STAFF TRAINING PLAN
OVERVIEW
The staff training plan will cover the following key areas:
1. Training Needs Analysis
2. Training & Development Team
3. New Driver Training
4. Existing Driver Training
a) Core Skills
b) Electives
c) NZQA qualification / Career pathway
5. Fleet Maintenance.
6. Record keeping & training database
7. Review of Staff Training Plan
8. Significant training needs of forthcoming year
TRAINING NEEDS ANALYSIS
NZ Bus carries out training needs analysis based on staff positions within the organisation. This process is done
LGOIMA,1987
through a meeting with each key leader to discuss changes and updates on training requirements for their staff.
For example: Operation - Training Needs Analysis for the follow positions:
1. Driver/operator
2. Tutor operator
under
3. Leading Operator
4. Duty Supervisor
The training requirements are recorded on the training needs document which includes the following sections:
A. Qualification required for position
B. Skill/competency required for position and
C. Health and Safety
Once components are agreed and align with the correct sections, a review of the final draft and sign off process
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takes place with department leaders.
TRAINING AND DEVELOPMENT TEAM
Most NZ Bus training programs are delivered in-house by skilled and competent trainers. All trainers are
recognised Driving Instructors (DI), some are registered ITO and NZTA assessors to deliver licensing and
endorsement unit standards.
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Non-licensing and endorsement programs such as Customer Service, Personal Safety and HSSE induction are
jointly delivered by tutors and champions in the business units, which allows for professional and personal skill
development of staff who are looking at a career pathway as a trainer.
Internal support
S 7(2)(a)
National Training Manager –
Regional Training Coordinators –
(Northern and Central) and
(Southern)
NZ Bus Trainers (see table below for details)
Tutors – based at the depots for on-road training
(see table below for details)
Champions – depot based drivers who have a particular skill
HSSE Managers
Recruitment
,1987
HR
s 7(2)(b)(ii)
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External Support
Although the Training School is set up to design, develop and implement tailor made programs to meet the
demands of our industry and align with our culture and values, it is important to acknowledge that there are
specialist training requirements for our non-operators (salaried staff) that cannot be delivered internally.
Where specialist training is required, this is provided through attendance at relevant training courses and
conferences.
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NEW DRIVER TRAINING PLAN
s 7(2)(a)
All new drivers, after going through a rigorous recruitment
process, will begin the initial training period at one of our
training schools (Wellington & Auckland). This is a 7–8 week
training programme which covers the following activities, before
they are released to their Home Depot:
Induction
TOPIC/ACTIVITY
PRESENTER
Welcoming New Students
Regional Training Coordinator
House keeping
Company Introduction
Welcoming New Students
Member of the Senior
Company Video - People & Value
Management Team (i.e. GM
Operation etc.)
HR Induction
HR Manager (Regional)
HSSE Module
HSSE Managers (Regional)
Induction of Health & Safety Policies
H&S representative
Driver Training presentation
Regional Training Coordinator
The next 2 weeks (course time, groups etc.)
NZ Bus Trainers
Licences
under LGOIMA,1987
Overseas clearance (reminder)
Unit Standard overview (24089, 17574 and 15158)
Training modules overview
NZTA Licensing unit standards (theory & practical training)
TRAINING
COURSE CONTENT
DELIVER BY
COMPETENCY OBTAINED
24089
Fatigue management, worktime rule
NZTA Assessor
Theory assessment (NZTA and MITO
and logbook requirement
standard)
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17574
Operate a rigid vehicle to meet the
NZTA Assessor
Theory and Practical Drive
requirement for a full class 2 driver
assessment (NZTA and MITO
licence
standard)
15158
Carry out a pre-drive vehicle check on
MITO and NZTA
Theory and Practical Drive
a heavy motor vehicle, start up and
Assessor
assessment (NZTA and MITO
shut it down
standard)
On-road driver training (practical)
TRAINING
COURSE CONTENT
DELIVER BY
COMPETENCY OBTAINED
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Bus type
Familiar with NZBus fleet (Scania,
DI / NZ Bus Trainer
Fleet familiarisation check sheet
training
Volvo, ADL, BCI, MAN etc.)
Express way
Safely operate a bus in and around
DI / NZ Bus Trainer
Practical observation and
Tunnel
express way and tunnels
assessment
Practical drive
General road rules, reversing, hazard
DI / NZ Bus Trainer
Trainees progress chart
identification and management plan
NZTA Acknowledgement of
(IPDA)
practical training
Route Training
Urban and School services
DI / NZ Bus Trainer
Exit test
Essential Skills Modules
TRAINING
COURSE CONTENT
DELIVER BY
COMPETENCY OBTAINED
Ticketing
SNAPPER/Fares (including all
DI / NZ Bus Trainer
Activity and Assessment
machine
accepted passes)
Saf
Customer
Modules include: Door safety, A Kiwi
DI / NZ Bus Trainer
Activity and Assessment
ety
Service
Experience
Mo
dul
Passenger
Includes Special Needs, Lost
Assessor
Activity
es
Endorsement
Property, Disability Dog Assist etc.
