2023 Accom Critical Incidents response booklet.pdf

Critical Incidents and
Emergency Response
in
University of Auckland
Student Accommodation

For any immediate danger, call the police/ambulance/fire on 111, and then University Security
on 0800 373 7550 (external and mobile phones)/ 966 (internal).

UoA Emergency response information

Critical Incidents and Emergency Response in Student Accommodation
Page 1 of 17

Introduction
The University of Auckland (UoA) is committed to providing a supported, safe and secure environment
for all students residing in University Accommodation. The Codes of Practice for the Pastoral Care of
Students (international and domestic) require the University to have protocols and practices in place to
guide the management of a variety of incident types for students in University Accommodation. These
include student critical incidents, hall-wide and University-wide incidents, and civil defence
emergencies that may impact the community beyond the University.

While the University has comprehensive policies and guidelines in place for critical incidents and
emergency responses, this document provides the additional steps to be considered when the affected
student or students reside in University accommodation.

Critical Incidents and Emergency Response in Student Accommodation
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Incident Management in Accommodation - process
overview
Conduct and welfare incident classification:

Incident
Level 1
Level 2
Level 3
Level 4
Classifications:
Incident type:
Low
Medium
High
Critical

A minor incident

A critical incident
Incident
with very low
A minor incident
A major incident
with significate
with little to some with high impact
impact or risk,
description:
impact or risk,
minimal follow up
impact or risk
or risk
such as life in
danger

Conduct and welfare incident flowchart:

Event
Assess situation
and make safe

Wellbeing or
Property issue?
emergency
concern?

Yes - Call
No - Treat as
Call emergency
security
wellbeing concern
services

On-call
Call level 2 on
maintenance
call

No need to
Level 3 notifiable
Resolved
escalate to Level
incident, refer up
3
Level 3 to

determin if
Incident logged
Call Security
Student Critical
incident?

Yes - SCRIP
No - managed in-
Call resolved
enacted
hosue
Follow advice

IMT Takes over
Call resolved

Complete
incident report

Close

Critical Incidents and Emergency Response in Student Accommodation
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Student Critical Incidents
What is a Student Critical Incident?

A student critical incident is an unplanned or unforeseen traumatic event affecting a student or
students which has an impact upon the University of Auckland (UoA), its staff, its students and
potentially the wider community. The incident may happen on or off campus. This document is for
reference for staff involved in responding to critical incidents and emergencies when an incident occurs
within student accommodation, creates hall-wide disruption, or involves a current resident or UoA
Accommodation staff member.

The University’s Student Critical Incident Response Plan (SCIRP) is activated under the following
circumstances:
▪  death of a student
▪  assault or serious injury of a student
▪  serious mental health episode or attempted suicide of a student
▪  arrest of a student
▪  notifiable infectious illness/disease
▪  student out of touch or missing
▪  civil or family disaster in a student’s home region
▪  student critical incident overseas

This document provides information for additional steps to be taken by accommodation staff when the
affected student or students reside in University accommodation.

Critical Incidents and Emergency Response in Student Accommodation
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Critical Incident Response – Roles & Responsibilities of Accommodation Staff

On-Call levels and reasons for escalations

On-Call
Responder:
Responder roles:
Reasons to escalate to this level:
Level 1
Most enquiries and issues can be resolved at level 1. This is likely to be generalist support
Resident Adviser, Receptionist,
and/or advice to students. Level 1 staff will have the ability to triage and refer up to level
responder
Administrator, Night Supervisor
2.
Level 2
Resident Coordinator or Resident
Issues that would be escalated to level 2 are: threat to safety, illness, building issue,
external support service onsite, mental health issue, damage, high level conduct, welfare
responder
Manager
concern, complaints.
Level 3
Head of Operations or Associate
Issues that would be escalated to level 3 are: hospitalisations, infectious illnesses,
assault, illegal activity, building evacuations, critical medical/mental health issues, &
responder
Director
conduct, critical welfare concerns, emergency, critical complaints, media inquiries.
Level 4

Issues that would trigger the University Critical Incident Plan are: missing students, loss
University Critical incident plan
of life, critical threats (bomb, active shooter, etc), facilities unsafe for occupancy, civil
responder
defence matters.

