POSITION DESCRIPTION
Position details
Position Title
Investment Market Manager
Team/Branch/Group
Skills and Investment / Settlement, Protection and Attraction /
Immigration New Zealand
Location
London, Singapore, Shanghai, Los Angeles, or Tokyo
Date
July 2017
Our purpose
Our purpose is to grow the New Zealand economy to provide a better standard of living for all New Zealanders. To
achieve this, we need a strong, high performing economy, where for example, people (workers, consumers and
investors) are protected and aware of their rights and obligations; and the integrity of the environment is
maintained.
As one of New Zealand’s largest government agencies, the work we do impacts the lives of all New Zealanders. We
work to increase household incomes by helping businesses to be more productive and internationally competitive,
increasing opportunities for all New Zealanders to participate in the economy through improved job opportunities,
and by ensuring quality housing is more affordable.
This is all echoed in our Māori identity – Hikina Whakatutuki – which broadly means “lifting to make successful”.
How we work
Our aspiration is that MBIE is a great place to work where great work gets done.
We believe in harnessing the potential of our people and the diverse skills and life experiences they bring to MBIE.
Our targets are challenging and require us to work with others, and across the Ministry (making the most of our
size and scope).
Our people will need to adopt a generous disposition and actively seek out opportunities to be purposely
collaborative across MBIE. This means asking ‘why not?’ instead of ‘why?’, and leveraging off the collective that is
MBIE in the pursuit of goals that stretch right across teams, branches and groups.
We work across government, and New Zealand, in a way that enables us to expand and deepen our understanding
of businesses and markets. We use our extensive presence across New Zealand and around the world to make
and leverage domestic and global connections.
With our Crown entity partners we work collaboratively with other government agencies; local government;
businesses; industry, sector, union and employer groups; consumer groups; Māori leaders; and scientists to
develop and deliver fit-for-purpose policy, services, advice and regulation that support people, businesses,
communities and regions to be successful.
As the lead agency for providing government services for business, we are focussed on making it easier for
business to interact with government.
Our character
Shape
We shape the agenda by challenging the status quo, and by generating and adopting new
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ideas, to bring those ideas to life.
Collaborate
We support each other, engage early and proactively partner in pursuit of shared goals.
Deliver
We have a can do attitude, take ownership, act with purpose, urgency and discipline, take
calculated risks, celebrate success and learn as we go.
Our structure
The Ministry comprises around 3,200 staff operating in New Zealand with a further 400 staff in overseas locations.
The Ministry has seven business groups: Building, Resources and Markets; Corporate, Governance and
Information; Finance and Performance; Immigration New Zealand; Labour, Science and Enterprise; Market
Services; and the Office of the Chief Executive.
The Investment Market Manager position reports into the Manager Investor Programmes in the Immigration New
Zealand group.
The branches in this group are:
Business Strategy & Governance
Compliance, Risk & Intelligence
Service Design & Performance
Settlement, Protection & Attraction
Visa Services
Position purpose
The Investment Market Manager is responsible for delivering the Migrant Investor Attraction strategy thereby (i)
increasing the volume of high quality Investor Plus applications from target markets, and (ii) maximising the value
that New Zealand derives from investor migrants – their capital, commercial expertise and international
connections. The role is focused on working across NZ Inc. at a senior level and supporting appropriate private
sector ‘partners’ to engage with and support investors, thereby maximising the value they can bring to New
Zealand.
Key relationships
Prospective investor migrants and investor migrant applicants
Key staff across relevant NZ Inc. agencies, particularly offshore MFAT, NZTE, Education NZ, Tourism NZ staff.
External stakeholders as and when required, including appropriate private sector firms, particularly those
involved in the Capital and Financial Markets and facilitators of investor migration such as lawyers and LIAs
Members of the Settlement Protection and Attraction Leadership team
All managers and staff in MBIE including Visa Services management offshore and New Zealand and other
appropriate INZ staff, particularly in the Business Migration Branch
Staff in Minister’s office
Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The
incumbent will need the flexibility to adapt and develop as the environment evolves. This includes performing any
other reasonable duties as required.
