Waitemata
Planning, Funding & Outcomes
Level 2,
15 Shea Terrace
District Health Board
Takapuna, Auckland 062 2
Private Bag 93-503, Takapuna
North Share City 0740
Best Care for Everyone
Telephone: 09 486 8900
www.woitemotadhb.govt.nz
11 June 2021
NZ Health Justice
By
email to: [FYI request #15559 email]
Dear requester
Re: OIA request -Performance management report from HealthCare NZ Limited
I refer to your Official Information Act request dated 25 May 2021 seeking a copy of the most-recent
HealthCare NZ Ltd performance management report from Waitemata DHB.
In response to your request, we can provide the following information:
1.
We seek a copy of the most-recent performance management report you have received from
HealthCare NZ Limited.
Waitemata DHB has a contract with Healthcare NZ Limited for "Long Term Support - Chronic Health
Conditions - Home-Based Support Services", which provides services to a small number of individuals
(fewer than 10). The most-recent Performance Monitoring Return, covering the period 1 January
2021 to 31 March 2021, is attached for your reference
-Attachment 1.
2. Furthermore, please provide us with:
•
a definition of "missed care" as it applies to HealthCare NZ Limited and
•
the rate of missed care reported by HealthCare NZ over the past 12 months.
The definition Waitemata DHB uses for 'missed visits' is the service not responding to the needs of a
client. For example, if a support worker does not attend a scheduled appointment, if there is a
scheduling error or if a visit is rescheduled without agreement from the client.
'Missed visits' are not a reporting measure in the Performance Monitoring Return for this contract.
We are, therefore, refusing this aspect of your request under section 18(g) of the Official Information
Act 1982 as the information is not held.
You have the right to seek an investigation and review of this decision by the Ombudsman.
Information about how to seek a review is available at www.ombudsman.parliament.nz or
Freephone 0800 802 602.
1
Attachment 1