Critical Incidents and Emergency Response in Student Accommodation
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On-Call staff responsibilities:

Level 1 – first
Level 2 – onsite
Level 3 – advice &
Resident Manager
Head of Operations
Associate Director
responder
person in charge
escalation
post incident
post incident
post incident

Strategic reporting up into
Support for on-site team,  the University, support
Ensures university policy
Immediate actions to
Takes on ownership of the
ensuring that post-incident
and procedure are being
Wellbeing of affected staff
provided to
identify, triage/make safe  incident on the ground and
care is being followed,
adhered to and staff
and residents with focus on
Accommodation team, will
and refer up
advice for level 1 staff
review process and
support
post-incident care
own communications
incident
from Accom to external
parties.


  Quality assurance of
  Applies first aid or
  Advises on procedure    Leads internal advice    Establishes who
  Point of escalation
the process
triage required
and policy – specific
on policy and process
might be affected
for post-care
  Reporting up to senior
  Summons
advice to situation
  Will refer and
and need post-care
  Quality assurance of
leadership of the
assistance, utilises
  Leads and co-
initiate the critical
  Works with
the management of
University
bystanders
ordinates the
incident procedure
University services
the incident
  Conducts
  Emergency Calls
response on the
  Assesses whether to
on wellbeing plans
  Support for on-site
investigations,
(if required) 1-111
ground if needed
call Emergency
  Considers best
staff, incl.
share learnings,
and University
  Refers up to
Contact
interests of
temporary
carries out remedial
Security
Level 3 on call if
resourcing
  Assesses
resident and
actions
0800 373 7550
required (level 3
safety/best
community
  Management of
or above
other internal
  Media Liaison
  Refers and seeks
interests of
  Self-care
incident)
university partners,
  Will sit on any IMT
advice from level 2
student
  Reporting of the
such as property,
formed
on call
  Liaises with external
/privacy
incident in
agencies where
IT, Te Papa Manaaki
database
appropriate
  Will work with
and liaise with
  Closes the incident
  Refreshes
  Supports on the
internal
relevant
ground staff
university
student safety
  Identifies
partners
key messages
witnesses and
(security, ITS,
affected people
Media etc)
  Task an RA to
establish a
quiet room if
required

Critical Incidents and Emergency Response in Student Accommodation
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Specific considerations for types of critical incidents

Death of a student in Accommodation (where the death has occurred in an Accommodation
facility)
  Immediate priorities
Other considerations
▪
Call emergency services (Police, paramedics,
▪
Providing support to flatmates and friends of the
etc.)
deceased
▪
Notify the Level two on call staff member
▪
Communications to the Accommodation
(Resident Coordinator or Resident Manager)
community
who will escalate to the Level 3 on call staff
▪
Instructions on where to direct media inquiries
member (Head of Operations or Associate
to all staff (Direct Media Enquiries to
Director, Campus Life). Where the Level 3 on
Communications (Media & Comms Manager)
call is the HoO, they will inform the AD
▪
Work with IMT on supporting family to collect
Accommodation who notifies the Director
belongings
Campus Life, and the Student Critical Incident
▪
Work with University on a blessing of the space
Response Plan is activated.
▪
Ongoing support for staff and students via
▪
Contact Security – they will secure the scene
UHCS, Te Papa Manaaki & EAP
including the body until Police arrive
▪
Ask onsite staff (RAs or Reception) to keep
students away from the area
▪
Establish a quite space in the Residence for
reflection, with a staff member present

Death of a student in Accommodation (where the death has not occurred in an
Accommodation facility)

