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AUCKLAND AIRPORT ACCESS
Programme Business Case
20 June 2017 - V2

NZ Transport Agency - Programme Business Case - Auckland Airport Access
CUSTOMERS
AIRPORT & SURROUNDING AREAS
WHO ARE OUR CUSTOMERS
The study area includes the airport core as well as the surrounding 
commercial and industrial zone to the north and south as it expands in 
the future.
28%
Employees
A wide range of customers require access to the Auckland Airport and 
Air Traveller International
its surrounding area for work and to travel including those who send and 
20%
receive goods.
Air Traveller Domestic
21%
surrounding commercial & industrial zone
airport core
Meeters & Greeters
28%
Freight
3%
1
Source: From AT customer insights, March 2017
WHERE OUR CUSTOMERS COME FROM
NORTH SHORE

West auckland
CITY CENTRE
ISTHMUS
MANUKAU
MANUKAU east
PAPAKURA/franklin
20a
20
20A
20b
63% 20a
20b
37%
Source: Infographic SW Auckland Oct 16 v2.pdf: Page 2, provided by NZTA, Oct 16
2

NZ Transport Agency - Programme Business Case - Auckland Airport Access
PROBLEM DEFINITION
PROBLEM
Reliable and timely access for customers and goods to and from the airport and its surrounding 
area is limited by lack of travel choice, leading to a poor journey experience and putting  
1
New Zealand’s economic potential at risk. This is significantly exacerbated by growing activity.
CUSTOMER’S PROBLEMS
air traveller - BUSINESS
9-5
NINE-TO-FIVE employee
Getting to the airport by car or taxi means I don’t have to work around 
I am frustrated that it takes me longer and longer to drive in. I haven’t 
schedules, can maximise time working rather than travelling, make 
really considered other options, because from where I live it would take 
calls on my way, and just get home after my trip. I need a better 
a long time and multiple connections. I have a good car and like the 
option so I know how long it will take and doesn’t get me stuck in 
flexibility, and have parking provided at work
more and more traffic
air traveller - NON-BUSINESS
SHIFT employee
(FROM AUCKLAND)
I am focussed on our trip, not on getting to the airport. We have to 
I start and finish at odd times, I can’t afford to be late, and cost is an 
build in a lot of extra time so we aren’t late. If family can’t take us, the 
issue for me. Buses don’t start early enough, take a long time, and I 
park and ride is OK and our car will be waiting for an easy trip home. 
don’t feel safe walking after dark at either end. I would rather not drive, 
Taxis are expensive, and there is no train that we could easily get a 
which takes ages when my shifts are at busy times, but it is the cheapest 
family with luggage on without long transfers
way to make sure I am on time
air traveller - NON-BUSINESS
FREIGHT/TRUCK & passenger transport driver
(FROM OUTSIDE OF AUCKLAND)
Auckland is a big enough city to have a good train and bus system, 
Getting in and out of the airport area is unreliable as we get caught in 
but when I arrive I don’t see easy to use, affordable options. It’s easier 
all the other traffic. It costs us time, limiting the number of jobs we can 
to take a taxi or shuttle, or a rental car especially if I am just passing 
deliver and increasing costs through wages and vehicle running. There 
through Auckland
are very limited options for contingency planning as our clients’ needs 
and schedules are fixed
Source: From AT customer insights, March 2017
3

NZ Transport Agency - Programme Business Case - Auckland Airport Access
GROWING ACTIVITY
ECONOMY
2014
3.5B
2044
5.5B +57%
GROWTH & JOBS
2014
31,100
2044
90,000 +172%
Source: Auckland Airport Master Plan, Sept 15
INCREASING AIRPORT ACTIVITY
SCALE OF THE PROBLEM
Customer movements are expected to 
Based on growth projections the transport 
23m
increase significantly based on recent trends
network serving the airport will reach 
tal
capacity in approximately 5 years
to
40k

20m
even with current 
35k
improvements 
olling 
airpor
underway, There is 
17m
insufficient 
om 
30k
transport 
capacity to meet 
the airport and 
 in peak hour
14m
25k
surrounding 
to & fr
area’s future 
area
20k
needs by the early 
2020’s
vements 12 month r
11m
ing 
vements 
EXISTINg
40m
15k
CAPACITY* 
ound
8m
19m
15.8m
17.3m
2016 2017 2044
2015
10k
ssenger  mo
PASSENGER MOVEMENTS
tomer mo & surr
Pa
5M
0
Cus
2015
2030
2044
2014 
 
2026 
 
2036 
 
2046
domestic
International 
*based on number of lanes and capacity provided by bus services to the airport
Source: 2015 & 2044 Auckland Bus Forum Sept 15.pdf: Page 3,4 Provided by Auckland Airport, Sept 15
Source:  TDG, Road Traffic Data Collection and Analysis, June 2016
4
             2016 Auckland Airport Annual Report; 2017 Dec 2016 Monthly Traffic Update, Auckland Airport issued 1 Feb 2017 
 
ATAP data September 2016

NZ Transport Agency - Programme Business Case - Auckland Airport Access
JOURNEY EXPERIENCE
travel times to the aiport are unreliable, especially by public transport
sky bus 
Travel time variability
Travel time variability
100
80
PUBLIC BUS 
onehunga
380
albany to airport
120
60
70
100
40
60
80
city to airport
50
20
cbd
60
60
40
4AM
6AM
8AM
botany to airport
10AM
12PM
2PM
4PM
6PM
8PM
50
40
Lower Upper Average
PUBLIC BUS 
40
Manukau
380
40
4AM
6AM
8AM
2PM
4PM
6PM
8PM
20
100
10AM
12PM
30
30
4AM
6AM
8AM
Lower Upper Average
10AM
12PM
2PM
4PM
6PM
8PM
20
80
20
Lower Upper Average
4AM
6AM
8AM
4AM
6AM
8AM
10AM
12PM
2PM
4PM
6PM
8PM
60
10AM
12PM
2PM
4PM
6PM
8PM
Lower Upper Average
onehunga
Lower Upper Average
40
20
papakura to airport
4AM
6AM
8AM
10AM
12PM
2PM
4PM
6PM
8PM
papatoetoe
40
Lower Upper Average
30
manukau
AUCKLAND 
AUCKLAND 
20
international
international
AIRPORT
AIRPORT
AUCKLAND 
4AM
6AM
8AM
10AM
12PM
2PM
4PM
6PM
8PM
domestic AIRPORT
southern line 
Lower Upper Average
from papakura 
20min to Papatoetoe
papakura
Source: ATOC data ( 25.12.16 – 10.3.17) provided by NZTA on 15 March 2017
Source: AT data for SkyBus and 380 Bus (1.-22.12.16) provided by AT on 27 February 2017
Last thursday I left my auckland office at 
4:30 and at 6:30 I arrived at the airport...
- Auckland Chamber of Commerce Chief Executive  
Michael Barnett 

