Industrial Action
[8th December 2017]
The copyright of this document is held by Auckland Transport. ©
No reproduction of any part of this document is permitted without written permission.
DEBRIEF Incident Management: Issued 1530 xx December 2017
Facilitator:
Mark Lambert
Stacey Van Der Putten
Overview
Industrial Action was initiated by the RMTU on xx December, following the breakdown of negotiations over the
implementation of Project SaFE, which includes proposals to introduce Driver Door Operations, and Transport
Officers to the Auckland Metro Network.
The Strike wil be in effect from 0200 xx December to 0200 xx December.
Location
Auckland Metro Rail Network
Date and Duration
xx December 2017
Operational Summary:
Xx Train Services affected
Xx Train Customers affected (Approx.)
Train Fleet
Bus Services:
Ferry Services:
Metro Facilities:
Special Events:
ATOC:
Customer Contact Centre:
Safety Incidents
Transdev:
Incident Management:
Current Daily Conference Cal s are scheduled, and situation kept under constant review.
Key feedback
To be updated
Recommendations
To be updated
Timelines:
To be updated as required
Out of Hours – IA Only
AT Metro Contacts:
Mark Lambert
Chief Transport Services Officer
Stacey Van Der Putten
GM Metro Service Delivery
GM Customer Services
Manager Train Services
Manager Bus Services
Manager Operations Support
Health & Safety Manager
Media Relations Manager
Media Advisor
Projects & Facilities Integration Manager
Ops & Performance Manager (Ferry)
Operations Manager – Special Events
Conference Calls will be held on the following number, and convened by
.
(Calls may be recorded for note taking purposes only)
Telephone Number & PIN:
External Contacts:
Summary of information provided by Train Services & Ops Support:
No of Services affected
(for any affected day) Average Number of Customers
(for any affected day) Comparable Special Event loading
(if Action takes place on Saturday) Special Event outlook
Reported Customer incidents
Reported Safety incidents or observations
24Hr outlook
Summary of Events in SMT Area - To be provided to
by 1530.
ATOC Surveillance – Highlight of any issues around Station & Stabling Facilities
Contact Centre & Customer Service Updates
Security Issues and Concerns.
Bus Services Update.
Follow up report from Transdev.
Service Resumption.
No of Passenger Services affected
Average Pax Numbers (From Jan 2017) Average Pax Numbers (December 2016)
Monday
551
Monday
68,117
Monday
54,262
Tuesday
551
Tuesday
72,266
Tuesday
53,217
Wednesday
551
Wednesday
72,019
Wednesday
35,609
Thursday
551
Thursday
72,379
Thursday
29,269
Friday
590
Friday
71,031
Friday
50,474
Saturday
331
Saturday
23,137
Saturday
51,034
Sunday
292
Sunday
19,637
Sunday
51,998
Daily Average: 71162
Daily Average: 45123
Special Events:
Date
Event
Expected Patronage
7th December Breakers
N/A
9th Dec
Xmas in the Park
10,000 (Based on 2016 figures)
11th Dec
1st Business Day of NN N/A
East
16th Dec
Paul McCartney
20,000 (Based on comparable events)
Frontline Staff Informer - Train Strike Friday 8 December
What’s happening?
Trains will not run on Friday 8 December (from 2am Friday 8 December until 1:59am on
Saturday 9 December).
Why?
The RMTU (Rail and Maritime Transport Union) is taking industrial action.
What services are affected?
There will be no AT Metro passenger train services operating in Auckland on (date) between
(times).
This means
no Southern, Western, Eastern and Onehunga Line trains, including the
Papakura to Pukekohe connection.
Scheduled buses and ferries will be operating as normal.
Freight trains will be running as normal on the rail network. Customers need to stay
safe at level crossings by paying close attention to crossing signs and signals.
Under no circumstances should tracks be used as a shortcut.
Wil replacement buses be running?
Due to the short notice of the industrial action Auckland Transport will not be able to put on
extra buses in place of train services.
Note: we are able to run bus replacements for planned line closures in weekends as these are
scheduled many weeks in advance, and for off-peak times when buses and drivers are more
readily available.
What public transport alternatives will be available?
All AT Metro bus services will be operating.
With extra vehicles on the road journey times could be affected
Ferries will be operating as normal.
This includes Half Moon Bay and Pine Harbour that may be an option for
some customers.
When using the Journey Planner to find an alternative route, the “Advanced” search setting
should be used to select buses/ferries only.
Customers are encouraged to consider other alternatives such as working from home,
cycling and carpooling.
Will we give people refunds?
All the tag on/off posts and gates at trains stations will be deactivated on the day of the
strike. This should occur about 6am. (Note if someone tags on at a station they can tag off
again within 30 minutes and exit with no charge).
The Ticket and Top Up Machines at train stations will remain operational to allow AT HOP
cards to be topped up for travel on nearby buses.
The PIDs at stations will be displaying scrolling messages about the strike. All train
schedules will be removed from the station PIDs.
Note: it is not possible to remove them from Journey Planner and online Real Time Boards
due to the short notice).
Normal refund process applies e.g.
Paper tickets
If a paper ticket is purchased on the day of the strike, the customer
should retain the paper ticket to request a refund.
Monthly passes
Applications for a refund of one day’s travel will be considered on a
case by case basis, where other public transport services are not used
on the day. Normal refund process applies.
Bus trips to a
We will make every effort to advise people about the strike in advance
station
and on the day to try and prevent this.
We will be unable to distinguish between trips that may have been
taken to connect to a train versus general travel to a station/town
centre.
Therefore complaints/refund requests will be considered on a case by
case basis.
How is AT telling people about the strike?
We are telling people via the media, email, social media, PID messages, PA announcements
posters at train stations etc.
What do I direct people for more information?
For updates and more information:
• check
www.AT.govt.nz/TBC
• follow
@akltransport on Twitter
• follow
@akltransport on Facebook
Version 1
Document name: Strike Action Operational Plan
Document no:
Issue date: 27/11/17
Document owner: Service Planning and Resources Manager
Page 1 of 10
Strike Action Operational Plan
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Version 1
Document name: Strike Action Operational Plan
Document no:
Issue date: 27/11/17
Document owner: Service Planning and Resources Manager
Page 2 of 10
Contents
1. Background............................................................................................................................... 3
2. Scenario ................................................................................................................................... 3
3. Approach .................................................................................................................................. 3
Operations ...................................................................................................................................................... 5
Communications ............................................................................................................................................. 7
Staffing ........................................................................................................................................................... 8
Opportunities .................................................................................................................................................. 8
4. Potential Risks .......................................................................................................................... 8
Appendix 1 – Staffing Plan ............................................................................................................. 10
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1. Background
After Col ective Employment Agreement negotiations with the RMTU, the RMTU have decided to bal ot
their members with a yes/no vote on whether to take strike action regarding the proposed DDO
introduction under the SaFE project. If the bal ot approves strike action it wil result in a 24 hour
walkout of staff with 24 hours of notice provided to Transdev. This document outlines the proposed
operational plan for Transdev should the RMTU advise of strike action affecting Auckland Metro
Passenger services and customers.
2. Scenario
In the event of strike action taking place there are 4 scenarios for which different plans need to be
created in order to inform and manage customers during the strike action. These scenarios are as
follows; • BAU weekday
• BAU weekend
• Special Event weekday
• Special Event weekend
While the same plan for running services wil be utilised in al scenarios the way staff are deployed to
inform customers wil vary in each scenario. Special Event Operational plans during the period wil
include a section on how customers wil be informed and managed during the duration of the special
event, utilising the additional staff employed during a special event. This includes the security staff at
special event stations, Transdev staff who volunteer to work the event, and the way specific locations
attached to the event are managed.
This operational plan wil therefore focus on the Operational Plans during BAU operations in case of
strike action, however the same plan would be implemented in al scenarios with the Special Event plan
added on top of the BAU plan.
3. Approach
With only 24 hours notice provided before the strike action takes place planning and informing
customers while managing operations for the strike fal s into four main areas, both the day before the
strike action and on the day, these are;
• Operations
• Communications
• Staffing
• Opportunities
Each one of these areas wil be focused on separately with plans and ownership being defined in this
document.
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Issue date: 27/11/17
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Investigations have taken place in to what limited services could be run during any planned strike
action, however investigation has provided extremely limited capacity to run any services.
