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Minutes of a meeting of the Board of the Accident Compensation Corporation held at 
ACC Boardroom, Level 11, PwC Tower, 188 Quay Street, Auckland on Thursday, 
21 March 2019 at 9.00 am. 
 
Present 
Dame Paula Rebstock 
Chair 
 
Ms Anita Mazzoleni 
Member 
 
Mr James Mil er 
Member 
 
Ms Kristy McDonald QC 
Member 
 
Mr David May 
Member 
 
Ms Leona Murphy 
Member 
 
Dr Tracey Batten 
Member 
 
Mr John Brabazon 
Member 
 
 
In attendance 

Mr Scott Pickering 
Chief Executive 
 
Mr Mike Tully 
Chief Operating Officer 
 
Mr Peter Fletcher 
Chief Technology & Transformation Officer 
 
Ms Deborah Roche 
Chief Governance Officer 
 
Mr Herwig Raubal** 
Chief Actuarial and Risk Officer 
 
Mr John Healy 
Chief Financial Officer 
 
Ms Emma Powell 
Chief Customer Officer 
 
Ms Sharon Champness 
Chief Talent Officer 
 
Ms Gabrielle O’Connor** 
Head of Client Service Delivery 
 
9(2)(a)
 
Head of Digital Channels 
 
9(2)(a)
 
Project Manager 
 
9(2)(a)
 
Manager Corporate Secretariat 
 
9(2)(a)
 
General Counsel and Company Secretary 
 
 
9(2)(a)
 