5

NZ Transport Agency - Programme Business Case - Auckland Airport Access
JOURNEY EXPERIENCE
travel times from the aiport are unreliable, especially by public transport
Travel time variability
Travel time variability
sky bus 
PUBLIC BUS 
110
380
onehunga
100
120
90
110
airport to city
80
100
airport to albany
70
60
90
60
50
80
70
50
40
70
60
airport to botany
40
30
60
50
30
20
50
40
40
cbd
20
10
40
30
30
30
20
4AM
6AM
8AM
4AM
6AM
8AM
PUBLIC BUS 
10AM
12PM
2PM
4PM
6PM
8PM
20
10AM
12PM
2PM
4PM
6PM
8PM
Manukau
380
4AM
6AM
8AM
10
4AM
6AM
8AM
80
10AM
12PM
2PM
4PM
6PM
8PM
Lower Upper Average
10AM
12PM
2PM
4PM
6PM
8PM
Lower Upper Average
0
70
Lower Upper Average
Lower Upper Average
60
4AM
6AM
8AM
10AM
12PM
2PM
4PM
6PM
8PM
50
Lower Upper Average
onehunga
40
30
airport papakura
20
70
4AM
6AM
8AM
10AM
12PM
2PM
4PM
6PM
8PM
60
papatoetoe
50
Lower Upper Average
40
manukau
30
AUCKLAND 
AUCKLAND 
international
international
20
AIRPORT
AUCKLAND 
AIRPORT
domestic AIRPORT
10
4AM
6AM
8AM
10AM
12PM
2PM
4PM
6PM
8PM
southern line 
from papakura 
Lower Upper Average
20min to Papatoetoe
papakura
Source: ATOC data ( 25.12.16 – 10.3.17) provided by NZTA on 15 March 2017
Source: AT data for SkyBus and 380 Bus (1.-22.12.16) provided by AT on 27 February 2017
Our drive from Auckland Airport 
The buses are really hit and miss. We have a lot of 
took half the time of our flight...
times where staff are late or don’t show...
- Andrea T, Auckland Resident
- Survey fr

om TNS Understanding Auckland Airport Corridor  
Employer Needs
6

NZ Transport Agency - Programme Business Case - Auckland Airport Access
TRAVEL CHOICE
Difficult for travellers with luggage
CYCLISTS
Long distances to travel for most employees
LIMITED choices for travel TO AND 
Weather dependent
FROM THE AIRPORt
Low frequency and limited priority means journey times are 
too slow and unreliable for business travellers
ABILITY TO TRAVEL TO AUCKLAND AIRPORT WITHIN 45 MINUTES at peak 
PUBLIC BUS
The small number of routes reaches only a small proportion 
of employees and travellers
The service span doesn’t meet the needs of shift employees
The service is difficult to understand and access due to 

different fare products and limited information.
RAIL/BUS
Low frequency of 380 bus means there is uncertainty of 
connection at Papatoetoe Station
Can be high cost for travellers depending on length of stay.
takapuna
Can cause delay for business travellers due to the need to 
PARK & RIDE
wait for a shuttle bus
city centre
Currently limited locations accessed from the north
botany
new lynn
Only serves city centre/central isthmus bound travellers
Unreliable journey times due to limited priority

SKY BUS
manukau
Serves only a small proportion of employees
More expensive than a public bus

High cost for non-business travellers and unrealistic  
TAXI
for employees
Subject to travel time unreliability along with all other  

road users
pukekohe
Requires parking at a cost for travellers
CAR
Subject to unreliable travel times regardless of occupancy
Congestion
Realistic travel choices are limited and all choices are subject 
to congestion affecting reliability & timeliness
Source: Google real travel time estimates (car). Actual journey time data from AT (bus).
7

NZ Transport Agency - Programme Business Case - Auckland Airport Access
FREIGHT
cargo through 
auckland airport
50xTHE NZ
AVERAGE
12%
handles
BY 
of NZ’s 
$ VALUE
per tonne
VALUE
imports & 
exports
AUCKLAND 
international AIRPORT
NZ’S
2ND
LARGEST 
3RD
& LARGEST 
IMPORT 
BY 
EXPORT 
$
PORT
PORT
VALUE
(Note: Information on other customer types will be 
developed in Programme Business Case)
http://www.transport.govt.nz/ourwork/tmif/freighttransportindustry/: FT010 - “Overseas car
AUCKLAND 
go loaded/unloaded (tonnes) by port/airport” and FT011 - “Overseas cargo value loaded/unloaded ($million) by port/airport”, 27.02.2017
8
international AIRPORT

NZ Transport Agency - Programme Business Case - Auckland Airport Access
WHY IS THIS SO IMPORTANT?

BENEFITS
The following are the benefits of solving these problems  
for our customers:
1
2
3
4
An improved journey 
Improved access to jobs 
Better travel choices 
More efficient movement of 
experience to and from the 
and labour
made by people and 
high value goods
airport
businesses
investment objectives
1
2
3
1
2
1
2
3
4
Influence travel behaviours 
Immediately commence delivering 
Progressively deliver 
through immediately delivering 
the access requirements of 
reliable and timely journey 
better choices to customers 
customers of the airport and its 
times to the airport and its 
to access the airport and its 
surrounding area
surrounding area
surrounding area
9

NZ Transport Agency - Programme Business Case - Auckland Airport Access
what’s needed
Refer to programme maps for implementation timeframe
BEHAVIOUR 
improved NETWORK 
CAPACITY
CHANGE
MANAGEMENT
PROMOTE ALTERNATIVES
INFLUENCE LAND USE
INCREASE PEOPLE CARRYING CAPACITY
Mobility as a Service (MaaS) platform providing real-time 
Locations for new developments and businesses
Provide and improve cycling and walking facilities
information on all travel options  to provide end-to-end 
journey optimisation
Auckland International Airport Park & Ride location
Increase number of bus and T3 lanes 
Provide incentives to employers to promote mode change 
Domestic terminal forecourt
among staff
Increase numbers of shuttles and coordinate with work shifts
Advertise Public Transport in Airport and on route to/from 
ADJUST NETWORK
Demand responsive transport pilot (dynamic lanes) 
airport
Increase PT frequency
Simple and intuitive connections
Travel Demand Management Campaign, Share-the-road 
campaign
Rapid transit connection Airport - Botany
Reallocate lanes by vehicle types (Bus, HOV)
Implement airport transport in ticket booking process
Prioritise buses
increase network capacity & connections
PROVIDE REALISTIC, RELIABLE & EFFICIENT ALTERNATIVES
Cycle provision
Optimise bus and shuttle service, involve employers in 
AKL area
Widen shoulders on SH20b
Tidal flow lanes
Promote Park & Ride facilities
Upgrade intersections interchanges and roundabouts
Alternative route inter terminals
Provide and improve cycling and walking options
Increase remote Park & Ride capacities
Clear signage 
PRIORITISE HIGH-occupancy vehicles 
Network Operating Framework
Pricing strategy for parking
Park & Ride Strategy
Increase number of High-Occupancy Vehicles (HOV) lanes
Improve TRAFFIC FLOW
“target investment to 
Give priority to other modes Bus and HOV
Variable speed management
the most significant 
IMPROVE TRAVELLER INFORMATION
Optimise signal phasing
challenges”
Pre-departure info
Interchange signalling
Source: Auckland Transport Alignment Project - Recommended Strategic Approach
Variable Message Signs at key decision making points
Variable lane use pricing
Clear and intuitive signage in airport and precinct
Variable Message Sign early warning
Meet & Greet
Traffic separation by type
IMPROVE INFORMATION FLOW
“maximise opportunities to 
Permanent traffic data collection to identify congestion 
development
“make better use of 
influence travel demand”
Improved Incident detection and coordination of response
existing networks”
Source: Auckland Transport Alignment Project - Recommended Strategic Approach
Mobile app to inform on real travel times, suggesting routes 
and modes, info on P&R availability and connections
Source: Auckland Transport Alignment Project - Recommended Strategic Approach
10