Train crew
Based on current Transdev IEA staff we have a number of Drivers, however, Train Manager cover is only
provided by 2 Train Manager Trainers. This means that at any point of the day during the strike only 2
6-car services could be run on the network at any one time. This would result in a train service on any
one line, in any one direction, of one train per hour, with no trains on any other line. Alternatively, 2
lines could be covered at the same time, however this would result in a train in any direction once
every 2 hours. If running was limited to only stopping at interchanges and expressing other stops more
services could be provided per hour but this would stil only serve two lines on the network. Therefore,
due to the lack of frequent services able to be provided no train services wil be run during the day of
strike action.
Bus Contingency
To cover a normal weekday service would require 330 buses across the network with potential 150 bus
drivers. There are no providers, which can deliver this level of service. Bus and coach suppliers have
been approached to provide buses at short notice however al providers have advised that they are
unable to provide services with 24hrs notice and would need at least 2 weeks’ notice to provide
services. Therefore, on the day of strike action no rail replacement buses wil be provided to cover the
cancelled rail services.
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Operations
During the 24hrs of the strike action there wil be insufficient staff to run any train services and no
capacity to provide bus replacement services. This will result in a
full closure of Auckland Metro
Passenger train operations for the day of the strike action. Customers wil be directed to use
timetabled buses or private transport to complete their journeys.
Note that any staffing discussed in this section is included in the Staffing Table in Appendix 1 and wil be
confirmed with individual names once the date of strike action is known.
Station Management
For station management the assumption is that almost al passengers wil be aware that there are no
services running on the day due to the communication the day before, however, there is stil the
requirement to manage stations for those customers that may have missed the communications.
It is important that stations are managed as there will still be KiwiRail freight operations ongoing during
the strike and any customers who do enter the rail corridor need to be managed to ensure their safety.
During the day of strike action, we wil need to manage customers at stations due to no trains
operating on the day.
• For gated stations, the gates wil be closed and the BAU security can be utilised to manage
customers while still allowing buildings to remain open where CSC staff are situated.
• For al other stations, additional security wil be required at the stations to inform and manage
customers who do enter the rail corridor.
Further to the AT staff/security used across the network Transdev wil deploy any IEA staff from
operational roles who are available to locations where additional support is required and may use Head
Office IEA staff if ultimately required.
Stabling
As the strike is due to start at 2am this will ensure all units are stabled at their usual locations by the
end of operations on the day before the strike. It wil also ensure units are al available in the correct
location the day after the strike action. No special requirements are required to manage the units at
stabling locations during the strike with normal operations returning the units to service after the day
of strike action.
Wiri Yard
During the day of strike action there wil be the opportunity for CAF to carry out maintenance on al the
units usual y stabled at Wiri. The day before the strike action a plan needs to be discussed between the
Fleet Control er and CAF regarding any changes to on the day running to return units to Wiri to al ow
maintenance to take place.
As the Depot shunt work at Wiri is undertaken by CEA staff an IEA staff member wil need to be
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available on the day to ensure CAF can continue their usual maintenance. This wil need to be provided
from either the training team or the TCMs to cover off this work during the day of strike action. Further
to this, for any Depot Shunt work to take place, Wiri Control Room wil need to be staffed by an IEA
staff member in order to signal the shunts around the Depot.
Westfield
There is no expectation to require the movements of units into or out of Westfield on the day under
BAU unless there are exceptional circumstances. A Driver and Train manager wil be required from IEA
staff to manage any moves to/from Westfield if required; however, this wil not be part of the standard
operational plan on the day of strike action.
Transdev Operations Centre (TOC)
The TOC wil be required to be staffed during the day of the strike action by Service Delivery Managers,
Duty Control Managers, and Communications Supervisors. This is to manage the network on the day in
case of any incidents across the network, to ensure services are ready to resume the day after the
strike, to continue communications to customers on the day, and manage our deployment of staff with
AT to where it is needed to manage customers.
Further to this if there is an incident on the network which requires Transdev actions, and potential y
RIC attendance, it is required that an appropriately trained member of IEA staff is available to cover RIC
duties on the day (this does not necessarily require the individual to be on the network but available to
attend an incident). Normal On-call responsibilities for Silver and Gold On-cal remain during the day of
strike, with Gold On-call taking a lead in operational decisions related to the strike on the day.
Planning
On the day before the strike action planning would need to undertake a review of al the operational
plans for the fol owing day with the view to remove any plans from the day, which are no longer
required. This would include cancel ing al taxis for the fol owing day and reviewing other operational
plans to remove unnecessary items.
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Communications
Communications on the day before and the day of the strike action needs to focus on the fol owing
communication channels;
• Face to Face
• Social Media
• Traditional Media
• PA
• PIDs
Note that a full communications plan and the content of the communications wil be created and
provided separately.
Social/Traditional Media
The Social/Traditional Media plans need to be worked through with AT to ensure that the day before
the event customers are made aware of the fol owing days strike and that there wil be no Metro
Passenger services running on the day.
Face to Face
On the day before the strike staff need to be deployed to critical locations to provide Face to Face
communications to customers regarding the strike the next day, alternative options for travel to their
destination, other recommendations, and the reasons for the strike taking place. The medium to
convey the information wil be provided in the Communications Plan; however, additional briefings
need to be held to inform the staff taking part of the above details.
For the day before staff need to be focused at Central City locations during the AM Peak and at
Interchange locations during the PM peak. These staff need to be supported by Security at those
locations. Transdev need to ensure that staff at city centre locations have the Status 1 tear offs
available the day before the strike to advise customers of the alternative bus options for their desired
route and point customers to the AT app or online journey maker. At the interchange locations staff
need to be provided with the bus options as a tear off for those locations, similar to the posters already
provided at all stations.
PA
On the day before the strike PA announcements wil be made throughout the day at al stations to
advise of the fol owing days strike and alternative transport options. This can be through either manual
PA or canned messages. Similar messages will need to be announced on the day of the strike. Exact
scripting of the messages wil be included in the communications plan.
PIDs
Scrolling messages will be put on all network PIDs the day before and the day of the event to advise
customers of the strike and alternative options. Scrolling messages will help fill gaps at stations
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between PA messages to ensure there is a continuous level of communication at al stations.
Staffing
Staffing to maintain operations have already been discussed and are included in the Staffing Plan in
Appendix 1.
Focus needs to be placed on ensuring any staff involved in communicating information regarding the
strike are ful y briefed before the event to avoid miscommunication and ensure customer service.
Briefings need to be carried out at Transdev for al staff on IEAs, whether involved on the day or not,
regarding both the operational plan and the details regarding why the RMTU are taking strike action.
Further briefings need to take place with any AT staff across the Metro network. While this briefing
should be led by AT, Transdev staff should be present to help fil in the “why” part of the conversation.
Details of when these pre-briefings should take place needs to be determined.
Opportunities
On the day of the strike, there are a couple of opportunities, which could be used to make use of the
free network with no Metro Passenger Services running.
KiwiRail maintenance
With only freight services running a day of strike wil also open the network up for KiwiRail to carry out
checks and or complete maintenance across the network. The Infrastructure Performance Manager wil
liaise with KiwiRail along with AT to deploy KiwiRail staff on the network with 24hrs notice to complete
works if possible. Any maintenance plan wil be included as Appendix 5.
4. Potential Risks
During the strike while there wil be no Metro Passenger services operating there are stil a number of
potential risks, which need to be mitigated.
Train Units
As al units wil be stabled at depots/yards at the end of operations the day before the strike there
should be little risk of units being tagged or otherwise damaged as they are in secure locations. Security
at the locations will need to be made aware that units will remain on site all day, otherwise normal
operations wil continue.
Staff
There is a smal risk that any staff at locations across the network on the day of the strike may
encounter angry customers and potential y threatening pickets (however, this is very unlikely).
Therefore, it is essential that security guards are present at all locations to help deal with any
potential y threating situations that may arise.
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Network
With communications of a Metro Passenger network close down customers may expect that the
network corridor is safer as no trains are running. However, KiwiRail wil stil be running their normal
freight services and therefore security/staff at stations need to educate and customers to ensure they
are aware that some trains may stil be running on the network.
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Appendix 1 – Staffing Plan
Role
Responsibility
Location
Staff Member
Contact Details
Point of contact for on the
day operations and any
Gold On-call
decisions which need to
Head Of ice
be made regarding the
Operational Plan
Escalation point for any
Silver On-call
incidents and point of
support for Gold On-call
Head Of ice
on the day
Duty Control
Escalation point for any
Transdev Operations
Manager
on the day operations as
per BAU
Centre
Service Delivery
Manager of on the day
Transdev Operations
Manager
operations as per BAU
Centre
Communications
Manager of customer
Transdev Operations
Supervisor
communications on the
day as per BAU
Centre
Wiri Contorl
Controller of Wiri yard
Room Supervisor movements as per BAU
Wiri Contorl Room
Depot Shunt
Driver
Depot driver as per BAU
Wiri Depot
(Further roles to
be added if
required)
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General Industrial Action + Plan Ahead messaging
Transdev Auckland
Transdev is proud to operate passenger rail services on behalf of Auckland Transport.
