From: Shaun McKenzie
s 7(2)(a)
Sent: Thursday, 10 November 2022 9:42 pm
To: Information Management Team <[Hutt City Council request email]>
Subject: [EXTERNAL] Re: Westpac fee when using online payment portal
Good Evening,
Thank you for the response.
Follow up requests:
1. All emails related to my original request sent or received by Hutt City Council.
2. Council's plan to communicate the error to rate payers and how the refunds will be
processed
Regards,
Shaun
From: Information Management Team <[Hutt City Council request email]>
Sent: Tuesday, November 8, 2022 17:10
To:
s 7(2)(a)
Subject: Westpac fee when using online payment portal
Kia ora Shaun
Please find attached Hutt City Council’s response to your information request of 13 October 2022.
Regards, Susan
Ngâ mihi
Susan Sales Ringa Āwhina Tāhūhū ki Te Koromatua | Senior Advisor
Te Kaunihera o Te Awa Kairangi | Hutt City Council, 30 Laings Road, Private Bag 31912, Lower Hutt 5040, New
Zealand
Paetukutuku: www.huttcity.govt.nz
under the Local Government Official Information and Meetings Act
Released
From: Information Management Team <[Hutt City Council request email]>
Sent: Monday, 17 October 2022 12:48 pm
To: Susan Sales <[email address]>
Subject: FW: [EXTERNAL] Westpac fee when using online payment portal
From: ContactHCC <[email address]>
Sent: Friday, 14 October 2022 4:44 pm
To: Information Management Team <[Hutt City Council request email]>
Subject: FW: [EXTERNAL] Westpac fee when using online payment portal
From: Shaun McKenzie
s 7(2)(a)
Sent: Thursday, 13 October 2022 4:29 PM
To: ContactHCC <[email address]>
Subject: [EXTERNAL] Westpac fee when using online payment portal
Hi
I've noticed that both Hutt City Council and Porirua City Council both use the payments
online portal for handling online payments. Both Councils also include a Westpac fee when
using the online portal. Porirua City Council have an additional charge of 1.9%, while Hutt
City Council is 2.1% (attached below are images from each councils payment page).
My questions are:
1. Why are Hutt City rate payers paying a higher fee than Porirua rate payers?
2. Has the council attempted to negotiate a lower fee with Westpac? If yes, I would like
to request a copy of communication between the council and Westpac about this. If
no, then why not?
3. Has anyone raised the Westpac fee as a complaint with the council before? If yes,
how many complaints and what dates were they raised.
Regards
Shaun under the Local Government Official Information and Meetings Act
Released
under the Local Government Official Information and Meetings Act
Released
