1 December 2025
Anatoly
[FYI request #32812 email]
Tēnā koe Anatoly
Your request for official information, reference: HNZ00103315
Thank you for your email on 11 November 2025, asking Health New Zealand | Te Whatu Ora for
the following under the Official Information Act 1982 (the OIA):
Under the Official Information Act 1982, I respectfully request the following information
relating to the provision and oversight of mental health and addiction services in the Hauora
a Toi Bay of Plenty region:
1. Any internal audit reports, policy compliance reviews, or quality assurance assessments
conducted between 1 July 2019 and 30 June 2024 relating to mental health and addiction
services in Hauora a Toi Bay of Plenty.
2. Any reports, briefings, or correspondence to regional or national leadership identifying
risks, non-compliance, or overdue policy reviews within this service area.
3. The number and type of reported clinical incidents, adverse events, or SAC-rated
events associated with mental health and addiction services from 1 July 2024 to 30 June
2025 (please provide where available, a high-level summary of themes or contributing
factors identified through incident reviews.)
4. The number and percentage of referrals declined, not accepted, or redirected by mental
health and addiction services (please provide where available - Age group, ethnicity,
Reason for non-acceptance)
Response
On 21 November 2025, Health NZ emailed you and advised that your request as currently framed
wil be very difficult to meet without substantial collation or research. Health NZ also provided
advice on how you may wish to refine your request in a way that would allow us to respond. We
asked you to let us know by 28 November if you were wil ing to refine your request.
As we have not received a refined request, I am refusing your request under section 18(f) of the
OIA, as the information requested cannot be made available without substantial collation and
research. I have considered whether fixing a charge for the supply of the information or extending
the timeframe for a response would enable Health NZ to respond. I do not consider that either
option would remove the impact that supplying the information would have on our other operations.
Health NZ would be happy to consider a new more refined request.
How to get in touch
If you have any questions, you can contact us at
[email address].
If you are not happy with this response, you have the right to make a complaint to the
Ombudsman. Information about how to do this is available at
www.ombudsman.parliament.nz or
by phoning 0800 802 602.
Nāku iti noa, nā
Danielle Coe Manager (OIAs) – Government Services
Health New Zealand | Te Whatu Ora