Many Transdev staff are Rail and Maritime Transport Union (RMTU) members.
Despite lengthy and constructive Collective Agreement bargaining negotiations, the
RMTU has notified Transdev of its intent to take industrial action that will affect all train
services on the Auckland Metro network.
The Rail and Maritime Transport Union (RMTU)
RMTU members have voted to strike for a day, or days, between 1 – 21 December,
inclusive. If the RMTU issues a strike notice it will stop all passenger trains from
running on the Auckland Metro Network. The RMTU must give a minimum of 24 hours’
notice for any industrial action.
Industrial Action
Around 75,000 passengers use the Auckland Metro rail network every day, many of
whom commute into Auckland for work and school, so widespread disruption is
expected. Rail passengers using other modes are also likely to face delays due to
increased demand. Our advice is to plan ahead and think about alternative transport
arrangements as early as possible.
Train Services
There will be no passenger train services when RMTU industrial action is taking place.
Freight train services will be operating as usual, so please take care to follow all signs
and signals at level crossings when using them.
Scheduled Bus Services
All scheduled bus services will be running as usual across Auckland. Please check
your bus route on the AT Journey Planner https://at.govt.nz/bus-train-ferry/,
as bus stops and bus routes in East Auckland may have changed with the launch
of AT’s integrated New Network East on 10 December 2017 – more details can
be found here https://at.govt.nz/projects-roadworks/new-public-transportnetwork/
new-network-for-east-auckland/.
Planning Ahead
In the event of industrial action, please use scheduled bus services or make alternative
travel arrangements. If possible, please travel outside peak times, work from home or
carpool, as we expect the roads and buses will be much busier than usual. We value
your custom and look forward to getting you back on track. For more information,
please follow the links below.
Where can I find more information?
Keep an eye on
<insert footer details (link for digital doc and expanded urls for print version) of media
kit here >
What happens on a day of industrial action - What can I expect?
We are sorry, trains will not run. AT Customer Services Centres will be open as usual
for ticketing and journey planning advice. All scheduled bus services will be running.
Your AT HOP card can also be used on buses and ferries. The HOP card tag on/tag
off posts will be turned off at all train stations. You will see and hear updates at
stations across the network and online, before and during any industrial action.
Are Rail Replacement Buses running?
Unfortunately, not. There is no additional capacity to provide rail replacement buses.
The integrated new network is designed to create more local bus routes to bring you to
train interchanges that better connect you with the CBD. This means more scheduled
bus services are being committed to your local area. These buses will be running as
usual and so there will be no additional bus availability to replace train services
disrupted by RMTU industrial action.
What’s next?
We have invited the RMTU back to the negotiating table. This is where we can
solve problems – and not impact customers with strike action. That said, we
cannot speculate about the nature of possible RMTU industrial action until the
RMTU issues a strike notice. Strike action could take place between now and
21 December. We appreciate that causes uncertainty, however we will continue
to negotiate with the RMTU in good faith, and keep you up to date on any
developments.
The RMTU must provide 24 hours’ notice of its intention to strike. We hope it
cares as much for our customers as we do, and provides more notice to help our
customers plan ahead.
We have asked the RMTU to consider giving more notice of its intent to call
industrial action. This request is to help our customers make alternative
transport arrangements during any RMTU industrial action.
IA Communications Risk Overview
Risk
Managed by
AT and TDAK understand roles, responsibilities for
Lack of comms and/or coordination creates
agreed message delivery and timings
staff and customer confusion
Consistent use of agreed media (look and feel)
across all AT and TDAK int and ext channels.
Media | Poor understanding and reporting of
Media kit: FAQs, CA infographic, safety and
issues
security credentials, media familiarisation (on
board)
Corflute production 72 hour production time
Make generic and preprint roll out within 24 hours +
overlay stickers as needed.
Customers remain stranded with no train
Push messages for customers to utilise Alternative
services running.
Transport Maps at stations.
Customers using devices i.e. headphones
AT can turn off tag posts but not ticket machines.
and phones, miss the entrance signage and
tag on.
Customers not knowing that they can access
AT can turn off tag posts but not ticket machines.
Alternative Transport map information on the
platform/locked out?
Xmas in the Park 9 December
Impact on special events
Impact on NNE launch
Advise bus customers to take alternative bus routes
AT New Network East 10 December
(away from train stations)
AT Alternative Transport Maps showing bus
Request updated maps from AT – no luck as yet.
services to other train stations
Safety issues
Reminder freight trains are running
Communicate scheduled bus service reminders
No bus contingency
and enrich AT links and ideas
Greater passenger demand/loadings
Reminder to expect busier services
Customer Communications (TDAK) - Network
Inform customers through TDAK channels of potential rail disruption due to industrial action.
BUDGET
Item
Description
Quote
A1 Design
All digital and print versions
A2 Design
All digital and print versions
A2 Corflute
170 corflutes @ $28.00 each
(5 working days) Print
A2 Installation
Installation of 170 entrance signs @ 72 hours’ notice
A2 Removal
Removal of 170 entrance signs.
A2 Installation
Installation of 170 entrance signs @ 24 hours’ notice.
Thanks
A2 Removal
Removal of 170 entrance signs @ 24 hours’ notice
Thanks
Stickers
Design – BLOCK OUT stickers 160x 8 kinds
Stickers (9 kinds)
Print – BLOCK OUT stickers 160x 8 kinds
Stickers
Installation of 170 stickers entrance signs @ 24 hours’ notice
Stickers
Overlay of 170 entrance signs @ 24 hours’ notice
Stickers
Multiple overlays TBD (if further strike action)
A4 Flyer
Alternative Transport Maps (BRT | NMT)
A4 Flyer
Print
A5 Flyer
STRIKE - Tomorrow
A5 Flyer
Print
KEY MESSAGES
We are sorry you may be affected by RMTU industrial action
Please plan ahead and explore alternative transport options
We will keep you updated.
ACTION
WHEN
DESCRIPTION
WHO
COMPLETED
24 / 11 Arrange quote through suppliers for corflute material
TDAK
24 / 11 Arrange internal approval 20k, PO# 9506
TDAK
28 / 11
Draft external messaging
TDAK
29/ 11
Appro from AT
TDAK/AT
29 / 11 Supply copy and InDesign files to DK Signs for print
TDAK
CHANNELS
PLAZA PIDs, LCDs (where available) and PA
Platform PIDs and PAs
OneCom - TXT and email to existing subscribers
AT and TDAK websites
At and TDAK Staff
AT internal and external channels including social media
COMMUNICATIONS SCHEDULE
WHEN
SCRIPT
CHANNEL
AUDIENCE
72 HRS
MEDIA Kit – elements TBD
TDAK
72 HRS
ALL CREATIVE –
PRINT and DIGITAL formats toolkit
AT | TDAK
produced, rendered and ready for release/upload through
ALL TDAK | AT digital and print channels, A1 posters,
A2 posters, A2 Corflutes and overlay stickers, A4
Alternative Transport Maps, A5 flyers, comms plan and AT
social media – other channel schedules and person(s)
responsible for upload(s) identified.
MUST have dedicated TDAK | AT comms controller to
ensure messages and collateral/media is rolled at the
same time across all channels to avoid confusion. One
source of truth for customers.
72 HRS
Pre-record PA messaging (select Talent)
TDAK ND | HM
36 HRS
TDAK to supply creative suite to AT – rendered for all
TDAK
specified digital channels
36 HRS
Corflutes installed
TDAK | AT
36 HRS
HM confirm sticker schedule, turnaround and confirmation
TDAK
of placement with DK Signs (strike notice dependant) incl
weekends.
72 HRS
A1 – (AT Brand) as below
72 HRS
A2 (AT Brand)
Please plan ahead.
Passenger trains may not be running on the Auckland
Metro network due to RMTU industrial action. We will
update you HERE, and through other communications.
<YELLOW BOX STICKERS>
(8 versions)
TRAINS WILL NOT RUN ON SUNDAY
TRAINS WILL NOT RUN ON MONDAY
TRAINS WILL NOT RUN ON TUESDAY
TRAINS WILL NOT RUN ON WEDNESDAY
TRAINS WILL NOT RUN ON THURSDAY
TRAINS WILL NOT RUN ON FRIDAY
TRAINS WILL NOT RUN ON SATURDAY
TRAINS WILL RUN TODAY.
