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SMS Incident Report
01/06/2021 11:37:33
Summary
CAD Number
F3237517
Status Closed
Station
Henderson Station
Incident Started
06/05/2021 20:17:22
Incident Ended 07/05/2021 01:48:00
Incident Type
1102: Structure fire with no damage
Common Name
COUNTDOWN HENDERSON
Address
 Catherine Place Henderson
Alarm Method
111 Telephone
Alarm Level 3
PFA Number
Zone
146500
Map Grid E
1745459
Map Grid N 5917144
First Caller
First Caller Contact
Incident Closed
07/05/2021 15:10:11
Report Completed
10:55, Wed 12 May 2021 by 
Responses
Call Sign
Type
Station Alert
Enroute Time
Arrival Time
Departed
HEND657
PR
20:18:38 06 May 
20:20:16 06 May 
20:21:03 06 May 
01:55:34 07 May 
2021
2021
2021
2021
HEND651
P1
20:18:26 06 May 
20:23:48 06 May 
20:25:33 06 May 
23:49:51 06 May 
Under the Official Information Act
2021
2021
2021
2021
TEAT664
PM
20:18:40 06 May 
20:20:26 06 May 
20:25:52 06 May 
23:18:01 06 May 
2021
2021
2021
2021
AUCK2018
CUHU
20:20:18 06 May 
20:22:23 06 May 
20:36:24 06 May 
00:23:47 07 May 
2021
2021
2021
2021
GLEN641
P1
20:29:33 06 May 
20:30:46 06 May 
20:37:06 06 May 
23:47:10 06 May 
2021
2021
2021
2021
WEST671
P1
20:33:49 06 May 
20:34:12 06 May 
20:41:19 06 May 
23:26:04 06 May 
Released  2021
2021
2021
2021
TEAT662
P2
20:29:30 06 May 
20:37:01 06 May 
20:41:27 06 May 
23:29:28 06 May 
2021
2021
2021
2021
AUCK205
HPNP
20:29:27 06 May 
20:31:55 06 May 
20:43:51 06 May 
21:59:42 06 May 
2021
2021
2021
2021
WEST672
P2
20:33:49 06 May 
20:38:28 06 May 
20:45:14 06 May 
22:44:52 06 May 
2021
2021
2021
2021
AUCKOSU3
SV
20:31:52 06 May 
20:32:10 06 May 
20:46:56 06 May 
00:02:14 07 May 
2021
2021
2021
2021
AVON607
PR
20:34:02 06 May 
20:34:08 06 May 
20:47:54 06 May 
00:57:39 07 May 
2021
2021
2021
2021
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3237517
2/17
 01/06/2021 11:37:33
AVON6015
BA
20:34:02 06 May 
20:36:45 06 May 
20:50:13 06 May 
01:06:43 07 May 
2021
2021
2021
2021
BALM611
P1
20:35:34 06 May 
20:36:18 06 May 
20:51:18 06 May 
00:59:02 07 May 
2021
2021
2021
2021
WAIA711
P1
20:33:48 06 May 
20:40:03 06 May 
20:51:46 06 May 
23:50:21 06 May 
2021
2021
2021
2021
BALM6117
ST
20:35:35 06 May 
20:37:57 06 May 
20:52:05 06 May 
00:48:24 07 May 
2021
2021
2021
2021
WAIT771
P1
20:37:59 06 May 
20:42:32 06 May 
20:52:31 06 May 
22:43:35 06 May 
2021
2021
2021
2021
ELLE274
PM
20:33:55 06 May 
20:36:28 06 May 
20:53:16 06 May 
23:02:35 06 May 
2021
2021
2021
2021
OTAH3112
HL
20:34:05 06 May 
20:36:21 06 May 
20:59:15 06 May 
22:51:18 06 May 
2021
2021
2021
2021
AUCKCITY4
OF
20:38:16 06 May 
20:43:12 06 May 
21:00:31 06 May 
00:09:53 07 May 
2021
2021
2021
2021
WAITEMATA1
OF
20:44:15 06 May 
20:48:04 06 May 
21:02:21 06 May 
22:30:33 06 May 
2021
2021
2021
2021
REGION1G
OF
20:29:33 06 May 
20:30:09 06 May 
21:08:52 06 May 
00:08:40 07 May 
2021
2021
2021
2021
PARN256
TL
20:33:58 06 May 
20:34:09 06 May 
21:09:27 06 May 
22:19:54 06 May 
2021
2021
2021
2021
FIWAITEM4
FSO
20:44:56 06 May 
20:45:00 06 May 
21:12:01 06 May 
12:42:28 07 May 
2021
2021
2021
2021
AUCKOSU2
SV
21:02:45 06 May 
21:02:47 06 May 
21:23:40 06 May 
23:41:38 06 May 
2021
2021
2021
2021
AUCKOSU4
CV
20:33:42 06 May 
21:04:24 06 May 
21:33:29 06 May 
23:57:24 06 May 
2021
2021
2021
2021
OTAH311
P1
20:34:05 06 May 
20:40:25 06 May 
21:43:59 06 May 
22:51:21 06 May 
2021
2021
2021
2021
VSOWAITEM3
VSO
20:52:24 06 May 
20:59:00 06 May 
21:46:37 06 May 
00:44:43 07 May 
2021
2021
2021
2021
TAKA8019
OT
20:52:25 06 May 
21:48:09 06 May 
21:48:10 06 May 
00:23:46 07 May 
2021
2021
2021
2021
FENORTH2
OT
09:21:55 07 May 
09:22:00 07 May 
09:44:43 07 May 
13:07:51 07 May 
Under the Official Information Act
2021
2021
2021
2021
FIWAITEM3
FSO
11:42:24 07 May 
11:43:34 07 May 
11:43:34 07 May 
13:03:38 07 May 
2021
2021
2021
2021
AIRAKL3633
MED
22:10:13 06 May 
2021
AUCKOSU
SV
20:29:08 06 May 
20:45:33 06 May 
2021
2021
Released 
Start->Alert
7 min
10 min
min
min
min
Alert->1st 