Senior Associate Company Secretary  
** Attended via videoconference 
 
 
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  Procedural Business 
 Apologies 
No apologies were received for the meeting. 
 Register of Members’ Conflicts of Interest Arising 
CONFIRMED: The Board reviewed the Register of Members’ Conflicts of Interest Arising and 
confirmed that it was not aware of any other matters (including matters reported to, and decisions 
made by, the Board at this Meeting) which would require disclosure. 
  Committee Updates 
 Investment Committee 
Mr Mil er updated the Board during the Board only session on the key matters from the Investment 
Committee meeting held on 20 March 2019. 
  Board Only Sessions 
 Chief Executive’s Report 
Mr Pickering discussed the following topics with the Board: 
•  Update on ACC response to Christchurch shootings. 
•  NGCM Consultation update. 
•  EOS 8.8 progress. 
•  Property update. 
At 1.35 pm the Board returned to a Board only session to discuss matters related to the shootings 
in Christchurch on 15 March 2019. 
The Board resolved, if ACC were asked whether it was prepared to contribute to the financing of 
the gun buyback that had been announced by the Government, to delegate to the Board Chair the 
authority to agree an amount between $15 mil ion and $20 mil ion per annum for up to four 
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consecutive years, and that the Board Chair would exercise that delegated authority in consultation 
with Mr Mil er and Ms McDonald ONZM QC. 
At 4.15 pm the Board returned to a Board only session for a further update on matters related to 
the shootings in Christchurch on 15 March 2019. 
 Strategic risk discussion: Reliable, Safe and Secure Information Technology 
Mr Raubal introduced the paper. The Board congratulated Mr Fletcher on the successful rollout of 
Eos 8.8. 
Mr Fletcher outlined the key risk areas for technology (which had previously been presented to the 
Risk Assurance and Audit Committee (RAAC)), focusing on: 
•  The use of data and information, and cyber security. There was a detailed plan for improving 
ACC’s use of data maturity, which was underpinned by key initiatives including Analytics and 
the data management platform. The treatments under information management formed part of 
the management plan. Cyber security was being actively managed with a wide range of 
activities. 
•  Delivering change. Stability risk would be largely determined by ACC’s ability to execute 
change successfully. The two main things impacting stability were obsolescence and changes 
to the estate. This year, with the level of change, the way we execute wil  be extremely 
important. There was a series of actions underway to move ACC to a more iterative model of 
change. 
In response to questions and comments from the Board— 
•  Mr Fletcher explained that an unlimited amount of money could be spent on cyber security, so 
it was important to think about the aspects of the business that should receive the most focus. 
Management had run Game of Threats with Tier 3 leaders and had worked with the business 
units to determine where the cyber security focus should be. There were no areas, particularly, 
where a conscious decision had been made to not invest in cyber security. Mr Fletcher added 
that the Integrated Change Investment Portfolio (ICIP) had been helpful; as new platforms and 
processes were put in place, ACC took a view on the level of security needed and build it in. 
•  Mr Fletcher explained that decommissioning should have been added to the risk discussion. 
Management was conscious of it and it was front of mind for Analytics. 
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•  Mr Raubal explained that the risks should be rated High now (the recommendation in the 
Board paper erroneously stated that they were Medium), but the plan was to reduce the risks 
to Medium. 
ACTION: Management to update the Gartner IT Score on information management maturity and 
cyber security environments for the Risk Assurance and Audit Committee (RAAC). 
RESOLVED: The ACC Board resolved to: 
(a) 
Review the strategic intention to “support ACC with reliable, safe and secure information 
technology” using the Five Lines of Assurance approach.  
(b) 
Note that the overall (residual) risk profile for this strategic intention is assessed as “High” 
with treatment plans and assurance activities in place to retain the rating at “High” by 
ensuring that this risk does not increase in a chal enging internal and external environment. 
  Operational Reporting 
 ICIP Reporting 
Mr Fletcher summarised the report, focusing on the following points: 
•  Very good progress had been made over the month, with the highlight being the successful 
delivery of the Eos 8.8 upgrade. This was significant, because Eos 8.8 was a prerequisite for 
Client Payments (CP), and Next Generation Case Management (Next Gen), and there was 
now a lower risk of these programmes being held up. 
•  Good progress had been made in the past month with Next Gen. This was reflected in its 
status changing from red to amber. 
•  While good progress was being made in Analytics, a change made by the supplier to a 
component that was to be used to load core data into the data lake had impacted progress. 
Nevertheless, Management was stil  planning to have the platform complete by June 2019. 
•  CP1 continued to track well. The amber rating reflected some concerns in late February, most 
of which had been resolved. The project was nearing the point where Management would be 
asking for Board support and approvals. Mr Fletcher requested a sub-group of the Board, to 
meet fortnightly (approximately three meetings) so Members could gain a fuller understanding 
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of the project. The Board Chair, Mr Brabazon, Ms Murphy, Mr Mil er, and Ms Mazzoleni would 
form the sub-group for CP1.  
Mr Fletcher updated the Board on the support that ACC’s technology team was providing to the 
Investments team. A roadmap of work was underway and the technical support people had been 
engaged. 
In response to a question from the Board, Mr Fletcher explained that ICIP would address only 
ACC’s core systems. Some smaller systems outside the core would need updating over time. 
Management had a focus on decommissioning, so that nothing key was left behind. 
The Board thanked Mr Fletcher and his team for their hard work and for the good, clear report. The 
Board asked for more benefit reporting to be included. 
RESOLVED: The ACC Board resolved to: 
Note the ICIP Report. 
 Performance Report 
The Board sincerely acknowledged the work of ACC’s front line staff, and all ACC’s staff, in 
supporting people in Christchurch, fol owing the shootings. The Board was extremely proud of the 
work, and asked for its acknowledgement and thanks to be passed through to ACC staff. If 
anything was needed from the Board, it should be escalated without hesitation. 
(a) 
Claims Costs 
Mr Healy reported on the fixes needed for the impacts on reporting of motor vehicle accidents and 
Injury Prevention (IP) under the automated Claims Front End Establishment system. This was 
likely to be fixed over the next four to six weeks. The impact was not material due to the low 
volume of motor vehicle claims. Currently, an estimated 1.4% increase was being built into the 
reporting. The fixes would refine the system to pick up more of the claims automatically. 
(b) 
Operational and Financial Performance Report 
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Mr Healy introduced the report. He advised that Management had started an RFP process for a 
potential external provider to review ACC’s rehabilitation performance. Mr Pickering added that he 
anticipated having a response by early-April with work starting in May 2019. 
Mr Healy explained that the Performance Report now included information on forward-looking 
indicative levies and the trajectory of solvency levels in each Account. This showed a drop in 
solvency across all Accounts and the potential for more significant levy increases in the next levy 
round. The Board asked that the Minister be provided with a forward-looking update on solvency. 
Mr Healy provided the Board with a handout that included further information on solvency. He 
explained that the first page of the handout showed the falling solvency, with the Non-Earners’ 
Account (NEA) already below target and projected to worsen, and the Earners’ Account and Motor 
Vehicle Account projected to fall below the 105% target. The Board discussed whether the target 
solvency rate was 105% or the range of 100% – 110%. Mr Raubal explained that 105% was used 
for the levy calculations. The Board expressed the view that the funding policy was meant to drive 
the calculation method, not the other way around. The target needed to be confirmed. 
In response to Board questions and comments, Mr Healy explained that— 
•  the budget numbers were shared with Treasury, but the indicative levy numbers were not.  
•  ACC would henceforth include indicative levies information in the Quarterly Report to the 
Minister, and would try to highlight the solvency numbers and potential future levy increases. 
•  the available levers for the solvency problem were to either increase levies or to review access 
to the Scheme. However, increased investment in IP might help to change the solvency 
trajectory.  
Mr Healy reported that review numbers, health and safety, and privacy performance continued to 
trend positively. The Net Trust Score would likely be updated for April, as the survey would be run 
in March 2019.  
The Board discussed the proposed performance and budget metrics. Mr Healy explained that, 
according to projections, economic growth would tail off. The Board suggested that Management 
build in a standard margin of error for the performance projections, and that the separate Accounts’ 
projections (which Mr Healy had explained sit behind the budget projections) be shown in the 
budget, to give ACC’s stakeholders visibility of the solvency risks. 
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In response to a Board query, Mr Raubal suggested that demographic change to case mix was not 
as a big a risk as was generally thought. 
RESOLVED: The ACC Board resolved to: 
(a) 
Note the Claims Cost Report. 
(b) 
Note the Operational and Financial Performance Report. 
  Presentations 
 Accelerating Digital in ACC 
Mr Tully introduced 9(2)(a)
 and 9(2)(a)
 the Board and explained that digital was not about 
technology, it was about transforming the delivery of services. The presentation would provide a 
view of the work the Digital and Channels Team was doing, what had been achieved, and what 
would be coming in the future. 
9(2)(a)
 presentation focused on the following: 
•  Digital was a key enabler of ICIP. Work would not have advanced as far as it had today without 
Juno and other technology investments coming online. Sixty-five percent of businesses now 
interacted with ACC digitally through MyACC for Business. 
•  Digital would enable ACC to handle volume growth better and help accelerate ICIP benefits. 
Next Gen’s Launch Pad had over 7,000 registered users for MyACC for Client.  
•  The biggest opportunity for digital was service transformation, which could be categorised in 
three ways: 
o  Assisted was where staff served customers directly. Assisted services added the most 
value to vulnerable customers or more complex interactions. 
o  Self-service, which was the most commonly held view of what digital was, although often 
behind the scenes it was transacted by people. It involved products like apps, chatbots, 
and web pages that enabled customers to serve themselves. 
o  Application Programming Interface (API), which was a software intermediary that allowed 
two applications to talk to each other, and connecting behind the scenes.  
Page 7 of 21  