(+1 digital version)
TRAINS WILL NOT RUN TOMORROW (
for digital/ social
channels only – not corflute stickers)
Rendered as complete files (9 versions) for other channels
when specs are received.
In the event of industrial action, please use scheduled bus
services or make alternative travel arrangements. Please
travel outside peak times, work from home or carpool if
possible, as we expect the roads and buses will be much
busier than usual.
Freight trains will continue to operate so please stay safe
on the network and pay close attention to all level crossing
signs and signals before crossing.
We’re sorry there may be disruption to your service. We
value your custom and look forward to getting you back on
track. For more information, please follow the links below.
Thank you.
(
info as below -
consistent across al collateral/media)
Keep an eye on things at @AklTransport,
facebook.com/akltransport, www.at.govt.nz/choices, AT
Journey Planner a
t at.govt.nz and @NZTAAkl for traffic
updates, or call 09 366 6400 for more details. Sign up to
OneCom for real time network updates at
at.govt.nz/trainupdates
AT SOC
AT Social Media Team – Use supplied media to schedule
PER AT PLAN
36 HRS
Holding message and media kit
TDAK website
TDAK Website align with AT
Train services will not run due to RMTU industrial Rail and
Maritime Transport Union. For more info – link media kit
and AT travel options link
24 HRS
A2 (TDAK Brand)
TDAK sign at HO
AT Appro –
We are very sorry that you may be affected by upcoming
and AT Stations
4 Dec 17
Rail and Maritime Transport Union (RMTU) industrial
(TBC)
action. If you would like to know more information about
the industrial action, Transdev’s pay offer to RMTU
members, the Security and Fare Enforcement (SaFE)
Project including Driver Door Operation (DDO) and
Auckland Transport (AT) Transport Officers, and some
Frequently Asked Questions (FAQs) please visit us at:
www.transdev.co.nz. *Upload BOL creative and media kit (credentials, CA
infographic, SaFE infographic, FAQs) to TDAK website
(refresh as needed) – incl. link to contact us?
24 HRS
Upload BOL creative and any additional messaging to
Public
TDAK and AT websites (refresh as needed)
24 HRS
A5 (AT Brand)
Plan ahead.
Due to RMTU industrial action trains will not run
tomorrow. Please use scheduled bus services or make
AM PEAK at BRT
alternative travel arrangements. Please travel outside
and NMT
peak times, work from home or carpool if possible, as we
expect the roads and buses to be much busier than usual.
PM PEAK at all
Freight trains are operating so please stay safe on the
INTERCHANGES
network and pay close attention to all level crossing signs
and signals before crossing.
We’re sorry for the disruption to your service. We value
you your custom and look forward to getting you back on
track. For more information, please follow the links below.
Thank you. <insert more info/links box>
24 HRS
Good morning/afternoon/evening - Passenger trains will
PA
Public – All
not run on the Auckland Metro network
tomorrow due to
stations
RMTU industrial action. Please use scheduled bus
services or make alternative travel arrangements. Please
travel outside peak times, work from home or carpool if
possible, as we expect the roads and buses to be much
busier than usual.
Freight trains are operating so please stay safe on the
network and pay close attention to all level crossing signs
and signals before crossing.
Please visi
t www.at.govt.nz for more details. Thank you.
24 HRS
Trains will not run
tomorrow due to RMTU industrial
PIDs
action. Please visi
t www.at.govt.nz for more details.
RETRACT Trains will run tomorrow. Industrial action cancelled.
PIDs, OneCom,
*if required
LCDs, soc media
24 HRS
We’re sorry, passenger trains wil not run
tomorrow due
On-board PIS
to RMTU industrial action. Please visi
t www.at.govt.nz for
Fr OneCom
more details. Thank you.
24 HRS
Use supplied BOL creative
BRT Tower
Public
AT load supplied creative to schedule
24 HRS
Use supplied BOL creative
Small LCD
Public
AT load supplied creative to schedule
24 HRS
Use supplied BOL creative
BRT Plaza LCD
Public
AT load supplied creative to schedule
24 HRS
Passenger trains will not run on the Auckland Metro
OneCom EDM
Subscribers
network
tomorrow due to RMTU industrial action. Please
use scheduled bus services or make alternative travel
arrangements. Please travel outside peak times, work
from home or carpool if possible, as we expect the roads
and buses to be much busier than usual.
Freight trains are operating so please stay safe on the
network and pay close attention to all level crossing signs
and signals before crossing.
Please visi
t www.AT.govt.nz for more details. Your AT
HOP card can also be used on ferries and buses.
<insert info/links here> Thank you.
24 HRS
Passenger trains will not run on the Auckland Metro
OneCom - SMS
Subscribers
network tomorrow due to RMTU industrial action. Please
use scheduled bus services or make alternative travel
arrangements. Please visit
www.AT.govt.nz for more
details.
RETRACT Trains will run today. Industrial action cancelled.
PIDs, OneCom,
*if required
LCDs, soc media
STRIKE
Passenger trains will not run on the Auckland Metro
OneCom - EDM
Subscribers
network
today due to RMTU industrial action. Please use
scheduled bus services or make alternative travel
arrangements. Please travel outside peak times, work
from home or carpool if possible, as we expect the roads
and buses to be much busier than usual.
Freight trains are operating so please stay safe on the
network and pay close attention to all level crossing signs
and signals before crossing.
Please visi
t www.AT.govt.nz for more details. Your AT
HOP card can also be used on ferries and buses.
<insert info/links here>Thank you.
STRIKE
Passenger trains will not run on the Auckland Metro
OneCom - SMS
Subscribers
network today due to RMTU industrial action. Please use
scheduled bus services or make alternative travel
arrangements. Please visit
www.AT.govt.nz for more
details.
STRIKE
Use supplied BOL creative
BRT Tower
Public
AT load supplied creative to schedule
STRIKE
Use supplied BOL creative
Small LCD
Public
AT load supplied creative to schedule
STRIKE
Use supplied BOL creative
BRT Plaza LCD
Public
AT load supplied creative to schedule
STRIKE
A4
BRT and NMT
Public
Due to RMTU industrial action trains will not run today.
Flyers
Please use scheduled bus services or make alternative
transport arrangements. The map below shows you the
nearest bus stop for scheduled services. Please TAG off
before exiting the station.
We’re sorry for any disruption to your service. We value
you your custom and look forward to getting you back on
track. For more information, please follow the links below.
Thank you.
Britomart and Newmarket Alternative Transport Maps in
BOL theme (above) with additional IA specific
info/channels <insert keep an eye on -more info/links box>
STRIKE
Good morning/afternoon/evening – We’re sorry,
PA - FULL
Public – All
passenger trains are not running from this station
today
Pre-record
stations
due to RMTU industrial action. Please see the Alternative
*LEAD TIME –
Transport Maps on the platform for scheduled bus
Barton Sound
services or go to AT. govt.nz for more details. We look
forward to getting you back on track soon. Thank you.
STRIKE
Good morning/afternoon/evening - Passenger trains will
PA – ABR
Public – All
not run on the Auckland Metro network
today due to
Pre-Record
stations
RMTU industrial action. Please use scheduled bus
*LEAD TIME –
services or make alternative travel arrangements.
Barton Sound
Please also consider travelling outside peak times, work
from home or carpool, if possible as we expect the roads
and buses to be much busier than usual.
Freight trains are operating so please stay safe on the
network and pay close attention to all level crossing signs
and signals before crossing.
Please visi
t www.at.govt.nz for more details. We look
forward to getting you back on track soon. Thank you.
STRIKE
Trains will not run today due to RMTU industrial action.
Plaza PIDs
Public
Please use the alternative transport map located in the
Britomart Plaza for more information and scheduled bus
services. Thank you.
STRIKE
Trains will not run today due to RMTU industrial action.
Platform Scrollers Public
STRIKE
BOL posters (supplied)
Station Entrance
Public
STRIKE
Supervisory staff – We sorry, trains will not run today due
(No AT
Public
to RMTU industrial action, please let me show you to an
Ambassadors)
Alternative Transport Map to find a scheduled bus service,
TDAK Staff (PL)?
and some AT links to get more information.