Arrival
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
3/17
 01/06/2021 11:37:33
Elapsed Times
Call Sign
Start To Alert
Alert To Arrival
Start To Arrival
Start To Departed
HEND657
00:01:16
00:02:25
00:03:41
05:38:12
HEND651
00:01:04
00:07:07
00:08:11
03:32:29
TEAT664
00:01:18
00:07:12
00:08:30
03:00:39
AUCK2018
00:02:56
00:16:06
00:19:02
04:06:25
GLEN641
00:12:11
00:07:33
00:19:44
03:29:48
WEST671
00:16:27
00:07:30
00:23:57
03:08:42
TEAT662
00:12:08
00:11:57
00:24:05
03:12:06
AUCK205
00:12:05
00:14:24
00:26:29
01:42:20
WEST672
00:16:27
00:11:25
00:27:52
02:27:30
AUCKOSU3
00:14:30
00:15:04
00:29:34
03:44:52
AVON607
00:16:40
00:13:52
00:30:32
04:40:17
AVON6015
00:16:40
00:16:11
00:32:51
04:49:21
BALM611
00:18:12
00:15:44
00:33:56
04:41:40
WAIA711
00:16:26
00:17:58
00:34:24
03:32:59
BALM6117
00:18:13
00:16:30
00:34:43
04:31:02
WAIT771
00:20:37
00:14:32
00:35:09
02:26:13
ELLE274
00:16:33
00:19:21
00:35:54
02:45:13
OTAH3112
00:16:43
00:25:10
00:41:53
02:33:56
AUCKCITY4
00:20:54
00:22:15
00:43:09
03:52:31
WAITEMATA1
00:26:53
00:18:06
00:44:59
02:13:11
REGION1G
00:12:11
00:39:19
00:51:30
03:51:18
PARN256
00:16:36
00:35:29
00:52:05
02:02:32
FIWAITEM4
00:27:34
00:27:05
00:54:39
16:25:06
AUCKOSU2
00:45:23
00:20:55
01:06:18
03:24:16
AUCKOSU4
Under the Official Information Act
00:16:20
00:59:47
01:16:07
03:40:02
OTAH311
00:16:43
01:09:54
01:26:37
02:33:59
VSOWAITEM3
00:35:02
00:54:13
01:29:15
04:27:21
TAKA8019
00:35:03
00:55:45
01:30:48
04:06:24
FENORTH2
13:04:33
00:22:48
13:27:21
16:50:29
FIWAITEM3
15:25:02
00:01:10
15:26:12
16:46:16
Released 
AIRAKL3633
01:52:51
AUCKOSU
00:11:46
00:28:11
Notifications
Date
Time
Party Notified
06 May 2021
20:21:54
AAC WAITEMATA
06 May 2021
20:23:33
HEND657 ADHOC BELLS FAILED
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
4/17
 01/06/2021 11:37:33
06 May 2021
20:29:16
AMBULANCE VIA INTERCAD
06 May 2021
20:29:16
POLICE VIA INTERCAD
06 May 2021
20:29:32
VECTOR RE 2ND ALARM
06 May 2021
20:30:36
VSO WAITEMATA 3 PAGED
06 May 2021
20:32:20
VSO WAITEMATA 3 PAGE ACK
06 May 2021
20:32:54
POWER RE 3RD ALARM
06 May 2021
20:33:04
AAC 
 RE 2ND
06 May 2021
20:33:11
AAC WAITEMATA RE 2ND
06 May 2021
20:33:17
AC 
 RE 2ND
06 May 2021
20:35:14
HENDERSON POLICE
06 May 2021
20:35:33
AMB VIA PHONE - TO RESPOND
06 May 2021
20:36:14
POLICE HENDERSON RINGS IN THEY HAVE AN INCIDENT IN TE ATATU 
SO NOT AVAILABLE
06 May 2021
20:36:49
VSO WAITEMATA PAGED 3RD ALARM
06 May 2021
20:37:01
FI WAITEMATA4 PAGED 3RD ALARM
06 May 2021
20:38:42
REGION1A PAGE ACK
06 May 2021
20:40:52
VECTOR ETA 10 MINS
06 May 2021
20:42:12
WAITEMATA 1C ACK PAGE - DETAILS PASSED (ON HOLD AWAITING 
SITREP)
06 May 2021
20:45:17
FI WAITE4 ACK PAGE - RESPONDING
06 May 2021
20:53:51
VSOWAITEM3 RESPONDING W TAKA8019 UNIFORM TRAILER
06 May 2021
20:59:13
AUCK2018 (ICU-1) VIA PHONE RINGS TO VM
06 May 2021
20:59:34
AUCK2018 (ICU-2) VIA PHONE RINGS TO VM
06 May 2021
20:59:52
AUCK2018 (ICU-GSM) VIA PHONE RINGS TO VM
06 May 2021
21:00:22
HEND657 SMARTPHONE - NO ANSWER
06 May 2021
21:04:40
TITIRANGI FIRE - TITI692 MANNED ON STATION
06 May 2021
22:58:23
TITI692 NOW UNMANNED
06 May 2021
23:19:32 Under the Official Information Act
JTOC POHONE IN TO ASK IF WE STILL REQUIRE GREAT NORTH RD 
CLOSED OFF
06 May 2021
23:26:34
JTOC PER PHONE TO OPEN GNR
07 May 2021
00:03:41
JTOC - ALL ROADS AROUND FIRE GROUND HAVE NOW RE OPENED
07 May 2021
00:47:35
REGION 1G RE 3RD ALARM @ 2036HRS
07 May 2021
00:47:49
WAITEMATE AREA 3RD ALARM @ 2036HRS
Released 
07 May 2021
00:48:09
AC WAITEMATA RE 3RD ALARM @ 2036HRS
07 May 2021
00:48:27
AAC WAITEMATA RE 3RD ALARM @2036HRS
07 May 2021
00:48:50
AAC 
 RE 3RD ALARM @ 2036HRS
07 May 2021
01:29:51
POLICE VIA INTERCAD
07 May 2021
01:29:52
 - 
 APPEARED TO BE LOOKING AROUND, VERY 1C
07 May 2021
07:05:26
VIA PHONE FROM NICK LINTON, PLEASE RE-ATTACH ME TO THIS 
EVENT, I AM GOING OU
07 May 2021
09:21:43
VIA PHONE FROM 
 WHO IS A FIRE ENGINEER WILL BE 
ATTENDING, GOING K1 NO
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