TRAVELLERS (INT)
TRAVELLERS (DOM)
MEE
TRAVELLERS (INT)
TRAVELLERS (DOM)
TRAVELLERS (INT)
TRAVELLERS (DOM)
T & GRE
M M
E
E E
T
E E
E
RAVELLERS (INT)
TRAVELLERS (DOM) yees
TRAVELLERS (INT)
TRAVELLERS (DOM)
T T
R
TRAVELLERS (INT)
TRAVELLERS (DOM)
 &  &
S
NZ Transport Agency - Programme Business Case - Auckland Airport Access
plo
 G  G
R R
em
E E
M
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E E
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T T
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evaluation - airport access programme of 
EE
E E
F
yeesyees
TT
R R
 
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 &&
S S
 
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plo plo
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inter
AIRPORT A venti
CCESS PR
ons - b
OGRAMME OF
y
 INTER de
VENTIcember 2017
R
G
R
ONS - DECEMBER 2017
what this programme delivers
EE
H
em em
EET
T
T
yees
yee
EE
F F
yees
RR
R R
S
customer benefit SCALE S
E E
SUMMARY OF APPROACH TO DECEMBER 2017:
plo
I I
plo
p
G G
 Improve circulation within Airport precinct   
1
 Increased frequency and span of PT services with a focus on serving employee needs
em
Bus priority measures SH20a, 
Network capacity improvements H H
Improved airport 
em
-  Provide improved bus priority measures within the Airport precinct and on the State 
T T
SH20b & Airport
(Kirkbride, Nixon, Verissimo)
circulation for buses
Highway network
F
 Improve network resilience, optimisation and increase capacity (Kirkbride 
R
Network optimisation
Northern Busway (existing)
Improve existing bus 
R
Interchange, Nixon Road, Verissimo Drive)
E
Mobility as a Service (MaaS)
cus
cust tomer benefit
omer benefit SC SCALE
ALE
E
-  Initiate Mobility as a Service (MaaS) in preparation for trial to support planned 
TRAVELLERS (INT)
TRAVELLERS (DOM)
service frequency (380)
I
Airport Park & Ride upgrades
IG
infrastructure investment     
G
Bus priority measures SH20a, 
Bus priority measures SH20a, 
Network capacity improvements 
Network capacity improvements 
H
Improved airport 
Improved airport 
T
SH20b & Airport
SH20b & Airport
(Kirkbride, Nixon, Verissimo)
(Kirkbride, Nixon, Verissimo)
circulation for buses
circulation for buses
ME
Network optimisation
Network optimisation
Improve existing bus 
Improve existing bus 
ET
Mobility as a Service (MaaS)
Mobility as a Service (MaaS)
cus
custtomer benefit
omer benefit SC
 SCALE
ALE
service frequency (380)
service frequency (380)
 &
Airport Park & Ride upgrades
Airport Park & Ride upgrades
 
BRITOMART
GR
Bus priority measures SH20a, 
Bus priority measures SH20a, 
Network capacity improvements 
Network capacity improvements 
E
Improved airport 
Improved airport 
E
SH20b & Airport
SH20b & Airport
(Kirkbride, Nixon, Verissimo)
(Kirkbride, Nixon, Verissimo)
T
circulation for buses
circulation for buses
E
SKYBUS
yees
Network optimisation
Network optimisation
R
Improve existing bus 
Improve existing bus 
S
Mobility as a Service (MaaS)
Mobility as a Service (MaaS)
plo
service frequency (380)
service frequency (380)
Airport Park & Ride upgrades
Airport Park & Ride upgrades
16
em
FRE
1
I
20
WATERVIEW CONNECTION
G
HT

380
- Increase bus service from 
customer benefit SCALE
30min to 15min headway
- 10min in peak
Bus priority measures SH20a, 
Network capacity improvements 
Improved airport 
SH20b & Airport
(Kirkbride, Nixon, Verissimo)
circulation for buses
Network optimisation
Improve existing bus 
Mobility as a Service (MaaS)
ONEHUNGA
service frequency (380)
Airport Park & Ride upgrades
Landing Drive/Verissimo Drive signals
$21m
NZTA/AIAL
SH20a Kirkbride grade separation (inlcuding southbound bus lanes on SH20a)
$181m
NZTA
Bus priority measures
Airport bus lanes (Tom Pearce Drive & George Bolt Memorial Drive)
$3M-$5.5m
AIAL
Kirkbride Road 
Grade Separation
1
Nixon road upgrade Park & Ride North Stage 3
$11m
AIAL
Bus lanes on SH20A & George 
MANGERE
Bolt Memorial Drive
20a
Park & Ride North  20
Inter-terminal bus resilience route
$0.5m
AIAL
Upgrade including 
PAPATOETOE
Landing Drive signals
Drop & Ride
Mobility as a Service (MaaS) trial
$1m
NZTA
Nixon Road 
AIRPORT PRECINCT  PROGRAMME
Upgrade
MANUKAU
international
20b
SH20b/SH20 Puhinui Interchange capacity improvements
terminal
$5m
nzta
-Airport Bus Lanes (Tom Pearce Drive)
-Cut-through between terminals 
domestic
terminal
(under congested conditions only)
Infrastructure to support enhanced PT services (eg bus priority measures etc)
$0.5m-$1m
at
Bus priority measures
Campaign and measures to promote and incentivise behaviour change
$0.1m-$0.5m
at
TOTAL FUNDED PROGRAMME (CAPEX)
$220-$227m
1
Increased bus frequency (OPEX)
$2m
NZTA/AT
papakura
CUSTOMERS  
WHO BENEFIT
9-5
Improve circulation within Airport precinct
9-5
Increased frequency and span of PT services with a focus on serving employee needs
BEHAVIOUR 
improved NETWORK 
CAPACITY
9-5
CHANGE
MANAGEMENT
Provide improved bus priority measures within the Airport precinct and on the State Highway network
PROMOTE ALTERNATIVES
Improve TRAFFIC FLOW
INCREASE PEOPLE CARRYING CAPACITY
9-5
Trial Mobility as a Service (MaaS) platform 
Improve network resilience, optimisation and increase capacity 
Optimise signal phasing
Increase PT frequency
providing real-time information on all travel 
options  to provide end-to-end journey 
optimisation 
(Kirkbride Interchange, Nixon Road, Verissimo Drive)
9-5
AIRPORT PARK & RIDE
Initiate Mobility as a Service (MaaS) in preparation for trial to support planned infrastructure investment
11

