critical to the reliability of
our service through the provision of a fit for purpose fleet. All our fleet maintenance staff (mechanics, auto
electricians etc.) are employed as trained and certified tradesman in their respective field. NZ Bus are joint
partners with stakeholders such as MITO to provide opportunities for apprentices to gain practical and industry
experiences in diesel automotive engineering.
With key maintenance roles that are specialised and unique within the fleet team, on-going training and
assessments are provided by both NZ Bus experience and skill trades staff and industrial training organisation
(MITO) assessors, external providers and representatives from suppliers (e.g. ADL). This allows for compe ency
in the use of new technologies and regular review of industry standards and legislation, and aligns w th NZ Bus
continuous improvement programmes for both our business and personal development of our people.
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NZ Bus is looking to provide specific training for our fleet staff. Internal training proposed for fleet and
maintenance staff includes but not limited to the following:
Operating large vehicles
Yard management awareness – moving vehicles in and around the yard
Lifting and jacking vehicles
Height training
First aid (as required)
Forklift
Safe work practise using machinery
Fleet Focus – how to make the most out of the Fle t Focus tool
Fire warden and evacuation
PeopleSafe (incident/accident) reporting system
under LOGIMA,
People Leaders (Chief Off cers, Managers, Supervisors, Team leaders)
NZ Bus runs a training plan for our People Leaders made up of the following modules:
Coaching for Performance – the ability to improve performance through conversations, including difficult
conversations around non-performance
Change Management – the principles of how to lead and manage organisational change.
Resilience – understanding stress triggers, what to do with setback and challenges and many more.
As these modules are specialist areas, NZ Bus has partnered with Training Providers (Learning Wave) to design,
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develop and implement the training program to over 90 people leaders in our organisation.
Over the next three years NZ Bus will be covering new modules for our people leaders. With new PTOM
contracts now in place, we will be tailoring our training to ensure that our leaders are provided with the skills to
ensure we are meeting the requirements of the new contracts.
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Support Staff
While this group of people makes up less than 5% of our staff, they require the necessary tools to function
effectively in their roles. The training plan for our support staff is made up of:
Skills
Computers – basic training in key applications – Word, Excel, PowerPoint and email
Communication Skills – written communications skills including, emails and reporting
Reporting and Systems – the use of business application – PayGlobal, Daybook, PeopleSafe.
Duty Supervisor (DS)
Our Duty Supervisors (DS) plays a key role in our operation team, these individuals have the primary 1987
responsibility to manage and lead a group of up to 40 drivers in their team. Our Duty Supervisors are also
people leaders and they have and will continue to participate in the People Leader tra ning programs outlined
above. However, training specific to their roles and responsibilities includes:
Supervisory workshop
Chain of Responsibility (Fatigue management & work time rules)
Accident Investigation
H&S system (Review of incident/accidents)
Emergency response and escalation process
Fire Warden
First Aid
Reporting (Telematics and Resolve e c )
Leading Operators (LO)
Our Leading Operators (LO) are the face of our operations team, they greet our drivers as they start their shift,
under LOGIMA,
man the counter, perform real time operation duties, time and attendance and radio control.
Key training for this position includes:
Day Book ystem (Time and Attendance)
Worktime Rule and Logbook compliance
Radio ontrol system (TurboNET) – Call handing and radio log
Emergency response procedures
CDS Machine
Use of GWRC systems
RAPID
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Telematics
Communication
RECORD KEEPING AND TRAINING DATABASE
NZ Bus has a centralized training database where all training modules (internal and external) are recorded.
Qualifications such as certificates and key documents such as assessments and NZQA unit standards are
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uploaded and saved. This administrative responsibility lies within the training team so that the integrity of the
data is maintained.
People leaders have access to the database to view training completed for their staff, to assist with
performance improvement discussion and appraisal and to monitor personal and professional development of
individuals and groups.
NZ Bus has an automatic reminder for licensing and certificate renewal but our suppliers also follow up and
send updates and reminders.
REVIEW OF STAFF TRAINING PLAN
The training syllabus for new drivers consists of two parts:
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MITO and NZTA Course provider (licensing and endorsement)
In-house training program tailored to the demands of safely operating large passenger ehicles and
customer service.
The review of the training plan under our NZTA course certificate is a yearly event that coincides with our
annual MITO assessor’s registry. As part of the review process, assessment mat rials are submitted for
moderation and audit purposes, plus assessors need to participate in training workshop each year. Changes to
legislation or ITO course materials will be reviewed immediatel and all course modules affected by the changes
will be updated and rolled out as per NZTA and MITO implementation plans.
Most of our in-house training programs for existing drivers a e in partnership or in conjunction with key
stakeholders (CITY COUNCIL, NZTA, MITO, NZQA etc.) requirements. The review process, therefore, will be
dependent on each course module. However, NZ Bus has run yearly to three yearly training plans which are
reviewed at the conclusion of the training period.
All drivers and non-drivers (mechanics) that are registered under an ITO training agreement and completing an
NZQA qualification will be subject to the ITO review process which is an annual event and subject to TEC
funding.
under LOGIMA,
All other training plans including Annual Driver Assessment’ are reviewed at the end of each financial year with
progress of each program monitored and reported regularly. The review period is from 1 April to 31 March and
the review process includes:
How many un ts of training have been completed?
Have targets and outcomes been achieved?
Have any issues been identified during the training period?
Wha are the learning outcomes and lessons learned?
Are improvements required identified from training provided?
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Are changes required to the program?
Have any new training modules been introduced?
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SIGNIFICANT TRAINING NEEDS OF FORTHCOMING YEAR
Training needs for the forthcoming year will be based on the outcome of the training needs analysis which is
undertaken on staff positions within the organisation. With the commencement of a new contracting
framework, with new reporting requirements and customer service standards it is anticipated that most of the
training needs of the forthcoming year will be focused around the training of new driver recruits and refresher
training on the contractual performance and reporting requirements and new systems.
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under LOGIMA,
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