▪  Notify the Level two on call staff member (Resident Coordinator or Resident Manager) who will
escalate to the Level 3 on call staff member (Head of Operations or Associate Director, Campus
Life). Where the Level 3 on call is the HoO, they will inform the AD Accommodation who notifies
the Director Campus Life, and the Student Critical Incident Response Plan is activated.
▪  Provide support to flatmates/floormates/friends in the Residence
▪  Work with the family on collection of belongings
▪  Work with University on blessing of the student’s space
▪  Direct Media Enquiries to Communications (Media & Comms Manager)
▪  Ensure ongoing support plan for students via UHCS and Te Papa Manaaki

Assault or serious injury of a student in Accommodation

Immediate priorities
Other considerations
▪
Call emergency services (Police, paramedics,
▪
Secure the area until the Police and/or Security
etc.)
say it is safe to return/re-enter
▪
Call UoA Security
▪
Work with UoA Security on any security footage
▪
Administer first aid as needed, and as safe
material for external parties
▪
Notify the Level two on call staff member
▪
Work on communications to the
(Resident Coordinator or Resident Manager)
Accommodation community
who will escalate to the Level 3 on call staff
▪
Inform Media & Comms Manager for public
member (Head of Operations or Associate
inquiry
Director, Campus Life). Where the Level 3 on
▪
Work with Property Services on any repairs
call is the HoO, they will inform the AD
required
Accommodation who notifies the Director
▪
Work with Cleaning team if there are any
Campus Life, and the Student Critical Incident
specialised cleaning requirements
Response Plan is activated.
▪
Develop welfare plan for the student if/when
▪
Ensure a safe space for the student and
they return to Accommodation
attending staff member
▪
Ensure a staff member is available to support
any witnessing students

Critical Incidents and Emergency Response in Student Accommodation
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Serious mental health episode or attempted suicide of a student

Immediate priorities
Other considerations
▪
Call emergency services, if needed
▪
Ensure the student and any witnesses are
▪
Administer first aid as needed, and if safe to do
referred to UHCS/Te Papa Manaaki
so
▪
Work with Cleaning team if there are any
▪
Enlist additional staff to protect the life of the
specialised cleaning requirements
affected student and to safeguard others
▪
Develop welfare plan for the student if/when
▪
Notify the Level two on call staff member
they return to Accommodation
(Resident Coordinator or Resident Manager)
▪
Provide post-incident support to attending
who will escalate to the Level 3 on call staff
student staff members through UHCS or EAP
member (Head of Operations or Associate
Director, Campus Life). Where the Level 3 on
call is the HoO, they will inform the AD
Accommodation who notifies the Director
Campus Life, and the Student Critical Incident
Response Plan is activated
▪
Ensure that the space is safe for remaining
students
▪
Provide details of emergency contact to Level 3
on call staff member

Arrest of a student in Accommodation

▪  Notify the Level two on call staff member (Resident Coordinator or Resident Manager) who will
escalate to the Level 3 on call staff member (Head of Operations or Associate Director, Campus
Life). Where the Level 3 on call is the HoO, they will inform the AD who notifies the Director
Campus Life, and the Student Critical Incident Response Plan is activated.
▪  Work with level 3 on call staff member to develop internal communications to residents (if a
public arrest)
▪  Inform Media Relations team for any public inquiry
▪  Call emergency contact, where appropriate

Notifiable infectious illness/disease

▪  Isolate the students (and any flatmates if needed)
o  Isolate a bathroom
o  Isolate the flat
o  Provide waste hazard bags
▪  Use PPE (facemask, gloves, googles, apron)
▪  Notify the Level two on call staff member (Resident Coordinator or Resident Manager) who will
escalate to the Level 3 on call staff member (Head of Operations or Associate Director, Campus
Life). Where the Level 3 on call is the HoO, they will inform the AD Accommodation who notifies
the Director Campus Life, and the Student Critical Incident Response Plan is activated.
▪  Notify Medical Lead of the University Health and Counselling Services, who will notify the DHB
▪  Call Emergency Services if needed
▪  Work with University Internal communications team for communications to University
community
▪  Ensure staff know where to refer all inquiries to Communications