5/17
 01/06/2021 11:37:33
07 May 2021
11:30:20
FIWAITEM4 (NICK LINTON) PAGED - WELFARE CHECK FOR WAITEM4 
AND FENORTH2
Message Log 
Time
Message
20:17:58
https://web.pcl.govt.nz/?ecn=
20:17:58
INC INFO: FIRE IN AISLE IN COUNTDOWN
20:17:59
** LOI search completed at 06/05/21 20:17:59
20:18:10
** Recommended unit HEND657 for requirement PUMP (>0.4 km)
** Recommended unit 
20:18:10
HEND651 for requirement PUMP (>0.4 km)
** Recommended unit TEAT664 for requirem
20:18:10
ent CANBACKUP (>2.8 km)
20:18:12
PA Selcal used to Initiate Alerting. (HEND657 at 1465 HENDERSON 182651)
20:18:12
Station Selcal used to Initiate Alerting. (HEND651 at 1465 HENDERSON 182652)
20:18:12
PA Selcal used to Initiate Alerting. (TEAT664 at 1466 TE ATATU 182661)
20:18:21
INFRONT OF GROCERIES
20:18:24
Unit HEND651 failed to contact via Selcal
20:18:26
ALERTING_COMPLETED HEND651
20:18:28
EVACUATION TAKEN PLACE
20:18:36
Unit HEND657 failed to contact via Selcal
20:18:38
ALERTING_COMPLETED HEND657
20:18:40
ALERTING_COMPLETED TEAT664
20:18:59
ADVISED CALLER TO ACTIVATE THEMANUAL CALLPOINT TO EVAC THE BUILDING
20:19:10
FIRE IN THE FRIDGE NEXT TO THE COOLER AISLE
20:19:15
PEOPLE ARE EVACUATING
20:19:18
Under the Official Information Act
** PFA/CPN search completed
20:19:40
FRIDGE NEXT TO THE FRONT CHECKOUTS
20:19:48
FIRE GETTING BIGGER
20:19:55
.
20:20:11
** Requirement COMU added for alarm level 1
20:20:13
** Recommended unit AUCK2018 for requirement COMU (>11.6 km)
Released 
20:20:15
PA Selcal used to Initiate Alerting. (AUCK2018 at 1420 AUCKLAND CITY 182201)
20:20:16
Unit HEND657 [ K1 : PROCEEDING TO INCIDENT]
20:20:18
ALERTING_COMPLETED AUCK2018
20:20:20
ALARM HAS ONLY JUST ACTIVATED - EVAC NOT TAKEN PLACE AS YET
20:20:26
Unit TEAT664 [ K1 : PROCEEDING TO INCIDENT]
20:20:48
** PFA/CPN search completed
20:21:03
Unit HEND657 [ K77 : NOTHING SHOWING]
20:21:38
AL: PAGING ACK TIMED OUT FOR STATION: 1466 at 05-06-21 20:21:38
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
6/17
 01/06/2021 11:37:33
20:22:02
** Cross Referenced to Event # F3237518 at: 06/05/21 20:22:02
20:22:03
** Cross Referenced to Event # F3237519 at: 06/05/21 20:22:03
20:22:23
Unit AUCK2018 [ K1 : PROCEEDING TO INCIDENT]
20:22:30
Unit HEND657 [ KC : UNIT CALLING]
20:22:45
DISP NOTE HYDRANTS NOT PASSED FOR MULTIPLE CALLS DUE TO HAVING TO 
CHECK FOR IGC 
20:22:45
REQUIREMENT AND DISPATCH COMMAND UNIT & TEAT664 FILLS REQUIREMENT FOR 
AERIAL RES
20:22:45
PONSE
20:23:15
Unit HEND657 [ SITREP : ] SSO 
 PS SMOKE SPRINKLER ACTIVATED AREA U, Z 
AND AD
20:23:48
Unit HEND651 [ K1 : PROCEEDING TO INCIDENT]
20:25:33
Unit HEND651 [ K2 : IN ATTENDANCE AT INCIDENT]
20:25:41
Unit HEND651 [ K2 : IN ATTENDANCE AT INCIDENT]
20:25:52
Unit TEAT664 [ K2 : IN ATTENDANCE AT INCIDENT]
20:25:56
Unit HEND651 [ K2 : IN ATTENDANCE AT INCIDENT]
20:28:23
Unit HEND657 [ KP : PRIORITY MESSAGE]
20:28:55
Unit HEND657 [ KP : PRIORITY MESSAGE] STRU FIRE IN COUNTDOWN TX 2ND ALARM 
SPRINK
20:28:55
ER IS HOLDING AT PRESENT TIME
20:29:07
Pager used to Initiate Alerting.
20:29:07
Unit AUCKOSU failed to contact via Selcal
20:29:08
ALERTING_COMPLETED AUCKOSU
20:29:09
INC INFO: BUILDING FIRE - 2ND ALARM
20:29:15
FIR
20:29:16
AMBO EVENT 0837-1-2021/05/06-FIR LINKED AT 06/05/2021 20:29:16
20:29:16
2AMB
20:29:21
 2ND ALARM FYI ONLY
20:29:21
Under the Official Information Act
** Alarm level updated to 2
20:29:21
** Recommended unit AUCK205 for requirement AERIAL (>11.6 km)
** Recommended un
20:29:21
it TEAT662 for requirement PUMP (>2.8 km)
** Recommended unit GLEN641 for requi
20:29:21
rement PUMP (>3.6 km)
Released 
20:29:23
PA Selcal used to Initiate Alerting. (AUCK205 at 1420 AUCKLAND CITY 182201)
20:29:24
PA Selcal used to Initiate Alerting. (TEAT662 at 1466 TE ATATU 182662)
20:29:24
PA Selcal used to Initiate Alerting. (GLEN641 at 1464 GLEN EDEN 182641)
20:29:27
ALERTING_COMPLETED AUCK205
20:29:30
ALERTING_COMPLETED TEAT662
20:29:32
Pager used to Initiate Alerting.