POST IA
A2 (AT Brand)
AT Stations (TBC)
Public
Corflute or posters stands (not quoted)
Thank you Auckland for working with us through the
industrial action. Your feedback is important to us. If
there is anything we could have done better to
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
2x A1 Freestanding units’ BRT
BRT
Public
Thank you Auckland for working with us through the
industrial action. Your feedback is important to us. If
<
>
there is anything we could have done better to
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
A2 Posters in stands (TBC by
) – CSC
AT CSCs (TBC)
Public
Thank you Auckland for working with us through the
industrial action. Your feedback is important to us. If
<
>
there is anything we could have done better to
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
Thank you Auckland for working with us through the
OneCom - EDM
Subscribers
industrial action. Your feedback is important to us. If
there is anything we could have done better to
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
Thank you Auckland for working with us through the
OneCom - SMS
Subscribers
industrial action. Your feedback is important to us. If
there is anything we could have done better to
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
Thank you Auckland for working with us through the
AT Soc media
Public
industrial action. Your feedback is important to us. If
there is anything we could have done better to
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
Thank you Auckland for working with us through the
AT website
Public
industrial action. Your feedback is important to us. If
there is anything we could have done better to
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
Thank you Auckland for working with us through the
AT stakeholders
industrial action. Your feedback is important to us. If
incl PTAG
there is anything we could have done better to
Feedback loop
communicate about this action, or if you have any
comments about your experience, please let us know at
AT.govt.nz/about-us/contact-us
POST IA
Use supplied BOL creative
BRT Tower
Public
AT load supplied creative to schedule <
>
POST IA
Use supplied BOL creative
Small LCD
Public
AT load supplied creative to schedule <
>
POST IA
Use supplied BOL creative
BRT Plaza LCD
Public
AT load supplied creative to schedule <
>
COLLATERAL
A1
A2 entrance signage corflutes and overlay stickers
A4 Alternative Transport Maps (Britomart and Newmarket only)
A5 Flyers
Above as rendered for all online/digital channels and messaging.
Example:
Action Plan
This communications plan will be regularly monitored and updated during RMTU
industrial action. Please also refer to all current TDAK CEA and AT project planning
documents. Version controls of uncontrolled documents have not been applied to this
communications plan and so any developing risks may not be fully understood or
mitigated. This plan is interdependent on the sharing of up to date information and
Communications Managers being fully appraised of any new risks real, or perceived,
particularly in respect to industrial action.
Ensure management strategies are picked up in Action Plan and responsibilities
assigned.
Detailed IA Communications Action Plan (TDAK | AT)
Key dates and deliverables – Table 1
Day
Comms output/Action/Event Who
Detail
Comms plan and creative suite (print and digital) prepared. Messages aligned and all
0
Overarching Comms plan
channels supported by media rendered for channel (all iterations of possible
scenarios). Pre-print media and preloaded digital media and PA where possible.
Confirm who controls when and what information is shared through which AT and
0
Controls
TDAK channels to ensure consistency across all messaging to customers.
Corflutes for stations (alternative transport maps), A5 flyers
0
TDAK at AT station
Arrange staff to hand out to customers 24 hours before action (BRT and NMT)
Interchanges at PM peak
Ensure we have minimum of two people at each station on day of industrial action to
0
AT station resources plan
assist customers. AT staff and TDAK staff to support this
and
to confirm plan – advise if comms assistance required.
1
SMT | MMT
Face to Face briefing and outline doc – what to expect
AT Board, Ministers, Mayor, LB Chairs, Councillors, AT staff
Bus and Ferries, ATOC, Call Centre, Customer Service Centres
AT stakeholder briefings
1
Hospitals <Grafton, Middlemore> PTAG, NZTA, AA, Auckland Chamber of
Commerce (other business groups?) Schools, Airport, Tourism NZ (TB)
PTUA, Gen Zero, Greater Auckland
Journey Planner (JP) – an alert message on JP that trains will not run on XXX how to
1
AT external comms
search for bus options only
To search for alternative ways to travel, JP customers use “Advanced” option to
select bus/ferry only.
Bus PIDs – scrolling message. Imp for bus users who usually connect with train
Bus posters - for routes that drop off at stations (see
for creative?)
School alert – all schools (CT)
AT Mobile App alert – and can use My Journey Options to select bus/ferry only.
EDM to group bookings due in next couple of weeks
Add bus/ferries are not affected (if so) e.g. Trains will not run < date/times> due to
industrial action. Please make alternative transport arrangements. Scheduled bus
and ferry services will operate as normal.
Brief frontline CSCs, Armour Guard staff on gatelines, Amour Guard Security,
Transport Officers and the Contact Centre
Include where people can go to look for alternatives; a short explanation of why no
1
AT internal comms
bus replacements; what to do with refund requests (paper ticket, monthly pass, bus
fare to station, their taxi/uber/loss pay etc.).
High levels message about reason for strike or where to refer people for more info
1
TDAK stakeholder briefings
NZTA, KiwiRail, ATOC, Police, Armourguard, Maori Wardens
1
TDAK internal comms
1
TDAK CA | press release(s)
Only released if strike notice issued
1
TDAK media kit
Two versions developed 1. Complete 2. Remove 3x FAQs (per AT advice)
+ SaFE infographic (if time)
2
AT IA press release
Warn of pending action
Mark Lambert, Stacey Van der Putten
2
AT press briefing
2
Media Network Famil
TBC
Run radio ads, broadsheets?
eDM to HOP customers
2
AT external comms
Twitter and FB posts
Our Auckland article
TDAK website link updated (www.at.govt.nz/choices)?
FTDO, Keeping Track (what do customers need to know in advance), Live Wire
2
TDAK internal comms
Staff – What you need to know about industrial action pre and on the day – RB pay.
Managing picket lines – for customers and for staff
Digital media and print collateral
Message from the MD - upload to TDAK website (MZ), LinkedIn – TDA
2
TDAK external comms
Website summary doc/corflute alignment
TDA LinkedIn
TDAK STRIKE
2
press release
Interviews
3
STRIKE
Ongoing social posts
Staff at stations (TBC)
3
TDAK customer comms
Arrange for staff to hand out current BRT and NMT alt trans maps?
AT only able to provide additional security staff (not Ambassadors)
DECEMBER 2017
Please plan
ahead.
Passenger trains may not run on the Auckland Metro
network due to RMTU industrial action. We will update you
HERE, and through other communications.
TRAINS WILL RUN
TODAY
In the event of industrial action, please use scheduled bus
services or make alternative travel arrangements. Please travel
outside peak times, work from home or carpool as we expect
the roads and buses will be much busier than usual.
Freight trains will continue to operate so please stay safe on the network and pay close
attention to all level crossing signs and signals before crossing.
We’re sorry there may be disruption to your service. We value your custom and look
forward to getting you back on track. For more information, please follow the links below.
Keep an eye on AklTransport
@AklTransport or @NZTAAkl for traffic updates
or sign up to OneCom for real time network updates at
AT.govt.nz/trainupdate
Go to www.AT.govt.nz/choices or call 09 366 6400
Trains will not run on
Sunday
Trains will not run on
Monday
Trains will not run on
Tuesday
Trains will not run on
Wednesday
Trains will not run on
Thursday
Trains will not run on
Friday
Trains will not run on
Saturday
TRAINS WILL RUN
TODAY
DECEMBER 2017
Thank you
Auckland!
Thank you for working with us through
the industrial action. If there is
anything we could have done better
to communicate about this action,
or if you have any comments about
your experience, please let us know at
AT.govt.nz/about-us/contact-us
Keep an eye on AklTransport
@AklTransport or @NZTAAkl for traffic updates
or sign up to OneCom for real time network updates at
AT.govt.nz/trainupdate
Go to www.AT.govt.nz/choices or call 09 366 6400
Due to RMTU industrial action trains will not run
Due to RMTU industrial action tr
ains will not run
today.
today Ple
.
ase use scheduled bus services or make
ase use scheduled bus services or mak
e
alternative tr
alterna
anspor
tive tr
t arr
anspor
angements.
t arr
The map below shows you the nearest bus stop for scheduled services. Please T
The map below shows you the near
AG of
est bus stop for scheduled services. Please T
f befor
AG of
e exiting the
f befor
e exiting the
station. We’r
station. W e sorry for any disruption to your service. W
e’r
e value you your custom and look forwar
e sorry for any disruption to your service. W
d to
e value you your custom and look forwar
d to
getting you back on track. For mor
Britomart Schee information, please follow the links below
getting you back on track. For mor
duled Buses
. Thank you.