Student in Accommodation out of touch or missing

▪  Check the student’s bedroom
▪  Try calling the student
▪  Talk to the student’s friends

▪
Talk to the student’s RA

Critical Incidents and Emergency Response in Student Accommodation
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▪  Check social media
▪  Ask Security, Access Control, or reception staff to check swipe card access
▪  Reach out on social media where possible
▪  Notify the Level two on call staff member (Resident Coordinator or Resident Manager) who will
escalate to the Level 3 on call staff member (Head of Operations or Associate Director, Campus
Life). Where the Level 3 on call is the HoO, they will inform the AD Accommodation who notifies
the Director Campus Life, and the Student Critical Incident Response Plan is activated.
▪  Help to establish the student’s last known whereabouts
o  Inspect CCTV footage (Safety and Security Manager)
o  If the student lives in a catered hall, find out when they were last in the hall dining room
(via Head of Operations / Associate Director only) via Campus Card Office
o  Activate WiFi check via on-call Connect (only able to be done by Head of Operations
and/or Associate Director)

Civil or family disaster in a student’s home region

▪  Offer a message of support to residents
▪  Find out where any NZ based community support might be
▪  Connect students to support with UHCS and Te Papa Manaaki
▪  Notify the Level two on call staff member (Resident Coordinator or Resident Manager) who will
escalate to the Level 3 on call staff member (Head of Operations or Associate Director, Campus
Life). Where the Level 3 on call is the HoO, they will inform the AD Accommodation who notifies
the Director Campus Life, and the Student Critical Incident Response Plan is activated.
▪  Link International Students with the Manager of International Student Support
▪  Ensure support for students who might need to return home in the form of early withdrawal, or
assistance with the International Office in booking flights
▪  Provide information to student staff on how best they can support and refer to appropriate
services

Student critical incident overseas

Immediate priorities – if Accommodation is
first to be informed
Other considerations
▪
Notify the Level two on call staff member
▪
Develop communications to the wider
(Resident Coordinator or Resident Manager) who
community
will escalate to the Level 3 on call staff member
▪
Work with the student’s family to send
(Head of Operations or Associate Director,
belongings back
Campus Life). Where the Level 3 on call is the
▪
Work with the University on a blessing of the
HoO, they will inform the AD Accommodation
space
who notifies the Director Campus Life, and the
▪
Develop welfare plan for any flatmates/close
Student Critical Incident Response Plan is
friends
activated.
▪
Ensure staff know where to refer media
▪
Provide support to any affected friends,
enquiries
flatmates etc.

Family and relationship violence

Domestic relationships include: married couples; unmarried couples; gay, lesbian and gender
diverse couples; children; family; anyone in a close relationship; flatmates or others who ordinarily
share a household or people who live in University accommodation.
Family violence refers to domestic and relationship violence.
Resources:
Family and Relationship Violence and Abuse Prevention and Management Guidelines

Critical Incidents and Emergency Response in Student Accommodation
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Equity's responding effectively resources

Immediate priorities – if Accommodation is
first to be informed
Other considerations
▪
Show empathy to the student, establish the
▪
Are there any cultural considerations that need
situation and assess the risk
to be considered?
▪
If immediate danger call 111
▪
Are there children or other family members that
▪
Notify the Level two on call staff member
need to be catered for/supported?
(Resident Coordinator or Resident Manager) who
▪
If they are in shared accommodation, ensure
will escalate to the Level 3 on call staff member
there is a plan to locate personal items safely
(Head of Operations or Associate Director,
Campus Life). Where the Level 3 on call is the
HoO, they will inform the AD Accommodation
who notifies the Director Campus Life
▪
The University’s Family and Relationship
guidelines to be implemented
▪
Provide support to the student with University
resources or community resources
▪
If needed source temporary accommodation in
Accommodation in another building
▪
Work on a personal safety plan

Critical Incidents and Emergency Response in Student Accommodation
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Emergency Response
The University’s Emergency Response booklet details procedures to be followed under the following
circumstances:
▪  fire
▪  medical emergency
▪  emergency first aid
▪  power failure
▪  gas leak
▪  hazardous material spillage
▪  suspicious activity
▪  threat to personal safety
▪  active armed offender
▪  bomb threat
▪  suspicious mail
▪  natural disaster
▪  dealing with casualties

In all instances Accommodation staff should call Emergency Services, UoA Security and then Level 2/3
on call.