20:29:33
ALERTING_COMPLETED REGION1G
20:29:33
ALERTING_COMPLETED GLEN641
20:29:33
ALERTING_COMPLETED REGION1G
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
7/17
 01/06/2021 11:37:33
20:29:34
FIR2POL: 2ND ALARM FYI
20:29:41
FIR2AMB: 2ND ALARM FYI
20:29:54
** PFA/CPN search completed
20:30:46
Unit GLEN641 [ K1 : PROCEEDING TO INCIDENT]
20:31:49
Unit HEND651 [ KP : PRIORITY MESSAGE]
20:31:52
Pager used to Initiate Alerting.
20:31:52
Unit AUCKOSU3 failed to contact via Selcal
20:31:52
ALERTING_COMPLETED AUCKOSU3
20:31:55
Unit AUCK205 [ K1 : PROCEEDING TO INCIDENT]
20:32:10
Unit AUCKOSU3 [ K1 : PROCEEDING TO INCIDENT]
20:32:17
Unit HEND651 [ KP : PRIORITY MESSAGE] TX 3RD ALARM ENSURE ST IN ON 
RESPONSE
20:32:23
Unit AUCK205 [ K1 : PROCEEDING TO INCIDENT]
20:32:27
INC INFO: BUILDING FIRE - 3RD ALARM
20:32:46
** Requirement PUMP added for alarm level 2
20:32:49
AL: PAGING ACK TIMED OUT FOR STATION: 1466 at 05-06-21 20:32:49
20:33:23
** Alarm level updated to 3
20:33:23
** Recommended unit WEST671 for requirement CANBACKUP (>7.1 km)
** Recommended 
20:33:23
unit WEST672 for requirement PUMP (>7.1 km)
** Recommended unit ELLE274 for req
20:33:23
uirement AERIAL (>15.5 km)
** Recommended unit PARN256 for requirement AERIAL (
20:33:23
>14.0 km)
** Recommended unit AVON6015 for requirement BAT (>6.4 km)
** Recomm
20:33:23
ended unit OTAH3112 for requirement HOSEL (>19.7 km)
** Recommended unit AUCKOS
20:33:23
U4 for requirement CANT (>19.7 km)
** Recommended unit WAIA711 for requirement 
20:33:23
PUMP (> Under the Official Information Act
7.7 km)
** Recommended unit AVON607 for requirement PUMP (>6.4 km)
20:33:32
PA Selcal used to Initiate Alerting. (WEST671 at 1467 WEST HARBOUR 182671)
20:33:32
PA Selcal used to Initiate Alerting. (WEST672 at 1467 WEST HARBOUR 182672)
20:33:32
PA Selcal used to Initiate Alerting. (ELLE274 at 1427 ELLERSLIE 182271)
20:33:32
PA Selcal used to Initiate Alerting. (PARN256 at 1425 PARNELL 182251)
Released 
20:33:33
PA Selcal used to Initiate Alerting. (AVON6015 at 1460 AVONDALE 182607)
20:33:33
PA Selcal used to Initiate Alerting. (OTAH3112 at 1431 OTAHUHU 182311)
20:33:33
Pager used to Initiate Alerting.
20:33:33
Station Selcal used to Initiate Alerting. (WAIA711 at 1471 WAIATARUA 182713)
20:33:33
PA Selcal used to Initiate Alerting. (AVON607 at 1460 AVONDALE 182607)
20:33:33
PA Selcal used to Initiate Alerting. (OTAH311 at 1431 OTAHUHU 182311)
20:33:35
Unit AUCKOSU4 failed to contact via Selcal
20:33:35
AC 
 ALREADY RESPONDING AT INITIAL TRANSMIT 2ND ALARM
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
8/17
 01/06/2021 11:37:33
20:33:42
ALERTING_COMPLETED AUCKOSU4
20:33:42
ALERTING_COMPLETED AUCKOSU4
20:33:46
Unit WAIA711 failed to contact via Selcal
20:33:49
ALERTING_COMPLETED WAIA711
20:33:49
ALERTING_COMPLETED WEST671
20:33:49
ALERTING_COMPLETED WEST672
20:33:52
ALERTING_COMPLETED WEST671
20:33:52
ALERTING_COMPLETED WEST672
20:33:55
ALERTING_COMPLETED ELLE274
20:33:58
ALERTING_COMPLETED PARN256
20:34:02
ALERTING_COMPLETED AVON6015
20:34:02
ALERTING_COMPLETED AVON607
20:34:05
ALERTING_COMPLETED OTAH3112
20:34:05
ALERTING_COMPLETED OTAH311
20:34:09
Unit AVON607 [ K1 : PROCEEDING TO INCIDENT]
20:34:12
Unit WEST671 [ K1 : PROCEEDING TO INCIDENT]
20:34:19
FIR2AMB: 3RD ALARM PLEASE RESPOND
20:34:28
FIR2POL: 3RD ALARM PLEASE RESPOND
20:35:30
PA Selcal used to Initiate Alerting. (BALM611 at 1461 BALMORAL 182611)
20:35:30
PA Selcal used to Initiate Alerting. (BALM6117 at 1461 BALMORAL 182611)
20:35:34
ALERTING_COMPLETED BALM611
20:35:35
ALERTING_COMPLETED BALM6117
20:36:14
 TO RESPOND AT THIS TIME
20:36:18
Unit BALM611 [ K1 : PROCEEDING TO INCIDENT]
20:36:18
** Units excluded from recommendation: AVON607
20:36:21
Unit OTAH3112 [ K1 : PROCEEDING TO INCIDENT]
20:36:24
Under the Official Information Act
Unit AUCK2018 [ K2 : IN ATTENDANCE AT INCIDENT]
20:36:28
Unit ELLE274 [ K1 : PROCEEDING TO INCIDENT]
20:36:28
FIR2AMB NO INJURIES AT THIS STAGE FYI 
20:36:29
** Units excluded from recommendation: OTAH311
20:36:33
FIR2AMB: AFFIRM WHEN INFO COMES TO HAND
20:36:34
Unit REGION1G [ K1 : PROCEEDING TO INCIDENT]
Released 
20:36:38
** Units excluded from recommendation: BALM611
20:36:41
FIR2AMB YOUR REPONSE STILL REQUIRED HOWEVER
20:36:45
Unit AVON6015 [ K1 : PROCEEDING TO INCIDENT]
20:36:48
Unit PARN256 [ K1 : PROCEEDING TO INCIDENT]
20:37:01
Unit TEAT662 [ K1 : PROCEEDING TO INCIDENT]
20:37:06
Unit GLEN641 [ K2 : IN ATTENDANCE AT INCIDENT]
20:37:45
** Recommended unit GREY261 for requirement CANBACKUP (>9.7 km)
** Recommended 
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
9/17
 01/06/2021 11:37:33
20:37:45
unit AUCK207 for requirement CANBACKUP (>11.6 km)
** Recommended unit WAIT771 f
20:37:45
or requirement PUMP (>8.6 km)
20:37:49
PA Selcal used to Initiate Alerting. (WAIT771 at 1477 WAITAKERE 182771)
20:37:57
Unit BALM6117 [ K1 : PROCEEDING TO INCIDENT]
20:37:59
ALERTING_COMPLETED WAIT771
20:38:16
Pager used to Initiate Alerting.
