New Zealand Post Limited

Response by New Zealand Post Limited to Mr Joe (Account suspended) on January 17, 2024.

Successful.

Kia Ora Mr Joe, First and foremost, I would like to thank you for your patience. Please find responses to your request as follows. 1. Does NZ Post...

Who is the "OIA Officer"

Response by New Zealand Post Limited to Mr Joe (Account suspended) on December 06, 2023.

Refused.

Kia Ora Mr Joe, Please see responses to your OIA as requested. 1. Do you have a OIA team? If so, how many people are apart of it? We do not have a d...

Post codes broken down by region

Response by New Zealand Post Limited to Emily on January 23, 2024.

Awaiting classification.

Kia Ora Emily, Thank you for your email requesting the following information which we are treating as a request for information under the Official In...

Kiwibank outages

Request to New Zealand Post Limited by F.smith. Annotated by F.smith on January 17, 2024.

Refused.

After an lengthy ombudsman investigation I've received the following information direct from nz post. NZ Post was made aware that Kiwibank’s online b...

Total number of assaults on NZ Post workers

Response by New Zealand Post Limited to A Moseley on October 27, 2023.

Awaiting classification.

Kia Ora A Moseley, I can confirm it included delivery agents(posties), courier driver and express delivery. Ngā mihi, OIA Officer NZ Post This e...

How many missing parcels on 4th May 2023 from Bulls Post Shop Pick Up

Response by New Zealand Post Limited to T on May 25, 2023.

Successful.

Kia Ora T, We have spoken to the Bulls agency as well as checking any lodged complaints / queries at NZ Post and we are aware of only 2 parcels that...

Bonuses paid to staff for long service

Response by New Zealand Post Limited to Mr A W J Falloon on July 28, 2023.

Awaiting classification.

To Mr Falloon, I am responding to your Official Information Act request of 30 June 2023. You clarified that your request was in relation to bonuses pa...

NZ Postal Service

Response by New Zealand Post Limited to Requestor on July 24, 2023.

Successful.

Hi, Thanks for your email. In regards to your follow up queries please find below our response. Q1 - Yes, the item would treated as undeliverable and...

Former New Zealand Post Brand Guidelines

Response by New Zealand Post Limited to Thomas A. on July 10, 2023.

Partially successful.

Kia ora Thomas In order to make the appropriate redactions and protect our commercial position in accordance with section 9 (2) (b) (ii), this is the...

How many complaints have you received about your International Freight Services Department from 01/01/21 to 3/5/23

Response by New Zealand Post Limited to T on May 29, 2023.

Awaiting classification.

Kia Ora Tracy, We do not hold our customer care data in such a way that complaints relating to IFS can be easily collated and analysed. We have attem...

Information Surrounding Toitū Certification

Response by New Zealand Post Limited to NZ Taxpayers Union on May 05, 2023.

Awaiting classification.

Kia Ora Regan, Please finds responses to your request as follows: Official Information Act request – Toitu Services and Costs 1....

Handwritten postal code

Response by New Zealand Post Limited to Felix Lee on April 05, 2023.

Information not held.

Kia Ora Mr Lee, I can confirm we do not provide a handwritten postal code service. We do however provide a reply paid service which is close to what...

Information Regarding Misrouted Inbound Receptacles, Efficiency for International Routes, Terminal Dues and Remail

Response by New Zealand Post Limited to Mr Laing on April 06, 2023.

Awaiting classification.

Kia ora Mr Laing In relation to questions 6 and 7 we have requested from the UPU their Parcels Performance Reports from the QCS Mail Reporting S...

Break down of UPU, IPC & APPU Fees

Response by New Zealand Post Limited to Mr Laing on March 09, 2023.

Awaiting classification.

Kia ora Mr Laing Apologies for the delay in responding to your request, some staff absences contributed to the delay and I apologise that notifi...

Detail of costs and fees for the delivery of an international package

Request to New Zealand Post Limited by Anthony Gallon. Annotated by Mr Laing on February 21, 2023.

Long overdue.

I assume this request was prompted by one of SerpentZA's videos on how China is able to ship internationally for free? If so, unfortunately that video...

Funding of We Are Indigo / Manaaki

Response by New Zealand Post Limited to Jim on November 29, 2022.

Awaiting classification.

Hi Jim Thanks for your request, but as NZ Post is only a shareholder of Kiwibank, NZ Post does not hold this information. I can forward your request to...

ALL $10 COINS that are currently LEGAL TENDER?!

Request sent to New Zealand Post Limited by TK Lewis on November 17, 2022.

Long overdue.

1. Please forward an official weblink that's on your website! Or: 2. An official NZ Post PDF document that lists ALL $10 COINS that are currently...

Wellington Redesign Project in Johnsonville

Response by New Zealand Post Limited to Vaughan on June 07, 2022.

Awaiting classification.

Due to the very small number of retirements at the Johnsonville branch, even providing the total cost (rather than broken down by individual) would sti...

Cost of "Wellington Redesign" Product

Response by New Zealand Post Limited to Vaughan on May 30, 2022.

Partially successful.

Kia ora Chelle and Vaughn Further to your request under the Official Information Act that we received on 3 May regarding the total cost of the W...

A photo of the post box at 40 Byblos Place, The Gardens, Auckland 2105

Response by New Zealand Post Limited to David Jackson on March 02, 2022.

Partially successful.

Hi David In response to your Official Information Act request for the delivery photo in relation to Track & Trace Number: HB002709225NZ, please...

delivery issues during Covid

Response by New Zealand Post Limited to Jon Dow on June 18, 2020.

Partially successful.

Dear Jon Thank you for your Official Information Act request received on 13 May 2020. You have asked us the following questions:   ...

Vulnerable Customer Policies and/or Procedures

Response by New Zealand Post Limited to B SMITH on October 01, 2020.

Successful.

Good morning B Smith, We have conducted and completed a search for information concerning your OIA request asking for informaiton on "any polici...

Historical data of rejected shipments with YouShop service due to over valuation.

Response by New Zealand Post Limited to M Ryan on November 26, 2020.

Refused.

Hi Michael We have attempted to find the data you have requested, but find that we do not hold the data in this format. The issue relates to the way ou...

OIA request dated 2 July 2021 re 39 Station Road Post Office

Response by New Zealand Post Limited to Margaret Matthew on August 24, 2021.

Partially successful.

Hi Margaret I can confirm that there is a current agreement in place for the provision of Post Shop services at 39 Station Road until at least 2024, b...

Is NZ Post warehousing parcels from overseas if they arrive too quickly?

Response by New Zealand Post Limited to Micheal on November 05, 2021.

Successful.

Hi Michael Firstly, please accept my apologies for the delay in responding to your OIA request. In response to your question "Is New Zealand Post cur...

FYI

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