•  ACC had started to evolve into self-service, with manual tasks evolving into digital, and some 
use of APIs. Over the past twelve months, the percentage of claims submitted digitally had 
increased from 13% to 50% with providers. Once MyACC tasks were able to be automated, 
there would be an opportunity to redeploy resources at administrative hubs. 
•  The Digital and Channels Team was also working with collections and recoveries. 
Management was looking at how it could automate a proactive communications platform to 
encourage people, who owed ACC money, to pay earlier. This would reduce ACC’s collection 
costs, which were currently outsourced. 
In response to queries from the Board, 9(2)(a)
 explained that, in relation to APIs for providers, 
ACC was mostly working with the larger PHOs. The challenge would be to work with the smaller 
providers. She was mindful of the potential for reputational issues. ACC’s target was to have 100% 
of business transactions move to digital within five years. Mr Pickering explained that ACC would 
work with the smaller providers to help them move to digital transacting. 9(2)(a)
 explained the 
benefits to GPs through introducing an API; the time spent fil ing out ACC forms would be 
significantly reduced, allowing providers to spend more time with patients. This could help with 
ACC’s Net Trust Score among not just providers but also the 92% of ACC clients who only deal 
with ACC through providers. 
9(2)(a)
 explained that ACC was working with the Office of the Privacy Commissioner to obtain 
a TrustMark on MyACC for Client. The Office of the Privacy Commissioner was positive about the 
levels of privacy for MyACC for Client. Moreover, the claims processed through MyACC were more 
efficient. For example, ACC needed to follow up on only one in 30 applications for weekly 
compensation (WC) in MyACC, while three in ten manual applications needed follow-up. 
In response to a Board query, 9(2)(a)
 explained that providers, not clients themselves, fil  out 
the ACC45 form online. Ultimately, the client would make the claim. This would take a large cost 
out of the provider’s business. 
9(2)(a)
 explained how digital could work with the Health Sector Strategy (HSS). In response to 
a query from the Board regarding how the HSS was empowering clients to manage their own 
health, 9(2)(a)
 explained that smart supports, which would help predict what a client might 
need based on their injury and where they were in their recovery, were being added to MyACC for 
Client. This would empower customers to further manage their own claims. The Board asked that 
ACC be as ambitious with the HSS as it was in the rest of ICIP. 9(2)(a)
 explained that the 
Page 8 of 21  