20:38:17
ALERTING_COMPLETED AUCKCITY4
20:38:17
ALERTING_COMPLETED AUCKCITY4
20:38:26
AAC CALLISTER ACK PAGE WILL RESPOND
20:38:28
Unit WEST672 [ K1 : PROCEEDING TO INCIDENT]
20:40:03
Unit WAIA711 [ K1 : PROCEEDING TO INCIDENT]
20:40:08
Unit WAIA711 [ KC : UNIT CALLING]
20:40:25
Unit OTAH311 [ K1 : PROCEEDING TO INCIDENT]
20:40:46
.
20:40:53
.
20:41:19
Unit WEST671 [ K2 : IN ATTENDANCE AT INCIDENT]
20:41:26
Unit HEND657 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T X2 - NO 
RESPONSE
20:41:27
Unit TEAT662 [ K2 : IN ATTENDANCE AT INCIDENT]
20:41:49
Unit WAIA711 [ SITREP : ] ADVISING RESPONDING SFF AND ONE
20:42:32
Unit WAIT771 [ K1 : PROCEEDING TO INCIDENT]
20:42:40
Unit WAIT771 [ K1 : PROCEEDING TO INCIDENT]
20:43:12
Unit AUCKCITY4 [ K1 : PROCEEDING TO INCIDENT]
20:43:33
Unit AUCKCITY4 [ K1 : PROCEEDING TO INCIDENT]
20:43:51
Unit AUCK205 [ K2 : IN ATTENDANCE AT INCIDENT]
20:44:14
Under the Official Information Act
Pager used to Initiate Alerting.
20:44:15
ALERTING_COMPLETED WAITEMATA1
20:44:15
ALERTING_COMPLETED WAITEMATA1
20:44:55
Pager used to Initiate Alerting.
20:44:56
ALERTING_COMPLETED FIWAITEM4
20:44:56
ALERTING_COMPLETED FIWAITEM4
Released 
20:45:00
Unit FIWAITEM4 [ K1 : PROCEEDING TO INCIDENT]
20:45:12
Unit HEND657 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T X2 NO RESPONSE
20:45:15
Unit WEST672 [ K2 : IN ATTENDANCE AT INCIDENT]
20:45:33
Unit AUCKOSU [ K7 : AT NORMAL STATION]
20:45:46
Unit AUCK2018 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T NO RESPONSE
20:46:56
Unit AUCKOSU3 [ K2 : IN ATTENDANCE AT INCIDENT]
20:47:54
Unit AVON607 [ K2 : IN ATTENDANCE AT INCIDENT]
20:48:04
Unit WAITEMATA1 [ K1 : PROCEEDING TO INCIDENT]
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
10/17
 01/06/2021 11:37:33
20:48:08
Unit AVON607 [ K2 : IN ATTENDANCE AT INCIDENT]
20:49:57
Unit WAIT771 [ KC : UNIT CALLING]
20:50:13
Unit AVON6015 [ K2 : IN ATTENDANCE AT INCIDENT]
20:50:15
Unit WAIT771 [ SITREP : ] DO YOU HAVE A STAGING AREA FOR COUNTDOWN
20:50:32
Unit WAIT771 [COMCEN COM : MESSAGE] NOT AT THIS STAGE CONFIRMING YOU ARE 
FULLY C
20:50:32
REWED
20:50:40
Unit WAIT771 [ SITREP : ] CREW OF 6
20:51:18
Unit BALM611 [ K2 : IN ATTENDANCE AT INCIDENT]
20:51:33
Unit HEND657 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T NO RESPONSE - 
EXTERNAL
20:51:33
 ALERT APPLIED
20:51:46
Unit WAIA711 [ K2 : IN ATTENDANCE AT INCIDENT]
20:52:05
Unit BALM6117 [ K2 : IN ATTENDANCE AT INCIDENT]
20:52:23
Pager used to Initiate Alerting.
20:52:23
Phone used to Initiate Alerting.