TRAVELLERS (INT)
TRAVELLERS (DOM)
ME
TRAVELLERS (INT)
TRAVELLERS (DOM)
ET & GR
M
E
E
E
TRAVELLERS (INT)
TRAVELLERS (DOM)
E
T
NZ Transport Agency - Programme Business Case - Auckland Airport Access
T
E
yees
 &
R
 G
S
plo
R
M
E
E
E
evaluation - airport access programme of 
em
E
T
T
E
yees
 &
R
F
 G
S
R
inter
AIRPORT A venti
CCESS PR ons - b
OGRAMME OF
y 2018
plo
R
E
E
I
 INTERVENTIONS - 2018
what this programme delivers
E
G
em
TE
H
yees
R
T
F
S
R
plo
E
customer benefit SCALE
I
Summary of approach to 2018:
G
em
H
1
- A focus on encouraging and enabling behaviour change with employees as the early 
customer focus due to regularity of individual users.
Airport - terminal improvement F
High occupancy lanes
T
Promote/Incentivise behaviour change
R
- Working within legislative constraints by augmenting and extending existing service 
New Rapid Bus Services
E
Improved network managment
Mobility as a Service (MaaS)
Northern Busway (existing)
patterns with a specific focus on employee locations and times of travel.
customer benefit SCALE
I
- Achievable infrastructure and operational improvements to enhance reliability.
Improve existing bus services
G
Active modes improvements
- Improvements within the airport precinct to enhance reliability and useability of 
H
public transport.
TRAVELLERS (INT)
TRAVELLERS (DOM)
T
Airport - terminal improvement
High occupancy lanes
Promote/Incentivise behaviour change
30
New Rapid Bus Services
Improved network managment
Mobility as a Service (MaaS)
customer benefit SCALE
- Extend to Airport
- Span to match shift profile
M Improve existing bus services
Active modes improvements
Airport - terminal improvement
EETHigh occupancy lanes
Promote/Incentivise behaviour change
New Rapid Bus Services
 &
BRITOMART
 Improved network managment
Mobility as a Service (MaaS)
Improve existing bus services
GR
Active modes improvements
EE
SKYBUS
TE
yees
RS
16
plo
em
FR
1
20
E
WATERVIEW CONNECTION
IG
AD
H
O
U R
PANMURE
T
new service
32
MANUKA
- Extend to Airport
- Span to match shift profile
customer benefit SCALE
580
NEW LYNN
- Extend to Airport
sylvia park
- Increase from 30min to 
Airport - terminal improvement
High occupancy lanes
Promote/Incentivise behaviour change
15min headway 
Bus priority measures as part 
- Span to match shift profile
New Rapid Bus Services
Improved network managment
of East West Connections
Mobility as a Service (MaaS)
ONEHUNGA
380
31
BOTANY
Airport - ter
Impr
minal improvements
ove existing bus services
Active modes improvements
$4m-$6m
aial
- Increase bus service 
- Extend to Airport
from 30min to 15min 
- Span to match shift 
headway
profile
Airport Park & Ride South 
otahuhu
$20m
aial
- 10min in peak
Bus priority measures
Infrastructure to support enhanced PT services (eg bus 
$4m-$15m
at
priority measures etc)
oRMISTON rD
Signals at  Laurence Stevens Intersection
$1m-$2m
aIAL
1
MANGERE
380B
20a
Northbound High occupancy/bus priority lanes SH20a
$12m-$18m
nzta
20
- Increase from 30min 
to 15min headway
PAPATOETOE
Improved network management
$3m-$5m
at/nzta
Active mode improvements
$1m
aial
MANUKAU
international
20b
terminal
Promote/Incentivise behaviour change
$1m-$3m
aial/at/nzta
domestic
AT AIRPORT
terminal
Bus queue jumps at SH20/20b
Mobility as a Service (MaaS)
$1m-$3M
nzta
- Pedestrian improvements
- Customer Service Centre
- Forecourt and Terminal improvements 
for increased bus services
INDICATIVE PROGRAMME CAPITAL COST
$47m-$72m
- Priority treatments
- Cut-through between terminals 
1
INDICATIVE PROGRAMME OPEX COST (per annum)
$13.5m
BEHAVIOUR 
improved NETWORK 
CUSTOMERS  
CHANGE
MANAGEMENT
WHO BENEFIT
PROMOTE ALTERNATIVES
ADJUST NETWORK
PAPAKURA
9-5
Trial mobility as a Service (MaaS) platform 
Simple and intuitive connections
providing real-time information on all travel 
Direct bus services from areas where employees live
options  to provide end-to-end journey 
Reallocate lanes by vehicle types (Bus, HOV)
optimisation  
9-5
Provide incentives to employers to promote 
Cycle provision
Improve the ability to transfer to rail through higher frequency services for all customers
mode change among staff 
Clear signage 
Advertise Public Transport in Airport and 
9-5
on route to/from airport 
Improve TRAFFIC FLOW
Travel Demand Management Campaign, 
Larger public transport service span to service shift employees
Share-the-road campaign 
Optimise signal phasing
9-5
PROVIDE REALISTIC, RELIABLE & EFFICIENT ALTERNATIVES
Variable Message Sign early warning
Optimise bus and shuttle service, involve 
Bus shoulder lanes will increase capacity by 1,600 people p/hr, improving the reliability of bus services  
employers in AKL area
Promote Park & Ride facilities
Provide and improve cycling and 
CAPACITY
and allowing employees to have more confidence in journey times
walking options
prioritise high-occupancy vehicles 
INCREASE PEOPLE CARRYING CAPACITY
Increase number of High-Occupancy 
Better network management reliabiltiy for high value freight
Vehicles (HOV) lanes
Increase PT frequency
9-5
Give priority to other modes Bus and HOV
Better travel information and Mobility as a Service trial improves journey choices for travellers. As part of a 
IMPROVE TRAVELLER INFORMATION
Pre-departure info
AIRPORT PARK & RIDE
Clear and intuitive signage in airport 
suite of supporting measures the Transport Agency estimate this will generate a 15% mode shift
and precinct
12

TRAVELLERS (INT)
TRAVELLERS (DOM)
MEET &
TRAVELLERS (INT)
TRAVELLERS (DOM)
 GREET
yees
M
E
E
R
NZ Transport Agency - Programme Business Case - Auckland Airport Access
ET
S
plo
 &
TRAVELLERS (INT)
TRAVELLERS (DOM)
 
em
GR
evaluation - airport access programme of 
EET
F
M
E
R
yees
E
R
E
interventions - 2020
E
S
I
T
G
what this programme delivers
plo
 &
H
AIRPORT ACCESS PROGRAMME OF INTERVENTIONS - 2020
TRAVELLERS (INT)
TRAVELLERS (DOM)
em
 G
T
REE
F
customer benefit SCALE
T
R
M
E
Summary of approach to 2020:
yees
E
R
E
E
S
I
- Generating behaviour change through improving information, mobility products and accessibility and 
Remote Park & Ride
T
Airport terminal 
Improved links with rail network 
G
Active mode 
plo
 &
H
1
options for alternative travel.
improvements
(inc Puhinui Interchange)
 
improvements
- Making use of the recent investment in the rail and new bus networks to expand the reach of public 
em
G
Remote Meet & Greet
T
transport and provide a competitive travel alternative to key customer markets.
R
High occupancy lanes
Aiport precinct infrastructure 
Northern Busway (existing)
- Locate some airport activities at remote locations to minimise the need to travel to the airport 
E
improvements
Promote incentivise 
E
eg Meet & Greet and Park & Ride.
New rapid bus services - 
Mobility as a Service 
customer benefit SCALE
T
F
behaviour change
- Provide infrastructure improvemenrs and network optimisation to support this strategy
TRAVELLERS (INT)
TRAVELLERS (DOM)
yees
with priority/longer span
E
(MaaS)
R
Improved network management
- Improvements to the airport terminals and precinct to support the strategy.
R
E
S
I
- Commence route protection for longer term improvements.
Remote Park & Ride
Airport terminal 
Improved links with rail network 
G
Active mode 
plo
30
M
improvements
(inc Puhinui Interchange)
H
improvements
em
T
bus - CITY
E
Remote Meet & Greet
- Extend to Airport
E
High occupancy lanes
Aiport precinct infrastructure 
- Span to match shift profile

