Duty Manager Community Pools
Our vision
Kia mahi ngātahi mō Pōneke mō tōna ā āpōpō Working together for Wellington's future
Our values
He tangata, he tangata, he tangata
Whakapai ake
We put people at the heart of what we
We’re always improving
do
Mahi ngātahi
Mana tiaki
We collaborate
We care for our places
To learn more about Wellington City Council visit
wellington.govt.nz
Role details
Directorate
Customer & Community
Business unit
Parks, Sport & Recreation
Reports to
Operations Manager
Location
The purpose of the role is to effectively lead a team to provide exceptional customer service and facility presentation. To
manage daily operational activities associated with the safe supervision of customers, high standards of facility
presentation, water quality, and asset and equipment management. To respond in the event of an emergency.
What you’l do
Accountabilities
Responsibilities
Pool Lifeguarding
Carry out pool lifeguarding according to protocols and standards.
Identify and respond to emergencies according to Emergency Action Plans.
Staff Management
Assist the Operations Manager with recruitment, selection, induction and training of facility
operations staff.
Assist Operations Manager to maintain cost effective duty rosters, daily work schedules and
facility procedures.
Carry out performance management of team members in line with WCC Performance
Management Systems, ensuring the identification of ongoing training and development
requirements using position-training guidelines.
Facility Presentation
Ensure that procedures and schedules for facility maintenance and presentation are
and Operational
established and carried out.
Equipment
Monitor effectiveness of facility presentation procedures, in consultation with Operations
Management
Manager, make improvements where required.
Manage swim meets and events to a high standard, with regard to customer service, pool
supervision and equipment set up and management.
Administration
Carry out administration tasks requested by the Operations Manager or Community Pools
Manager.
Maintain effective working knowledge of the administration of all operational and Facility
programme services.
Process staff timesheets accurately.
Compliance
Ensure all facility staff co-operate fully in meeting the health & safety requirements of the
facility.
Be familiar with and ensure operational activities comply with WCC standards.
Maintain and monitor water treatment levels and associated plant in accordance with
national prescribed standards and procedures.
Ensure that the provisions of the Health and Safety in Employment Act, Building Compliance
Act, Pool Supervision Standards and New Zealand Standards for the Operation of Public
Swimming Pools are maintained through all aspects of facility operation.
Pool Supervision
Provide and maintain a high standard of professional pool Lifeguarding and safety for facility
customers through effective supervision of facility operations staff.
Customer Service
Provide clear and accurate information to customers about the facility services and
programmes.
Provide effective customer care and consideration ensuring a positive, welcoming, helpful
courteous manner at all times to all customers.
Proactively develop and maintain positive relationships with facility customers and user
groups.
Encourage and respond positively to customer feedback, seeking assistance from Operations
Managers when required.
Carry out customer service according to protocol and standards.
2
Team Commitment
Actively commit to working as part of the facility team to ensure a co- operative environment.
Encourage staff to have personal responsibility and pride in Facility activities.
Professional
Maintain personal levels of competence sufficient to lead and carry out emergency response
Development
to customers or fellow team members as required.
Attend all scheduled in-house training on request and assist Operations Manager with the
delivery of in house training requirements.
Develop and manage
Show leadership in supporting the team to achieve the organisation’s vision and objectives.
a highly effective
Build and enhance the capability of the team.
team.
Create and maintain a culture of high performance where personal development is valued.
Maintain high levels of staff motivation and teamwork with a focus on service standards,
value for money, and continuous improvement.
Leadership
Demonstrate leadership behaviours in all that you do, including inspiration; vision; courage
and integrity.
Operate from a shared values base and positively role model and demonstrate behaviours
and management practices consistent with those values.
Identify issues or risks to achieving business objectives and develop and implement mitigation
strategies.
Health and safety
Take responsibility for your work environment; identify hazards and risks to ensure
they are addressed.
Celebrate and reward health and safety successes; challenge attitudes and behaviours that
don’t support workplace safety.
3
Qualifications and experience
Qualifications
Pool Lifeguard Practicing Certificate
Water treatment experience
Pre Hospital Emergency Care certificate
Experience and knowledge
Strong demonstrable knowledge of and experience in:
Leading a team
Strong pool operational experience
Customer Service
Role dimensions
Reports
Direct reports
Operational Staff
Indirect reports
Nil
DFA Level
Nil
Budget
Nil
Key relationships
Internal
Community Pools Manager
External
Customers
Operations Manager
Suppliers and Contractors
Facility staff
Other Parks Sport and
Recreation staff
Industry organisations
Ki Te Hoe – Core Capability Level
Thought Leader – Increasing focus on leading with
Influence and shaping organisational Results through your
specialist Expertise. For more details on the capabilities
required for a Thought Leader check out ou
r core
capability framework.
Last reviewed
June 2019
4
Overview of core capabilities
Category
Capability
Description
Expertise
Specialist expertise
Show technical expertise as required by your role.
Decisions
Analytical skills
Analyse information to solve problems and make decisions.
Making our vision real
Support the Council to achieve its vision and priorities.
Results
Achievement drive
Show ambition and initiative, and take accountability.
Performing and delivering
Plan and organise to deliver results and improve how
work is done.
Delegating
Achieve results by delegating and overseeing work.
Customer engagement
Engage effectively with our customers to understand
and respond to their perspectives and needs.
Managing risk
Identify risks and take action to manage them.
Health and safety
Identify risks to health, safety, and wellbeing, and take action
to manage them.
Influence
Communicating
Communicate clearly, respectfully and with impact.
Assertiveness
State your views plainly and resolve conflicts directly.
Managing Performance
Bring out the best in others.
Persuasiveness
Persuade and inspire others.
Political acumen
Work effectively within the local government context.
Enabling change
Lead change initiatives.
People
Connecting
Show empathy, listen actively and connect with others.
Collaborating
Build relationships and work with others to achieve
common goals.
Building Teams
Develop collaborative and effective teams.
Inclusiveness
Work inclusively with people from different backgrounds and with
different abilities.
Mātauranga Māori
Show knowledge of our Treaty obligations, te reo,
tikanga, and kaupapa Māori.
Developing self and others
Invest in your personal development and
developing others.
5