20:52:24
ALERTING_COMPLETED VSOWAITEM3
20:52:24
ALERTING_COMPLETED VSOWAITEM3
20:52:25
ALERTING_COMPLETED TAKA8019
20:52:31
Unit WAIT771 [ K2 : IN ATTENDANCE AT INCIDENT]
20:53:17
Unit ELLE274 [ K2 : IN ATTENDANCE AT INCIDENT]
20:54:03
Unit HEND657 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T X2 NO RESPONSE
20:55:04
Unit WAITEMATA1 [ SITREP : ] HAVE WE GOT A SITREP YET
20:55:18
Unit WAITEMATA1 [COMCEN COM : MESSAGE] NEGATIVE NOT YET - NO RESPONSE 
TO EXTERNA
20:55:18
L ALERT EITHER
20:55:39
Unit WAITEMATA1 [ SITREP : ] JUST KEEP TRYING FOR A SITREP
20:56:10
Under the Official Information Act
Unit HEND657 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T NO RESPONSE
20:56:21
Unit HEND651 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T NO RESPONSE
20:57:13
Unit AUCK2018 [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T NO RESPONSE
20:58:40
FIR2AMB COPY THANK YOU
20:59:00
Unit VSOWAITEM3 [ K1 : PROCEEDING TO INCIDENT]
20:59:08
Unit VSOWAITEM3 [ K1 : PROCEEDING TO INCIDENT]
Released 
20:59:15
Unit OTAH3112 [ K2 : IN ATTENDANCE AT INCIDENT]
20:59:41
Unit VSOWAITEM3 [ K1 : PROCEEDING TO INCIDENT]
21:00:31
Unit AUCKCITY4 [ K2 : IN ATTENDANCE AT INCIDENT]
21:01:32
Unit AUCKCITY4 [COMCEN COM : MESSAGE] WOULD YOU BE ABLE TO CHASE UP THE 
OIC FOR 
21:01:32
A SITREP AND HAVE SOMEONE FROM THE COMMAND UNIT PHONE FIRECOM
21:01:41
Unit VSOWAITEM3 [ KC : UNIT CALLING]
21:02:11
Unit VSOWAITEM3 [ SITREP : ] CAN YOU CONFIRM I AM SHOWING K1 ITS FAILED AT 
THIS 
21:02:11
END AND I AM HEADING TO TAKAPUNA TO UPLIFT UNIFORM TRAILER
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
11/17
 01/06/2021 11:37:33
21:02:21
Unit WAITEMATA1 [ K2 : IN ATTENDANCE AT INCIDENT]
21:02:21
Unit VSOWAITEM3 [COMCEN COM : MESSAGE] AFFIRM K1 2 MINS
21:02:44
Pager used to Initiate Alerting.
21:02:44
Unit AUCKOSU2 failed to contact via Selcal
21:02:45
ALERTING_COMPLETED AUCKOSU2
21:02:47
Unit AUCKOSU2 [ K1 : PROCEEDING TO INCIDENT]
21:03:00
Unit AUCKOSU2 [ K38 : ASSOCIATE THIS APPLIANCE TO EVENT (STATE EVENT 
ADDRESS)] W
21:03:00
ITH ABULTIONS TRAILER
21:03:44
Unit HEND657 [ KC : UNIT CALLING]
21:04:11
Unit HEND657 [ SITREP : ] LARGE FIRE IN STOCK IN COUNTDOWN ONE HPD ONE LPD 
WITH 
21:04:11
ONE LPD BEING SET UP BA
21:04:24
Unit AUCKOSU4 [ K1 : PROCEEDING TO INCIDENT]
21:04:49
Unit HEND657 [COMCEN COM : MESSAGE] BE ADV THE ABLUTIONS TRAILER AND OSU 
ARE K1
21:05:15
Unit REGION1G [COMCEN COM : MESSAGE] FIRECOM CALLS VIA R/T X2 - NO 
RESPONSE
21:08:52
Unit REGION1G [ K2 : IN ATTENDANCE AT INCIDENT]
21:09:28
Unit PARN256 [ K2 : IN ATTENDANCE AT INCIDENT]
21:12:02
Unit FIWAITEM4 [ K2 : IN ATTENDANCE AT INCIDENT]
21:15:47
Unit AUCK2018 [ KC : UNIT CALLING]
21:18:00
Unit AUCK2018 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] 
HENDERSON 
21:18:00
COMMAND HAS BEEN SET UP K45 AC 
21:20:22
Unit AUCK2018 [COMCEN COM : MESSAGE] CAN SOMEONE FROM THE COMMAND 
UNIT CONTACT F
21:20:22
IRECOM BY PHONE
21:23:40
Unit AUCKOSU2 [ K2 : IN ATTENDANCE AT INCIDENT]
21:33:12
Under the Official Information Act
** PFA/CPN search completed
21:33:29
Unit AUCKOSU4 [ K2 : IN ATTENDANCE AT INCIDENT]
21:35:20
Alarm Timer Extended: 0
21:35:20
Alarm Timer Extended: 0
21:35:20
Alarm Timer Extended: 0
21:35:21
Alarm Timer Extended: 0
Released 
21:35:21
Alarm Timer Extended: 0
21:35:21
Alarm Timer Extended: 0
21:35:21
Alarm Timer Extended: 0
21:35:22
Alarm Timer Extended: 0
21:35:23
Alarm Timer Extended: 0
21:35:23
Alarm Timer Extended: 0
21:35:24
Alarm Timer Extended: 0
21:35:24
Alarm Timer Extended: 0
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
12/17
 01/06/2021 11:37:33
21:35:24
Alarm Timer Extended: 0
21:35:24
Alarm Timer Extended: 0
21:35:24
Alarm Timer Extended: 0
21:35:25
Alarm Timer Extended: 0
21:43:59
Unit OTAH311 [ K2 : IN ATTENDANCE AT INCIDENT]
21:46:37
Unit VSOWAITEM3 [ K2 : IN ATTENDANCE AT INCIDENT]
21:46:47
Unit VSOWAITEM3 [ KC : UNIT CALLING]
21:47:43
AT THE INCIDENT WITH UNIFORM TRAILER CAN
21:47:44
Unit VSOWAITEM3 [ K2 : IN ATTENDANCE AT INCIDENT] AT THE INCIDENT WITH 
UNIFORM T
21:47:44
RAILER CAN YOU PUT TAKA8029 K2
21:47:58
Unit AUCK2018 [ KC : UNIT CALLING]
21:47:59
Unit VSOWAITEM3 [COMCEN COM : MESSAGE] WHEN YOU SEE SOMEONE FROM THE 
COMMAND UNI
21:47:59
T COULD YOU ASK THEM TO PHONE FIRECOM
21:48:10
Unit TAKA8019 [ K2 : IN ATTENDANCE AT INCIDENT]
21:50:55
Unit AUCK2018 [ SITREP : ] MESSAGE FROM COMMANDER 
BUILDING OF 3 
FLOORS A
21:50:55
REA UNK AT THE MOMENT USED AS A SHOPPING MALL SUPERMARKET COMPLEX 
FIRE LOCATED I
21:50:55
N COUNTDOWN SUPERMARKET EQUIPMENT BEING USED 5LPD 2HPD EVALUATING 
VENTILATION TE
21:50:55
LEMETRY BA INTERNAL OFFENSIVE ATTACK
21:50:58
Unit AUCK2018 [ K36 : CONTACT COMMUNICATIONS CENTRE BY PHONE]
21:56:06
Unit AUCK2018 [ KC : UNIT CALLING]
21:56:29
Unit AUCK2018 [ K12 : SUSPICIOUS FIRE] 
 SEEN LIGHTING FIRE
21:59:42
Unit AUCK205 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
22:00:18
Unit VSOWAITEM3 [ SITREP : ] VIA PHONE COMMAND UNIT THE LVL 2 UNIFORM 
TRAILER IS
22:00:18
Under the Official Information Act
 ON RAILSIDE JUST DOWN FM THE BA TENDER