Key accountability or
Indicators of success
deliverable
Delivers quality results which
The Investment Market Manager will be required to deliver results in the
contribute to the Ministry’s
following areas:
outcome
Develop and deliver on the strategy agreed by the INZ Director, with
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Key accountability or
Indicators of success
deliverable
particular focus on the key markets of assigned offshore region
Contribute to the development of an overarching international and
national strategy to give effect to the goals of the unit, as well as
government goals and priorities;
Achieve or exceed stated overall targets for assigned offshore region –
financial and value based;
The high level target for the assigned offshore region will be to deliver
sufficient strategic, high impact Investor and Investor Plus approved
applicants by 30 June 2018 that contributes to the assigned offshore region
regional target e.g. 10 percent or NZ$350million) towards the New Zealand
Wide Investment Attraction Strategy target of NZ$3.5billion, as overseen
by the Investment Attraction Taskforce.
Client Relationship Management (CRM) – Maintain current and future
investor attraction data and understand CRM analytics to support delivery
of the strategy, regional targets, deliver governance and reporting
requirements, business planning, and improve conversion rates. Maintain
an in-depth understanding of the investor pipeline and the conversion
process.
Taking a collaborative approach across NZ Inc. in assigned offshore rgion
and with appropriate private sector stakeholders, drive and be part of
(innovative) strategies and initiatives that deliver measurable outcomes for
New Zealand. This will be achieved by having:
o
A close working relationship with NZTE and MFAT. This will be
essential for the role to succeed. The IMM’s co-location with
NZ Inc. in assigned offshore region will ensure close and formal
coordination and cooperation with NZTE and MFAT efforts to
attract investment from assigned offshore region. This will also
ensure excellent communications. Regular updates to NZTE and
MFAT will also ensure no surprises for NZ Inc. These reports
will be shared with NZTE Trade Commissioners and MFAT
Heads of Mission throughout the assigned offshore region as a
means of ensuring seamless coordination between all NZ Inc.
Agency efforts to attract investment.
o
As a result of the above, having a trusted, valued relationship
with NZ Inc. Agencies which choose to proactively engage with
the IMM and fully support the strategy and contribute towards
INZ’s goal of attracting sufficient numbers of strategic, high
impact Investor Plus applicants from the assigned offshore
region to deliver regional targets.
While protecting the integrity of New Zealand’s immigration system,
provide HNW investors with a high quality level of service that
appropriately manages their investment and migration expectations
Actively work to raise awareness of New Zealand, in a targeted manner, as
a destination for investment and migration;
Work in a range of channels that generate a pool of investor migrant
prospects, with a focus on Investor Plus applicants;
Working closely with HNW Investors to convert them to investor applicants
– submitting applications to the Business Migration Branch;
Be an active contributor to other NZ Inc. strategies. Working closely with
NZ Inc. partners at a senior level across ASEAN – particularly NZTE staff and
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Key accountability or
Indicators of success
deliverable
MFAT heads of mission - and constantly seeking to leverage joint
opportunities to increase the volume and value of investment entering
New Zealand;
Leverage existing New Zealand private sector networks by working to
support appropriate and bona fide private sector firms who are actively
generating investor migration new business in the assigned offshore
region;
Have a good understanding of the Investor Migrant policy while relying on
team experts to manage in-depth policy and process questions;
Have a good working relationship with the Business Migration Branch
(BMB) and as required, being in contact with BMB via New Zealand based
colleagues to manage customer expectation and ensure that
marketing/sales is aligned with operational delivery;
Regular reporting to the INZ Director against agreed goals/targets;
Active management of current and emerging risks;
Develop and deliver results orientated in-market strategies;
As a matter of course to provide frank, open advice on ideas, strategies,
opportunities and risks to the Director and team managers;
Budget and Planning
Market forecasting
Applies sound general financial
Development of the assigned offshore region market forecasts for investor
management practices so that
migration areas (e.g. investments from various countries/ categories).
the business unit operates
Resource modelling & planning
effectively and efficiently, and
delivers agreed outputs to
Development of resource management plans and associated budgets - for
support achievement of SPA
the assigned offshore region Investor Attraction programme.
outcomes.
Business planning
Develop annual assigned offshore region business plan and contribute to
the development and delivery of an overarching global Migrant Investor
Strategy
Performance Measurement
Development and delivery of performance measures/KPIs agreed with the
Director - for the volume and value of investment attracted from the
assigned offshore region.
Budgets & financial planning
Development of annual assigned offshore region budget - for the Investor
programme.
Safety and wellbeing
Manages own personal health and safety, and takes appropriate action to
deal with workplace hazards, accidents and incidents.
Manages own personal health
and safety, and takes
Ensures own and others’ safety at all times.
appropriate action to deal
Complies with relevant safety legislation, policies, procedures, safe systems
with workplace hazards,
of work and event reporting.
accidents, incidents and near
misses
Reports all incidents/accidents, including near misses in a timely fashion.
