Dear University of Waikato,Please provide a summary of how the University's pastoral care practices and processes have been altered or changed in order to ensure its compliance with the Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019.If the University considered that it was already compliant with the Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019 , what practices, processes and or services does the University provide that enable it to believe so?How have individual contracts with students, within an accommodation context or otherwise been changed to as to recognise the University’s obligations under the Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019?What additional pastoral care systems (if any) have been put in place for 2020 in the accommodation context?How many complaints are made on average per year against the University under the Education (Pastoral Care of International Students) Code of Practice 2016 ? (The details of the specific complaints need not be outlined)Yours faithfully,Elliott Harris-------------------------------------------------------------------This is an Official Information request made via the FYI website.Please use this email address for all replies to this request:[FYI request #12369 email]Is [University of Waikato request email] the wrong address for Official Information requests to University of Waikato? If so, please contact us using this form:https://fyi.org.nz/change_request/new?body=university_of_waikatoDisclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:https://fyi.org.nz/help/officersIf you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.------------------------------------------------------------------- 