22:10:14
Unit AIRAKL3633 [ K7 : AT NORMAL STATION]
22:15:32
Unit AUCK2018 [ KC : UNIT CALLING]
22:16:43
Unit AUCK2018 [ SITREP : ] SPINRKLER SYSTEM ISOLATED VENTILATION IN 
PROGRESS STA
22:16:43
NDING BY TWO DELIVERYS NO FURTHER RESOURCES REQUIRED
Released 
22:16:49
Alarm Timer Extended: 0
22:16:49
Alarm Timer Extended: 0
22:16:49
Alarm Timer Extended: 0
22:16:49
Alarm Timer Extended: 0
22:16:50
Alarm Timer Extended: 0
22:16:51
Alarm Timer Extended: 0
22:16:52
Alarm Timer Extended: 0
22:16:53
Alarm Timer Extended: 0
22:19:54
Unit PARN256 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
13/17
 01/06/2021 11:37:33
22:29:29
Unit FIWAITEM4 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:30:33
Unit WAITEMATA1 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:43:35
Unit WAIT771 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
22:44:53
Unit WEST672 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
22:51:12
Unit OTAH311 [ K2 : IN ATTENDANCE AT INCIDENT]
22:51:18
Unit OTAH3112 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
22:51:21
Unit OTAH311 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
23:02:28
Unit ELLE274 [ K2 : IN ATTENDANCE AT INCIDENT]
23:02:35
Unit ELLE274 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
23:17:43
Unit TEAT664 [ KC : UNIT CALLING]
23:18:02
Unit TEAT664 [ K10 : RE-COMMISSIONING APPLIANCE]
23:18:06
Unit HEND657 [ KC : UNIT CALLING]
23:18:16
Unit HEND657 [ K10 : RE-COMMISSIONING APPLIANCE]
23:19:46
Unit AUCK2018 [COMCEN COM : MESSAGE] FROM ATOC DO YOU STILL REQUIRE 
GREAT NORTH 
23:19:46
ROAD CLOSED
23:20:56
Unit AUCK2018 [ SITREP : ] STAND BY
23:21:38
Unit AUCK2018 [ SITREP : ] AFFIRMATIVE YOU CAN RE OPEN THE ROAD
23:26:05
Unit WEST671 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
23:29:28
Unit TEAT662 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
23:39:08
Unit WAIA711 [ K22-1 : APPLIANCE AVAILABLE FOR A FURTHER INCIDENT]
23:41:38
Unit AUCKOSU2 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
23:46:50
Unit GLEN641 [ KC : UNIT CALLING]
23:47:11
Unit GLEN641 [ K10 : RE-COMMISSIONING APPLIANCE]
23:49:51
Unit HEND651 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
23:50:21
Unit WAIA711 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
23:51:20
Under the Official Information Act
Unit AUCK2018 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] SSO 
23:57:24
Unit AUCKOSU4 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
00:02:14
Unit AUCKOSU3 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
00:02:47
Unit AVON607 [ KC : UNIT CALLING]
00:03:15
Unit AVON607 [ SITREP : ] ALL ROADS AROUND FIRE GROUND HAVE NOW RE OPENED
00:03:30
FIR2POL ALL ROADS AROUND FIRE GROUND HAVE NOW RE OPENED
Released 
00:04:51
** Units excluded from recommendation: AUCKOSU
00:04:57
** Units restored to recommendation: AUCKOSU
00:08:41
Unit REGION1G [ K6 : ON PAGER (STATE LOCATION)]
00:09:54
Unit AUCKCITY4 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
00:23:17
Unit VSOWAITEM3 [ KC : UNIT CALLING]
00:23:41
Unit VSOWAITEM3 [ SITREP : ] COULD YOU PLACE TAKA8019 K7 ON STATION
00:23:47
Unit TAKA8019 [ K7 : AT NORMAL STATION]
00:23:47
Unit AUCK2018 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
14/17
 01/06/2021 11:37:33
00:44:43
Unit VSOWAITEM3 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
00:48:25
Unit BALM6117 [ K7 : AT NORMAL STATION]
00:57:07
Unit AVON607 [ KC : UNIT CALLING]
00:57:34
Unit AVON607 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] SSO 
 HE
00:57:34
ND657
00:57:40
Unit AVON607 [ K10 : RE-COMMISSIONING APPLIANCE]
00:57:45
MSU Selcal used to Initiate Alerting. (HEND657 D062E2)
00:57:49
ALERTING_COMPLETED HEND657
00:57:59
FC
00:57:59
Unit HEND657 [ K2 : IN ATTENDANCE AT INCIDENT] FC
00:58:21
Unit HEND657 [ K2 : IN ATTENDANCE AT INCIDENT]
00:58:34
Unit HEND657 [ KC : UNIT CALLING]
00:58:52
Unit HEND657 [ K32 : ON RADIO TEST - HOW DO YOU RECEIVE]
00:59:03
Unit BALM611 [ K7 : AT NORMAL STATION]
01:06:34
Unit AVON607 [COMCEN COM : MESSAGE] - MANUAL TIME ENTERED 07/05/21 01:06:14 
JUST
01:06:34
 WANTING TO CONFIRM IS 6015 BACK ON STATION OR AT THE INCIDENT? (THEY ARE 
BACK O
01:06:34
N STN)
01:06:43
Unit AVON6015 [ K7 : AT NORMAL STATION] ENTERED BY FIRECOM
01:06:43
ENTERED BY FIRECOM
01:29:52
** Cross Referenced to Event # F3237533 at: 07/05/21 01:29:52
01:47:12
Unit HEND657 [ KC : UNIT CALLING]
01:48:00
Unit HEND657 [ K47 : STOP MESSAGE: MESSAGE UNCHANGED FROM SITREP] SSO 
 NO FU
01:48:00
RTHER STANDBYS REQUIRED INCIDENT LEFT WITH POLICE
01:55:34
Unit HEND657 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
02:25:47
Under the Official Information Act
** PFA/CPN search completed
02:44:32
UNIT TAKA8019 RESPONSE TIME [NULL] ADJUSTED TO 20210506214809NS AT 
07/05/2021 02
02:44:33
** Assigned Result Code: STRU, Detailed Event Type: 1100
07:04:05
FIRE INVESTIGATION
07:04:28
** Event F3237517 has been reopened at: 07/05/21 07:04:28
Released 
07:04:31
** LOI search completed at 07/05/21 07:04:29
07:04:34
Pager used to Initiate Alerting.