Digital and Channels Team was working closely with Provider Service Delivery (PSD) to ensure 
PSD had the tools and support it needed. 
In response to a query from the Board regarding what was limiting the pace and scale of the 
team’s activities, 9(2)(a)
 explained that digital was advancing at exactly the right pace and 
keeping in step with the significant ICIP investments. The worst thing would be to fall out of step 
with the ICIP changes. 
9(2)(a)
 then provided an example of what the future might look like, by using Amazon’s Alexa to 
register an injury, book an appointment with his preferred provider, order a taxi, and alert his 
emergency contact of the issue. The prototype had been built by 9(2)(a)
 team. The Board 
expressed great interest in the technology. 
The Board thanked 9(2)(a)
 and 9(2)(a)
 for the excellent presentation and requested that 
9(2)(a)
 elevate any roadblocks to the Board, as ACC needed to continue innovating with 
digital. 
RESOLVED: The ACC Board resolved to: 
Note the ACC Digital Update. 
  Board Papers 
 Client Payments Funding Request 
Mr Tully briefed the Board on the Client Payments Phase 2 (CP2) funding request, focusing on the 
following:  
•  This was the second of three business cases to transform the CP system through: 
o  Moving to more efficient and effective payments processes using Eos. 
o  Enabling a better client experience through integration with MyACC. 
o  Al owing flexibility for future legislative change through a more modern and flexible system. 
o  Reducing risk and increasing operational resilience by replacing the out-of-date and 
increasingly difficult to support Pathway system. 
•  CP2 would build on the CP1 project which would go live in early May 2019. The overall 
estimate for all CP work was $85 mil ion, which remained within the Board-agreed range of 
Page 9 of 21  

$80 million – $130 mil ion. This request was for $36.2 mil ion of funding to deliver CP2 by 
June 2020. CP2 would cover: 
o  The remaining (pre-2010 legislation) WC payments. 
o  Replacement and upgraded processing for accidental death entitlements, lump sum 
payments, and independence allowance payments. 
o  The remaining client payments, including some payments from Medical Fees Processing. 
•  Management was also requesting the Board to approve $12 mil ion of Board-controlled 
contingency, noting that no contingency drawdown had been required for CP1. The project 
plan would allow ACC to meet or come close to the requirement from Internal Revenue (IR) 
that ACC exit the Pathway PAYE process by 31 March 2020. It would also generate capability 
for up to a 42 FTE saving over the next three years, in addition to the 12 FTE saving from CP1, 
subject to a small legislative change that was required to allow ACC to use IR Payday Filing. 
•  A further funding request was anticipated toward the end of 2019, for CP Phase 3, relating to 
decommissioning the Pathway system and closing the project. 
In response to queries from the Board, 9(2)(a)
 explained that— 
•  Eos had standard payments functionality but it did not have the functionality to calculate WC. 
•  two-thirds of the cost estimate was to move away from Pathway. Management was confident 
about that amount, based on CP1. 
•  ACC had six subject-matter experts, half of whom were based in Dunedin and the rest in 
Hamilton, but that they travelled to other ACC sites.  
•  he had confidence that the current system had been adequately examined and specified and 
was ready for the Eos solution.  
In response to Board queries about the contingency being sought, 9(2)(a)
 explained that it 
reflected Management’s confidence in the level of funding required for CP2. Asking approval of the 
contingency was in line with previous funding requests to the Board. Mr Tully added that the 
money would be held in reserve and only be accessed with Board approval. Mr Pickering 
explained that the contingency recommendation demonstrated only that there could be a need for 
it, and that Management wanted to signal this well in advance. The Board decided that it would not 
approve contingency for a specific project, because it then becomes seen as part of the budget. 
In response to a query from the Board regarding the need for legislative change in order to access 
the benefits, Mr Squire explained that the current legislation was very prescriptive. Mr Tully 
Page 10 of 21  

