12 February 2020
Bridget Morison [email address]
Your Official Information Act request, reference: GOV-003390
Thank you for your emails of 17 and 22 January 2020, where you advise you consider part of your
request of 11 November 2019 was not fully answered. You asked for:
1. A list of all suppliers/providers with contracts to provide cover assessments
2. A list of all suppliers/providers with contracts to treat for ACC
Under the Official Information Act 1982 (the Act) we believe that your request was answered as stated,
as your question specified “with contracts”. Providers are not in contract with ACC but with the supplier.
However, we consider that we could have explained our response in more detail. Suppliers with an ISSC contract to provide cover assessments
Under the Integrated Services for Sensitive Claims (ISSC) contract, ACC contracts only with suppliers.
These suppliers are listed on the ‘Find Support’ website. Each supplier then must sub-contract or employ
service providers who are approved to deliver one or more of the services within the ISSC contract,
depending on their particular qualifications and experience.
Therefore, we consider we have fully answered your question in our response of 17 January 2020,
reference GOV-00 2561.
We considered if, even though ACC does not contract the service providers, we would provide you the
details of the approximately one thousand service providers named on the ISSC supplier contracts.
However, we would want to advise each one of them that we proposed to release their information. We
consider the would require substantial collation and research. We consider that even if we extended the
timeframe or charged you, the necessary resources would unreasonably interfere with ACC’s operation.
Therefore, we decline your request under section 18(f) of the Act as it would involve substantial
collation or research.
Counsellors on ACC’s website
ACC’s website provides information about accessing counselling support after experiencing a physical
injury and sexual violence. The counsellors listed are for people with an accepted a physical injury claim
and they work under ‘Cost of Treatment Regulations 2003’. However, a client may choose to use one of
those counsellors only if they already have an accepted sensitive claim.
How to contact us
If you have any questions, you can email me at [email address].
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at www.ombudsman.parliament.nz
or by phoning 0800
Sasha Wood Acting Manager Official Information Act Services
Government Engagement & Support
Accident Compensation Corporation
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