e information, please follow the links below
to Train Statio B
ns ritomart Scheduled Buses
Destination
Departure Location
Destination
Departure Location
Station
point
Station
point
on map
o
Brit tn mao T
p
omarrain S
t Sch t
e a
d tuiloens
d Buses
Avondale via Great North Rd
7081
Albert St
Newmarket
1420,
7018, 7028 Customs St East
Avondale via New North Rd
7093
Victoria St West
to Train Stations
New Lynn Princes
7081
Queens
Albert St
Captain
Wharf
Wharf
Cook
Baldwin Ave
7089
Victoria St West
Onehunga
7055
Queen St
Wharf
Shed 10
Captain
Ellerslie
1420
Customs St East
Princes
Queens
Orakei
1323
Commerce St
Wharf
Cook
Downto
W
wn
harf
Ferry Terminal
Fruitvale Rd
7081
Albert St
Otahuhu (Mon-Fri only)
1338
Commerce St
Wharf
Shed 10
PIER
Glen Eden - catch bus to New Lynn and
Panmure via Tamaki Dr
PIER
1323 1
transfer to route 152 or 154
7081
Albert St
Commerce St
Downtown
PIER PIER
2
Ferry Terminal
4
3
Glen Innes via Tamaki Dr
1323
Commerce St
Panmure via El erslie-Panmure Highway
1420
Customs St East
PIER
Ferry Building
Tinley St
PIER
1
Glen Innes via Remuera Rd
7028
Commerce St
Papakura (limited afternoon services,
Mon-Fr To Viaduct Harbour
i only)
PIER PIER
13
2 40
Gore St
Quay St
and Wynyard Quarter
To Arena
4
3
Grafton
1420
Customs St East
Ranui - catch bus to Henderson and
Britomart
transfer to route 141, 142 or 143
7081
Albert St
Ferry Building
1338
Price
Tinley St
Waterhouse
Coopers
Tyler St
Queen
To Viaduct Harbour
Elizabeth
erce St
Greenlane
1420
Customs St East
Remuera
Quay St
and Wynyard Quarter
To Arena
S
14 quar
20 e Customs St East
m
Britomart
7026 Takutai
t
ora St
om
Square
S
p
1338
Price
C
a
a
Sunnyvale - catch bus to New Lynn or
t
T
Henderson
7081
Albert St
AMP
Waterhouse
Galway St
Tyler St
S
The Sebel
Henderson and transfer to ro
C
u
en
t
C tre
e 152
7081
Albert St
oopers
Queen
re
Suites
Elizabeth
erce St
o
Square
m
G
Sturges Rd - catch bus to Henderson and
Tangihu
Kingsland
7093
Victoria St West
Albert St
7018 7026 1420
Takutai
t
ora St Mahuhu Cr
transfer to ro C
ut us
e 1 t
2 om
0 o s
r 1 4S
1 t West
708 C
1 ustoms St East
om
Square
S
p
C
a
a
t
T
AMP
Galway St
Manurewa (limited afternoon services,
S
The Sebel
Centre
t
re
B
Sylv
Suit ia
es Park
1420
Customs St East
S
e
Britomart Scheduled Buses
Mon-Fri only)
1340
Gore St
e St o
a
e
c
G
h
c
7018
or
1323
r
1420
R
d
Tangihu
Mahuhu Cr
e
G
Swanson - catch bu
C s t
us o H
to e
mnsd e
S rts on a
We n
s d
t
Custo tms St East
Meadowbank
m
7028
Commerce St
S
transfer to route 146
7081
Albe rt St
m
n
t
1340
to Train Stations
Queens
o
e
S C
Be
Wolfe St
Arcade
e
Britomart Scheduled Buses
e St
a
e
c
Middlemore
1338
Commerce St
h
Te Papapa
7055
Queeun St
c
1323
r
or
e
7028
Rd
Q t
Fort St
G
m
S
Departure Location
Destination
m
1340
Mor
Desn
tin
ing
as
tid
io e
n
Departure Location
t
7099
Victoria St West
n
Queens
o
e
C
Vero
An
point
ANZ
Wolfe St
S
Stamford
Deloitte
Station
t
Station
point
Arcade
o o T
n map
rain Stations
Papatoetoe, Puhinui, Manukau
zac
Centre
t
, H Plaz
o a ils Ln
mai, Manuree
C
waen, tre
Centre
A
M
r
v
7028
e
u
on map
Te Mahia, Takanini, Papakura – take a bus to SylQ
via
Fort St
Mt Albert
7099
Sturdee St
e
Victoria St West
Swanson St
b
Avondale via Great North Rd
l
7081
Albert St
Newmarket
1420,
Park, Mangere or Otahuhu an
Departure Location
7018, 7028 Customs St East
A
Shortland St
d tt
ransfer to another
Destination
Destination
Departure Location
Vero
An
ANZ
S
Stamford
Deloitte
n
zac
Centre
ils Ln
Centre
C L
Station
point
bus there.
t
Plaza
A
M
entre
Mt
St E
atde
io n
n
point
r
s
7026
Commerce St
ve
d
E
Avondale via New North Rd
on m
70 a
9 p
e
l
de
3
Victoria St West
New Lynn
on m
70 a
8 p
1
Albert St
Sturdee St
Swanson St
e
n
b
i
Pullman
Cr
St Patrick’s
l
Shortland St
F
Hotel
Cathedral
IAG Tower
A
Vulcan Lane
n
Avondale via Great North Rd
7081
Albert St
Newmarket
1420,
L
n
Baldwin Ave
7089
Victoria St West
7018, 7028 Customs St East
Onehunga
7055
Queen St
e
Cha cery St
L
s
s n
Ed
Wyndham St
u
d l L
If an incident causes significant delays…
e
o
e
n
i
n
C
Avondale via New North Rd
7093
Victoria St West
r
New Lynn
7081
Albert St
Pullman
St Patrick’s
h
F
o
Ellerslie
For more alterna
Hotel
Ca tiv
thedr e t
al
ravel options…
n t
IAG Tower
c
1420
Customs St East
Orakei
Vulcan Lane
r
1323
Commerce St
a
L
Heritage
u o
B
Listen to station announcements and check
C
Hotel
obson St
e
Chancery St
Baldwin Ave
7089
Victoria St West
Onehunga
7055
Queen St
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Ellerslie
1420
Customs St East
Heritage
Kingston St
Durham St W
t
u o
a
B
n
Glen Eden - catch bus to New Lynn and
Orakei
1323
Commerce St
C
Hotel next buobson St s departures.
S
t
If d
W
Panir
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H
a
District
h
1323
Commerce St
Maclaurin
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7081
Albert St
g
ter
Court
i
Bowen Ave
Chapel
• Visit
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lo
H
o
High
Q
Fruitvale Rd
7081
Albert St
map on the reverse shows you the nearest
u
Otahuhu (Mon-Fri only)
1338
Commerce St
a
Court
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Metropolis
t
r
Old
Glen Innes via Tamaki Dr
1323
Commerce St
a
Panmure via El erslie-Panmure Highway
1420
Customs St East
planner.