UoA Alert

If there is an emergency at the University of Auckland you need to know about it quickly and directly.
Downloading the UoA Alert app will ensure you receive University emergency information promptly.

What kind of emergency information does the UoA Alert communicate?

UoA Alert will cover information about campus closures and major power outages, to bomb threats, fire
and earthquakes. It has been designed specifically for the University, and will send mobile phone
notifications via sound alerts and written home screen alerts on phones with the app installed.

The information sent will give you rapid and accurate knowledge of the situation and any relevant
instructions. This will enable you to make informed decisions and act quickly.

Critical Incidents and Emergency Response in Student Accommodation
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Accommodation Emergency Resources

Civil Defence
Evacuation
Property
cabinet
Quiet room
Locations
Buddy Property
Nearest AED
Open safe zone
Grafton Hall
N/A
Music room (645-
Grafton Hall car park
O’Rorke Hall
Grafton Hall Reception
Auckland Domain
B22)
or volleyball court
(645-G20)
TV lounge (614-
Opposite O’Rorke
O’Rorke Hall Reception
O’Rorke Hall
Carpark (614P-B204)  0270)
Hall
Grafton Hall
(614-0172)
Albert Park
University Hall –
Level G corridor
TV lounge (440-
Outside Elim school
Waipārūrū Hall
University Hall level G
Albert Park
Towers
(440-G00L1)
0104)
of art
corridor (440-G00L1)
Whitaker study room
442 TV lounge (442-
Outside Empire
University Hall -
Waipārūrū Hall
Waipārūrū Hall
(603-0442)
B210)
apartments
Towers
reception (442-0010)
Albert Park
55 Symonds Lobby
55 Symonds
N/A
TV lounge (616-B20)
89 Airedale Street
UniLodge Whitaker
(616-Lift)
Albert Park
Carlaw Park Student
831 (831-100L1) and  Study room (833-
Outside of Carlaw
Grafton Hall &
Carlaw Park Common
Auckland Domain
Village
834 (834-100L1)
0210)
Park Student Village
Student Flats
kitchen (833-0112)
10s House study
Across the street
Grafton Hall or
Grafton Hall Reception
Grafton Student Flats  N/A
room (632-120)
from each residence
O’Rorke Hall
(645-G20)
Auckland Domain
Goldie Estate
Study Room (684-
N/A
Outside of the tasting  Goldies Estate
Waiheke Recreation
Vineyard field
Homestead
0102)
room
Winery
centre
Te Tirohanga o te
TV lounge (818-
Infront of Copthorne
Carlaw Park Student
Carlaw Park Common
Tōangaroa
N/A
B106)
(150 Anzac Avenue)
Village
kitchen (833-0112)
Albert Park
University Hall –
UHT Level G corridor
Common room (436-
Outside Elim School
Waipārūrū Hall
University Hall level G
Albert Park
Apartments
(440-G00L1)
0201)
of art
corridor (440-G00L1)
Study Room (450-
55 Symonds Lobby
UniLodge Whitaker
N/A
G06)
Whitaker Place
55 Symonds
(616-Lift)
Albert Park
Common room (434-
University Hall
University Hall level G
Waikohanga House
N/A
Bottom of Carpark
Albert Park
G-02)
Apartments
corridor (440-G00L1)
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Accommodation Utilities Information

After hours
After hours
Property
Gas
Water mains
Master keys
Contractor keys
maintenance
cleaner
Grafton Hall Loading
Graton Hall Loading
4 Master Keys (645-
8 Contractor Swipes
Cushman & Wakefield
Grafton Hall
United Cleaning
via UoA Security 0800
Dock (644-G54)
Dock (644-G54)
Mailroom)
(645-Mailroom)
3737 599
Services 09 3799693

OH (Main): Bldg.

