27 October 2021 
 
Richard Hart 
[FYI request #16917 email]  
 
Tēnā koe Richard  
 
 
Your Official Information Act request, reference: GOV-014330 
Thank you for your email of 28 September 2021, asking for the following information under the Official 
Information Act 1982 (the Act): 
 
1.  The number of people that are part of the group with access to information submitted through 
the assisted recovery email address ([email address]) 
 
Our Response  
All of our 420* Assisted Recovery staff have access to the [email address] email address. 
There is a separate email address that is used for clients with a sensitive claim being supported in 
Assisted Recovery. This email has access restricted to 22* specially trained Assisted Recovery staff. 
Please note that while these numbers are correct as at the day this response was sent, they may change 
over time due to staff movement within ACC, or people joining or leaving the organisation. 
 
We take the privacy of the information we hold very seriously. How we collect, secure, use and share 
information is governed by the Privacy Act and the Health Information Privacy Code.  
 
Everyone who works at ACC signs our Code of Conduct, which sets out that employees are expected to 
maintain the highest standards of integrity, discretion and ethical conduct when performing their duties. 
Accessing information that an employee does not need to see can be considered serious misconduct.  
 
Who to Contact  
If you have any questions, you can email me at [email address]  
 
Nāku iti noa, nā 
 
Sasha Wood 
Manager Official Information Act Services 
Government Engagement & Support 
 
 

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