20 Viaduct Harbour Avenue, Auckland Central, Auckland 1010
Private Bag 92250, Auckland 1142
09 355 3553 Fax
09 355 3550
23 January 2018
Mr David Brotherhood
[FYI request #6950 email]
Dear Mr Brotherhood
Local Government Official Information and Meetings Act 1987 (LGOIMA)
Thank you for your correspondence to Auckland Transport (‘AT’) dated 6th December 2017 requesting the following
information relating to the industrial action on 8th December 2017:
When you become aware of industrial action affecting train services on Friday, 8th December
AT were officially notified by Transdev Auckland of the Rail and Maritime Transport Union’s planned Industrial
Action on Wednesday 6th December 2017 at 15:43hrs.
What contingency arrangements were put in place?
a) Given the short notice of the Industrial Action, AT were unable to source sufficient buses that would have
allowed AT to introduce a full rail replacement service.
b) No AT train services operated during the Industrial Action.
c) KiwiRail, as the Network Owner, Infrastructure Owner and Freight Operator, may have operated services
on the Auckland Metro Network during the period of Industrial Action.
When the decision was made to communicate with the public regarding impact?
Our customers and other members of the public were informed as soon as we became aware of the Industrial
Action. It was important for us to give our customers as much warning as possible, to allow them to make
When the public were actually informed of the industrial action and the impact?
On Wednesday 6th December 2017:
a) AT released a media statement at 16:50hrs.
b) Text messages were sent by Transdev Auckland commencing at 17:00hrs and continuing for the duration
of the period affected by the Industrial Action.
c) AT social media accounts were updated at 17:13hrs.
d) AT advertising screens were updated at 17:38hrs which continued for the duration of the period affected
by the Industrial Action.
Your business continuity plan for managing industrial/strike action
Please see the attached document. We have withheld identifying information in accordance with Section 7(2)(a)
of the LGOIMA ‘to maintain the privacy of natural persons’.
We trust the information has addressed the matters raised however, should you believe that we have not
responded appropriately to your request, you have the right in accordance with section 27(3) of the LGOIMA to
make a complaint to the Office of the Ombudsman to seek an investigation and review in regard to this matter.
If you have any further queries please contact Auckland Transport on 09 355 3553 quoting Official Information
request number CAS-637051-F0P1Y0
Stacey van der Putten Group Manager AT Metro Service Delivery
AT Industrial Action Notes