Overview
MyMix
RIBAS, RAG (green, amber, red)
DI / NZ Bus Trainer
Assessment
Telematics
scores and performance information
LGOIMA,1987
Standard
Condition of carriage
DI / NZ Bus Trainer
Discussion
Operation
Presentation (uniform)
Procedure
Emergency procedures
(SOP)
Dealing with passengers
Uniforms
Worktime and logbook
Being a professional driver
Culture and diversity
Accident
under
Company forms
TRAINING
COURSE CONTENT
DELIVER BY
COMPETENCY OBTAINED
Personal Safety
Dealing with conflict issues, threats
DI / NZ Bus Trainer
Workbook and exercise
All
and violence, Arm robbery
trai
Depot H&S
Depot site induction, safety &
DI / NZ Bus Trainer
NZ Bus H&S induction form
ning
induction
emergency procedure
bein
Digital Radio
General system overview, emergency DI / NZ Bus Trainer
Activity and Assessment
g
call process, priority buttons,
und
communication
erta
ken
Tail Swing
Vehicle dimension, dynamic, pivot
DI / NZ Bus Trainer
Activity and Assessment
Released
for
point, turns, driving techniques etc.
the
transition to the new Wellington contracts has the following topics built into the training curriculum for both
our new and existing staff:
The new ticketing machine along with fares and transfer procedures;
Bike rack procedures on buses;
Conditions of Carriage (see SOP);
Timing point Observation; and
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Service Connections
Tutor Training (practical)
When the above training modules are delivered and completed in the training school, the trainee is released to
their Home Depot where they are paired with a Tutor Operator who will mentor them through operational
procedures until they are considered competent to go solo.
Under the tutor training program, the trainee will spend around 1-3 weeks with a tutor driving live services and
tackling day to day activity as a bus operator. These activities and their performance are monitored and
reported daily using the “Student Progress Report”.
When the trainee is ready, they will be put through an “Exit Test” with a Driving Instructor (DI). This test involves
the trainee completing a live service route on his/her own with the DI observing key performance criteria.
When the trainee passes the exit test, they will be scheduled for the next available duties on the roster.
EXISTING DRIVER TRAINING PLAN
Once a trainee is released to their Home Depot and is operating solo, they are classified as an existing driver. At
this point they can participate in all training and development offered to existing drivers.
As part of its ongoing training program, NZ Bus provides core skills training necessary to perform daily tasks and
optional training for personal and professional development. These training programs are run internally and
LGOIMA,1987
delivered by our qualified trainers and registered assessors
The driver development program is made up of three categories:
Core Skills
Electives
NZQA qualification / Career pathway.
under
In addition to the above modules, NZ Bus conducts ‘Annual Driver Assessments’ on all its drivers. This allows for
on the job monitoring, feedback and appraisal on driver performance.
Core Skills
NZ Bus provides the following two key core skills training modules that are mandatory for all drivers:
Customer Service: Passenger with Impairments / Parents with dependent children using pushchairs and
buggies / Scooters
Advanced Driver Skills: The advanced driver skills looks at operator performance in a complete package, this
includes knowledge and awareness of the following:
Legislation – road code, traffic laws, give way, bus checks etc.
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Vehicle dynamics – tail swing, parking, reversing etc.
Ride Comfort – Telematics.
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s 7(2)(b)(ii)
NZQA Qualification / Career Pathway:
The NZQA qualification and Career pathway is provided to a group of staff selected by their Duty Supervisor who
un
have shown dedication and commitment throughout their employment at NZ Bus. The program covers the
National Certificate in Large Passenger Service with strands in:
Urban Bus Driving (level 3) and
School Bus Driving (level 2).
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Fleet Maintenance
Fleet reliability is a core part of our business and our Fleet Maintenance personnel are critical to the reliability of
our service through the provision of a fit for purpose fleet. All our fleet maintenance staff (mechanics, auto
electricians etc.) are employed as trained and certified tradesman in their respective field. NZ Bus are joint
partners with stakeholders such as MITO to provide opportunities for apprentices to gain practical and industry
experiences in diesel automotive engineering.
