Thank you for contacting Auckland Council’s Privacy and Official
Information Team. This email is to acknowledge that we have received your
correspondence.

 

If you have made a request for official information, we will make and
communicate a decision on your request within 20 working days (this is a
maximum timeframe).

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly.

 

If your email can be answered directly by a council department, we may
refer it to that department. We will get back to you to let you know we
have done this.

 

Ngâ mihi,

 

The Privacy & Official Information Team

[1]Auckland 10 years together

CAUTION: This email message and any attachments contain information that
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Kia ora Daniel,

 

Thank you for your email.

 

Services were delayed while New Zealand remains at COVID-19 Alert Level 2.
We were also prioritising essential identity services including birth and
death registration, registration of citizenship by descent, and issuing
passports.  

 

As a direct consequence of Covid-19, the number of citizenship
applications has significantly increased since March and a number of
Citizenship Officers were unable to work from the office. At this point in
time, most applicants are advised of the outcome of their applications
within five to ten months of submitting a complete and correct
application. This timeframe does not include the citizenship ceremony that
a person must attend in order to become a New Zealand citizen.

 

The Minister of Internal Affairs has agreed in the interests of public
health, to temporarily waive the requirement for new citizens to attend
citizenship ceremonies.

 

In response to COVID-19, there will be no citizenship ceremonies until
further notice.

 

If you have applied for Citizenship, we can look into your application ;
however we do require some additional information. The minimum information
we require is the applicant’s:

 

o Full name
o Date of birth
o Country of birth
o The full delivery address as stated in the application
o Application Number (if known)

If this application is for a child, please provide your full name.

 

Once this information has been provided we will be able to look into your
application and advise you accordingly.

 

For any other enquiries please reply to this email, visit our website at
[1]https://www.govt.nz/browse/nz-passports-...,
or contact us by phone

 

Nâku noa, nâ

 

Aline

Customer Services Officer | Citizenship Office

NZ: 0800 22 51 51 | Outside NZ: +64 4 462 0651

Mon to Fri 8:00am – 7pm

Department of Internal Affairs Te Tari Taiwhenua

 

 

From: Joanne Kearney <[email address]> On Behalf Of
Official Information
Sent: Friday, 27 November 2020 2:08 PM
To: citizenship <[email address]>; OIA <[email address]>
Subject: FW: Official Information request - NZ Citizenship timeframe

 

Kia ora DIA

 

The official information request below was sent to Auckland Council, we
believe that your agency holds the information to respond. Could you
confirm if you will accept transfer of this request.

  

Ngâ mihi

 

Joanne Kearney | Senior Business Partner Privacy & Official Information
Governance Services | Auckland Council
Auckland Council, 135 Albert St, Auckland
Visit our website: [2]www.aucklandcouncil.govt.nz

 

 

_____________________________________________
From: Daniel <[3][FOI #14213 email]>
Sent: Friday, 27 November 2020 11:41 AM
To: Official Information <[4][email address]>
Subject: Official Information request - NZ Citizenship timeframe

 

 

 

 

Dear Auckland Council,

 

As we know before the COVID-19 situation the timeframe for the citizenship
was 3 to 5 months. As i understand during COVID-19 you make the time frame
to 5-10 months little longer which is acceptable due to lockdown
situation.

 

Now the COVID-19 situation is properly handled by the government, election
finished and the businesses are going back to normal but your time frame
is still the same. Can you please tell us when the Citizenship department
will go back to normal timeframes and also can you please explain the
breakdown of 5-10 months timeframe you need for so everyone have the clear
picture regarding the timeframe.

 

Yours faithfully,

Daniel

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[5][FOI #14213 email]

 

Is [6][Auckland Council request email] the wrong address for
Official Information requests to Auckland Council? If so, please contact
us using this form:

[7]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

show quoted sections

Kia ora Daniel
 
We have transferred your request to the Department of Internal Affairs
(DIA) as we believe they hold the information to answer your request. DIA
will respond to you directly.
 
 
Ngā mihi
 
Joanne Kearney
Ph: 09 977 1702
Privacy & Official Information Team
Governance Services
 
 
 
 
_____________________________________________
From: Daniel <[FOI #14213 email]>
Sent: Friday, 27 November 2020 11:41 AM
To: Official Information <[email address]>
Subject: Official Information request - NZ Citizenship timeframe
 
Dear Auckland Council,
 
As we know before the COVID-19 situation the timeframe for the citizenship
was 3 to 5 months. As i understand during COVID-19 you make the time frame
to 5-10 months little longer which is acceptable due to lockdown
situation.
 
Now the COVID-19 situation is properly handled by the government, election
finished and the businesses are going back to normal but your time frame
is still the same. Can you please tell us when the Citizenship department
will go back to normal timeframes and also can you please explain the
breakdown of 5-10 months timeframe you need for so everyone have the clear
picture regarding the timeframe.
 
Yours faithfully,
Daniel
 
-------------------------------------------------------------------
 
This is an Official Information request made via the FYI website.
 
Please use this email address for all replies to this request:
[1][FOI #14213 email]
 
Is [2][Auckland Council request email] the wrong address for
Official Information requests to Auckland Council? If so, please contact
us using this form:
[3]https://fyi.org.nz/change_request/new?bo...
 