614, 10 Mount St.,

Carpark

Cushman & Wakefield
O’Rorke Hall
OH (Kitchen): Bldg.
Sprinkler Valve room
3 Master Keys (614-
4 Contractor Swipes
United Cleaning
via UoA Security 0800
614, 10 Mount St.,
(614-Carpark)
175)
(614-175)
3737 599
Services 09 3799693
Kitchen
entrance/Loading
space
UHT Loading Gate
University Hall –
Cushman & Wakefield
Entrance (Bldg. 440,
440-109, Loading
2 Master Keys (440-
2 Contractor Keys
United Cleaning
Towers
via UoA Security 0800
SE entrance)
Dock
G-03A)
(G-03A)
3737 599
Services 09 3799693

Contractor  Keys
Master Keys #112-
Cushman & Wakefield
Waipārūrū Hall
Bldg. 441, Whitaker
441-00252
#116-139 (442-
United Cleaning
via UoA Security 0800
Pl.
115 (442-002E)
Services 09 3799693
002E)
3737 599

55 Symonds,
55 Symonds, NW
2 Master Keys (616-
5 Contractor keys
Aqua Heat 0800
That’s Clean 0800
55 Symonds
Sprinkler Valve Room
exterior entrance
(616-B003)
Office)
(616-Office, UL Safe)
278269
020 699

831-004 (Carpark)

831-008 (Carpark)
3 fronts x 2

Carlaw Park Student
19 Nicholls Lane, Car
834-005 (Carpark)
Cushman & Wakefield
Y01 & Y02 (833-104,
Y04 x 2 (833-104)
United Cleaning
via UoA Security 0800
Village
park entrance
835-005 (Carpark)
3737 599
Services 09 3799693
837-005 (Carpark)
Cab D)
836-007 (Carpark)

10 House: 10 Carlton  10 House: 10 Carlton
50 House: 2

Gore Rd., Front
Gore Rd., Front
Contractors

50 House: 2 Masters

Entrance
Entrance
62 House:

50 House: 50
50 House: 50
62 House: 2 Masters
Contractors
Cushman & Wakefield
Grafton Student Flats  Seafieldview Rd.,
Seafieldview Rd.,
10 House: 2 Masters
10 House:
United Cleaning
via UoA Security 0800
Services 09 3799693
Roadside
Roadside
70 House: 2 Masters
Contractors
3737 599
62 House: 62
62 House: 62
(645-Mailroom)
70 House:
Seafieldview Rd.,
Seafieldview Rd.,
Contractors
Roadside
Roadside
(645-Mailroom)
Goldie Estate
Bottles connected
1 Master (645-
1 Contractor (645-
UoA Security 0800
UoA Security 0800
Homestead
next to the house
Rainwater in a tank
Mailroom)
Mailroom)
3737 599
3737 599
  Critical Incidents and Emergency Response in Student Accommodation
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Te Tirohanga o te
Bldg. 818, 128 Anzac
818-B5 (Beach Rd.
4 Contractor (818-
Aqua Heat 0800
That’s Clean 0800
Tōangaroa
Ave., Roadside
bldg.)
4 Master (818-Office)  Office, UL Safe)
278269
020 699
Bldg. 436, 14
Bldg. 436, 14
University Hall –
Cushman & Wakefield
Whitaker Pl.,
Whitaker Pl.,
2 Master Keys (440-
2 Contractor Keys
United Cleaning
Apartments
via UoA Security 0800
Roadside (carpark)
Roadside (carpark)
G03A)
(440-G03A)
3737 599
Services 09 3799693

Bldg. 450, 5
Aqua Heat 0800
That’s Clean 0800
UniLodge Whitaker
Whitaker Pl., SW
Sprinkler Valve Room  2 Master Keys (450-
5 Contractor keys
exterior entrance
(450-B005)
Office)
(450-Office)
278269
020 699