explained that the Minister agreed with the proposed change and that it should be enacted by 
next year. 
RESOLVED: The ACC Board resolved to: 
(a) 
Note the significant progress made against the April 2018 CP1 Business Case and 
completion of the Initiation Phase for CP2.  
(b) 
Approve the funding and drawdown of $36.2 mil ion, excluding contingency, to proceed 
with the CP2 of the project. 
(c) 
Note the total cost of the Client Payments project is estimated at $85.6 mil ion, excluding 
contingency.  This wil  be reforecast to include any updated CP3 costs and contingency 
required in the final business case. 
(d) 
Note that CP2 wil  deliver the remaining Eos-based calculation and payments functionality 
for all client entitlements not already covered by CP1 in three releases, beginning in late 
2019. 
(e) 
Note that CP2 wil  deliver additional client payments functionality currently managed in 
systems, other than Pathway (specifically the Medical Fees Processing system) across 
three releases, predominantly in CP2 Release C. 
(f) 
Note that the project financial benefits of $45.1 mil ion over the 10 years through to 
FY2029/2030 remain as per the original business case, subject to a legislation change 
allowing use of Real Time Earnings information from Inland Revenue. 
(g) 
Note that Client Payments is a key part of delivering the wider ICIP change that has a 
committed weekly compensation reduction component of 5.5 days by 2023/24.  
(h) 
Note that the attribution of the overall benefit is difficult to assign to any single project, but 
that Management is committed to delivering the overall target. 
(i) 
Note that Management wil  continue to update the outlook of the weekly compensation 
days paid as Client Payments progresses. 
(j) 
Note that the ongoing business as usual costs have been estimated to reduce by $2.7 
mil ion over the 10 years through to FY2029/30. 
Page 11 of 21  