With key maintenance roles that are specialised and unique within the fleet team, on-going training and
assessments are provided by both NZ Bus experience and skill trades staff and industrial training organisation
(MITO) assessors, external providers and representatives from suppliers (e.g. ADL). This allows for competency
in the use of new technologies and regular review of industry standards and legislation, and aligns with NZ Bus
continuous improvement programmes for both our business and personal development of our people.
NZ Bus is looking to provide specific training for our fleet staff. Internal training proposed for fleet and
maintenance staff includes but not limited to the following:
Operating large vehicles
Yard management awareness – moving vehicles in and around the yard
Lifting and jacking vehicles
Height training
First aid (as required)
Forklift
Safe work practise using machinery
Fleet Focus – how to make the most out of the Fleet Focus tool
Fire warden and evacuation
PeopleSafe (incident/accident) reporting system
d under LGOIMA,1987
People Leaders (Chief Officers, Managers, Supervisors, Team leaders)
s 7(2)(b)ii)
Over the next three years NZ Bus will be covering new modules for our people leaders. With new PTOM
contracts now in place, we will be tailoring our training to ensure that our leaders are provided with the skills to
ensure we are meeting the requirements of the new contracts.
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Support Staff
While this group of people makes up less than 5% of our staff, they require the necessary tools to function
effectively in their roles. The training plan for our support staff is made up of:
Skills
Computers – basic training in key applications – Word, Excel, PowerPoint and email
Communication Skills – written communications skills including, emails and reporting
Reporting and Systems – the use of business application – PayGlobal, Daybook, PeopleSafe.
Duty Supervisor (DS)
Our Duty Supervisors (DS) plays a key role in our operation team, these individuals have the primary
responsibility to manage and lead a group of up to 40 drivers in their team. Our Duty Supervisors are also
people leaders and they have and will continue to participate in the People Leader training programs outlined
above. However, training specific to their roles and responsibilities includes:
Supervisory workshop
Chain of Responsibility (Fatigue management & work time rules)
Accident Investigation
H&S system (Review of incident/accidents)
Emergency response and escalation process
Fire Warden
LGOIMA,1987
First Aid
Reporting (Telematics and Resolve etc.)
Leading Operators (LO)
Our Leading Operators (LO) are the face of our operations team, they greet our drivers as they start their shift,
under
man the counter, perform real time operation duties, time and attendance and radio control.
Key training for this position includes:
Day Book system (Time and Attendance)
Worktime Rule and Logbook compliance
Radio control system (TurboNET) – Call handing and radio log
Emergency response procedures
CDS Machine
Use of GWRC systems
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RAPID
Telematics
Communication
RECORD KEEPING AND TRAINING DATABASE
NZ Bus has a centralized training database where all training modules (internal and external) are recorded.
Qualifications such as certificates and key documents such as assessments and NZQA unit standards are
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uploaded and saved. This administrative responsibility lies within the training team so that the integrity of the
data is maintained.
People leaders have access to the database to view training completed for their staff, to assist with
performance improvement discussion and appraisal and to monitor personal and professional development of
individuals and groups.
NZ Bus has an automatic reminder for licensing and certificate renewal but our suppliers also follow up and
send updates and reminders.
REVIEW OF STAFF TRAINING PLAN
The training syllabus for new drivers consists of two parts:
MITO and NZTA Course provider (licensing and endorsement)
In-house training program tailored to the demands of safely operating large passenger vehicles and
customer service.
The review of the training plan under our NZTA course certificate is a yearly event that coincides with our
annual MITO assessor’s registry. As part of the review process, assessment materials are submitted for
moderation and audit purposes, plus assessors need to participate in a training workshop each year. Changes to
legislation or ITO course materials will be reviewed immediately and all course modules affected by the changes
will be updated and rolled out as per NZTA and MITO implementation plans.
LGOIMA,1987
Most of our in-house training programs for existing drivers are in partnership or in conjunction with key
stakeholders (CITY COUNCIL, NZTA, MITO, NZQA etc.) requirements. The review process, therefore, will be
dependent on each course module. However, NZ Bus has run yearly to three yearly training plans which are
reviewed at the conclusion of the training period.
All drivers and non-drivers (mechanics) that are registered under an ITO training agreement and completing an
NZQA qualification will be subject to the ITO review process which is an annual event and subject to TEC
under
funding.
All other training plans including ‘Annual Driver Assessment’ are reviewed at the end of each financial year with
progress of each program monitored and reported regularly. The review period is from 1 April to 31 March and
the review process includes:
How many units of training have been completed?
Have targets and outcomes been achieved?
Have any issues been identified during the training period?
What are the learning outcomes and lessons learned?
Are improvements required identified from training provided?
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Are changes required to the program?
Have any new training modules been introduced?
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s 7(2)(b)(ii)
under LGOIMA,1
Released
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