Kingston St
Durham St W
n
S
t
Government
bus stops for scheduled services and stops
h
Maclaurin
House
Glen Eden - catch bus to New Lynn and
gi
Bowen Ave
Chapel
transfer to route 152 or 154
7081
Albert St
H
Glen Innes via Remuera Rd
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70
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7028
Commerce St
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Victoria St East
The Univ
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1340
Gore St
A
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Glen Innes via Tamaki Dr
1323
Commerce St
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Custom ill b
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• Sign up for free train updates at:
House
Sky Tower
Phillips
Grafton
1420
Customs St East
d
7099
7093 St
transfer to route 141, 142 or 143
7081
Albert St
AT.govt.nz/trainupdates
Fox
Victoria St West
t
Thomas
R
The
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7081
Tower
Victoria St East S
The University of Building
n
Clocktower
e
Glen Innes via Remuera Rd
7028
Commerce St
Marae
t
Auckland
l
Greenlane
Mon-Fri only)
1340
Gore St
1420
Customs St East
Remuera
Use the AT Mo
Sk b
y T i
o l
w e a
er
pp to create and save youreen
A
1420
Customs St East
Phillips
u
St
d
St
Ranui - catch bus to Henderson and
journey details. Download the AT Mobile a
Fp
ox p Q
Albert
R
SkyCity
Grafton
1420
Customs St East
7081
t
Thomas
The
t
Tower
rne
tchener i
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S
Clocktower
Old
Building
e
Henderson
tr
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7081
Albert St
w Lynn or
S
o
K
Park
7081
Albert St
from the App Store or Google Play
t
InterCity
t
een
L
Marae
l
University of
Choral
Henderson and transfer to route 152
7081
Albert St
A
Coachlines
t
u
St
Auckland
Hall
o
Skycity
il
Greenlane
Q
Albert
Library
1420
Customs St East
Remuera
1420
Customs St East
Sturges Rd - catch bus to Henderson and
SkyCity
Convention
E
Kingsland
7093
Victoria St West
rne
tchener i
Centre
t
Old
S
o
K
Park
transfer to route 120 or 141
7081
Albert St
InterCity
Federal St
Crowne
L
Alfred St
Choral
Plaza
t
University of
Sunnyvale - catch bus to New Lynn or
Coachlines
t
Hall
Auckland
Hotel
Henderson
oi
Smith &
7081
Albert St
Auckland
Manurewa (limited afternoon services,
l
Council
Skycity
TSB
Maidmen
Libraryt
Henderson and transfer to route 152
7081
Albert St
Caughey’s
Sylvia Park
Convention
Elliott
1420
Customs St East
E
Bank
Theatre
Auckland
Mon-Fri only)
1340
Gore St
Centre
Stables
Federal St
Crowne
Alfred
Univ
St
ersity
Art Gallery
Sturges Rd - catch bus to Henderson and
Plaza
Bookshop
Kingsland
7093
Victoria St West
Meadowbank
tr
San
w s
a fnesr t
o o ro
n - c u
at tce 12
h b 0 o
us t r 14
o H 1
7081
Albert St
enderson and
Wel esle
A y St
uckland West
7028
Commerce St
Hotel
Smith &
Council
TSB
Maidment
Caughey’s
onds St
transfer to route 146
7081
Albert St
Elliott
Bank
W
Stables
e
Theatre
Manurewa (limited afternoon services,
l
Auckland
Civic Theatre
les
University
Sylvia Park
1420
Customs St East
Art Gallery
St Matthews
le
Mon-Fri only)
1340
Gore St
y
Bookshop
Sym
Middlemore
1338
Commerce St
Wel esley St West
Recreation
in the City
Te Papapa
S
7055
Queen St
t
7055
E
Centre
a
e
s
onds St
W
Swanson - catch bus to Henderson and
l
t
Science
Civic Theatre
le
Central City
Meadowbank
7028
Commerce St
Centre
s
St Matthews
Library
ley
Sym
Engineering
Morningside
transfer to route 146
7081
Albert St
7099
Victoria St West
Papatoetoe, Puhinui, Manukau, Homai, Manurewa,
in the City
7055
Recreation
St
E
r
Centre
as
Middlemore
1338
Commerce St
t
Science
Cinemas
Te Papapa
Te Mahia, Takanini, Papakura – tak7055
Queen St
St
e a bus to Sylvia
Central City
Centre
Mt Albert
7099
Victoria St West
Library
Papatoetoe, Puhinui, Manukau, Homai, Manurewa,
The University
Engineering
Park, Mangere or Otahuhu and transfer to another
Auckland
een
of Auckland
Morningside
7099
Victoria St West
Te Mahia, Takanini, Papakura – take a bus to Sylvia Park,
ayoral Dr
r
Cinemas
u St
University of
bus there.
Mt Eden
7026
Commerce St
Papatoe
Manger
toe, Puhinui, Manukau, Homai, Manurewa,
M
e or Otahuhu and transfer to another bus there.
Q
W
ayoral D
Technology
The University
Aotea
Aotea
a
Centre
Te Mahia, Takanini, Papakura – take a bus to Sylvia
Square
een
k
M
Auckland
Mt Albert
7099
Victoria St West
of Auckland
Cook St
e
ayoral Dr
u
fiel
University of
M
d
Park, Mangere or Otahuhu and transfer to another
Q
W
Aotea
S
ayoral D
Technology
Aotea
a
t
bus there.
I
k
M
Mt E
f aden
n incident causes signi 7
fic 02
a 6nt dCo
elm
am
yer
sce St
…
Centre
Square
efi
For more alternative travel options…
Cook St
eld
Listen to station announcements and check
St
• Visit
www.AT.govt.nz/realtime and enter
If a
the
n i
el
ne
cit
dr
en
oni
t c
c
a
di
us
spl
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s s
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t d
tes.
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the bs stop number shown on the map for the
Keep an e
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y
AklT
r
AklT ansport
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ansport
For more alternative travel options…
If directed to use alternative transport, the
next bus departures.
@
AklT
@
r
AklT ansport
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or
ansport @NZT
or
A
@NZT Akl
A
f
Akl or tr
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Listen to station announcements and check
the
ma ele
p o ctr
n t on
h ic
e r d
ev is
e p
rs lay
e ss f
h or
ow up
s y d
o at
u t ehs.
• Visit
www.AT.govt.nz/realtime and enter
e nearest
• Visit
www.AT.govt.nz and use the journey
the bs stop number shown on the map for the
or sign up t
o
or sign up t OneC
o
om
OneC
f
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f
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s an rt, t
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m
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by h Re r
ail ebvuesr rse s
epl haocws yo
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s. he nearest
• Call the AT contact centre on
09 366 6400
• Visit
www.AT.govt.nz and use the journey
If you have purchased a paper ticket it will be
pl
• Siann
g e
n u r.p for free train updates at:
Go to
Go t w
o w
w w
w .A
w T
.A .
T govt.nz
go
/choic
/
es
choic or call
es
09 366 6400
or call
bus stops for scheduled services and stops
uase
ccde b
pty R
e ai
d olbu
n s sp reecpifilaecemen
d bus sts.
ervices.
AT.govt.nz/trainupdates
• Call the AT contact centre on
09 366 6400
Use the AT Mobile app to create and save your
If you have purchased a paper ticket it will be
• Sign up for free train updates at:
journey details. Download the AT Mobile app
accepted on specified bus services.
AT.govt.nz/trainupdates
from the App Store or Google Play
Use the AT Mobile app to create and save your
journey details. Download the AT Mobile app
from the App Store or Google Play
Due to RMTU industrial action trains will not run
today. Please use scheduled bus services or make
alternative transport arrangements.
The map below shows you the nearest bus stop for scheduled services. Please TAG off before exiting the
station. We’re sorry for any disruption to your service. We value you your custom and look forward to
getting you back on track. For more information, please follow the links below. Thank you.
Newmarket Scheduled Buses
to Train Statio N
ns ewmarket Scheduled Buses
Destination
Departure Bus
Destination
Departure Bus
Station
Bus Stop No. Route
Station
Bus Stop No. Route
Newmarket Scheduled Buses
Catch InnerLink bus to Karangahape Rd overbridge
to Train Stations
Avondale
7201, 7203 and connect to route 18 or catch bus to Symonds
Mt Eden
7201, 7203 Catch buses to Symonds St and connect to routes
274 or 277
St and change to to route 220, 221, 223
Balm St
Mortimer Pass
to Train Stations
Baldwin Ave
7202
OuterLink to New North Rd.
New Lynn
7201, 7203 Catch InnerLink bus to Karangahape Rd
overbridge and connect to route 18.
ASB Bank
N
Balm St
Mortimer Pass
Britomart
7201, 7203, 322, 500 to 595,
Onehunga
7202
302, 309, 312
u
7206
(Downtown)
625, 635, 655, InnerLink
ffi
7401
e
ASB Bank
ld
BNZ
Otahuhu
7204
S
322 (Mon-Fri evening peaks &
N
7 Bank
Ellerslie
7204, 7206 500 to 595
t
206
Mon-Thu after 10pm only).
uffiel
Fruitvale Rd
Catch InnerLink bus to Karangahape Rd overbridge
Panmure
7204, 7206 500 to 595
d
7204
S
N
BNZ
&
7201, 7203 and connect to route 18. Change at New Lynn to
t
u
Bank
Glen Eden
routes 152 or 154.
ffi
277
e
Ranui
7201, 7203 Follow directions to Henderson. Transfer at
Broadway
Henderson to route 141, 142 or 143
ld
7204
Glen Innes
7400
625, 635, 645, 655
L Nnu
RET
RAIL BUS REPLACEMENT
ffi
720
277 3
AIL
Remuera
7204, 7206 500 to 595
e
Grafton
7201, 7203 500 to 595
Broadway
l
To Britomart and Swanson
d L
7202
TAXI
n
RAIL BFollow dir
US RE ections to Henderson. T
PLACEMENT
ransfer at
RET
7203
AIL
Westpac
Greenlane
7204, 7206 500 to 595
Sturges Rd
7201, 7203 R
Morrow St
e
To Britom m
Henderson to route 141 or 120
ar u
t and Swanson
7202
TAXI
e
Morrow St
Henderson
r
7201, 7203 Catch InnerLink bus to Karangahape Rd overbridge
Westpac
Sunnyvale
7201, 7203 Follow dir
a
ections to Henderson. Transfer at
and connect to routes 133 or 134.