(k) 
Note the case for change includes: 
i.  Reducing system risk and increasing operational resilience 
ii.  Future proofing the payments system for legislative change 
iii. Further enabling business transformation 
(l) 
Note that because of the phased approach, Eos (for new compensation payments) and 
Pathway (for other entitlements), wil  coexist until the completion of CP2 data migration. 
Management continues to accept the risks associated with this coexistence, with actions in 
place to mitigate both likelihood and impact. 
(m) 
Note that the Net Present Value remains negative, however, the project is part of the wider, 
NPV-positive ICIP, and the Client Payments investment and funding request has been 
factored into the ICIP costs and benefits. 
(n) 
Note that the ICIP approval from Cabinet covers the scope and value of this 
proposal.  Further specific Cabinet approval is not required. 
(o) 
Note the full CP2 business case is available on request. 
(p) 
Note a final business case, that includes an update on estimated costs and timelines for 
CP3, wil  be presented to the Board in late 2019.    
 A New Approach for Injury Prevention 
The Board held this paper over to a later meeting. 
 Treatment Injury Publication 
The Board had considered the paper in the Board only session, and had agreed that no media 
release should be made. However, the Board would have a discussion about the Treatment Injury 
publication at a future meeting. 
RESOLVED: The ACC Board resolved to: 
(a) 
Note the publication of the third edition of Treatment Injury Information: Supporting 
Treatment Safety 
in April 2019.  
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(b) 
Note the publication wil  be released on the ACC website.   
 Finance Papers 
(a) 
Service Agreement 
Mr Healy explained that some of the targets for the Service Agreement would likely be lowered 
from previous targets. One of the key measures was the improvement in WC days paid for 
2019/20. There was discussion as to whether the proposed change could wait until after the April 
ICIP workshop. Mr Healy explained that the budget assumed a certain profile in the realisation of 
ICIP benefits, which had now been pushed back. The proposed change would be to get back to 
the target of a 5.5-day improvement by 2023/24, but push back the improvements until after the 
2019/20 financial year. The Board agreed, noting that ACC needed to be realistic when it put the 
budget to government. 
Mr Healy explained the proposal to move the public trust and confidence survey to an online 
survey instead of a phone survey. The Board expressed hesitation about accepting this change—
changing measures would have a negative effect and it would be difficult to explain the difference 
in numbers. The Board discussed the proposed question for the measure and suggested that the 
questions be correlated to drivers: if ACC was surveying employers, questions should be related to 
the drivers of employer levies, if surveying customers they should be about perceptions of the 
service; etc. Mr Healy explained that the plan was to bring the Service Agreement to the Board for 
approval in April and that Management was attempting to find a measure additional to the Net 
Trust Score to help satisfy the Office of the Auditor-General. 
The Board discussed the volume measure for IP included in the performance report. Mr Healy 
pointed out that the full year target was for IP programmes to result in 11,000 claims avoided, and 
3,900 had been achieved at YTD. In the Board’s view, that seemed a very small number. The 
Board queried there being no IP benefits measured for some of the violence prevention measures, 
and noted that that impacted the other IP numbers. 
The Board suggested that Management use the Service Agreement to highlight how levy setting 
translated to longer-term solvency targets, to inform key stakeholders about the effects of ACC’s 
proposed levies not being recommended. 
RESOLVED: The ACC Board resolved to: 
(a) 
Review the first draft of the SA19/20 and provide feedback as appropriate. 
Page 13 of 21  

(b) 
Approve the release of SA19/20 to Treasury, MBIE and EY for their review prior to 
submission to the Minister for ACC. 
(b) 
Budget 
Mr Healy referred the Board to the handout he had provided earlier in the meeting, focusing on the 
following: 
•  The first page showed the solvency trends for the budget. The calculation of levies used 105% 
for the levied Accounts and 88% for the NEA. By the end of the four-year period the levied 
Accounts were tracking below the target range.  
•  The second page related solely to the NEA which was already well below 88%. By the end of 
this year it would be at 68.5%. He noted that it assumed the current appropriation request 
would not be accepted, which seemed very likely.  
•  The third page showed investment income and how the forecasts for investment returns have 
fallen over time since 2009, with the 2019/20 budget forecast at about 4%. 
•  The fourth page showed the figures by Account.  
•  The fifth page showed claims volumes. This was a key input into the budget. The trajectory of 
growth had dipped significantly in 2008-2010 due to the GFC. Most of the bounce-back was 
likely economically driven. Mr Healy was assuming 3% growth for overall claims and 5% for 
WC claims. Mr Healy had spoken with 9(2)(a)
 in the Investments team on his views on 
economic assumptions, particularly around nominal GDP. 9(2)(a)
 had indicated that he 
viewed the Treasury forecasts as optimistic in terms of growth.  
The Board suggested that the real number that seemed to drive claims volume growth was the 
employment rate. Mr Healy confirmed that 2/3 of the new claims were in the Earners’ Account.  
The Board discussed the data in the handout. In response to Board questions and comments 
Mr Healy explained that— 
•  the Treasury assumption was optimistic at 5.5% nominal GDP, and the employment rate was 
coming down, and in his view, 5% for WC volume growth was reasonably prudent. However, 
Mr Healy would consider the Board’s suggestion that he put it at 6% for next year and then 
taper it down. He would also look at the economic data around the growth spikes in new claims 
and in WC claims in the past, to help inform forecast growth.  
Page 14 of 21  