Promote incentivise 
&
improvements
F
customer benefit SC
 New rapid bus services - 
ALEG
Mobility as a Service 
behaviour change
with priority/longer span
(MaaS)
R
Improved network management
BRITOMART
RE
EI
Remote Park & Ride
ET Airport terminal 
Improved links with rail network 
G
Active mode 
yees
E
H
Rimprovements
(inc Puhinui Interchange)
improvements
T
SKYBUS
Remote Meet & Greet
SHigh occupancy lanes
Aiport precinct infrastructure 
RAIL - glen innes
plo
Promote incentivise 
New rapid bus services - 
Mobility as a Service 
improvements
behaviour change
customer benefit SCALE
16
37min to Airport 
em
with priority/longer span
(MaaS)
Improved network management
via Puhinui Interchange
Remote Park & Ride
Airport terminal 
F
Improved links with rail network 
Active mode 
RAIL - ellerslie
glen innes 
R
improvements
E
(inc Puhinui Interchange)
improvements
35min to Airport 
Remote Meet & Greet
1
I
High occupancy lanes
Aiport precinct infrastructure 
20
via Puhinui Interchange
G
improvementsH
Promote incentivise 
Extended hours of 
New rapid bus services - 
Mobility as a Service 
T
behaviour change
operation of T3/Bus lanes
AD
with priority/longer span
Improved network management
O
(MaaS)
U R
PANMURE
ELLERSLIE 
customer benefit SCALE
MANUKA
35
NEW LYNN
Remote Park & Ride
Airport terminal 
Improved links with rail network 
Active mode 
sylvia park
improvements
(inc Puhinui Interchange)
improvements
bus - new lynn
 35min to Airport
Remote Meet & Greet
32
Remote Park & Ride
High occupancy lanes
Aiport precinct infrastructure 
Promote incentivise 
$15m-$30m
aT
30min to Airport
New rapid bus services - 
- Extend to Airport
Mobility as a Service 
improvements
behaviour change
ONEHUNGA
- Span to match shift profile
with priority/longer span
BOTANY
Remote Meet & Greet (MaaS)
Improved network management
$2m-$4m
at/AIAL
31
Infrastructure to support enhanced PT services (eg bus  
otahuhu
- Extend to Airport
at
- Span to match shift profile
priority measures etc)
$10m-$30m
Airport terminal improvements
$1m-$2m
AIAL
Investigate link
oRMISTON rD
nzta/aial
1
High occupancy lanes on SH20b
MANGERE
$60M-$70m
Cycle network 
improvements
20a
nzta
20
Mobility as a Service (MaaS)
$40M-$50m
Bus/High Occupancy Lanes
AIRPORT PRECINCT  
Bus/High Occupancy Lanes
(Subject to confirmation of NoR. 

Improved links with rail network (inc Puhinui Interchange)
PROGRAMME
$20m-$40m
aial/at/nzta
PUHINUI
May be delayed from 2020 to 2025)
- Pedestrian facilities
Buses merge
- Bus lanes
MANUKAU 
Aiport precinct infrastructure improvements
$3M-$5m
AIAL
- Lighting
- Crossings
international
20b
- Cycle facilities
terminal
at/nzta/aial
12 minutes
- Bus stops
domestic
Improved network management
$5m-$15m
terminal
Bus/High Occupancy Lanes
homai
Active mode improvements
$2m-$3m
at/aial
(Subject to confirmation of NoR. 
ENHANCED TERMINAL FACILITIES
May be delayed from 2020 to 2025)
manurewa
Promote/incentivise behaviour change 
$3m-$5m
at/nzta/aial
- Improved bus terminal capacity
- Terminal redesign to improve visibility 
and access to public transport
- Improved customer information
INDICATIVE PROGRAMME CAPITAL COST 
$161m-$254m
After hours bus 
1
replacement services 
to provide for Airport 
Shift times
INDICATIVE PROGRAMME OPEX COST (per annum)
$13.5m
BEHAVIOUR 
improved NETWORK 
CAPACITY
CHANGE
MANAGEMENT
PROMOTE ALTERNATIVES
ADJUST NETWORK
INCREASE PEOPLE CARRYING CAPACITY
RAIL - papakura
CUSTOMERS  
Mobility as a Service (MaaS) platform providing 
Simple and intuitive connections
Provide and improve cycling and walking 
real-time information on all travel options  to 
facilities
provide end-to-end journey optimisation  
Reallocate lanes by vehicle types (Bus, HOV)
35min to Airport 
PAPAKURA
WHO BENEFIT
Provide incentives to employers to promote 
Increase number of bus and T3 lanes
via Puhinui Interchange
Prioritise buses
mode change among staff 
Increase numbers of shuttles and coordinate 
9-5
Cycle provision
Advertise Public Transport in Airport and 
with work shifts
A 400% increase in the number of airport employees within 45min public transport travel to the Aiport
on route to/from airport 
Clear signage 
Demand responsive transport pilot 
Travel Demand Management Campaign, 
(dyanmic lanes) 
9-5
Share-the-road campaign 
Network Operating Framework
Implement airport transport in ticket 
Increase PT frequency
Better use of the  speed and reliablity of rail to reach customers
Park & Ride Strategy
booking process
PROVIDE REALISTIC, RELIABLE & EFFICIENT ALTERNATIVES
Improve TRAFFIC FLOW
INCREASE NETWORK CAPACITY & CONNECTIONS
Optimise bus and shuttle service, involve 
Variable speed management
employers in AKL area
Widen shoulders on SH20B
Enables meet and greet closer to home avoiding the need to travel to the Airport (currently 29% of trips)
Optimise signal phasing
Promote Park & Ride facilities
Upgrade intersections interchanges 
Provide and improve cycling and 
Interchange signalling
and roundabouts
9-5
walking options
Increase remote Park & Ride capacities
prioritise high-occupancy vehicles 
Variable Message Sign early warning
Longer public transport service span to service shift employees
Pricing strategy for parking
IMPROVE INFORMATION FLOW
Increase number of High-Occupancy 
9-5
Vehicles (HOV) lanes
Improved Incident detection and coordination of response
MEETING & GREETING FACILITIES
Bus & high ocupancy lanes will increase transport capacity of the existing network by approx. 8,000 people p/hr
Give priority to other modes Bus and HOV
Mobile app to inform on real travel times, 
IMPROVE TRAVELLER INFORMATION
suggesting routes and modes, info on P&R 
availability and connections 
PARK & RIDE
Pre-departure info
Better network management and mode shift improves reliabilty for high value freight
Variable Message Signs at key decision 
AIRPORT PARK & RIDE
making points
9-5
Clear and intuitive signage in airport 
and precinct
Better travel information and Mobility as a Service App provides more journey choices for travellers
13

TRAVELLERS (INT)
TRAVELLERS (DOM)
MEET & GR
TRAVELLERS (INT)
TRAVELLERS (DOM)
EETE
yees
R
M
S
NZ Transport Agency - Programme Business Case - Auckland Airport Access
plo
EET
TRAVELLERS (INT)
TRAVELLERS (DOM)
em
 & G
evaluation - airport access programme of 
R
F
E
R
E
M
T
E
E
E
I
yees
E
R
G
TRAVELLERS (INT)
TRAVELLERS (DOM)
inter
T &
S
H
AIRPORT Aventi
CCESS PR ons - 2028
OGRAMME OF INTERVENTIONS - 2028
what this programme delivers
plo
 G
T
R
em
M
EE
SUMMARY OF APPROACH TO 2028:
E
customer benefit SCALE
yees
E
TE
F
R
R
 Enhanced public transport priority to improve customer experience through 

Mass Transit CBD-Airport
Improved network management - 
S
Airport precinct 
E
Active mode 
1
level-of-service improvements.