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Competencies
Cultivates
Shape the agenda, creating new and better ways for the organisation to be successful, by
Innovation
Coming up with useful ideas that are new, better or unique
Challenging the status quo
Introducing new ways of looking at problems
Generating and adopting new and creative ideas, and putting them into
practice
Encouraging diverse thinking to promote and nurture innovation
Nimble Learning
Actively learn through experimentation when tackling new problems, using both
successes and failures as learning fodder, by
Learning as we go, when facing new situations
Experimenting to find new solutions
Taking on the challenge of unfamiliar tasks
Extracting lessons learned from failures and mistakes
Being flexible and responsive to changes in requirements
Identifying personal learning opportunities
Finding own solutions where possible
Collaborates
Support others, building partnerships and working collaboratively with others to meet
shared objectives, by
Working co-operatively with others across MBIE, the public sector and external
stakeholder groups to achieve shared objectives
Balancing competing interests and priorities appropriately and in line with
MBIE’s priorities
Identifying,
engaging early and partnering with relevant stakeholders to get
work done
Crediting others for their contributions and accomplishments
Gaining trust and support of others.
Addressing behaviours that do not align with our culture
Seeking and respecting the views and opinions of others
Providing timely and helpful information to others across the organisation
Customer Focus
Build strong customer relationships and delivering customer-centric solutions, by
Gaining insights into customer needs
Delivering quality, accurate, timely service and customer focussed solutions
Identifying opportunities that benefit the customer and will improve service
delivery
Building and delivering solutions that meet customer expectations
Establishing and maintaining effective customer relationships
Pro-actively partnering in pursuit of shared goals.
Actively seeking and responding to customer feedback
Action Oriented
Take on new opportunities and tough challenges with
purpose, urgency and discipline, by
Readily
taking ownership and action on challenges, without unnecessary
planning, and being accountable for the results
Identifying and seizing new opportunities
Displaying a
can-do attitude in good and bad times, and
celebrating success
Stepping up to manage tough situations and encouraging my colleagues to do
the same
Decision Quality
Make good and timely decisions that keep the organisation moving forward, by
Making sound decisions, even in the absence of complete information
Relying on an appropriate mix of analysis, wisdom, experience and judgement
to make valid and reliable decisions
Considering all relevant factors and using appropriate decision-making criteria
and principles,
taking calculated risks where required
Recognising when a quick 80% solution will suffice, and when it will not
Analysing information to make effective decisions in order to improve
performance
Role models the standards of Integrity and Conduct for the State Services Contributes to
Organisational
the development of, and helps promote and builds commitment to MBIE’s vision, mission,
commitment and
values and services, by
Willingly undertaking any duty required within the context of the position
public service
Managing own personal health and safety, and takes appropriate action to deal
with workplace hazards, accidents and incidents
Understanding Equal Employment Opportunities (EEO) principles and the
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application of these to MBIE
Complying with all legislative requirements and good employer obligations
Personal specifications
Skills and Experience
A proven track record of experience and achievement in:
Demonstrated ability to think strategically across a range of issues and think and act laterally to manage
current and future issues, risks and opportunities
A track record of identifying and delivering on collaborative business opportunities, and clearly articulating
outcomes – a proven ability to astutely identify opportunities that enhance the delivery of relevant
policies, strategies and projects
A proven target driven focus. The ability to drive solutions that deliver tangible outcomes – for the
customer and the department
Demonstrable knowledge of the New Zealand investment environment and capital markets, current and
emerging investment propositions, and active relationships across sectors
Understanding of the immigration system and acute awareness of the role of risk and the ability to
effectively identify and manage risks proactively
Ability to think strategically and manage time and relationships – across government and industry with
others effectively for shared outcomes
An understanding of the importance of contributing towards a healthy and dynamic team culture; A track
record of successful stakeholder relationship management – across different locations, particularly across
international locations
Well-developed professional written and verbal communication abilities and strong presentation skills to a
wide range of senior audiences
Understanding of Government decision-making and operating procedure
Ability to assess and resolve potentially complex problems quickly and effectively
Active and astute budgetary management
Ability to engage in clear sighted planning with experience engaging in process improvement activities
The ability to gain and maintain a national security clearance as required
Must be a NZ citizen or hold a residence class visa (if the role is located in New Zealand)
Must have the legal right to live and work in the country in which this position resides (if the role is located
outside of New Zealand)
Qualifications
Degree level qualification in relevant subject, or similar is desirable though not mandatory
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