Bldg. 436, 44
Sprinkler Valve Room  2 Master Keys (440-
2 Contractor Keys
Cushman & Wakefield
Waikohanga House
Symonds St.,
United Cleaning
via UoA Security 0800
Services 09 3799693
Roadside
(436-G04)
G03A)
(440-G03A)
3737 599
  Critical Incidents and Emergency Response in Student Accommodation
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Emergency contact numbers

Service
Number
Emergency Services

Ambulance, Fire, Police
111

Non-emergency Services
105
Police
Auckland Hospital Emergency Department

2 Park Road,
09 367 0000
Grafton
Accident and Medical Clinic

Quay Med Health Care and Accident Emergency Centre
09 919 2555
68 Beach Road, Auckland Central

White Cross – Ponsonby
09 360 0481
202 Ponsonby Road, Ponsonby
Healthline

0800 611 116
Out of hours Registered Nurse
Emergency Mental Health Service
24/7 emergency mental health crisis helpline
0800 800 717
National Mental Health Line
call 0800 173 7173

Non-emergency - free to all New Zealanders
or txt 1737
Suicide Crisis Line

0508 828 865
Free 24/7 access to counsellor
Auckland Sexual Abuse Help

24/7 Crisis Line
09 623 1700
Lifeline

0800 543 354
Free 24/7 access to counsellor
Auckland Central Police Station

13-15 College Hill,
09 302 6400
Freemans Bay
Victim Support Contact Centre 24/7
0800 842 846
Auckland Sexual Health Services

Sexual Health Treatment and Counselling
0800 739 432
Building 7, Floor 3, (Entry via Building 4)
Greenlane Clinical Centre, Greenlane West

Critical Incidents and Emergency Response in Student Accommodation
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Accommodation contact numbers

Duty Cell Phone
Residence
number
Building number  Address
55 Symonds
027 405 0442
616
55 Symonds St, Auckland
Carlaw Park Student
Village
027 707 9813
831-837
19-26 Nicholls Lane, Parnell
Goldies Homestead
Residents’ landline
09 372 5427
684, 687
18 Causeway Rd, Waiheke Island
Grafton Hall &
623, 628, 629, 632,
Student Flats
021 476 069
643-646
10A Carlton Gore Road, Grafton
Waipārūrū Hall
021 989 638
601-603 & 441-442  35 Whitaker Pl, Auckland
O’Rorke Hall
021 989 637
614
16 Mount St, Auckland
Te Tirohanga o Te
Tōangaroa
027 233 4612
818
128 Anzac Ave, Auckland
UniLodge - Whitaker  027 295 3926
450
5 Whitaker Pl, Auckland
University Hall &
Waikohanga House
027 544 2520
434, 436, 440
30 Whitaker Pl, Auckland

Role
UoA Cell phone
On call level
Associate Director (Accommodation)
021 581 652
Level 3/4
Head of Operations
027 707 9814
Level 3
Buildings Manager
027 577 5478
Subject matter expert
Resident Manager - Carlaw
027 707 9815
Level 2
Resident Coordinator - Carlaw
027 535 2247
Level 2
Resident Manager – UniHall
027 660 7001
Level 2
Resident Coordinator - UniHall
021 273 4046
Level 2
Resident Manager – Waipārūrū
027 404 6285
Level 2
Resident Coordinator - Waipārūrū
021 270 5105
Level 2
Resident Coordinator - Waipārūrū
027 358 2905
Level 2
Resident Manager – Grafton
027 405 0041
Level 2
Resident Coordinator - Grafton
027 557 3140
Level 2
Resident Manager – O’Rorke
027 292 9319
Level 2
Resident Coordinator – O’Rorke
027 279 6642
Level 2
Resident Manager – UniLodge South
027 886 2671
Level 2
Resident Manager – UniLodges North
027 556 7507
Level 2
Resident Coordinator - UniLodge
027 380 1469
Level 2
University Security
0800 3737 599
Subject matter expert

Critical Incidents and Emergency Response in Student Accommodation
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