20 Viaduct Harbour Avenue Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
Ph 09 355 3553
Fax 09 355 3550
14 January 2020
David Harton
[FYI request #11687 email]
Kia ora David
The information you requested - CAS-34773-P2Z0Q2
Thank you for your request for information dated 20 November 2019 requesting information
about buses.
Please provide a breakdown of reported bad driving of AT buses. These should be
broken down into incident types (eg red light running, close passes, near misses,
accidents. .) over time, eg years 2019, 2018.. . for at least 5 years. This data should show
the result of the investigation (confirmed, not confirmed, rejected), changes to be made
to minimise such incidents, and repercussions for the drivers involved. For each
incident please advise the time frame from reporting of the incident to the result of the
investigation. Please also advise if each complainant has/ has not been informed of the
results of the investigations.
All AT Metro branded buses are owned by private bus companies. Historically Auckland
Transport (AT) sent all complaints regarding buses to the companies concerned for them to
respond to directly. Due to system categorisation inefficiencies, we did not have the ability to
provide sufficient detail, therefore we were unable to gather all the data for your request. Thank
you for refining this to the past four months in your email dated 19 December 2019.
Four months ago, AT implemented enhanced parameters, which has allowed increased
visibility and compliance to complaint categorisation. AT manage complaints regarding bus
driver conduct, dangerous driving, and passenger behaviour. I attach a spreadsheet which
outlines the data for the past four months.
Should you believe that we have not responded appropriately to your request, you are able to
make a complaint to the Office of the Ombudsman in accordance with section 27(3) of the
LGOIMA Act and seek an investigation and review in regard to this matter.
Yours sincerely
Stacey Van Der Putten
Group Manager Metro Services
aucklandtransport.govt.nz