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://fyi.org.nz/help/officers
 
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
 
 

show quoted sections

Kia ora Daniel,

 

I have just become aware that some correspondence from the Department was
not posted against this FYI.org.nz request thread.  As you see in train
below, my acknowledgement of the transfer was accidentally sent to
Auckland Council instead.   The Department then also subsequently made a
combined response to your questions in this thread (14213) in its response
to your further questions in thread 14230.  That response should have been
posted against both threads.  I apologise for this oversight.  

 

I attach the Department’s response here again, which was already provided
to you in our response on thread 14230.   This email contains no new
information for you, but will hopefully be of assistance to other members
of the public who are interested in the same topic and read this question.

 

Ngâ mihi,

 

Michelle Reed  [1](she/her)  

Lead Advisor – Official Correspondence | Governance, Risk & Assurance 
Te Urungi Organisational Strategy and Performance

[2]dia.govt.nz | [3]Facebook
[4]DIA Logo - Black

 

From: OIA
Sent: Tuesday, 1 December 2020 2:08 PM
To: OIA <[email address]>; Official Information
<[email address]>
Subject: RE: Your Official Information request OIA2021-0305

 

Kia ora Daniel,

 

I see that there was some delay between Auckland Council notifying you of
the transfer and notifying the Department of the transfer (attached
below). I note that the Department confirmed that it would accept transfer
on Friday, and received the transfer confirmation from Auckland Council on
Tuesday at 12.29pm, hence your request was received by the Department
today.

 

Ngâ mihi,

 

Michelle Reed | Lead Advisor – Official Correspondence 
Te Urungi - Organisational Strategy and Performance
Te Tari Taiwhenua - The Department of Internal Affairs
45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |
 [5]www.dia.govt.nz
[6]DIA Logo - Black

 

From: OIA <[7][email address]>
Sent: Tuesday, 1 December 2020 2:00 PM
To: Official Information <[8][email address]>
Subject: Your Official Information request OIA2021-0305

 

Tçnâ koe Daniel,

 

Thank you for your OIA request which was transferred from Auckland Council
to the Department of Internal Affairs and received today (included with
this email)

 

The Department will provide its response to your request as soon as
practicable and within twenty working days.  The 20^th working day is 20
January 2021.  (Note that the summer closedown period of the Official
Information Act runs from 25 December to 15 January inclusive.)

 

Please note that in cases where the Department’s response provides
information that is identified to be of general public interest, the
response may also be published on the Department of Internal Affairs
website.  If the Department publishes its response to your OIA request,
all personal information, including your name and contact details, will be
removed.

 

Ngâ mihi

 

Michelle Reed | Lead Advisor – Official Correspondence 
Te Urungi - Organisational Strategy and Performance
Te Tari Taiwhenua - The Department of Internal Affairs
45 Pipitea St | PO Box 805, Wellington 6140, New Zealand |
 [9]www.dia.govt.nz
[10]DIA Logo - Black

 

From: Joanne Kearney <[11][email address]> On
Behalf Of Official Information
Sent: Monday, 30 November 2020 10:53 AM
To: Daniel <[12][FOI #14213 email]>
Subject: RE: Official Information request - NZ Citizenship timeframe

 

Kia ora Daniel

 

We have transferred your request to the Department of Internal Affairs
(DIA) as we believe they hold the information to answer your request. DIA
will respond to you directly.

 

 

Ngâ mihi

 

Joanne Kearney

Privacy & Official Information Team

Governance Services

 

 

 

 

_____________________________________________
From: Daniel <[13][FOI #14213 email]>
Sent: Friday, 27 November 2020 11:41 AM
To: Official Information <[14][email address]>
Subject: Official Information request - NZ Citizenship timeframe

 

Dear Auckland Council,

 

As we know before the COVID-19 situation the timeframe for the citizenship
was 3 to 5 months. As i understand during COVID-19 you make the time frame
to 5-10 months little longer which is acceptable due to lockdown
situation.

 

Now the COVID-19 situation is properly handled by the government, election
finished and the businesses are going back to normal but your time frame
is still the same. Can you please tell us when the Citizenship department
will go back to normal timeframes and also can you please explain the
breakdown of 5-10 months timeframe you need for so everyone have the clear
picture regarding the timeframe.

 

Yours faithfully,

Daniel

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[15][FOI #14213 email]

 

Is [16][Auckland Council request email] the wrong address for
Official Information requests to Auckland Council? If so, please contact
us using this form:

[17]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[18]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

 

References

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2. http://www.dia.govt.nz/
3. https://www.facebook.com/dia.govt.nz/
5. http://www.dia.govt.nz/
7. mailto:[email address]
8. mailto:[email address]
9. http://www.dia.govt.nz/
11. mailto:[email address]
12. mailto:[FOI #14213 email]
13. mailto:[FOI #14213 email]
14. mailto:[email address]
15. mailto:[FOI #14213 email]
16. mailto:[Auckland Council request email]
17. https://fyi.org.nz/change_request/new?bo...
18. https://fyi.org.nz/help/officers