•  the projection for claims costs was 7.4%. Mr Healy’s assumptions included an amount for 
health services pay negotiations, based on the Nurses’ MECA settlement. 
•  Mr Healy had discussed relevant consensus forecasts with 9(2)(a)
 whose view was that 
the Treasury forecast was optimistic.  
•  the budget assumed that the levies recently recommended would not go through, but that levy 
increases in the future would be back in line with the funding policy. 
•  Mr Healy set the budgets on the basis of a reasonable central estimate, but with conservatism 
implied into the claims volume forecasting.  
•  as the seventh page of the handout showed, looking at the pre- and post-ICIP benefits, costs 
would be higher if not for ICIP. IT operating cost was increasing year on year on the back of 
new systems, and that level would run higher than it had historically. But ACC had under-
invested in systems and was now trying to invest in more digital and have better control and 
security. That impacted IT operating cost.  
Mr Pickering accepted the Board’s point that the operating costs increase of 8% was high. He 
explained that Management had challenged the operating costs bottom up. ACC was in a 
transitional year and had not realised as much in FTE benefits as had been hoped, due to more 
people being retained for the transition into the new model. Some project costs were higher than 
had been hoped. Mr Healy would prepare a waterfall graph to show where the costs were. 
After further discussion, the Board suggested that there were macro changes occurring, with 
$1 bil ion going onto OBEGAL and investment returns down. It was important to articulate this 
clearly so that it would not come as a shock to the government.  
In response to further Board queries, Mr Healy explained that— 
•  ACC’s Investments team had taken consensus forecasts into account, but the projected return 
reflected the Investment team’s view that rates would not rise significantly.   
•  the eighth page of the handout showed the difference between what ACC was being charged 
by Health and what DHBs were being charged. That was another area coming through as a 
significant increase.  
•  restructuring expenses were not shown in ACC’s budgets, and historical y those expenses 
have been accepted as a budget variance. 
Page 15 of 21  


•  the table under paragraph 3.12 of the budget Board paper showed the ICIP overall project total 
of $60 mil ion for CAPEX and $100 mil ion for OPEX, but the split was never precise, as it 
depended on what could be capitalised and depreciated. However, the overall spend was 
shown as $160 million. 
The Board suggested that the WC figure be adjusted upward in the budget, and that there should 
be more for IP in order to reduce the flow into new claims and WC. 
RESOLVED: The ACC Board resolved to: 
(a) 
Approve the Budget and Forecast for the financial years 2019/20 to 2022/23; subject to 
any amendments arising from the Board’s review and final Government decisions on Non-
Earners’ Account appropriation proposals., subject to the changes discussed.  
(b) 
Delegate to the Chair and the RAAC Chair the final approval of the Budget and Forecast 
for the financial years 2019/20 to 2022/23 for incorporation in the Crown’s Budget 
Economic and Fiscal Update (BEFU) (after adjustment for any financial impacts arising 
from the Board’s review, Cabinet decisions on funding) and inclusion in the Service 
Agreement for submission to the Minister for ACC. 
 Solnet Solutions Limited New Master Service Agreement 
The Board had considered the paper in the Board only session and had passed the resolutions: 
RESOLVED: The ACC Board resolved to: 
(a) 
Note the earlier MSA ended in October 2018. 
(b) 
Note Legal Services has reviewed the new MSA. 
(c) 
Note the original MSA predated the Government Rules of Sourcing and the extension is 
exempt from the Government Rules of Sourcing under the exemption that provides that a 
change of supplier cannot be made for technical reasons and would cause substantial 
duplication of costs for ACC. 
(d) 
Note approval to enter the new MSA is required because the whole of life cost (up to $54m) 
exceed the Chief Executive’s delegations. 
Page 16 of 21  




(e) 
Approve the execution of the new MSA for the value of $10.5 mil ion for the duration of the 
new agreement (October 2018 – September 2023, if both rights of extension are 
exercised). 
  Performance Reports 
 Health, Safety and Wellbeing Report 
The Board had considered the Report in the Board only session.  
RESOLVED: The ACC Board resolved to: 
(a) 
Note actions underway to mature our safety system, demonstrate safety leadership and 
strengthen our safety culture.  
(b) 
Note there were no notifiable events in February 2019. 
(c) 
Note the health and safety performance indicators. 
 Legal Report and Policy Update 
(a) 
Legal Report 
The General Counsel summarised the Report, focusing on:  
•  The Stafford litigation: the Court of Appeal hearing was stil  on track for 17 April, and leave to 
intervene had been confirmed by the Attorney-General. 
•  The test case on ‘ordinary consequence’: ACC would be filing the case stated in the next week 
and was tracking the claims now accepted that would not have been accepted prior to the High 
Court decision. The number of those was stil  low, although some were serious. It was 
anticipated that by June 2019 Management should be able to provide the Board with an 
assessment of the financial impact of the additional accepted claims. 
•  9(2)(h)
 