I
 Mass transit provided - City Centre to Airport.
plo
G
Enhanced bus priority on 
dynamic lane allocation
infrastructure G
improvements
 Route protection complete for rapid transit - Airport to Botany via Manukau.
R
Northern Busway (enhanced)
improvementsH
 Further improvements in customer experience through improved network 
E
em
E
Botany-Manukau-Airport
Improved links with planned PT 
T
Mobility as a Service 
management prioritising high-productivity vehicles.
investment (AMETI)
Behaviour change
 Improved network resilience with a direct connection from SH20a to SH20 
TRAVELLERS (INT)
TRAVELLERS (DOM)
TE
Additional capacity on 
(MaaS)
F
southbound and capacity improvements on SH20 between SH20a & SH20b.
yees
R
SH20 between SH20A & 
R
 Integrated airport terminal and precinct improvements enhancing reliability and 
customer benefit SCALE
S
E
usability of public transport.
SH1
I
30
plo
 Leverage existing investment in public transport networks (CRL/AMETI).
M
G
bus - CITY
E
- Extend to Airport
Mass Transit CBD-Airport
Improved network management - 
Airport precinct 
H
Active mode 
- Span to match shift profile
em
ET &
dynamic lane allocation
infrastructure 
T
 
improvements
G
Enhanced bus priority on 
F
improvements
BRITOMART
R
Botany-Manukau-Airport
R
Improved links with planned PT 
Mobility as a Service 
City Rail Link
customer benefit SCALE
EE
E
Behaviour change
T
Additional capacity on 
I
investment (AMETI)
(MaaS)
E
G
yees
SH20 between SH20A & 
SKYBUS
Mass Transit CBD-Airport
R
Improved network management - 
Airport precinct 
H
SH1
S
T
Active mode 
RAIL - glen innes
plo
Enhanced bus priority on 
dynamic lane allocation
infrastructure 
improvements
improvements
16
37min to Airport 
em
Botany-Manukau-Airport
Improved links with planned PT 
customer benefit SCALE
Mobility as a Service 
via Puhinui Interchange
investment (AMETI)
Behaviour change
glen innes 
Additional capacity on 
F
(MaaS)
RAIL - ellerslie
R
Mass Transit - Airport to City Centre
Mass Transit CBD-Airport
Improved network management - 
SH20 between SH20A & 
E
Airport precinct 
Active mode 
SH1
1
35min to Airport 
dynamic lane allocation
I
20
Enhanced bus priority on 
G
infrastructure 
via Puhinui Interchange
Extended hours of 
H
improvements
Botany-Manukau-Airport
improvements
operation of T3/Bus lanes
Improved links with planned PT 
T
Mobility as a Service 
Behaviour change
PANMURE
Additional capacity on 
investment (AMETI)
(MaaS)
ELLERSLIE 
AMETI
customer benefit SCALE
SH20 between SH20A & 
SH1

35
NEW LYNN
Mass Transit CBD-Airport
Improved network management - 
Airport precinct 
Pakuranga
Active mode 
sylvia park
 35min to Airport
Enhanced bus priority on 
dynamic lane allocation
infrastructure 
improvements
bus - new lynn
32
Botany-Manukau-Airport
improvements
Improved links with planned PT 
Mobility as a Service 
30min to Airport
- Extend to Airport
Behaviour change
ONEHUNGA
- Span to match shift profile
Additional capacity on 
investment (AMETI)
(MaaS)
BOTANY
SH20 between SH20A & 
31
SH1
- Extend to Airport
Mass Transit - Airport to City Centre
otahuhu
- Span to match shift profile
Southbound link SH20a to SH20 and increased capacity on SH20
$100m-$150m
nzta
SH20 widening & connection wtih SH20a
Pukaki Bridge Widening
$30m-$50m
aial
Cycle network improvements
oRMISTON rD
1
Mass transit (CBD-Airport)
MANGERE
$1,200m-$2,500m
at
Upgrades to SH20A
20a
20
PT Priority (Botany-Airport)
Upgrades to SH20A
$100m-$200m
at
Enhanced bus priority
SH20B Widening
Enhanced bus priority
(Pukaki Bridge works subject to 
Mana Whenua engagement)
PUHINUI
SH20a-SH20b connection
AIRPORT PRECINCT  PROGRAMME
$15m-$30m
aial
Buses merge
MANUKAU 
- New integrated terminal
auckland 
20b
INDICATIVE PROGRAMME CAPITAL COST
- Enhanced road network
airport
$1,445m-$2,930m
- New SH20a to SH20b link road
(Integrated Terminal)
12 minutes
- New airport precinct bus lanes & 
pedestrian facilities
Enhanced bus priority
homai
ENHANCED TERMINAL FACILITIES
manurewa
- Improved bus terminal capacity
- Terminal redesign to improve visibility and 
access to public transport
- Improved customer information
After hours bus 
1
replacement 
CUSTOMERS  
services to provide for 
Airport Shift times
WHO BENEFIT
BEHAVIOUR 
improved NETWORK 
CAPACITY
CHANGE
MANAGEMENT
9-5
RAIL - papakura
Enhanced public transport priority to improve customer experience through level-of-service improvements
PROMOTE ALTERNATIVES
ADJUST NETWORK
INCREASE PEOPLE CARRYING CAPACITY
35min to Airport 
Mobility as a Service (MaaS) platform providing 
Simple and intuitive connections
Provide and improve cycling and walking 
9-5
real-time information on all travel options  to 
facilities
via Puhinui Interchange
PAPAKURA
Further improvements in customer experience through improved network management prioritising  
provide end-to-end journey optimisation  
Reallocate lanes by vehicle types (Bus, HOV)
Increase number of bus and T3 lanes
Provide incentives to employers to promote 
Prioritise buses
mode change among staff 
Increase numbers of shuttles and coordinate 
high-productivity vehicles
Cycle provision
with work shifts
Advertise Public Transport in Airport and 
on route to/from airport 
Demand responsive transport pilot 
Clear signage 
Travel Demand Management Campaign, 
(dyanmic lanes) 
9-5
Share-the-road campaign 
Network Operating Framework
Improved network resilience with a direct connection from SH20A to SH20 southbound and capacity 
Increase PT frequency
Implement airport transport in ticket 
Park & Ride Strategy
booking process
Mass transit connection from City Centre 
to Airport
improvements on SH20 between SH20A and SH20B
PROVIDE REALISTIC, RELIABLE & EFFICIENT ALTERNATIVES
Improve TRAFFIC FLOW
INCREASE NETWORK CAPACITY & CONNECTIONS
Optimise bus and shuttle service, involve 
Variable speed management
employers in AKL area
Widen shoulders on SH20B
Optimise signal phasing
9-5
Promote Park & Ride facilities
Integrated airport terminal and precinct improvements enhancing reliability and usability of public transport
Provide and improve cycling and 
Interchange signalling
Upgrade intersections interchanges 
walking options
and roundabouts
prioritise high-occupancy vehicles 
Variable Message Sign early warning
Increase remote Park & Ride capacities
9-5
Pricing strategy for parking
Better integration of existing investment in public transport networks (City Rail Link/ Auckland Manukau 
IMPROVE INFORMATION FLOW
Increase number of High-Occupancy 
Vehicles (HOV) lanes
Improved Incident detection and coordination of response
MEETING & GREETING FACILITIES
Eastern Transport Initiative (AMETI))
Give priority to other modes Bus and HOV
Mobile app to inform on real travel times, 
IMPROVE TRAVELLER INFORMATION
suggesting routes and modes, info on P&R 
availability and connections 
PARK & RIDE
Pre-departure info
Variable Message Signs at key decision 
making points
AIRPORT PARK & RIDE
Clear and intuitive signage in airport 
and precinct
14

TRAVELLERS (INT)
TRAVELLERS (DOM)
MEET &
TRAVELLERS (INT)
TRAVELLERS (DOM)
 GREET
M
E
yees
E
R
ET
S
NZ Transport Agency - Programme Business Case - Auckland Airport Access
TRAVELLERS (INT)
TRAVELLERS (DOM)
plo
 & G
em
RE
M
E
evaluation - airport access programme of 
T
F
EE
E
R
yees
T
R
E
 &
S
I
inter
 
G
plo
GR
H
AIRPORT Aventi
CCESS PR ons - 2038
OGRAMME OF INTERVENTIONS - 2038
what this programme delivers
em
E
T
ETE
F
yees
customer benefit SCALE R
R
SUMMARY OF APPROACH TO 2038:
S
EI
plo
G
1
 Quality transport service provided to customers
Rapid Transit - 
Integrated multi-agency approach 
Multi-Agency approach to 
 
H
Maximising use of investment in public transport, integrating modes across 
em
Auckland
Botany-Manukau-Airport
to network management T
Travel Demand Management
Northern Busway (enhanced)
 Improved transport capacity for customers meaning reliable journeys to and from 
Better links to planned public 
F
the Airport
R
Additional transport capacity on 
 Travel choice to suit the requirements of customers and the Airport precinct
TRAVELLERS (INT)
TRAVELLERS (DOM)
transport network (eg New 
customer benefit SCALE
E
SH20 to SH1
 Rapid transit connection Airport - Botany
Lynn/Sylvia Park/Pakuranga/Botany
IG
30
Rapid T M
ransit - 
Integrated multi-agency apprHoach 
Multi-Agency approach to 
T
bus - CITY
- Extend to Airport
EE
Botany-Manukau-Airport
to network management
Travel Demand Management
- Span to match shift profile
T &
customer benefit SCALE
 G
Better links to planned public 
Additional transport capacity on 
BRITOMART
R
transport network (eg New 
SH20 to SH1
City Rail Link
L
EE
ynn/Sylvia Park/Pakuranga/Botany
Rapid Transit - 
TE
Integrated multi-agency approach 
yees
Multi-Agency approach to 
Botany-Manukau-Airport
R
North West Rapid Transit Corridor
S
to network management
Travel Demand Management
plo
Better links to planned public 
Additional transport capacity on 
16
em
transport network (eg New 
SH20 to SH1
Lynn/Sylvia Park/Pakuranga/Botany
glen innes 
FR
Mass Transit - Airport to City Centre
E
1
I
20
AD
G
O
H
ON R
AD
T
O
DOMINI
U R
PANMURE
ELLERSLIE 
AMETI
customer benefit SCALE
MANUKA
NEW LYNN
Pakuranga
Rapid Transit - 
Integrated multi-agency approach 
Multi-Agency approach to 
sylvia park
Botany-Manukau-Airport
to network management
Travel Demand Management
bus - new lynn
32
Better links to planned public 
Additional transport capacity on 
30min to Airport
- Extend to Airport
transport network (eg New 
- Span to match shift profile
ONEHUNGA
SH20 to SH1
Lynn/Sylvia Park/Pakuranga/Botany
BOTANY
31
- Extend to Airport
otahuhu
- Span to match shift profile
Mass Transit - Airport to City Centre
AT
oRMISTON rD
Rapid Transit - Botany-Manukau-Airport 
$600m-$1,400m
MANGERE
1
NZTA
20a
Increased capacity on SH20
Upgrades to SH20A
20
$100m-$200M
SH20B Widening
Rapid Transit Airport - Botany
(Pukaki Bridge works subject to 
Mana Whenua engagement)
INDICATIVE PROGRAMME CAPITAL COST
PUHINUI
$700m-$1,600M
AIRPORT PRECINCT  PROGRAMME
MANUKAU 
- Improved connectivity to SH20a & SH20b
international
20b
terminal
- Network realigned to meet requirements of 
domestic
Upgrades to SH20
second runway extension (subject to 
terminal
Auckland Airport Masterplan)
homai
Rapid Transit Airport - Botany
ENHANCED TERMINAL FACILITIES
manurewa
- Integrated transport interchange in 
Airport Terminal building
1
BEHAVIOUR 
improved NETWORK 
CAPACITY
CHANGE
MANAGEMENT
PROMOTE ALTERNATIVES
ADJUST NETWORK
INCREASE PEOPLE CARRYING CAPACITY
Mobility as a Service (MaaS) platform providing 
Simple and intuitive connections
Provide and improve cycling and walking 
real-time information on all travel options  to 
facilities
PAPAKURA
provide end-to-end journey optimisation  
Reallocate lanes by vehicle types (Bus, HOV)
Increase number of bus and T3 lanes
Provide incentives to employers to promote 
Prioritise buses
mode change among staff 
Increase numbers of shuttles and coordinate 
with work shifts
CUSTOMERS  
Advertise Public Transport in Airport and 
Cycle provision
on route to/from airport 
Demand responsive transport pilot 
Clear signage 
WHO BENEFIT
Travel Demand Management Campaign, 
(dyanmic lanes) 
Share-the-road campaign 
Network Operating Framework
Increase PT frequency
Implement airport transport in ticket 
9-5
booking process
Park & Ride Strategy
A quality, integrated transport service provided to customers
Rapid transit connection Airport - Botany
PROVIDE REALISTIC, RELIABLE & EFFICIENT ALTERNATIVES
Improve TRAFFIC FLOW
Optimise bus and shuttle service, involve 
INCREASE NETWORK CAPACITY & CONNECTIONS
employers in AKL area
Variable speed management
9-5
Widen shoulders on SH20B
Maximising use of investment in public transport, integrating modes across Auckland
Promote Park & Ride facilities
Optimise signal phasing
Provide and improve cycling and 
Interchange signalling
Upgrade intersections interchanges 
walking options
and roundabouts
9-5
prioritise high-occupancy vehicles 
Variable Message Sign early warning
Increase remote Park & Ride capacities
Improved transport capacity for customers meaning reliable journeys to and from the Airport
Pricing strategy for parking
IMPROVE INFORMATION FLOW
Increase number of High-Occupancy 
Vehicles (HOV) lanes
Improved Incident detection and coordination of response
9-5
MEETING & GREETING FACILITIES
Travel choice to suit the requirements of customers of the airport and the Airport precinct
Give priority to other modes Bus and HOV
Mobile app to inform on real travel times, 
IMPROVE TRAVELLER INFORMATION
suggesting routes and modes, info on P&R 
PARK & RIDE
Pre-departure info
availability and connections 
Variable Message Signs at key decision 
making points
AIRPORT PARK & RIDE
Clear and intuitive signage in airport 
and precinct
15

NZ Transport Agency - Programme Business Case - Auckland Airport Access
peak hour capacity vs demand
Peak hour capacity v demand
With programme interventions
16,000
2028
2038
Mass Transit North 
introduced/SH20a-
RTN East 
introduced/Increase 
2020
SH20b connection
Mass Transit Service
14,000
2020 Programme 
introduced
2028
SH20a-SH20b connection &
2025
12,000
SH20a update completed
2018
SH20b widening 
2025
Construction impacts 
with HOV lanes 
(Landing Drive signalisation) 
completed
HOV lane introduced
Construction 
impacts
10,000
(Mass Transit
2024
-3 years)
2018
SH20b 
Increase reach & 
construction
frequency of a range  
8,000
bus services
People per hour
6,000
4,000
2,000
0
2013
2018
2023
2028
2033
2038
2043
Northern Access 
Eastern Access 
Bus Services
Mass Transit North
RTN East
Demand 
via SH20a
via SH20b
Demand Source: ART Scenario I9 Forecasts
16

xxxx
SH20a Peak Hour Capacity vs Demand
xxxx
2018
SH20a Peak Hour Capacity vs Demand
2028
2036
Increase 
bus services
Mass Transit 
Increase frequency
2018
North introduced
2028
2036
Increase 
10,000
bus services
Mass Transit 
Increase frequency
2028
North introduced
2018
2025
SH20a upgrade 
10,000
Construction 
NZ Transport Agency - Programme Business Case - Auckland Airport Access
completed
8,000
20172028
Construction 
impacts (Landing 
impacts
2018
Drive signalisation) 
2025
Increase 
(Mass Transit
SH20a upgrade 
HOV lane 
Construction 
frequency
-3 years)
completed
introduced
8,000
2017
Construction 
impacts (Landing 
Drive signalisation) 
6,000
impacts
Increase 
(Mass Transit
HOV lane 
frequency
-3 years)
introduced
peak hour capacity vs demand
xxxx
SH20a Peak Hour Capacity vs Demand
6,000
4,000
2018
2028
2036
4,000
People per hour
Increase 
bus services
Mass Transit 
Increase frequency
2,000
North introduced
10,000
People per hour
2028
2,000
2018
2025
0
xxxx
SH20a upgrade 
SH20a Peak Hour Capacity vs Demand
Construction 
completed
8,000
2017
Construction 
xxxx
impacts (Landing 
impacts
SH20a Peak Hour Capacity vs Demand
Drive signalisation) 
(Mass Transit
0
2013
2018
2023
2028
2033
Increase 
HOV lane 
frequency
2038
introduced
2043
-3 years)
2018
2028
2036
2018
Increase 
Northern Access 
Bus Services
Mass Transit North
6,000
Demand 
2013
2018
2023 bus services
2028
2028
Mass Transit 2033
2036
2038
Increase frequency
via SH20a
2043
Increase 
North introduced
10,000
bus services
Mass Transit 
Increase frequency
Northern Access 
North introduced
Bus Services
Mass Transit North
SH20b Peak Hour Capacity vs Demand
2028Demand 
10,000
via SH20a
4,000
2018
10,000
2028 2025
SH20a upgrade 
2018
Landing Dr 
SH20b Peak Hour Capacity vs Demand
completed
8,000
2017
construction
2025
SH20a upgrade 
People per hour
 Hov lane 
LRT 
2038
Landing Dr 
completed
8,000
10,000
2017
Increase 
introduced
construction
construction
2,000
frequency
2020
 Hov lane 
LRT 
RTN East introduced
Increase 
introduced
8,000
construction
2038
frequency 6,000
2018
Increase 
frequency
2020
6,000
Increase bus 
RTN East intr
2025
8,000
oduced
0
services
Increase 
2024
2018
frequency
6,000
SH20b upgrade 
4,000
SH20b upgrade & 
completed
Increase bus 
2025
Pukaki Bridge 
2013
2018
2023
2028
2033
2038
2043
4,000
services
2024
2017
widening construction
6,000
SH20b upgrade 
SH20b Peak Hour Capacity vs Demand
People per hour
4,000
SH20b upgrade &  Increase 
completed
Pukaki Bridge 
2017
2,000
frequency
People per hour
widening construction
10,000
2,000
4,000
Increase 
People per hour
frequency
2038
2,000
0
2020
8,000
RTN East introduced
People per hour
0
2018
Increase 
frequency
2,000
2013
2018
2023
2028
2033
2038
2043
0
SH20b Peak Hour Capacity v Demand
Increase bus 
2025
2013
2018
2023
2028
2033
2024
xxxx 2038
2043
services
6,000
SH20a
Bus Services
SH20a Peak Hour Capacity vs Demand
Mass Transit North
Demand 
SH20b upgrade 
SH20b upgrade & 
completed
0
10,000
2013
2018
2023
2028
2033
2038
2043
Pukaki Bridge 
SH20a
Bus Services
Mass Transit North
Demand 
2017
widening construction
2038
2018
2013
2018
2023
2028
2020
Eastern Access 
2028
2033
2036 Bus Services
RTN East 4,000
Increase 
Demand 
2038
2043
frequency
via SH20b
8,000
Increase 
RTN East introduced
bus services
Increase bus 
Mass Transit 
Increase frequency
Eastern Access 
2018
services
North introduced
Bus Services
RTN East
Demand 
People per hour
10,000
via SH20b
Increase bus 
2025
2,000
2028
2026
services
6,000 2018
Pukaki Bridge 
SH20a upgrade 
SH20b 
2025
Landing Dr 
2019
widening construction
completed
upgrade 
8,000
2017
2017
construction
completion
 Hov lane 
LRT 
0
Increase 
introduced
Upgrade 
construction
frequency
4,000
Increase 
Puhinui Rd 
frequency
construction
6,000
2013
2018
2023
2028
2033
2038
2043
17
People per hour
2,000
Eastern Access 
Bus Services
RTN East
Demand 
via SH20b
4,000
0
People per hour
2,000
2013
2018
2023
2028
2033
2038
2043
0
SH20b
Bus Services
RTN East
Demand 
2013
2018
2023
2028
2033
2038
2043
SH20a
Bus Services
Mass Transit North
Demand 

NZ Transport Agency - Programme Business Case - Auckland Airport Access
2020 programme effectiveness
effect of 2020 programme on public transport accessiblity to the airport & 
surrounding area
ABILITY TO TRAVEL TO AUCKLAND AIRPORT WITHIN 45 MINUTES at peak: 
ABILITY TO TRAVEL TO AUCKLAND AIRPORT WITHIN 45 MINUTES at peak:  
current 
2020 programme
takapuna
takapuna
city centre
city centre
botany
botany
new lynn
new lynn
manukau
manukau
pukekohe
pukekohe
Source: Google real travel time estimates (car). Actual journey time data from AT (bus).
Source: Google real travel time estimates (car). Actual journey time data from AT (bus). GIS travel time analysis
18