Henderson to r
R
R
oute 152
t
e
o
d
m
R
u
B
B
e
Newmarket Scheduled Buses
e
m
r
Kingsland
a
r
o
uFollow directions to Henderson. Transfer at
o
u
Swanson
7201, 7203
e
R
&
7201, 7203 Catch buses to Symonds St and connect to routes
r to
d
220, 221, 223
aHenderson to route 146
a
rk
B
Morningside
R
7401
R
d
e
B
d
o
to Train Stations
a em
w
Sut
r
n u
o
r
d
Sylvia Park
7204
505, 515, 525
er
7400
k
a
N a
a
e
OuterLink or catch buses to Symonds St and
u
7401 y
Destination
Departure Bus
Mt Albert
7202
Destination
Departure Bus
R
ffi
d
S
7201, 7203 connect to routes 220, 221, 223
Station
Bus Stop No. Route
Station
Bus Stop No. Route
e d a
w
t
ld
Te Papapa
7202
nS
390d
to Remuer
7 a Rd
400
a
t N
and Nuffield St
u
y
Catch InnerLink bus to Karangahape Rd overbridge
ffi
RAIL BUS REPLACEMENT
Avondale
7201, 7203 and connect to route 18 or catch bus to Symonds
Mt Eden
7201, 7203 Catch buses to Symonds St and connect to routes
274 or 277
Penrose, Westfield, Otahuhu, Middlemor
el
e, Papatoetoe, Puhinui, Manukau,
d
St and change to to route 220, 221, 223
Homai, Manurewa, Te Mahia, T
St
Stta
o R tion
akanini, Papakura, Pukekohe – take t
emuera Rd
he bus to To Onehunga, Papakura
Sylvia Park, Manger
and Nuffield St
Squar
e or Otahuhu and transfer to anot
e
her bus there.
RAIL BUS REPLACEMENT
Baldwin Ave
7202
OuterLink to New North Rd.
New Lynn
7201, 7203 Catch InnerLink bus to Karangahape Rd
overbridge and connect to route 18.
Newmark
Sta
e
tion
t
To Onehunga, Papakura
242
Square
Britomart
7201, 7203, 322, 500 to 595,
Onehunga
7202
302, 309, 312
(Downtown)
625, 635, 655, InnerLink
If an incident causes
7401
For more alternative travel op t
to Br
io oadw
ns…ay
Newmarket
240
significant delays…
• Visit
www.AT.govt.nz/realtime and enter the
242
Teed St
Ellerslie
7204, 7206 500 to 595
Otahuhu
7204
322 (Mon-Fri evening peaks &
Listen to station announcements and che
Mon-Thu after 10pm only). ck the
bs stop number shown on the matp f
o Br or t
oadwah
y e next
240
electronic displays for updates.
bus departures.
Teed St
Fruitvale Rd
Catch InnerLink bus to Karangahape Rd overbridge
Panmure
7204, 7206 500 to 595
&
7201, 7203 and connect to route 18. Change at New Lynn to
If directed to use alternative transport, the map on the
• Visit
www.AT.govt.nz and use the journey
Glen Eden
routes 152 or 154.
reverse shows you the nearest bus stops for scheduled
planner.
Ranui
7201, 7203 Follow directions to Henderson. Transfer at
ANZ Bank
services and stops used by Railbu
Henderson to r s replacemen
oute 141, 142 or 143 ts.
• Call the AT contact centre on
09 366 6400
P
P
l
l
O
Glen Innes
7400
625, 635, 645, 655
a
a
t
t
f
f
s
If you have purchased a paper ticket it will be accepted
• Sign up for free trai on upodates at:
b
r
r
m
m
ANZ Bank
o
on spe
Remueracified bus serv
7204, 7206 ices.
500 to 595
AT.govt.nz/trainup P
P
s
da
l
t s
esl
O r
a
a
Grafton
7201, 7203 500 to 595
3
1
n
t
t
f
f
s
&
o
o
b e
&
r
2 r
m
m
o
Use the AT Mobile ap 4p to create and save your
Rialto
S
s
s
r t
3
1
n
Sturges Rd
7201, 7203 Follow directions to Henderson. Transfer at
journey details. Downloa d t &he AT Mobile app
Cinema
Greenlane
7204, 7206 500 to 595
Henderson to route 141 or 120
e
from the App Store or G& 4oo 2gle Play
Rialto
St
Cinema
Henderson
7201, 7203 Catch InnerLink bus to Karangahape Rd overbridge
and connect to routes 133 or 134.
Sunnyvale
7201, 7203 Follow directions to Henderson. Transfer at
Henderson to route 152
Kingsland
&
7201, 7203 Catch buses to Symonds St and connect to routes
Swanson
7201, 7203 Follow directions to Henderson. Transfer at
Henderson to route 146
Morningside
220, 221, 223
Sylvia Park
7204
505, 515, 525
Mt Albert
7202
OuterLink or catch buses to Symonds St and
7201, 7203 connect to routes 220, 221, 223
7201
Te Papapa
7202
390
7201
Penrose, Westfield, Otahuhu, Middlemore, Papatoetoe, Puhinui, Manukau,
Homai, Manurewa, Te Mahia, Takanini, Papakura, Pukekohe – take the bus to
Khyber Pass Rd
Sylvia Park, Mangere or Otahuhu and transfer to another bus there.
Khyber Pass Rd
If an incident causes
For more alternative travel options…
Keep an e
K
ye on
eep an eye on AklT
ransport
AklTr
significant delays…
ansport
• Visit
www.AT.govt.nz/realtime and enter the
@
AklT
@
ransport
AklTr
or
ansport @NZT
or
A
@NZTAkl
A f
Aklor tr
f
affic upda
or tr
tes
affic updates
Listen to station announcements and check the
bs stop number shown on the map for the next
electronic displays for updates.
bus departures.
or sign up t
o
or sign up t OneC
o
om
OneC f
omor r
f eal time ne
or r
tw
eal time net ork upda
w
tes a
ork updat
t
es at
If directed to use alternative transport, the map on the
• Visit
www.AT.govt.nz and use the journey
AT.
A go
T. vt.nz
go
/tr
vt.nz/ ainupda
tr
te
ainupdate
reverse shows you the nearest bus stops for scheduled
planner.
services and stops used by Railbus replacements.
• Call the AT contact centre on
09 366 6400
Go to
Go t w
o w
w w
w .A
w T.
.A go
T. vt.nz
go
/choic
vt.nz/
es
choic or call
es
09 366 6400
or call 09 366 6400
If you have purchased a paper ticket it will be accepted
• Sign up for free train updates at:
on specified bus services.
AT.govt.nz/trainupdates
Use the AT Mobile app to create and save your
journey details. Download the AT Mobile app
from the App Store or Google Play
DECEMBER 2017
Plan ahead.
Due to RMTU industrial
action trains will not
run tomorrow.
Please use scheduled bus services or make alternative travel
arrangements. Please travel outside peak times, work from
home or carpool as we expect the roads and buses to be
much busier than usual.
Freight trains are operating so please stay safe on the network and pay
close attention to all level crossing signs and signals before crossing.
We’re sorry for the disruption to your service. We value you your custom
and look forward to getting you back on track. For more information,
please fol ow the links below. Thank you.
Keep an eye on AklTransport
@AklTransport or @NZTAAkl for traffic updates
or sign up to OneCom for real time network updates at
AT.govt.nz/trainupdate
Go to www.AT.govt.nz/choices or call 09 366 6400
We are very sorry that
you may be affected by
upcoming Rail and Maritime
Transport Union (RMTU)
industrial action.
If you would like to know more information about
the industrial action, Transdev’s pay offer to RMTU
members, the Security and Fare Enforcement (SaFE)
Project including Driver Door Operation (DDO) and
Auckland Transport (AT) Transport Officers, and some
Frequently Asked Questions (FAQs) please visit us at:
www.transdev.co.nz.
Document Outline
- Transdev Operational Plan.pdf
- Train Strike QandA (updated with Teresa, Cherie and Sam amends).pdf
- What’s happening?
- Why?
- What services are affected?
- Will replacement buses be running?
- Will we give people refunds?
- How is AT telling people about the strike?
- What do I direct people for more information?
- Train Strike Brief for frontline staff.pdf