 
 
 
 
 
Page 17 of 21  

o  9(2)(h)
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
The General Counsel briefed the Board on two matters not mentioned in the Report: the Human 
Rights Review Tribunal proceedings that had been commenced in 2018 had a filing date for late-
March, for which ACC had to file a reply to the claims. In response to a Board query, the General 
Counsel explained that it was not yet known when the hearing would be—the Tribunal was very 
under-resourced.  
The second new matter was a Coronial matter. Emotive words had been used about ACC’s 
management of a deceased person’s claim. However, a third-party administrator on behalf of an 
accredited employer had been managing it, not ACC. There was unlikely to be publicity, as the 
matter was a suicide. 
ACTION: Management to report to the Board on the total costs of the Stafford case when it was 
over. 
RESOLVED: The ACC Board resolved to: 
Page 18 of 21  

(a) 
Note the High Court has granted ACC leave to appeal to the Court of Appeal against the 
High Court decision on the meaning of ‘ordinary consequence’ in the Treatment Injury Test 
Case. 
(b) 
Note an internal ACC Working Group is monitoring and analysing treatment injury claims 
for cover to assess the impact of the new High Court guidance on the meaning of ‘ordinary 
consequence’ of treatment. 
(c) 
Note that— 
i.  the Human Rights Review Tribunal declared the Social Security Act requirement for an 
income-tested benefit to be abated at 100% of weekly compensation unlawfully 
discriminates against the benefit recipient on the grounds of employment status; and 
ii.  ACC is working through the potential operational and policy implications of that decision. 
(d) 
Note a number of District Court Appeals due to be heard in the week beginning 25 
February 2019 wil  likely attract media attention. 
 
(b) 
Policy Update 
The Board had considered the Report in the Board only session.  
RESOLVED: The ACC Board resolved to: 
(a) 
Note the current areas of policy activity. 
(b) 
Note ACC has responded to the Board’s request, at the February Board meeting, for 
additional information on the TimeOut product and the legislative test for injury prevention 
investment. 
(c) 
Note ACC wil  provide additional advice, developed with MBIE, on whether the TimeOut 
product could respond effectively to labour market conditions.  
(d) 
Note ACC wil  provide further detail in the April Board report about active areas of policy 
work within the scope of the Legislation Modernisation Programme. 
Page 19 of 21  







(e) 
Note ACC’s continued involvement in work to support the Government response to the 
recommendations of the Government Inquiry into Mental Health and Addiction, and the 
State Sector Act review. 
  Board Administration 
 Minutes  
(a) 
Minutes of Meeting held on 28 February 2019 
APPROVED: the ACC Board approved the minutes of the meeting held on 28 February 2019, 
subject to adding a reference to a suggestion Mr Brabazon had made, regarding bringing business 
onside and that ACC represents good value for money. 
(b) 
Minutes of Meeting held on 10 March 2019. 
APPROVED: the ACC Board approved the minutes of the meeting held on 10 March 2019.  
 Schedule of Matters Arising  
The Board noted the Schedule of Matters Arising. 
 Confirmation of Decisions Made Out of Cycle 
RESOLVED: the ACC Board resolved to: 
Note that no decisions were made out-of-cycle for the period 21 February 2019 to 14 March 2019. 
 Annual Work Programme 
NOTED: The ACC Board noted the annual work programme. 
  General Business 
There was no general business. 
Page 20 of 21  


  Confirmation of Next Meeting 
To be held at the ACC Boardroom, Level 7, Justice Centre, 19 Aitken Street, Wellington on 
Wednesday 17 April 2019 at 9.00 am. 
Closure 
The meeting closed at 4.35 pm. 
Approved 
 
 
Chair …………………………………………………………. 
Date ……………………………… 
Page 21 of 21  

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