07:04:35
ALERTING_COMPLETED FIWAITEM4
07:04:36
ALERTING_COMPLETED FIWAITEM4
07:05:26
T WITH THE POLICE TO INVESTIGATE
07:10:42
Unit FIWAITEM4 [ K1 : PROCEEDING TO INCIDENT]
08:12:03
Unit FIWAITEM4 [ K2 : IN ATTENDANCE AT INCIDENT]
08:12:29
Unit FIWAITEM4 [COMCEN COM : MESSAGE] WELFARE CHECK AS YOU ARE K1 1HR
08:12:41
Unit FIWAITEM4 [ SITREP : ] VIA PHONE - JUST ARRIVING
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
15/17
 01/06/2021 11:37:33
08:53:22
Alarm Timer Extended: 0
09:21:43
W 
09:21:52
Radio used to Initiate Alerting.
09:21:55
ALERTING_COMPLETED FENORTH2
09:22:00
Unit FENORTH2 [ K1 : PROCEEDING TO INCIDENT]
09:44:43
VIA PHONE
09:44:43
Unit FENORTH2 [ K2 : IN ATTENDANCE AT INCIDENT] VIA PHONE
10:26:00
Alarm Timer Extended: 0
11:28:52
Unit FIWAITEM4 [COMCEN COM : MESSAGE] VIA PHONE - NO RESPONSE FOR 
WELFARE CHECK
11:38:00
Unit FIWAITEM4 [ SITREP : ] (PHONE) ACK WELFARE CHECK
11:42:23
Pager used to Initiate Alerting.
11:42:24
ALERTING_COMPLETED FIWAITEM3
11:43:09
Unit FIWAITEM3 [ K38 : ASSOCIATE THIS APPLIANCE TO EVENT (STATE EVENT 
ADDRESS)] 
11:43:09
VIA PHONE
11:43:33
Unit FIWAITEM3 [ SITREP : ] VIA PHONE - IN ATTENDANCE
11:43:34
Unit FIWAITEM3 [ K2 : IN ATTENDANCE AT INCIDENT]
11:43:44
FCOMM
11:43:44
Unit FIWAITEM3 [ K2 : IN ATTENDANCE AT INCIDENT] FCOMM
12:24:33
Alarm Timer Extended: 0
12:42:28
Unit FIWAITEM4 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
13:03:38
Unit FIWAITEM3 [ K6 : ON PAGER (STATE LOCATION)]
13:07:52
VIA PHONE
13:07:52
Unit FENORTH2 [ K6 : ON PAGER (STATE LOCATION)] VIA PHONE
15:10:09
UNIT REGION1G RESPONSE TIME 06/05/2021 20:36:34 ADJUSTED TO 
20210506203009NS AT 
15:10:09
Under the Official Information Act
UNIT PARN256 RESPONSE TIME 06/05/2021 20:36:48 ADJUSTED TO 20210506203409NS 
AT 0
15:10:10
UNIT FIWAITEM3 RESPONSE TIME [NULL] ADJUSTED TO 20210507114334NS AT 
07/05/2021 1
15:10:11
** Assigned Result Code: STRU, Detailed Event Type: 1100
Incident
Released 
CAD Number
F3237517
Incident Reporter
Incident Controller
Distance Travelled (km)
Delay In Receiving Call
Property Details
Occupant
Countdown Supermarket
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
16/17
 01/06/2021 11:37:33
Building Owner
Owner occupied
General Property Use
Shop, Mall, Supermarket, Gas station, Sales, Other
Special Property Use
Supermarket: Over 1000 m2
Purpose Group
Actions
Persons Reported 
Trapped
Evacuation Status
Fully evacuated
Action Prior 1
Action Prior 2
Action Taken
Extinguishment and ventilation
Civilians
Civilians Rescued
0
Civilians Extricated
0
Civilians Assisted
0
Civilians Evacuated
0
Origin
Location
Showroom, Sales area
Level
Ground level
Equipment Used
Quantity
Equipment
1
Under the Official Information Act
Hose reel, high pressure delivery
3
Low pressure delivery
4
Equipment Involved
Equipment Involved
Year
Make
Released 
Model
Fire
Arrival Condition
Large fire
Heat Source
Cigarettes, matches and candles - Other
Termination Stage
First Object Ignited
First Object Material
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval
SMS Incident Report     F3237517
17/17
 01/06/2021 11:37:33
Second Object Ignited
Second Object Material
Indicated Cause
Unlawful
Certainty of Cause
High
Age of Person
Persons: 
Ethnicity
Unknown
Gender
FAIP Service Offered
Unknown
Alarms
Type of Alarm 
Sprinkler
Initiating Call
Performance of 
Alerted occupants - detector in room of origin
System
Failure/Ineffectiven
ess of system
Number of sprinkler 
4
heads operated
Comments
5/12/2021 10:55:41 AM
Reporter Comments
Advised of video showing person/s unknown starting fire in chip aisle (Aisle 6)
5/13/2021 2:25:22 PM
Reporter Comments
Under the Official Information Act
FSO Requested at incident F3237517 on 06 May 2021
Nick Linton
Released 
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval