Thank you for contacting the New Zealand Customs Service. This is an automatic reply to let you know that we have received your correspondence.

If your correspondence relates to an Official Information Act request, we will consider and respond to your request in accordance with the Official Information Act 1982 (the Act). Under section 15(1) of the Act, we are required to make and inform you of our decision on your request as soon as reasonably practicable and in any case not later than 20 working days after the day on which your request is received.  If you would like to calculate the timeframe, you can use the Ombudsman's online calculator here: http://www.ombudsman.parliament.nz/

 

If we need to clarify, or transfer your request, or extend the timeframe for response, we will contact you shortly. If more than 20 working days are needed due to the potential workload and/or consultations involved in answering your request, we will notify you accordingly.

 

Please note, we publish some of our Official Information Act responses on our web site. We will not publish your name or contact details.