549266 (Complaint ground: 549267)
22 April 2021
Ms Helen Hardly
By email: fyi-request-15065-
Tēnā koe Helen
I refer to your correspondence of 4 April 2021 made via the FYI website, in which you seek
clarification on any action taken in response to a high volume of complaints received against the
Bank of China.
Unfortunately, the Chief Ombudsman is unable to assist you with this matter. The Chief
Ombudsman’s role is to consider and investigate specific complaints about the administrative
conduct of central and local government agencies. The Chief Ombudsman does not have
authority to investigate financial service providers.
To pursue this matter, you may wish to raise your concerns with the Banking Ombudsman
deals with complaints against a number of financial service providers — which includes the New
Zealand branch of the Bank of China.
You can contact the Banking Ombudsman by using the below information:
Email: [email address]
Telephone: 0800 805 950
I trust the above information is of assistance.
Nāku noa, nā
Manager – Intake and Early Assistance Team